The Using of Sign Language in Supporting Communication at Tourist Information Center
THE USING OF SIGN LANGUAGE IN SUPPORTING COMMUNICATION AT TOURIST INFORMATION CENTER
Job Training Report in Denpasar Government Tourism Office Submitted to fulfill one of the course requirements
Geralda Antónia Lay Ximenes Faria Soares 63711006
ENGLISH DEPARTMENT FACULTY OF LETTERS
INDONESIA COMPUTER UNIVERSITY BANDUNG
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40
CURRICULUM VITAE
1. Student’s Profile
a. Name : Geralda Antónia Lay Ximenes Faria Soares b. Address : Jl. KubangSari VI No 6, Bandung
c. Place and date of Birth : Dili, 18 April 1991
d. Sex : Femile
e. Religion : Chatolic
f. Phone : 082146101214 / (+670) 7266713 g. E-mail : amorgalaxy@yahoo.com.sg
2. Educational Background
2.1 Formal Education
No Year Institution
1 1998-2004 SD 3 Bidau Acadiru-Hun
2 2004-2007 Pré-Secundario Colégio Paulo Sexto 3 2007-2010 Secundario Colégio Paulo Sexto 4 2011-Now Indonesia computer University
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2.2 Informal Education
2
No Year Institution
1 2009-2010 Course English and Computer SOLS24/7 2 2011 Public Speaking Seminar (Certified)
3 2011 Copywriting Seminar And Workshop (Certified)
4 2011 Semiotics Seminar And Workshop (Certified) 5 2012 Seminar “Reaktualisasi Nilai-Nilai Pancasila
di Kalangan Genrasi Muda” (Certified) 6 2012 English Contest (Certified)
7 2012 TalkShow Kreatif Menulis Rejeki Tak Akan Habis
8 2012 Hari Sastra (Certified)
9 2012 English Literary Internal Training Of Education
10 2012 Character Building Training (Certified) 11 2013 Copywriting Seminar “Go Viral” (Certified) 12 2013 Hari Sastra (Certified)
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3. Competency
There are some competencies that writer have. They are as follow: a. Good at English both Oral and Written
b. Good at Português both Oral and Written c. Good at Chinese in Oral
d. Operating Computer (Ms. Office and Internet)
4. Organization and Work Experiences
No Year Organization
1 2009-2010 Member of School Organization (OSIS) 2 2010 Volunteer for Medical Interpreter at USNS
Mercy
3 2011 Member of Himpunan Mahasiswa Sastra Inggris UNIKOM
4 2014 Member of Himpunan Mahasiswa Sastra Inggris UNIKOM
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ACKNOWLEDGEMENT
Here I would like to express the deepest thanks and appreciation to:
1. Dr. Juanda as the head of English Department
2. Mrs. Asih Prihandini, S.S, M.Hum., as my advisor who helps and encourages to finish this report.
3. Mr. M. Rayhan Bustam, S.S, M.Hum., as the coordinator of job training, for guiding all students who conducted the job training.
4. Staffs of Denpasar Goverment Tourism Office, Mr. Putu Budiasa, Mrs. Putu Mulia, Mrs. Dewa Ayu Kusumaningtyas and Mrs. Sugiani thanks for guiding me through job training.
5. Special thanks to my parents and Khalifa Fajrin, who always support me until this time.
6. All my friends, English Department 2011 keep fighting guys.
However, the writer know there’s still has many weaknesses and needs the improvement in this paper. Hopefully, this paper is expected to give the benefit for the readers and also the writer in the future.
