S MRL 1005736 Table of Contents
DAFTAR ISI
LEMBAR PENGESAHAN ..................................................................................
PERNYATAAN .....................................................................................................
ABSTRAK .............................................................................................................
KATA PENGANTAR ...........................................................................................
UCAPAN TERIMA KASIH ................................................................................
DAFTAR ISI ..........................................................................................................
DAFTAR TABEL .................................................................................................
DAFTAR GAMBAR .............................................................................................
DAFTAR LAMPIRAN .........................................................................................
ii
iv
v
vii
viii
ix
xii
xv
xvii
BAB I PENDAHULUAN ......................................................................................
A. Latar Belakang Masalah ..............................................................................
B. Rumusan Masalah .......................................................................................
C. Tujuan Penelitian ........................................................................................
D. Manfaat Penelitian ......................................................................................
E. Sistematika Penelitian .................................................................................
1
1
6
7
7
8
BAB II KAJIAN PUSTAKA ................................................................................
A. Pariwisata ....................................................................................................
B. Kualitas Lulusan..........................................................................................
C. Kinerja Lulusan ...........................................................................................
1. Pengertian Kinerja (Perceived Performance) .......................................
2. Aspek-aspek Penilaian Kinerja .............................................................
3. Manfaat Penilaian Kinerja.....................................................................
D. Kriteria Seleksi Karyawan ..........................................................................
E. Konsep Kepuasan Pengguna Lulusan sebagai Konsumen
Pendidikan ...................................................................................................
1. Pengertian Kepuasan Konsumen...........................................................
2. Faktor-Faktor yang Mempengaruhi Kepuasan Konsumen ...................
3. Metode Pengukuran Kepuasan Konsumen ...........................................
F. Kurikulum Pendidikan Tinggi ....................................................................
1. Kurikulum .............................................................................................
2. Pendidikan Tinggi .................................................................................
3. Kurikulum Pendidikan Tinggi ..............................................................
a. Perubahan Kurikulum Pendidikan Tinggi .......................................
b. Alasan Perubahan Kurikulum Pendidikan Tinggi...........................
G. Kerangka Pemikiran ....................................................................................
9
9
10
11
11
12
16
17
19
19
21
23
25
25
26
28
29
31
32
BAB III METODE PENELITIAN ...................................................................... 36
A. Lokasi Penelitian ......................................................................................... 36
B. Metode Penelitian........................................................................................ 37
Tri Rana Agung Nugraha, 2014
Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
C. Definisi Operasional....................................................................................
D. Populasi, Sampel, dan Teknik Sampling .....................................................
1. Populasi .................................................................................................
2. Sampel ...................................................................................................
3. Teknik Sampling ...................................................................................
E. Operasionalisasi Variabel............................................................................
F. Instrumen Penelitian dan Penetapan Skala .................................................
G. Pengujian Instrumen Penelitian...................................................................
1. Uji Validitas ..........................................................................................
2. Uji Reliabilitas ......................................................................................
H. Teknik Analisis Data ...................................................................................
1. Importance Performance Analysis ........................................................
2. Garis Kontinum .....................................................................................
I. Jenis dan Sumber Data ................................................................................
J. Teknik Pengumpulan Data .........................................................................
37
38
38
38
40
41
43
45
45
48
50
50
54
56
56
BAB IV PEMBAHASAN......................................................................................
A. Program Studi Manajemen Resort & Leisure .............................................
1. Mekanisme Penyusunan Visi, Misi, Tujuan dan Sasaran
Program Studi, serta Pihak-Pihak yang Dilibatkan ...............................
2. Visi “Menjadi Program Studi Bidang Pariwisata yang
Unggul dalam Pengelolaan Resort dan Leisure Tahun 2015” ..............
3. Misi .......................................................................................................
4. Tujuan ...................................................................................................
5. Sasaran dan Strategi Pencapaian ...........................................................
a. Sasaran ............................................................................................
b. Strategi Pencapaian .........................................................................
B. Profil Pengguna Lulusan Program Studi Manajemen Resort &
Leisure .........................................................................................................
