RESP Soal 1 Soal 2 Soal 3 Soal 4 Soal 5 Soal 6 Total Rata2
Lampiran 8 Rekapitulasi Jawaban responden dikelompokkan Genap & Ganjil
Tabel X1.2 1 2 3 4 5 6 1 3 2 2 0 3 1 2 1 4 5 1 4 6 3 9 9 10 16 12 9
Jumlah 70 70 70 70 70 70 Ganjil
Genap
143 Tabel X1.4
Jumlah 70 70 70 70 70 70 Ganjil
Genap
134 Tabel X2
Jumlah 70 70 70 70 70 70 Ganjil
Genap
139 Tabel Y
Jumlah 70 70 70 70 70 70 Ganjil
Genap
Hasil uji validitas dengan correlation variabel X 1.1
Correlations
Kualitas X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 Pelayanan
.280 * -0.014 .354 ** Sig. (2-tailed)
X1.1 Pearson Correlation
70 70 70 70 70 70 70 X1.2 Pearson Correlation
0.044 0.107 .401 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.3 Pearson Correlation
0.062 0.151 .469 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.4 Pearson Correlation
1 0.004 0.075 .415 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.5 Pearson Correlation
1 0.002 .365 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.6 Pearson Correlation
0.002 1 .398 ** Sig. (2-tailed)
Pearson Correlation
Sig. (2-tailed)
70 70 70 70 70 70 70 *. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).
Hasil uji validitas dengan correlation variabel X 1.2
Correlations
Kualitas X1.7 X1.8 X1.9 X1.10 X1.11 X1.12 Pelayanan
X1.7 Pearson Correlation
0.15 0.075 0.196 .483 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.8 Pearson Correlation
0.052 0.16 .486 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.9 Pearson Correlation
-0.013 0.137 .557 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.10 Pearson Correlation
1 .369 ** 0.185 .401 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.11 Pearson Correlation
1 0.009 .362 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.12 Pearson Correlation
0.009 1 .369 ** Sig. (2-tailed)
Pearson Correlation
Sig. (2-tailed)
0.002 0.002 N
70 70 70 70 70 70 70 *. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).
Correlations
Kualitas X1.13 X1.14 X1.15 X1.16 X1.17 X1.18 Pelayanan
X1.13 Pearson Correlation
.328 ** 0.105 .358 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.14 Pearson Correlation
0.156 0.072 .368 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.15 Pearson Correlation
0.035 0.031 .380 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.16 Pearson Correlation
1 0.037 0.054 .408 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.17 Pearson Correlation
1 0.101 .371 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.18 Pearson Correlation
0.101 1 .407 ** Sig. (2-tailed)
Pearson Correlation
Sig. (2-tailed)
70 70 70 70 70 70 70 **. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Hasil uji validitas dengan correlation variabel X 1.4
Correlations
Kualitas X1.19 X1.20 X1.21 X1.22 X1.23 X1.24 Pelayanan
X1.19 Pearson Correlation
0.102 0.183 .437 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.20 Pearson Correlation
0.199 0.165 .401 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.21 Pearson Correlation
0.194 0.225 .604 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.22 Pearson Correlation
1 .505 ** -0.012 .353 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.23 Pearson Correlation
1 -0.073 .408 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.24 Pearson Correlation
-0.073 1 .402 ** Sig. (2-tailed)
Pearson Correlation
Sig. (2-tailed)
70 70 70 70 70 70 70 *. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).
Correlations
Kualitas X1.25 X1.26 X1.27 X1.28 X1.29 X1.30 Pelayanan
X1.25 Pearson Correlation
0.2 0.067 .394 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.26 Pearson Correlation
-0.028 0.024 .417 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.27 Pearson Correlation
-0.047 0.024 .408 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.28 Pearson Correlation
1 .573 ** 0.128 .359 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.29 Pearson Correlation
1 0 .403 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X1.30 Pearson Correlation
0 1 .403 ** Sig. (2-tailed)
Pearson Correlation
Sig. (2-tailed)
70 70 70 70 70 70 70 **. Correlation is significant at the 0.01 level (2-tailed).
Hasil uji validitas dengan correlation variabel X 2
Correlations
Perilaku Individu
X2.1 X2.2 X2.3 X2.4 X2.5 X2.6 Konsumen X2.1 Pearson Correlation
0.16 0.116 0.216 .583 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X2.2 Pearson Correlation
0.224 0.201 .767 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X2.3 Pearson Correlation
0.002 0.203 .677 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X2.4 Pearson Correlation
1 0.177 .256 * .577 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X2.5 Pearson Correlation
1 0.027 .416 ** Sig. (2-tailed)
70 70 70 70 70 70 70 X2.6 Pearson Correlation
0.027 1 .532 ** Sig. (2-tailed)
.416 ** .532 ** 1 Individu Konsumen
Pearson Correlation
Sig. (2-tailed) 0 0 0 0 0 0 N
70 70 70 70 70 70 70 *. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).