Bandung, November 2014
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✝ ✞ Reference
Mulyana Deddy. “Ilmu Komunikasi Suatu Pengantar”. 2011. Bandung. PT Remaja Rosdakarya
Other Source :
Website Denpasar Government Tourism Office www.balidenpasartourism.com http://riswantohidayat.wordpress.com/komunikasi/komunikasi-non-verbal/ http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=7&ved=0 CEUQFjAG&url=http%3A%2F%2Fstaff.uny.ac.id%2Fsystem%2Ffiles%2Fpendi dikan%2FDrs.%2520Mulyana%2C%2520M.Hum.%2FLinguistik%2520Umum.p df&ei=rOVtVK2ALdOOuAT2gYKwBw&usg=AFQjCNE0vNUUGrdh8WBl0yi KXTJcgJwpXA&sig2=gz075O7QBTLmUZyb3sHmrg&bvm=bv.80120444,d.c2E
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✟✠✠ CONTENTS
ABSTRACT iv
ABSTRAK v
ACKNOWLEDGMENT vi
CONTENTS vii
LIST OF FIGURES ix
LIST OF APPENDICES x
CHAPTER I INTRODUCTION
1.1 Background to the Topic 1
1.2 Scope 2
1.3 Objectives 2
1.4 Significance to Knowledge 3
1.5 Framework of the Theories 3
1.6 Research method 5
CHAPTER II THE DESCRIPTION OF THE TOPIC
2.1 Defenition of Language 7
2.2 Data Analysis 9
2.3 The Discussion 16
CHAPTER III CONCLUSION AND SUGGESTION
3.1 Conclusion 17
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REFERENCES 19
APPENDICES 20
CURRICULUM VITAE 40
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☞ CHAPTER I
INTRODUCTION
1. Background to the Topic
Language is a tool that humans use to communicate every day. Since childhood, we have been studying the language independently (without being taught) either Indonesian or foreign languages such as English, Latin, German and etc. As a main key, language is fully needed to communicate in order to interact to each other. In daily life, besides to local language or dialect used, people are expected to learn more about foreign language especially English, because English is a language that is most commonly used in many countries.
English language has important role in our life. For example, in world of work such as at Denpasar Government Tourism Office in subdivision Marketing section of Tourist Information Center (TIC). In addition, Denpasar Government Tourism Office is a sector that directly decended for the development particularly tourism industry for the economy of Bali. Most Balinese hang up their life on tourism and service sector. So it is not strange that foreign language especially English is required in the development of tourism. The writer saw that there were difficulties that the employees faced, in particular Balinese employees instance; the less knowledge of English language causes the employees
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use sign language to communicate and this case sometimes causes miscommunication. The employees did not only use verbal (oral) but they used non-verbal too (sign language) in order to minimize the miscommunication. By seeing this case, the writer is interested in analyzing nonverbal communication in Tourist Information Center. In consequence, the title for this report is “The Using of Sign language in Supporting communication at Tourist Information Center”.
2. Scope
The problems that will be discussed in this report are about: 1. The using of sign language to support the communication 2. The movement of sign language to indicate something.
3. Objectives
Other than to fulfill the job training course, the purposes of this paper are as in the following :
1. To know the using of sign language to support the communication 2. To know the movement of human body (body language) indicating
something. 3.
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4. Significance to Knowledge
This paper is expected to have a significant benefit, whether it is theoretically or practically. The theoretically, it is expected to provide knowledge and information about the sign language to the reader. This paper shows that with knowing how to use sign language when giving an information to tourist may help the reader to have a better understanding.
5. Framework of the Theories
Communication can be devided through two ways, they are : verbal dan nonverbal.
1. Verbal communication is all kinds of symbols that use one or more words. Most of stimulation speech that we are aware included in the category of intentional verbal massages, that efforts were conciously do to relate to others verbally. (Deddy Mulyana,2011:260)
2. According to Larry A. Samovar and Richard E. Porter, nonverbal communication is all signal which are not the words. Nonverbal communication covered all stimulus except verbal stimulus. (Deddy Mulyana,2011:343).
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While according to Atep Adya Barata “Komunikasi non verbal yaitu komunikasi yang diungkapkan melalui pakaian dan setiap kategori benda lainnya (the object language), komunikasi dengan gerak (gesture) sebagai sinyal (sign language), dan komunikasi dengan tindakan atau gerakan tubuh (action language)”.
To support this report, the writer uses Wilhelm Wundt theory of Gesture.