1. Jenis Kelamin ........................................................................................
2. Bidang Pekerjaan ..................................................................................
3. Jabatan ...................................................................................................
4. Pendidikan .............................................................................................
5. Lama Kerja ............................................................................................
C. Tanggapan Responden mengenai Kualitas Lulusan Manajemen
Resort & Leisure .........................................................................................
1. Communication (Komunikasi) ..............................................................
2. Organizational (Organisatoris) .............................................................
3. Leadership (Kepemimpinan) ................................................................
4. Logic (Nalar) .........................................................................................
5. Effort (Upaya) .......................................................................................
6. Group Skills (Kemampuan Berkelompok) ............................................
7. Ethics (Etika).........................................................................................
8. Rekapitulasi Tingkat Kepuasan Pengguna Lulusan dalam
Setiap Dimensi Kinerja .........................................................................
58
58
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Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
58
59
59
60
60
60
61
62
62
63
66
67
68
69
70
77
85
91
97
104
111
118
D. Analisis Kepentingan (Importance) dan Kinerja (Performance)
Kualitas Lulusan Program Studi Manajemen Resort & Leisure
dengan Metode Importance-Performance Analysis (IPA) ..........................
1. Kuadran I (Focus Improvement Efforts Here) .....................................
2. Kuadran II (Maintain Performance) .....................................................
3. Kuadran III (Medium-Low Priority) .....................................................
4. Kuadran IV (Reduce Emphasis) ............................................................
122
124
126
127
128
BAB V KESIMPULAN DAN SARAN ................................................................
A. Kesimpulan .................................................................................................
B. Saran ............................................................................................................
DAFTAR PUSTAKA ............................................................................................
LAMPIRAN ...........................................................................................................
130
130
132
134
139
Tri Rana Agung Nugraha, 2014
Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR TABEL
Tabel 1.1
Tabel 1.2
Tabel 1.3
Tabel 2.1
Tabel 3.1
Tabel 3.2
Tabel 3.3
Tabel 3.4
Tabel 3.5
Tabel 3.6
Tabel 3.7
Tabel 4.1
Tabel 4.2
Tabel 4.3
Tabel 4.4
Tabel 4.5
Tabel 4.6
Tabel 4.7
Tabel 4.8
Tabel 4.9
Tabel 4.10
Tabel 4.11
Tabel 4.12
Peringkat Indeks Daya Saing Pariwista dan Perjalanan
Tahun 2011 dan dan 2013 ...............................................................
Peringkat dalam Pilar Sumberdaya Manusia, Indeks
Daya SaingPariwisata dan Perjalanan Tahun 2013 .........................
Jumlah Lulusan Program Studi Manajemen Resort &
Leisure ............................................................................................
Hasil Survei NACE USA Mengenai Kualitas Lulusan
Perguruan Tinggi yang Diharapkan Dunia Kerja............................
Jumlah Lulusan Program Studi Manajemen Resort &
Leisure .............................................................................................
Operasionalisasi Variabel................................................................
Hasil Uji Validitas Importance Ratings ..........................................
Hasil Uji Validitas Performance Ratings ........................................
Kategori Koefisiensi Reliabilitas ....................................................
Hasil Uji Realibilitas Importance Ratings ......................................
Hasil Uji Realibilitas Performance Ratings ....................................
Jenis Kelamin ..................................................................................
Bidang Pekerjaan .............................................................................
Kota Tempat Alumni Bekerja .........................................................
Jabatan Pengguna Lulusan ..............................................................
Pendidikan Pengguna Lulusan ........................................................
Lama Kerja Pengguna Lulusan .......................................................
Tanggapan
Responden
Mengenai
Kepentingan
(Importance) dalam DimensiCommunication Lulusan
Program Studi Manajemen Resort & Leisure .................................
Tanggapan Responden Mengenai Kinerja (Performance)
dalam DimensiCommunication Lulusan Program Studi
Manajemen Resort & Leisure ..........................................................
Tingkat Kepuasan Pengguna Lulusan terhadap
DimensiCommunication
Lulusan
Program Studi
Manajemen Resort & Leisure ..........................................................