Hasil uji validitas dengan correlation variabel Y
Correlations
Minat Pembelian
Y.5 Y.6 Ulang Y.1
0.149 0.098 .461 ** Sig. (2-tailed)
Pearson Correlation
Pearson Correlation
0.181 .259 * .651 ** Sig. (2-tailed)
Pearson Correlation
0.139 .241 * .535 ** Sig. (2-tailed)
1 .246 * .365 ** .714 ** Sig. (2-tailed)
Pearson Correlation
Pearson Correlation
1 0.156 .500 ** Sig. (2-tailed)
0.156 1 .620 ** Sig. (2-tailed)
Pearson Correlation
Pearson Correlation
Sig. (2-tailed) 0 0 0 0 0 0 Ulang N
70 70 70 70 70 70 70 *. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).
Frequencies
Statistics
X 1.1
X 1.1 X1.2 X1.3 X1.4 X 1.5 X 1.6 N
Frequency Table
X 1.1.1
X 1.1.2
X 1.1.3
Valid
Cumulative
Frequency
Percent
Percent
Percent
Valid
Total
X 1.1.4
Valid Cumulative
Percent Percent Valid
X 1.1.5
Valid Cumulative
Percent Percent Valid
X 1.1.6
Valid Cumulative
Percent Percent Valid
Frequency
Percent
5 33 0.47 0.47 1.00 Total
Frequencies
Statistics
X 1.2
X 2.1 X2.2 X2.3 X2.4 X 2.5 X 2.6 N
Frequency Table
X 1.2.1
X 1.2.2
X 1.2.3
Valid
Cumulative
Frequency
Percent
Percent
Percent
Valid
Total
X 1.2.4
Valid Cumulative
Percent Percent Valid
X 1.2.5
Valid Cumulative
Percent Percent Valid
X 1.2.6
Valid Cumulative
Percent Percent Valid
Frequency
Percent
5 36 0.51 0.51 1.00 Total
Frequencies
Statistics
X 1.3
X 3.1 X3.2 X3.3 X3.4 X 3.5 X 3.6 N
Frequency Table
X 1.3.1
X 1.3.2
X 1.3.3
Valid
Cumulative
Frequency
Percent
Percent
Percent
Valid
Total
X 1.3.4
Valid Cumulative
Percent Percent Valid
X 1.3.5
Valid Cumulative
Percent Percent Valid
X 1.3.6
Valid Cumulative
Percent Percent Valid
Frequency
Percent
5 28 0.40 0.40 1.00 Total
Frequencies
Statistics
X 1.4
X 4.1 X4.2 X4.3 X4.4 X 4.5 X 4.6 N
Frequency Table
X 1.4.1
X 1.4.2
X 1.4.3
Valid
Cumulative
Frequency
Percent
Percent
Percent
Valid
Total
X 1.4.4
Valid Cumulative
Percent Percent Valid
X 1.4.5
Valid Cumulative
Percent Percent Valid
X 1.4.6
Valid Cumulative
Percent Percent Valid
Frequency
Percent
5 38 0.54 0.54 1.00 Total
Frequencies
Statistics
X 1.5
X 5.1 X5.2 X5.3 X5.4 X 5.5 X 5.6 N
Frequency Table
X 1.5.1
X 1.5.2
X 1.5.3
Valid
Cumulative
Frequency
Percent
Percent
Percent
Valid
Total
X 1.5.4
Valid Cumulative
Percent Percent Valid
X 1.5.5
Valid Cumulative
Percent Percent Valid
X 1.5.6
Valid Cumulative
Percent Percent Valid
Frequency
Percent
5 34 0.49 0.49 1.00 Total
Frequencies
Statistics
X 6.1 X6.2 X6.3 X6.4 X 6.5 X 6.6 N
Frequency Table
X 2.1
X 2.2
X 2.3
Valid
Cumulative
Frequency
Percent
Percent
Percent
Valid
Total
X 2.4
Valid Cumulative
Percent Percent Valid
X 2.5
Valid Cumulative
Percent Percent Valid
X 2.6
Valid Cumulative
Percent Percent Valid
Frequency
Percent
5 37 0.53 0.53 1.00 Total
Frequencies
Statistics Y
X 6.1 X6.2 X6.3 X6.4 X 6.5 X 6.6 N
Frequency Table Y .1
Y .2
Y .3
Valid
Cumulative
Frequency
Percent
Percent
Percent
Valid
Total
Y .4
Valid Cumulative
Percent Percent Valid
Y .5
Valid Cumulative
Percent Percent Valid
Y .6
Valid Cumulative
Percent Percent Valid
Frequency
Percent
5 33 0.47 0.47 1.00 Total
Uji Reliabilitas
Reliability X1.1 Reliability X1.3 Scale: ALL VARIABLES
Scale: ALL VARIABLES
Case Processing Summary Case Processing Summary
N % Cases
70 100 Excluded a 0 0 Excluded a 0 0
70 100 a. Listwise deletion based on all variables in the procedure.