“Human language, represents only an extension of this basic process in lower animals because, over the course of human evolution, common and consensual meanings were given to signs. As human mental capacities grew, such gestures could be used for deliverate communication and interaction”. (Wilhem Wundt,1973)
According to the theory above, the writer has a conclusion that sign language (nonverbal) as a symbol of human speech used in communication to stick up the statement in oral or writen (verbal). In nonverbal communication such as sign language and gesture sometime are unconciously used by human to communicate and interact to each other.
The following is example of nonverbal communication (sign language) used in Tourist Information Center (TIC).
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figure 5.1 verbal and nonverbal communication
At figure 5.1 the employee uses both verbal (oral) and nonverbal (sign language) communication, where the sign language is used to describe the verbal words (oral or writen). In the figure it seems the employee tries to say go straight by swing his right hand frontward.
6. Research Method
The method that is used to analyze the data in this job training report is descriptive method; the data is collected by observing around the workplace and analysed based on the theory.
I did this Job training at Denpasar Government Tourism Office in Bali, located at Jl. Majapahit No 1 Lumintang and Jl. Surapati No 7. The timing of the job training began on Agust 12 until September 5 2014, Within approximately 17 days. It’s began on weekdays starting at 08.00 A.M until 04.30 P.M (WITA)
In Denpasar Government Tourism Office at Lumintang I was placed at Receptionist and Marketing, but mostly I was placed at Surapati Gallery and Tourist Information Center (TIC). The information that was
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given to tourist that come to Bali to spend their holiday is about the tourism in Denpasar, while I was on job tranning at TIC office.
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CHAPTER II
THE DESCRIPTION OF THE TOPIC
2.1Definition of language
` Language as a communication tool that people use to utter, etymologically derived from the Sansekerta word “bhas” which means breath, then the language developed into a sound system that comes out of a human mouth. On occasion of this understanding, there is a linguists that defines languages as a systematic tool to convey ideas or feelings by using signs, sounds, gestures, or marks as agreed, that had the meaning that can be understood (Webster, 1961:1270)
From the understanding and definition above shows that language as a tool of human communication has a sound system issued by human through the mouth based on thoughts and feelings. Gesture as a form of idea or feeling.
As a way to deliver information or purpose, then gesture that are used can be intentional or unintentionally in communicating as follow:
“human language, represents only an extension of this basic process in lower animals because, over the course of human evolution, common and consensual meanings were given to signs. As human mental capacities grew, such gestures could be used for deliberate communication and interaction”. Wundt (1973)
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✓
From the theory of gesture above, it can be understood that sign language (nonverbal) appears as a symbol of human utterance, that is oral language (verbal). Then the sign language is used by human in deliberating situation which means the human uses the sign language or gesture conciously. When it is used unintentionally by the human, it is just to support the way of idea. In relation with the existing problems, that less knowledge of English language by the employees causes they use gesture such as sign language and body language intentionally (conscious).
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2.2 Data analysis
Here are the list, the data of sign language (gesture) that writer got while doing job training at Tourist Information Center.
1. “if you want to get the terminal station from here you have to go straight and then turn to the right”.
2. SARBAGITA bus is starting at 09.00am in Sanur Beach Hotel and takes 26 minutes to Balines’s Struggle Monument
3. Badung market is the largest traditional market in Denpasar. 4. “I want to hire a bike during one week, so may I have some
information about the place of hiring bike which is rather cheaper?”
5. “We have seen Bali museum, and a temple over there and the monument and now we want more”
6. The hand greeting
7. The unconcious movement of the speaker while doing communication
These data above will be analyzed based on the descriptive explanation.
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Data 1 : “if you want to get the terminal station from here you have to go straight and then turn to the right”.
Figure 2.2.1 verbal and nonverbal communication
Hand is a part of human body, commonly we use hand to do all of our daily activities. In the first data, it is explained that when the speaker provides information of direction with limited English, the speaker tries to show the meaning to the hearer. The word “here” shows the exactly location where they are. At the same time the speaker uses hand gesture as a sign language (nonverbal communication) to do a communication.