Tanggapan
Responden
Mengenai
Kepentingan
(Importance) dalam DimensiOrganizational Lulusan
Program Studi Manajemen Resort & Leisure .................................
Tanggapan Responden Mengenai Kinerja (Performance)
dalam Dimensi Organizational Lulusan Program Studi
Manajemen Resort & Leisure ..........................................................
Tingkat Kepuasan Pengguna Lulusan dalam Dimensi
Organizational Lulusan Manajemen Resort dan Leisure ................
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Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
2
3
5
15
39
41
46
47
49
49
50
62
63
65
66
67
68
70
72
74
77
80
82
Tabel 4.13
Tabel 4.14
Tabel 4.15
Tabel 4.16
Tabel 4.17
Tabel 4.18
Tabel 4.19
Tabel 4.20
Tabel 4.21
Tabel 4.22
Tabel 4.23
Tabel 4.24
Tabel 4.25
Tabel 4.26
Tabel 4.27
Tabel 4.28
Tanggapan
Responden
Mengenai
Kepentingan
(Importance) dalam Dimensi Leadership Lulusan
Program Studi Manajemen Resort & Leisure .................................
Tanggapan Responden Mengenai Kinerja (Performance)
dalam Dimensi leadership Lulusan Program Studi
Manajemen Resort & Leisure ..........................................................
Tingkat Kepuasan Pengguna Lulusan dalam Dimensi
Leadership Lulusan Manajemen Resort dan Leisure ......................
Tanggapan
Responden
Mengenai
Kepentingan
(Importance) dalam DimensiLogic Lulusan Program
Studi Manajemen Resort & Leisure ................................................
Tanggapan Responden Mengenai Kinerja (Performance)
dalam DimensiLogic Lulusan Program Studi Manajemen
Resort & Leisure..............................................................................
Tingkat Kepuasan Pengguna Lulusan dalam Dimensi
Logic Lulusan Manajemen Resort dan Leisure ...............................
Tanggapan
Responden
Mengenai
Kepentingan
(Importance) dalam DimensiEffort Lulusan Program
Studi Manajemen Resort & Leisure ................................................
Tanggapan Responden Mengenai Kinerja (Performance)
dalam Dimensi Effort Lulusan Program Studi
Manajemen Resort & Leisure ..........................................................
Tingkat Kepuasan Pengguna Lulusan dalam Dimensi
Effort Lulusan Program Studi Manajemen Resort dan
Leisure .............................................................................................
Tanggapan
Responden
Mengenai
Kepentingan
(Importance) dalam Dimensi Group Skill Lulusan
Program Studi Manajemen Resort & Leisure .................................
Tanggapan Responden Mengenai Kinerja (Performance)
dalam Dimensi Group Skill Lulusan Program Studi
Manajemen Resort & Leisure ..........................................................
Tingkat
Kepuasan
Pengguna
Lulusan
dalam
DimensiGroup Skill Lulusan Program Studi Manajemen
Resort dan Leisure ...........................................................................
Tanggapan
Responden
Mengenai
Kepentingan
(Importance) dalam Dimensi Ethic Lulusan Program
Studi Manajemen Resort & Leisure ................................................
Tanggapan Responden Mengenai Kinerja (Performance)
dalam Dimensi Ethic Lulusan Program Studi Manajemen
Resort & Leisure..............................................................................
Tingkat Kepuasan Pengguna Lulusan dalam Dimensi
Ethic Lulusan Program Studi Manajemen Resort dan
Leisure .............................................................................................
Tingkat Kepuasan Pengguna Lulusan Terhadap Kualitas
Lulusan Program Studi Manajemen Resort & Leisure....................