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Reliability Statistics
Cronbach's
Cronbach'
Alpha N of Items
N of Items 0.828
s Alpha
6 0.805
Reliability X1.2 Reliability X1.4 Scale: ALL VARIABLES
Scale: ALL VARIABLES
Case Processing Summary Case Processing Summary
N % Cases
Valid
70 100 Excluded a 0 0 Excluded a 0 0 Total
70 100 a. Listwise deletion based on all variables in the procedure.
70 100
Total
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Reliability Statistics
Cronbach's
Cronbach'
Alpha N of Items
N of Items 0.636
s Alpha
6 0.726
Reliability X1.5
Reliability Y
Scale: ALL VARIABLES Scale: ALL VARIABLES
Case Processing Summary Case Processing Summary
N % Cases
Valid
70 100 Excluded a 0 0 Excluded a 0 0 Total
70 100 a. Listwise deletion based on all variables in the procedure.
70 100
Total
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Reliability Statistics
Cronbach's
Cronbach'
Alpha N of Items
N of Items 0.681
s Alpha
6 0.616
Reliability X2 Scale: ALL VARIABLES
Case Processing Summary
Cases Valid
70 100
Excluded a 0 0
Total
70 100
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha
N of Items 0.736
Uji Regresi Linier Berganda
Regression
Descriptive Statistics
Std.
Deviation N Minat Pembelian
Mean
0.57261 70 Ulang Kualitas Pelayanan
0.42535 70 Perilaku Individu
Minat Pembelian
Mutu Perilaku
Pelayanan Konsumen Pearson
Ulang
Minat Pembelian 1 0.676 0.623 Correlation Ulang Kualitas Pelayanan
1 0.554 Perilaku Individu
0.554 1 Konsumen Sig. (1-
0 0 tailed)
Minat Pembelian
Ulang Kualitas Pelayanan
0 . Perilaku Individu
0 0 . Konsumen
N Minat Pembelian 70 70 70 Ulang Kualitas Pelayanan
70 70 70 Perilaku Individu
70 70 70 Konsumen
Variables Entered/Removed b
Variables
Model Variables Entered
Method 1 Perilaku Individu
Removed
. Enter Konsumen, Kualitas Pelayanan a
a. All requested variables entered. b. Dependent Variable: Minat Pembelian Ulang
Std. Error of Model
Adjusted R
R Square
Square
the Estimate
0.39178 a. Predictors: (Constant), Perilaku Individu Konsumen, Kualitas Pelayanan
1 .739 a 0.545
b. Dependent Variable: Minat Pembelian Ulang
ANOVA b
df Square F Sig. 1 Regression
Squares
2 6.17 40.2 .000 a Residual
a. Predictors: (Constant), Perilaku Individu Konsumen, Kualitas Pelayanan b. Dependent Variable: Minat Pembelian Ulang
Coefficients a
Standardize
Coefficient Model
Unstandardized
Coefficients
t Sig.
B Std. Error
a. Dependent Variable: Minat Pembelian Ulang
Statistics a
Std.
Deviation N Predicted
0.4229 70 Value Std.
0 1 70 Predicted Value Standard
0.029 70 Error of Predicted Value Adjusted
0.42335 70 Predicted Value Residual
0 0.985 70 Residual Stud.
1.015 70 Residual Deleted
1.63 -0.006
0.41026 70 Residual Stud.
1.059 70 Deleted Residual Mahal.
2.653 70 Distance Cook's
0.059 70 Distance Centered
0.038 70 Leverage Value
a. Dependent Variable: Minat Pembelian Ulang
NPar Tests
One-Sample Kolmogorov-Smirnov Test
Unstandardized Residual N
70 Normal
Mean
Parameters(a,b)
0.30411531 Most Extreme
Std. Deviation
0.092
-0.032 Kolmogorov-Smirnov Z
Negative
0.92 Asymp. Sig. (2-tailed)
0.379
a Test distribution is Normal.
b Calculated from data.
