HUBUNGAN ANTARA PROGRAM STUDENT INTIMACY DENGAN SIKAP SISWA TERHADAP PELAYANAN SISWA DI GANESHA OPERATION.
ABSTRAK
Rumondang Rahel, 210110090124. Hubungan Antara Program Student
Intimacy dengan Sikap Siswa terhadap Pelayanan Siswa di Ganesha Operation.
Pembimbing utama, Dr. Susie Perbawasari, M.Si, dan pembimbing pendamping
Aang Koswara, S.Sos, M.Si. Departemen Ilmu Hubungan Masyarakat, Fakultas
Ilmu Komunikasi, Universitas Padjajaran.
Tujuan penelitian ini adalah untuk mengetahui hubungan antara Program
Student Intimacy dengan sikap siswa terhadap pelayanan siswa di Ganesha
Operation. Penelitian ini menggunakan metode kuantitatif dan teknik korelasional
yang meneliti hubungan antara variabel-variabel. Teknik analisis yang digunakan
adalah analisis deskriptif dan inferensial melalui uji hipotesis Rank Spearman,
dengan teknik pengumpulan data melalui angket, wawancara, observasi, dan studi
kepustakaan.
Berdasarkan penyebaran angket, maka diperoleh hasil bahwa terdapat
hubungan yang signifikan dan kuat antara Program Student Intimacy dengan sikap
siswa terhadap pelayanan siswa di Ganesha Operation. Program Student Intimacy
di Ganesha Operation berhasil menjadikan siswanya memahami dan merasakan
pelayanan siswa yang dapat menjawab kebutuhan, hingga akhirnya siswa memilih
setia kepada Ganesha Operation bahkan merekomendasikan bimbingan belajar ini
kepada orang lain.
Kesimpulan penelitian ini adalah aspek imajinasi berupa upaya Ganesha
Operation dalam mencari dan memberi solusi bagi permasalahan studi yang
dihadapi oleh siswa, memiliki hubungan yang cukup berarti dengan sikap siswa
terhadap pelayanan siswa di Ganesha Operation. Semakin baik Ganesha
Operation melayani siswanya, maka semakin baik pula sikap yang ditunjukkan
siswa kepada Ganesha Operation. Saran atas penelitian ini adalah agar upaya
Ganesha Operation dalam mencari dan memberi jalan keluar atas masalah
pelayanan siswa, khususnya fasilitas Tutorial Service Time (TST) dapat
ditingkatkan, melalui penyediaan kapasitas yang dapat mengimbangi permintaan
siswa, khususnya dari sisi waktu pelaksanaan dan ketersediaan pengajar TST,
serta menggencarkan sosialisasi mengenai alternatif jadwal yang dapat
dimanfaatkan siswa, agar setiap siswa merasakan manfaat yang optimal atas
pelayanan siswa di Ganesha Operation.
i
ABSTRACT
Rumondang Rahel, 210110090124. The Relationship Between Student
Intimacy Program with Student’s Attitude toward Services at Ganesha Operation.
Primary supervisor, Dr. Susie Perbawasari, M.Si, and supervising companion
Aang Koswara, S. Sos, M.Si. Department of Public Relations, Faculty of
Communication, Universitas Padjadjaran.
The purpose of this study was to investigate the relationship between
Student Intimacy Program with student’s attitude toward services at Ganesha
Operation. This research using quantitative method and correlational technique
to examine the relationship between the variables. The analysis technique used is
descriptive and inferential analysis through hypothesis testing Spearman Rank,
with the technique of collecting data through questionnaires, interviews,
observation, and study of literature.
Based on the questionnaire, the obtained results that there is a significant
and strong relationship between Student Intimacy Program with students'
attitudes toward services at Ganesha Operation. Student Intimacy Program at
Ganesha Operation succeeded in making students understand and feel the
services that can address the needs of students, and finally students choose
allegiance to Ganesha Operation tutoring even recommend it to others.
The conclusion of this study is an effort of imagination aspect of Ganesha
Operation in finding and providing solutions for the problems faced by the
students study, had a significant relationship with students' attitudes toward
student services at Ganesha Operation. Ganesha Operation The better serve their
students, the better the students' attitude shown to Ganesha Operation.
Suggestions on this research is that the effort Ganesha Operation in finding and
giving solution to the problem student services, particularly facility Tutorial
Service Time (TST) can be improved, through the provision of capacity to meet
the demand of students, particularly in terms of execution time and availability of
teachers TST, and intensify the dissemination of alternative schedules that can be
exploited students, so each student optimal benefit on student services at Ganesha
Operation.Based on the questionnaire, the obtained results that there is a
significant and strong relationship between Student Intimacy Program with
student’s attitudes toward services at Ganesha Operation.
ii
Rumondang Rahel, 210110090124. Hubungan Antara Program Student
Intimacy dengan Sikap Siswa terhadap Pelayanan Siswa di Ganesha Operation.