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Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
85
87
89
91
93
95
98
100
102
105
107
109
112
114
116
118
Tabel 4.29
Upaya Peningkatan Kualitas Lulusan Program Studi
Manajemen Resort & Leisurepada Kuadran I ................................. 125
Tabel 4.30
Atribut-Atribut yang Terdapat pada Kuadran II
(Maintain Performance) .................................................................. 127
Atribut-Atribut yang Terdapat pada Kuadran III
(Medium-Low Priority) ................................................................... 128
Tabel 4.31
Tri Rana Agung Nugraha, 2014
Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR GAMBAR
Gambar 2.1
Gambar 2.2
Gambar 3.1
Gambar 3.2
Gambar 3.3
Gambar 3.4
Gambar 4.1
Gambar 4.2
Gambar 4.3
Gambar 4.4
Gambar 4.5
Gambar 4.6
Gambar 4.7
Gambar 4.8
Gambar 4.9
Gambar 4.10
Gambar 4.11
Gambar 4.12
Gambar 4.13
Gambar 4.14
Gambar 4.15
Gambar 4.16
Gambar 4.17
Gambar 4.18
Gambar 4.19
Gambar 4.20
Gambar 4.21
Konsep Kepuasan Pelanggan ..........................................................
Kerangka Pemikiran ........................................................................
Lokasi Program Studi Manajemen Resort & Leisure......................
Importance-Performance Matrix.....................................................
Garis Kontinum ...............................................................................
Contoh Garis Kontinum ..................................................................
Jenis Kelamin ..................................................................................
Bidang Pekerjaan .............................................................................
Kota Tempat Alumni Bekerja .........................................................
Jabatan Pengguna Lulusan ..............................................................
Pendidikan Pengguna Lulusan ........................................................
Lama Kerja Pengguna Lulusan .......................................................
Garis Kontinum Tingkat Kepentingan (Importance)
Dimensi Communication .................................................................
Garis Kontinum Tingkat Kinerja (Performance) Dimensi
Communication................................................................................
Garis Kontinum Tingkat Kepentingan (Importance)
Dimensi Organizational ..................................................................
Garis Kontinum Tingkat Kinerja (Performance) Dimensi
Organizational .................................................................................
Garis Kontinum Tingkat Kepentingan (Importance)
Dimensi Leadership.........................................................................
Garis Kontinum Tingkat Kinerja (Performance) Dimensi
Leadership .......................................................................................
Garis Kontinum Tingkat Kepentingan (Importance)
Dimensi Logic .................................................................................
Garis Kontinum Tingkat Kinerja (Performance) Dimensi
Logic ................................................................................................
Garis Kontinum Tingkat Kepentingan (Importance)
Dimensi Effort .................................................................................
Garis Kontinum Tingkat Kinerja (Performance) Dimensi
Effort ................................................................................................
Garis Kontinum Tingkat Kepentingan (Importance)
Dimensi Group Skill ........................................................................
Garis Kontinum Tingkat Kinerja (Performance) Dimensi
Group Skill.......................................................................................
Garis Kontinum Tingkat Kepentingan (Importance)
Dimensi Ethic ..................................................................................
Garis Kontinum Tingkat Kinerja (Performance) Dimensi
Ethic .................................................................................................
Garis Kontinum Tingkat Kepentingan (importance)
keseluruhan ......................................................................................
Tri Rana Agung Nugraha, 2014
Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
20
35
36
53
54
55
62
63
65
66
67
68
71
73
78
81
86
88
92
94
99
101
106
108
113
115
119
Gambar 4.22 Garis Kontinum Tingkat Kinerja (Performance)
Keseluruhan ..................................................................................... 120
Gambar 4.23 Matriks Importance-Performance Kualitas Lulusan
Program Studi Manajemen Resort & Leisure ................................. 122
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Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
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DAFTAR LAMPIRAN
Lampiran 1
Lampiran 2
Lampiran 3
Lampiran 4
Lampiran 5
Lampiran 6
Tabulasi Data Jawaban Kuisioner Penelitian ..................................
Tabulasi Profil Pengguna Lulusan .................................................
Hasil Pengujian Validitas dan Reliabilitas .....................................
Kuisioner Penelitian ........................................................................
Buku Bimbingan Skripsi .................................................................
Riwayat Hidup ...............................................................................
Tri Rana Agung Nugraha, 2014
Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
140
147
148
150
152
156
LEMBAR PENGESAHAN ..................................................................................
PERNYATAAN .....................................................................................................
ABSTRAK .............................................................................................................
