Ticketing and tour package In Rosalia Indah tour and travel 1.HALAMAN JUDUL
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TICKETING AND TOUR PACKAGE
IN ROSALIA INDAH TOUR AND TRAVEL
FINAL PROJECT REPORT
Submitted as a Partial Requirement in Obtaining Degree in the English
Diploma Program, Faculty of Letters and Fine Arts
Sebelas Maret University
by
Mekie Muktafi
C9310049
ENGLISH DIPLOMA PROGRAM
FACULTY OF LETTERS AND FINE ARTS
SEBELAS MARET UNIVERSITY
SURAKARTA
2013
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MOTTOES
“No Gain Without Pain”
“Working Hard is a Key of Success”
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DEDICATION
I dedicate this final project to:
A. ALLAH S.W.T
B. My beloved parents and
my family
C. My friends
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PREFACE
First, I would like to say thank to ALLAH SWT for all the blessing and
the chance given to me. I would also like to say thank to all people who support
and encourage me in writing and finishing this final research report entitled
“TICKETING AND TOUR PACKAGE IN ROSALIA INDAH TOUR AND
TRAVEL”
The main reason that attracts me to write this final project report is to
know business activities in Rosalia Indah Tour and Travel. I think that it is
interesting to present the activities to the readers because they will know about
ticketing and tour package in Rosalia Indah Tour and Travel. Problems and
solutions are also discussed in this final project, so the readers will know details
about ticketing and tour package in Rosalia Indah Tour and Travel. They will
know how to make a ticket reservation, how to order a ticket, etc because
sometimes the people don’t know about that things, then they will know more
about tour package in Rosalia Indah Tour and Travel, how to buy it, how to make
a good tour package, etc. Sometimes the people want to have their own travel
agent, so this will be useful.
I realize that this final project report is still far from being perfect so
advice and criticism are openly acceptable to make this report better in the future.
Surakarta, 13 June 2013
Mekie Muktafi
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ACKNOWLEDGEMENT
Alhamdulillahirobbil`alamin, all praises is to the Lord “ALLAH SWT” for
the wonderful blessing and guides me from beginning. Thanks for giving me
confidence, strength and the inspiration to finish this final project.
Moreover, it is hard for me to finish this final project report without some
help from other people. Therefore, I offer my sincerest gratitude to:
a. Mr.Yusuf Kurniawan, S.S, M.A, the Head of English Diploma Program,
Sebelas Maret University for the highest dedication for the English
Diploma Students.
b. Mr. Drs. Hendarto Rahardjo, M.A, as my Supervisor for the highest
patience in guiding me until this report had done.
c. All of the Lecturers of the English Diploma Program for guidance,
motivation and lecture.
d. Mrs. Endang Sri Rejeki, thanks for giving me a chance to have a job
training in Rosalia Indah Tour and Travel.
e. All of the staff in Rosalia Indah Tour and Travel, thank you for guiding
me in the job training.
f. To all my friends in the English Diploma Program 2010, Class B.
g. Mbak Heni and Mbak Susi, thank you for helping me in guiding me.
h. All of my friends who always accompany me
Surakarta, 13 June 2013
commit to userMekie Muktafi
vii
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ABSTRACT
Mekie Muktafi, 2013, TICKETING AND TOUR PACKAGE IN ROSALIA
INDAH TOUR AND TRAVEL. English Diploma Program, Faculty of Letters
and Fine Arts, Sebelas Maret University.
This final project is written based on the job training in Rosalia Indah Tour
and Travel. The aim of this final project is to describe and explain ticketing and
tour package in Rosalia Indah Tour and Travel.
Ticketing is a tourism industry in Rosalia Indah Tour and Travel, selling
tickets to the customers. Tour package is also a tourism industry in Rosalia Indah
Tour and Travel, selling tour packages to the customers.
Many problems are found during the job training such as making a ticket
reservation, issuing the ticket and making a tour package.