Pembimbing utama, Dr. Susie Perbawasari, M.Si, dan pembimbing pendamping
Aang Koswara, S.Sos, M.Si. Departemen Ilmu Hubungan Masyarakat, Fakultas
Ilmu Komunikasi, Universitas Padjajaran.
Tujuan penelitian ini adalah untuk mengetahui hubungan antara Program
Student Intimacy dengan sikap siswa terhadap pelayanan siswa di Ganesha
Operation. Penelitian ini menggunakan metode kuantitatif dan teknik korelasional
yang meneliti hubungan antara variabel-variabel. Teknik analisis yang digunakan
adalah analisis deskriptif dan inferensial melalui uji hipotesis Rank Spearman,
dengan teknik pengumpulan data melalui angket, wawancara, observasi, dan studi
kepustakaan.
Berdasarkan penyebaran angket, maka diperoleh hasil bahwa terdapat
hubungan yang signifikan dan kuat antara Program Student Intimacy dengan sikap
siswa terhadap pelayanan siswa di Ganesha Operation. Program Student Intimacy
di Ganesha Operation berhasil menjadikan siswanya memahami dan merasakan
pelayanan siswa yang dapat menjawab kebutuhan, hingga akhirnya siswa memilih
setia kepada Ganesha Operation bahkan merekomendasikan bimbingan belajar ini
kepada orang lain.
Kesimpulan penelitian ini adalah aspek imajinasi berupa upaya Ganesha
Operation dalam mencari dan memberi solusi bagi permasalahan studi yang
dihadapi oleh siswa, memiliki hubungan yang cukup berarti dengan sikap siswa
terhadap pelayanan siswa di Ganesha Operation. Semakin baik Ganesha
Operation melayani siswanya, maka semakin baik pula sikap yang ditunjukkan
siswa kepada Ganesha Operation. Saran atas penelitian ini adalah agar upaya
Ganesha Operation dalam mencari dan memberi jalan keluar atas masalah
pelayanan siswa, khususnya fasilitas Tutorial Service Time (TST) dapat
ditingkatkan, melalui penyediaan kapasitas yang dapat mengimbangi permintaan
siswa, khususnya dari sisi waktu pelaksanaan dan ketersediaan pengajar TST,
serta menggencarkan sosialisasi mengenai alternatif jadwal yang dapat
dimanfaatkan siswa, agar setiap siswa merasakan manfaat yang optimal atas
pelayanan siswa di Ganesha Operation.
i
ABSTRACT
Rumondang Rahel, 210110090124. The Relationship Between Student
Intimacy Program with Student’s Attitude toward Services at Ganesha Operation.
Primary supervisor, Dr. Susie Perbawasari, M.Si, and supervising companion
Aang Koswara, S. Sos, M.Si. Department of Public Relations, Faculty of
Communication, Universitas Padjadjaran.
The purpose of this study was to investigate the relationship between
Student Intimacy Program with student’s attitude toward services at Ganesha
Operation. This research using quantitative method and correlational technique
to examine the relationship between the variables. The analysis technique used is
descriptive and inferential analysis through hypothesis testing Spearman Rank,
with the technique of collecting data through questionnaires, interviews,
observation, and study of literature.
Based on the questionnaire, the obtained results that there is a significant
and strong relationship between Student Intimacy Program with students'
attitudes toward services at Ganesha Operation. Student Intimacy Program at
Ganesha Operation succeeded in making students understand and feel the
services that can address the needs of students, and finally students choose
allegiance to Ganesha Operation tutoring even recommend it to others.
The conclusion of this study is an effort of imagination aspect of Ganesha
Operation in finding and providing solutions for the problems faced by the
students study, had a significant relationship with students' attitudes toward
student services at Ganesha Operation. Ganesha Operation The better serve their
students, the better the students' attitude shown to Ganesha Operation.
Suggestions on this research is that the effort Ganesha Operation in finding and
giving solution to the problem student services, particularly facility Tutorial
Service Time (TST) can be improved, through the provision of capacity to meet
the demand of students, particularly in terms of execution time and availability of
teachers TST, and intensify the dissemination of alternative schedules that can be
exploited students, so each student optimal benefit on student services at Ganesha
Operation.Based on the questionnaire, the obtained results that there is a
significant and strong relationship between Student Intimacy Program with
student’s attitudes toward services at Ganesha Operation.
ii