KATA PENGANTAR ...........................................................................................
UCAPAN TERIMA KASIH ................................................................................
DAFTAR ISI ..........................................................................................................
DAFTAR TABEL .................................................................................................
DAFTAR GAMBAR .............................................................................................
DAFTAR LAMPIRAN .........................................................................................
ii
iv
v
vii
viii
ix
xii
xv
xvii
BAB I PENDAHULUAN ......................................................................................
A. Latar Belakang Masalah ..............................................................................
B. Rumusan Masalah .......................................................................................
C. Tujuan Penelitian ........................................................................................
D. Manfaat Penelitian ......................................................................................
E. Sistematika Penelitian .................................................................................
1
1
6
7
7
8
BAB II KAJIAN PUSTAKA ................................................................................
A. Pariwisata ....................................................................................................
B. Kualitas Lulusan..........................................................................................
C. Kinerja Lulusan ...........................................................................................
1. Pengertian Kinerja (Perceived Performance) .......................................
2. Aspek-aspek Penilaian Kinerja .............................................................
3. Manfaat Penilaian Kinerja.....................................................................
D. Kriteria Seleksi Karyawan ..........................................................................
E. Konsep Kepuasan Pengguna Lulusan sebagai Konsumen
Pendidikan ...................................................................................................
1. Pengertian Kepuasan Konsumen...........................................................
2. Faktor-Faktor yang Mempengaruhi Kepuasan Konsumen ...................
3. Metode Pengukuran Kepuasan Konsumen ...........................................
F. Kurikulum Pendidikan Tinggi ....................................................................
1. Kurikulum .............................................................................................
2. Pendidikan Tinggi .................................................................................
3. Kurikulum Pendidikan Tinggi ..............................................................
a. Perubahan Kurikulum Pendidikan Tinggi .......................................
b. Alasan Perubahan Kurikulum Pendidikan Tinggi...........................
G. Kerangka Pemikiran ....................................................................................
9
9
10
11
11
12
16
17
19
19
21
23
25
25
26
28
29
31
32
BAB III METODE PENELITIAN ...................................................................... 36
A. Lokasi Penelitian ......................................................................................... 36
B. Metode Penelitian........................................................................................ 37
Tri Rana Agung Nugraha, 2014
Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
C. Definisi Operasional....................................................................................
D. Populasi, Sampel, dan Teknik Sampling .....................................................
1. Populasi .................................................................................................
2. Sampel ...................................................................................................
3. Teknik Sampling ...................................................................................
E. Operasionalisasi Variabel............................................................................
F. Instrumen Penelitian dan Penetapan Skala .................................................
G. Pengujian Instrumen Penelitian...................................................................
1. Uji Validitas ..........................................................................................
2. Uji Reliabilitas ......................................................................................
H. Teknik Analisis Data ...................................................................................
1. Importance Performance Analysis ........................................................
2. Garis Kontinum .....................................................................................
I. Jenis dan Sumber Data ................................................................................
J. Teknik Pengumpulan Data .........................................................................
37
38
38
38
40
41
43
45
45
48
50
50
54
56
56
BAB IV PEMBAHASAN......................................................................................
A. Program Studi Manajemen Resort & Leisure .............................................
1. Mekanisme Penyusunan Visi, Misi, Tujuan dan Sasaran
Program Studi, serta Pihak-Pihak yang Dilibatkan ...............................
2. Visi “Menjadi Program Studi Bidang Pariwisata yang
Unggul dalam Pengelolaan Resort dan Leisure Tahun 2015” ..............
3. Misi .......................................................................................................
4. Tujuan ...................................................................................................
5. Sasaran dan Strategi Pencapaian ...........................................................
a. Sasaran ............................................................................................
b. Strategi Pencapaian .........................................................................
B. Profil Pengguna Lulusan Program Studi Manajemen Resort &
Leisure .........................................................................................................
1. Jenis Kelamin ........................................................................................
2. Bidang Pekerjaan ..................................................................................
3. Jabatan ...................................................................................................
4. Pendidikan .............................................................................................
5. Lama Kerja ............................................................................................
C. Tanggapan Responden mengenai Kualitas Lulusan Manajemen
Resort & Leisure .........................................................................................