“....go straight and then turn to the right”, the speaker gives direction to the hearer to go straight and the hand gesture that the speaker uses is flinging out his hand to front and keep stirring ahead. To make a movement to the right, the speaker crooks his finger to the right direction with purpose to convey the information to the hearer in order to turn to the right.
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At figure 2.2.1 the em directions that must b side signifies that the
Data 2 : given an info
“SARBAGITA will take 26 minutes
In this secon starting time of SAR starts to operate at 0 messages from speak which can support th
Figure 2 nonverbal com
employee uses sign language to support his exp t be passed by the tourists, by crooking his h
e tourist must take the right directions.
formation about time of shuttle bus
TA bus is starting at 09.00am from Sanur B (09.26) to Balines’s Struggle Monument”.
ond data, the employee tries to give inform RBAGITA bus from Sanur Beach Hotel. SA 09.00 a.m from Sanur hotel. To convey the aker to hearer, then the speaker uses sign lang t their pronounciation to be clear, and can be
e 2.2.2 mmunication
Figure 2.2.3 Verbal supported by nonve
communication
✗✗
xplanation of way hand to the right
Beach Hotel and
rmation about the SARBAGITA bus he information or nguage or gesture e accepted by the
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✘ ✙
hearer. So, in order to indicate the bus operates at 9 o’clock, the speaker sets out his hands and appoints his ninth fingernail. At the figures 2.2.2 and 2.2.3 the speaker uses the verbal and supported by the sign language ( nonverbal communication) to make the reader understand what the speaker means.
"... Take 26 minutes (9:26) to Balinese’s Struggle Monument, the intent of the information is “from Sanur Beach Hotel to Bali Struggle Monument only take twenty six minutes". Then, the first thing that the speaker will do is set out his hand and appoints two fingernails afterwards six fingernail quickly.
Data 3 : “Badung market is the largest traditional market in Denpasar”.
At the third data, this is a part of the conversation that writer took when the employee gives information about traditional market in Denpasar. As opposition there are five traditional markets which are well-known in Denpasar, but to give information that the Badung market is the largest traditional market, then the speaker does a hand gesture to show the large of Badung market. The speaker uses a verbal and nonverbal communication, in verbal communication the speaker says “Badung is the largest traditional market” so in nonverbal communication the speaker opens up his hand until it forms semicircular or 180 degree which can be dechiprable by the hearer as a wide or large market.
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Data 4 :
The datum of tourist by setting out what the speaker mea
Data 5 : “I want to hi about the pla
The datum ab the employee does no such as hand gesture
f the figure above, the speaker tries to exp t his hand to front to make the one who as a he eans by.
hire a bike during one week, so may i have so lace of hiring bike which is rather cheaper?”.
above shows a tourist’s question to TIC empl not understand the tourist accent, so the touris
that similar to people who drive a cycle. 2.2.4 figure of nonverbal
communication
✚ ✛
xplain the way to hearer understand
some information . (tourist)
ployee. However, rist uses nonverbal
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Data 6 : “We have se and now we
In the data, th included the Temple is using hand gestur Jagatnatha which is finger which shows to temple over there”.
Data 7 : the hand Gre
The datum o followed by the verba welcoming and a gest until they reach the c
seen Bali museum, and a temple over there an e want more”
the tourist is explained the place that they h le of Jagatnatha. The sign language for the wor ture that is using the index finger to show s located accross the TIC office. At the mo
to the temple is followed by the verbal commu
reeting
of the figure above is a nonverbal commu rbal communication. This hands joint movemen esture of thanks. The both hand joint together a
chest. In Hindu’s prayer (in particular the Ba Figure 2.2.5 verbal and
nonverbal communication
✜ ✢
and the monument
have visited and ords “over there” ow the temple of
oment, the index munication “and a
unication that is ent is as a sign of r and be appointed Balineses) there is
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also a hand movemen reach forehead, the el
Data 8 :
The unconciou
In the last da unconciously by the communicating may b the idea, concept and
2
ent. They will joint their palms and raise their elbows will open widely at about 35 to 45 degr
ious movement of the speaker while doing com
data is a gesture and hand movement that e speaker. The hand movement which is c y be a nonverbal communication, and the funct
d also verbal communication.