No Perusahaan Pengguna Jasa
2008 1 PT. Semen Gresik (Persero) Tbk
2007
57,696,569,759 66,317,896,275 2 PT. Varia Usaha
1,307,247,124 1,452,496,804 3 PT. Industri Kemasan Semen Gresik
265,530,885 291,792,181 4 PT. United Tractors Semen Gresik
120,327,853 130,791,145 5 PT. Cipta Nirmala
446,006,057 495,562,286 6 Dana Pensiun Semen Gresik
73,264,943 79,635,808 7 PT. Varia Usaha Bahari
133,297,449 144,888,532 8 PT. Ajinomoto
5,844,867,233 7,306,084,042 9 PT. Trans Pacific Petrochemical Indotama
1,021,539,051 1,110,368,534 10 PT. Salam Pacifik Indonesia Lines
453,535,878 492,973,780 11 PT. Santos Jaya Abadi
- - 12 Bank Mandiri
27,089,848 29,445,487 13 Bank BNI
168,495,898 183,147,716 14 Palang Merah Indonesia
- - Jumlah :
67,557,771,980 78,035,082,590 Omzet / Tahun ( Rp.)
No Perusahaan Pengguna Jasa
2009 1 PT. Semen Gresik (Persero) Tbk
2008
66,317,896,275 76,227,466,983 2 PT. Varia Usaha
1,452,496,804 1,578,800,874 3 PT. Industri Kemasan Semen Gresik
291,792,181 313,755,034 4 PT. United Tractors Semen Gresik
130,791,145 142,164,288 5 PT. Cipta Nirmala
495,562,286 550,624,762 6 Dana Pensiun Semen Gresik
79,635,808 86,560,661 7 PT. Varia Usaha Bahari
144,888,532 157,487,535 8 PT. Ajinomoto
7,306,084,042 7,941,395,697 9 PT. Trans Pacific Petrochemical Indotama
1,110,368,534 1,206,922,319 10 PT. Salam Pacifik Indonesia Lines
492,973,780 535,841,066 11 PT. Santos Jaya Abadi
- - 12 Bank Mandiri
29,445,487 32,005,964 13 Bank BNI
183,147,716 199,073,604 14 Palang Merah Indonesia
- - Jumlah :
78,035,082,590 88,972,098,787
No Perusahaan Pengguna Jasa Omzet / Tahun ( Rp.) 2009
2010 1 PT. Semen Gresik (Persero) Tbk
76,227,466,983 97,204,115,000 2 PT. Varia Usaha
1,578,800,874 1,716,087,907 3 PT. Industri Kemasan Semen Gresik
313,755,034 341,038,080 4 PT. United Tractors Semen Gresik
142,164,288 154,526,400 5 PT. Cipta Nirmala
550,624,762 611,805,291 6 Dana Pensiun Semen Gresik
86,560,661 94,087,675 7 PT. Varia Usaha Bahari
157,487,535 171,182,103 8 PT. Ajinomoto
7,941,395,697 8,631,951,845 9 PT. Trans Pacific Petrochemical Indotama
1,206,922,319 1,311,872,086 10 PT. Salam Pacifik Indonesia Lines
535,841,066 582,435,941 11 PT. Santos Jaya Abadi
- 342,766,449 12 Bank Mandiri
32,005,964 34,789,091 13 Bank BNI
199,073,604 216,384,352 14 Palang Merah Indonesia
- - Jumlah :
88,972,098,787 111,413,042,220 Omzet / Tahun ( Rp.)
No Perusahaan Pengguna Jasa
2011 1 PT. Semen Gresik (Persero) Tbk
2010
97,204,115,000 110,912,912,493 2 PT. Varia Usaha
1,716,087,907 2,424,656,195 3 PT. Industri Kemasan Semen Gresik
341,038,080 - 4 PT. United Tractors Semen Gresik
154,526,400 920,220,592 5 PT. Cipta Nirmala
611,805,291 637,229,879 6 Dana Pensiun Semen Gresik
94,087,675 105,280,798 7 PT. Varia Usaha Bahari
171,182,103 180,000,000 8 PT. Ajinomoto
8,631,951,845 9,788,209,268 9 PT. Trans Pacific Petrochemical Indotama
1,311,872,086 1,607,481,281 10 PT. Salam Pacifik Indonesia Lines
582,435,941 707,601,806 11 PT. Santos Jaya Abadi
342,766,449 312,444,734 12 Bank Mandiri
34,789,091 24,537,397 13 Bank BNI
216,384,352 571,186,203 14 Palang Merah Indonesia
- 150,983,674 Jumlah :
111,413,042,220 128,342,744,320