1. Communication (Komunikasi) ..............................................................
2. Organizational (Organisatoris) .............................................................
3. Leadership (Kepemimpinan) ................................................................
4. Logic (Nalar) .........................................................................................
5. Effort (Upaya) .......................................................................................
6. Group Skills (Kemampuan Berkelompok) ............................................
7. Ethics (Etika).........................................................................................
8. Rekapitulasi Tingkat Kepuasan Pengguna Lulusan dalam
Setiap Dimensi Kinerja .........................................................................
58
58
Tri Rana Agung Nugraha, 2014
Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
58
59
59
60
60
60
61
62
62
63
66
67
68
69
70
77
85
91
97
104
111
118
D. Analisis Kepentingan (Importance) dan Kinerja (Performance)
Kualitas Lulusan Program Studi Manajemen Resort & Leisure
dengan Metode Importance-Performance Analysis (IPA) ..........................
1. Kuadran I (Focus Improvement Efforts Here) .....................................
2. Kuadran II (Maintain Performance) .....................................................
3. Kuadran III (Medium-Low Priority) .....................................................
4. Kuadran IV (Reduce Emphasis) ............................................................
122
124
126
127
128
BAB V KESIMPULAN DAN SARAN ................................................................
A. Kesimpulan .................................................................................................
B. Saran ............................................................................................................
DAFTAR PUSTAKA ............................................................................................
LAMPIRAN ...........................................................................................................
130
130
132
134
139
Tri Rana Agung Nugraha, 2014
Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR TABEL
Tabel 1.1
Tabel 1.2
Tabel 1.3
Tabel 2.1
Tabel 3.1
Tabel 3.2
Tabel 3.3
Tabel 3.4
Tabel 3.5
Tabel 3.6
Tabel 3.7
Tabel 4.1
Tabel 4.2
Tabel 4.3
Tabel 4.4
Tabel 4.5
Tabel 4.6
Tabel 4.7
Tabel 4.8
Tabel 4.9
Tabel 4.10
Tabel 4.11
Tabel 4.12
Peringkat Indeks Daya Saing Pariwista dan Perjalanan
Tahun 2011 dan dan 2013 ...............................................................
Peringkat dalam Pilar Sumberdaya Manusia, Indeks
Daya SaingPariwisata dan Perjalanan Tahun 2013 .........................
Jumlah Lulusan Program Studi Manajemen Resort &
Leisure ............................................................................................
Hasil Survei NACE USA Mengenai Kualitas Lulusan
Perguruan Tinggi yang Diharapkan Dunia Kerja............................
Jumlah Lulusan Program Studi Manajemen Resort &
Leisure .............................................................................................
Operasionalisasi Variabel................................................................
Hasil Uji Validitas Importance Ratings ..........................................
Hasil Uji Validitas Performance Ratings ........................................
Kategori Koefisiensi Reliabilitas ....................................................
Hasil Uji Realibilitas Importance Ratings ......................................
Hasil Uji Realibilitas Performance Ratings ....................................
Jenis Kelamin ..................................................................................
Bidang Pekerjaan .............................................................................
Kota Tempat Alumni Bekerja .........................................................
Jabatan Pengguna Lulusan ..............................................................
Pendidikan Pengguna Lulusan ........................................................
Lama Kerja Pengguna Lulusan .......................................................
Tanggapan
Responden
Mengenai
Kepentingan
(Importance) dalam DimensiCommunication Lulusan
Program Studi Manajemen Resort & Leisure .................................
Tanggapan Responden Mengenai Kinerja (Performance)
dalam DimensiCommunication Lulusan Program Studi
Manajemen Resort & Leisure ..........................................................
Tingkat Kepuasan Pengguna Lulusan terhadap
DimensiCommunication
Lulusan
Program Studi
Manajemen Resort & Leisure ..........................................................
Tanggapan
Responden
Mengenai
Kepentingan
(Importance) dalam DimensiOrganizational Lulusan
Program Studi Manajemen Resort & Leisure .................................