To overcome those problems, I give several solutions and suggestion, such
as making reservation and some informations of tour package in Rosalia Indah
Tour and Travel.
commit to user
viii
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TABLE OF CONTENTS
TITLE .................................................................................................................
i
APPROVAL OF SUPERVISOR ..........................................................................
ii
APPROVAL OF THE BOARD OF EXAMINERS .............................................
iii
MOTTOES ...........................................................................................................
iv
DEDICATION ......................................................................................................
v
PREFACE .............................................................................................................
vi
ACKNOWLEDGMENT .......................................................................................
vii
ABSTRACT ........................................................................................................
ix
TABLE OF CONTENTS ......................................................................................
x
CHAPTER I: INTRODUCTION
A. Background ................................................................................................
1
B. Objectives ...................................................................................................
3
C. Benefits .......................................................................................................
3
CHAPTER II: LITERATURE REVIEW
A. Tourism ......................................................................................................
4
B. Tourism Industry ......................................................................................
9
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CHAPTER III: DISCUSSION
A. Tourism Industry in Rosalia Indah Tour and Travel ...........................
12
B. Ticketing ...................................................................................................
13
1. Ways of Becoming a Ticket Agent ..................................................
14
2. Ways of Ordering Ticket ..................................................................
16
3. Ways of Making Reservation of a Plane Ticket ................................
17
C. Tour Package ............................................................................................
20
1. Domestic Tour Package .....................................................................
21
2. International Tour Package ................................................................
24
CHAPTER IV: CONCLUSION AND SUGGESTION
A. Conclusion ..................................................................................................
25
B. Suggestion ...................................................................................................
26
BIBLIOGRAPHY
APPENDICES
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digilib.uns.ac.id
TICKETING AND TOUR PACKAGE
IN ROSALIA INDAH TOUR AND TRAVEL
FINAL PROJECT REPORT
Submitted as a Partial Requirement in Obtaining Degree in the English
Diploma Program, Faculty of Letters and Fine Arts
Sebelas Maret University
by
Mekie Muktafi
C9310049
ENGLISH DIPLOMA PROGRAM
FACULTY OF LETTERS AND FINE ARTS
SEBELAS MARET UNIVERSITY
SURAKARTA
2013
commit
to user
i
perpustakaan.uns.ac.id
digilib.uns.ac.id
commit to user
ii
perpustakaan.uns.ac.id
digilib.uns.ac.id
commit to user
iii
perpustakaan.uns.ac.id
digilib.uns.ac.id
MOTTOES
“No Gain Without Pain”
“Working Hard is a Key of Success”
commit to user
iv
perpustakaan.uns.ac.id
digilib.uns.ac.id
DEDICATION
I dedicate this final project to:
A. ALLAH S.W.T
B. My beloved parents and
my family
C. My friends
commit to user
v
perpustakaan.uns.ac.id
digilib.uns.ac.id
PREFACE
First, I would like to say thank to ALLAH SWT for all the blessing and
the chance given to me. I would also like to say thank to all people who support
and encourage me in writing and finishing this final research report entitled
“TICKETING AND TOUR PACKAGE IN ROSALIA INDAH TOUR AND
TRAVEL”
The main reason that attracts me to write this final project report is to
know business activities in Rosalia Indah Tour and Travel. I think that it is
interesting to present the activities to the readers because they will know about
ticketing and tour package in Rosalia Indah Tour and Travel. Problems and
solutions are also discussed in this final project, so the readers will know details
about ticketing and tour package in Rosalia Indah Tour and Travel. They will
know how to make a ticket reservation, how to order a ticket, etc because
sometimes the people don’t know about that things, then they will know more
about tour package in Rosalia Indah Tour and Travel, how to buy it, how to make
a good tour package, etc. Sometimes the people want to have their own travel
agent, so this will be useful.
I realize that this final project report is still far from being perfect so
advice and criticism are openly acceptable to make this report better in the future.