2.2.6 figure of nonverbal and verbal
✣ ✤
ir hands until they grees.
mmunication
hat are conducted conducted while ction is to support
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✥ ✦
2.3Discussion
Based on the explanation above, language is very important in communicating to convey ideas and thoughts to others. Thus, especially English language is required to be trained or taught. Besides the sign language, it is very important to help and interpret the meaning of language. On the other side, nonverbal communication is a way that can help to support the verbal communication. From the data above that writer has explained about the sign language (nonverbal) that there are some movement of sign language which is used to support the statement or idea, the movements of sign language is used conciously in the data 1, 2 and 4. In the other side, data 8 shows that the speaker uses the sign language or gesture unconciously, thus this sign language is constructive the meaning of nonverbal communication that can’t be expressed with verbal communication. In the data, the employee uses a sign language (nonverbal) because he knows that he’s less knowledge of English language, in consequence sign language is used to give information or message to the hearer.
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✧ ★ CHAPTER III
CONCLUSION AND SUGGESTIONS
3.1Conclusion
According to all data analysis that exist, it can be concluded that: 1. Language especially in English language is important to be used in
Tourist Information Center (TIC), where the employeersdirectly interact and communicate with foreign tourists.
2. Sign language is a symbol of nonverbal communication.
3. Sign language (nonverbal)is used by the employeers in Tourist Informaation center (TIC) to support oral language (verbal) and to cover their less knowledge of english language.
4. Sign language is not only used for the deaf, but it can also be used for normal communication.
3.2Suggestions
After finishing the research, the writer has some suggestions for students who will take the research of nonverbal communication as in the following:
1. The student should find different data which have not ever been disscused in the previous research.
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✩ ✪
2. The student should find another method and theory to support the research in order to have a better analysis.
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also a hand movemen reach forehead, the el
Data 8 :
The unconciou
In the last da unconciously by the communicating may b the idea, concept and
2
ent. They will joint their palms and raise their elbows will open widely at about 35 to 45 degr
ious movement of the speaker while doing com
data is a gesture and hand movement that e speaker. The hand movement which is c y be a nonverbal communication, and the funct
d also verbal communication.
2.2.6 figure of nonverbal and verbal
✣ ✤
ir hands until they grees.
mmunication
hat are conducted conducted while ction is to support
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✥ ✦
2.3Discussion
Based on the explanation above, language is very important in communicating to convey ideas and thoughts to others. Thus, especially English language is required to be trained or taught. Besides the sign language, it is very important to help and interpret the meaning of language. On the other side, nonverbal communication is a way that can help to support the verbal communication. From the data above that writer has explained about the sign language (nonverbal) that there are some movement of sign language which is used to support the statement or idea, the movements of sign language is used conciously in the data 1, 2 and 4. In the other side, data 8 shows that the speaker uses the sign language or gesture unconciously, thus this sign language is constructive the meaning of nonverbal communication that can’t be expressed with verbal communication. In the data, the employee uses a sign language (nonverbal) because he knows that he’s less knowledge of English language, in consequence sign language is used to give information or message to the hearer.
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✧ ★
CHAPTER III
CONCLUSION AND SUGGESTIONS
3.1Conclusion
According to all data analysis that exist, it can be concluded that: 1. Language especially in English language is important to be used in
Tourist Information Center (TIC), where the employeersdirectly interact and communicate with foreign tourists.
2. Sign language is a symbol of nonverbal communication.
3. Sign language (nonverbal)is used by the employeers in Tourist Informaation center (TIC) to support oral language (verbal) and to cover their less knowledge of english language.
4. Sign language is not only used for the deaf, but it can also be used for normal communication.
3.2Suggestions
After finishing the research, the writer has some suggestions for students who will take the research of nonverbal communication as in the following:
1. The student should find different data which have not ever been disscused in the previous research.
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✩ ✪
2. The student should find another method and theory to support the research in order to have a better analysis.
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