Tanggapan Responden Mengenai Kinerja (Performance)
dalam Dimensi Organizational Lulusan Program Studi
Manajemen Resort & Leisure ..........................................................
Tingkat Kepuasan Pengguna Lulusan dalam Dimensi
Organizational Lulusan Manajemen Resort dan Leisure ................
Tri Rana Agung Nugraha, 2014
Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
2
3
5
15
39
41
46
47
49
49
50
62
63
65
66
67
68
70
72
74
77
80
82
Tabel 4.13
Tabel 4.14
Tabel 4.15
Tabel 4.16
Tabel 4.17
Tabel 4.18
Tabel 4.19
Tabel 4.20
Tabel 4.21
Tabel 4.22
Tabel 4.23
Tabel 4.24
Tabel 4.25
Tabel 4.26
Tabel 4.27
Tabel 4.28
Tanggapan
Responden
Mengenai
Kepentingan
(Importance) dalam Dimensi Leadership Lulusan
Program Studi Manajemen Resort & Leisure .................................
Tanggapan Responden Mengenai Kinerja (Performance)
dalam Dimensi leadership Lulusan Program Studi
Manajemen Resort & Leisure ..........................................................
Tingkat Kepuasan Pengguna Lulusan dalam Dimensi
Leadership Lulusan Manajemen Resort dan Leisure ......................
Tanggapan
Responden
Mengenai
Kepentingan
(Importance) dalam DimensiLogic Lulusan Program
Studi Manajemen Resort & Leisure ................................................
Tanggapan Responden Mengenai Kinerja (Performance)
dalam DimensiLogic Lulusan Program Studi Manajemen
Resort & Leisure..............................................................................
Tingkat Kepuasan Pengguna Lulusan dalam Dimensi
Logic Lulusan Manajemen Resort dan Leisure ...............................
Tanggapan
Responden
Mengenai
Kepentingan
(Importance) dalam DimensiEffort Lulusan Program
Studi Manajemen Resort & Leisure ................................................
Tanggapan Responden Mengenai Kinerja (Performance)
dalam Dimensi Effort Lulusan Program Studi
Manajemen Resort & Leisure ..........................................................
Tingkat Kepuasan Pengguna Lulusan dalam Dimensi
Effort Lulusan Program Studi Manajemen Resort dan
Leisure .............................................................................................
Tanggapan
Responden
Mengenai
Kepentingan
(Importance) dalam Dimensi Group Skill Lulusan
Program Studi Manajemen Resort & Leisure .................................
Tanggapan Responden Mengenai Kinerja (Performance)
dalam Dimensi Group Skill Lulusan Program Studi
Manajemen Resort & Leisure ..........................................................
Tingkat
Kepuasan
Pengguna
Lulusan
dalam
DimensiGroup Skill Lulusan Program Studi Manajemen
Resort dan Leisure ...........................................................................
Tanggapan
Responden
Mengenai
Kepentingan
(Importance) dalam Dimensi Ethic Lulusan Program
Studi Manajemen Resort & Leisure ................................................
Tanggapan Responden Mengenai Kinerja (Performance)
dalam Dimensi Ethic Lulusan Program Studi Manajemen
Resort & Leisure..............................................................................
Tingkat Kepuasan Pengguna Lulusan dalam Dimensi
Ethic Lulusan Program Studi Manajemen Resort dan
Leisure .............................................................................................
Tingkat Kepuasan Pengguna Lulusan Terhadap Kualitas
Lulusan Program Studi Manajemen Resort & Leisure....................