Surakarta, 13 June 2013
Mekie Muktafi
commit to user
vi
perpustakaan.uns.ac.id
digilib.uns.ac.id
ACKNOWLEDGEMENT
Alhamdulillahirobbil`alamin, all praises is to the Lord “ALLAH SWT” for
the wonderful blessing and guides me from beginning. Thanks for giving me
confidence, strength and the inspiration to finish this final project.
Moreover, it is hard for me to finish this final project report without some
help from other people. Therefore, I offer my sincerest gratitude to:
a. Mr.Yusuf Kurniawan, S.S, M.A, the Head of English Diploma Program,
Sebelas Maret University for the highest dedication for the English
Diploma Students.
b. Mr. Drs. Hendarto Rahardjo, M.A, as my Supervisor for the highest
patience in guiding me until this report had done.
c. All of the Lecturers of the English Diploma Program for guidance,
motivation and lecture.
d. Mrs. Endang Sri Rejeki, thanks for giving me a chance to have a job
training in Rosalia Indah Tour and Travel.
e. All of the staff in Rosalia Indah Tour and Travel, thank you for guiding
me in the job training.
f. To all my friends in the English Diploma Program 2010, Class B.
g. Mbak Heni and Mbak Susi, thank you for helping me in guiding me.
h. All of my friends who always accompany me
Surakarta, 13 June 2013
commit to userMekie Muktafi
vii
perpustakaan.uns.ac.id
digilib.uns.ac.id
ABSTRACT
Mekie Muktafi, 2013, TICKETING AND TOUR PACKAGE IN ROSALIA
INDAH TOUR AND TRAVEL. English Diploma Program, Faculty of Letters
and Fine Arts, Sebelas Maret University.
This final project is written based on the job training in Rosalia Indah Tour
and Travel. The aim of this final project is to describe and explain ticketing and
tour package in Rosalia Indah Tour and Travel.
Ticketing is a tourism industry in Rosalia Indah Tour and Travel, selling
tickets to the customers. Tour package is also a tourism industry in Rosalia Indah
Tour and Travel, selling tour packages to the customers.
Many problems are found during the job training such as making a ticket
reservation, issuing the ticket and making a tour package.
To overcome those problems, I give several solutions and suggestion, such
as making reservation and some informations of tour package in Rosalia Indah
Tour and Travel.
commit to user
viii
perpustakaan.uns.ac.id
digilib.uns.ac.id
TABLE OF CONTENTS
TITLE .................................................................................................................
i
APPROVAL OF SUPERVISOR ..........................................................................
ii
APPROVAL OF THE BOARD OF EXAMINERS .............................................
iii
MOTTOES ...........................................................................................................
iv
DEDICATION ......................................................................................................
v
PREFACE .............................................................................................................
vi
ACKNOWLEDGMENT .......................................................................................
vii
ABSTRACT ........................................................................................................
ix
TABLE OF CONTENTS ......................................................................................
x
CHAPTER I: INTRODUCTION
A. Background ................................................................................................
1
B. Objectives ...................................................................................................
3
C. Benefits .......................................................................................................
3
CHAPTER II: LITERATURE REVIEW
A. Tourism ......................................................................................................
4
B. Tourism Industry ......................................................................................
9
commit to user
ix
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digilib.uns.ac.id
CHAPTER III: DISCUSSION
A. Tourism Industry in Rosalia Indah Tour and Travel ...........................
12
B. Ticketing ...................................................................................................
13
1. Ways of Becoming a Ticket Agent ..................................................
14
2. Ways of Ordering Ticket ..................................................................
16
3. Ways of Making Reservation of a Plane Ticket ................................
17
C. Tour Package ............................................................................................
20
1. Domestic Tour Package .....................................................................
21
2. International Tour Package ................................................................
24
CHAPTER IV: CONCLUSION AND SUGGESTION
A. Conclusion ..................................................................................................
25
B. Suggestion ...................................................................................................
26
BIBLIOGRAPHY
APPENDICES
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x