Tri Rana Agung Nugraha, 2014
Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
85
87
89
91
93
95
98
100
102
105
107
109
112
114
116
118
Tabel 4.29
Upaya Peningkatan Kualitas Lulusan Program Studi
Manajemen Resort & Leisurepada Kuadran I ................................. 125
Tabel 4.30
Atribut-Atribut yang Terdapat pada Kuadran II
(Maintain Performance) .................................................................. 127
Atribut-Atribut yang Terdapat pada Kuadran III
(Medium-Low Priority) ................................................................... 128
Tabel 4.31
Tri Rana Agung Nugraha, 2014
Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR GAMBAR
Gambar 2.1
Gambar 2.2
Gambar 3.1
Gambar 3.2
Gambar 3.3
Gambar 3.4
Gambar 4.1
Gambar 4.2
Gambar 4.3
Gambar 4.4
Gambar 4.5
Gambar 4.6
Gambar 4.7
Gambar 4.8
Gambar 4.9
Gambar 4.10
Gambar 4.11
Gambar 4.12
Gambar 4.13
Gambar 4.14
Gambar 4.15
Gambar 4.16
Gambar 4.17
Gambar 4.18
Gambar 4.19
Gambar 4.20
Gambar 4.21
Konsep Kepuasan Pelanggan ..........................................................
Kerangka Pemikiran ........................................................................
Lokasi Program Studi Manajemen Resort & Leisure......................
Importance-Performance Matrix.....................................................
Garis Kontinum ...............................................................................
Contoh Garis Kontinum ..................................................................
Jenis Kelamin ..................................................................................
Bidang Pekerjaan .............................................................................
Kota Tempat Alumni Bekerja .........................................................
Jabatan Pengguna Lulusan ..............................................................
Pendidikan Pengguna Lulusan ........................................................
Lama Kerja Pengguna Lulusan .......................................................
Garis Kontinum Tingkat Kepentingan (Importance)
Dimensi Communication .................................................................
Garis Kontinum Tingkat Kinerja (Performance) Dimensi
Communication................................................................................
Garis Kontinum Tingkat Kepentingan (Importance)
Dimensi Organizational ..................................................................
Garis Kontinum Tingkat Kinerja (Performance) Dimensi
Organizational .................................................................................
Garis Kontinum Tingkat Kepentingan (Importance)
Dimensi Leadership.........................................................................
Garis Kontinum Tingkat Kinerja (Performance) Dimensi
Leadership .......................................................................................
Garis Kontinum Tingkat Kepentingan (Importance)
Dimensi Logic .................................................................................
Garis Kontinum Tingkat Kinerja (Performance) Dimensi
Logic ................................................................................................
Garis Kontinum Tingkat Kepentingan (Importance)
Dimensi Effort .................................................................................
Garis Kontinum Tingkat Kinerja (Performance) Dimensi
Effort ................................................................................................
Garis Kontinum Tingkat Kepentingan (Importance)
Dimensi Group Skill ........................................................................
Garis Kontinum Tingkat Kinerja (Performance) Dimensi
Group Skill.......................................................................................
Garis Kontinum Tingkat Kepentingan (Importance)
Dimensi Ethic ..................................................................................
Garis Kontinum Tingkat Kinerja (Performance) Dimensi
Ethic .................................................................................................
Garis Kontinum Tingkat Kepentingan (importance)
keseluruhan ......................................................................................
Tri Rana Agung Nugraha, 2014
Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
20
35
36
53
54
55
62
63
65
66
67
68
71
73
78
81
86
88
92
94
99
101
106
108
113
115
119
Gambar 4.22 Garis Kontinum Tingkat Kinerja (Performance)
Keseluruhan ..................................................................................... 120
Gambar 4.23 Matriks Importance-Performance Kualitas Lulusan
Program Studi Manajemen Resort & Leisure ................................. 122
Tri Rana Agung Nugraha, 2014
Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR LAMPIRAN
Lampiran 1
Lampiran 2
Lampiran 3
Lampiran 4
Lampiran 5
Lampiran 6
Tabulasi Data Jawaban Kuisioner Penelitian ..................................
Tabulasi Profil Pengguna Lulusan .................................................
Hasil Pengujian Validitas dan Reliabilitas .....................................
Kuisioner Penelitian ........................................................................
Buku Bimbingan Skripsi .................................................................
Riwayat Hidup ...............................................................................
Tri Rana Agung Nugraha, 2014
Analisis Kualitas Lulusan Program Studi Manajemen Resort dan Leisure Berdasarkan Tingkat
Kepuasan Pengguna Lulusan
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
140
147
148
150
152
156