DEVELOPMENT OF SMS GATEWAY APPLICATION FOR SILUWEDCLUB PROJECT
DEVELOPMENT OF SMS GATEWAY APPLICATION FOR SILUWEDCLUB PROJECT THESIS FIELD PROJECT
by Pandu Budihardja 0800785221
BINUS UNIVERSITY INTERNATIONAL BINUS UNIVERSITY JAKARTA 2008
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DEVELOPMENT OF SMS GATEWAY APPLICATION FOR SILUWEDCLUB PROJECT THESIS Proposed as a requirement for obtaining Sarjana degree at Binus International University Computer Science Program Education Level Strata-1 (Sarjana/Bachelor) by Pandu Budihardja 0800785221
BINUS UNIVERSITY INTERNATIONAL BINUS UNIVERSITY JAKARTA 2008
BINUS UNIVERSITY INTERNATIONAL
BINUS UNIVERSITY
Statement for readiness in attending defense examination
I, Pandu Budihardja Hereby state that the thesis entitled:
DEVELOPMENT OF SMS GATEWAY APPLICATION
FOR SILUWEDCLUB PROJECT
is truly my original works and is never brought up as a scientific paper, partly or entirely on my name or other parties.
Pandu Budihardja 0800785221
Supervisor’s approval I approve this thesis to be in defense examination
Fredro Harjanto, M.Sc Date:
Supervisor ii
- Mr. Minaldi Loeis, M.Sc., MM, MBA, the Program Director of Binus International University.
- Mr. Ir. Tri A. Budiono, MIT, the Head of School of Computer Science, Binus International University.
- Mr. Fredro Harjanto, M.Sc., the project manager of SiluwedClub.com project, also as author’s supervisor for his guidance and assistance.
- Mr. Felix Xia, M.Sc., the project owner and also owner of Studio Ilusi for the opportunity of doing this thesis project.
- Author’s family and relatives, for the never-ending support and prayers.
- Floren Wibisono, Bertie Tanuwijaya, Suwardi Nursalim, Ronald Rosanto, and
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PREFACE
The author would like to express his gratitude to all those who gave him the support and help to complete this thesis. But first and foremost, the author would like to thank God who gave him strength and hope, for without His blessing, this work would not have been possible.
The author is deeply indebted to Binus International University and Studio Ilusi for the opportunity of doing this project. The author would also like to thank the following people for their support and contributions in the development of this thesis: • Mr. Firdaus Alamsjah, Ph.D., the Executive Director of Joseph Wibowo Center.
Insan Kusuma who have been very supportive and help making it possible for me to deliver this thesis.
- All of the author’s friends, who have provided him with suggestions, ideas, comments, critiques and also continuous support.
- Last but not least, to any other parties who helped in the completion of this thesis, but not mentioned above.
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Jakarta, 12 July 2008 Pandu Budihardja
TABLE OF CONTENTS
CERTIFICATE OF APPROVAL ...................................................................................... ii STATEMENT OF BOARD OF EXAMINERS ............................................................... iii ABSTRACT ...................................................................................................................... iv PREFACE .......................................................................................................................... v TABLE OF CONTENTS ................................................................................................. vii LIST OF TABLES ............................................................................................................ xi LIST OF FIGURES ........................................................................................................ xiii
CHAPTER 1 INTRODUCTION ....................................................................................... 1 1.1 Background ...........................................................................................................
1
1.2 Scope .................................................................................................................... 3
1.3 Aim and Benefits .................................................................................................. 4 1.4 Structure ...............................................................................................................
5 CHAPTER 2 THEORETICAL BACKGROUND ............................................................. 7 2.1 Theoretical Foundation .........................................................................................
7 2.1.1 Mobile Phone .............................................................................................
7
2.1.1.1 History of Mobile Phone .............................................................. 7
2.1.1.2 How Mobile Phone Works ........................................................... 9 2.1.1.3 Generations .................................................................................
11
2.1.2 GSM ......................................................................................................... 13
2.1.2.1 GSM Network Structure ............................................................. 13 2.1.2.2 Advantages of GSM ...................................................................
15
2.1.3 Short Message Service (SMS) ................................................................. 16 2.1.3.1 SMS History ...............................................................................
16
2.1.3.2 Common Application of SMS .................................................... 18 2.1.3.3 How SMS Works ........................................................................
18 2.1.3.4 Advantages of SMS ....................................................................
21
2.1.3.5 Disadvantages of SMS ............................................................... 22
2.1.4 SMS Message Format .............................................................................. 23 2.1.5 Hayes Command Set ................................................................................
25
2.1.5.1 Sending and Receiving SMS Using AT Commands .................. 25
2.1.6 SMSC and SMS Gateway ........................................................................ 27
2.1.6.1 Short Message Service Center .................................................... 27 2.1.6.2 SMS Gateway .............................................................................
28
2.1.7 Gammu All Mobiles Management Utilities (Gammu) ............................ 29
2.1.8 Web Development Tool ........................................................................... 30
2.1.8.1 LAMP, MAMP, and WAMP ...................................................... 30
2.1.8.2 Apache HTTP Server ................................................................. 31
2.1.8.3 MySQL Database Server ............................................................ 32
2.1.8.4 PHP Hypertext Preprocessor ...................................................... 33 2.1.8.5 CodeIgniter .................................................................................
34
2.1.9 Database Management System (DBMS) ................................................. 35
2.1.9.1 Advantages of Using DBMS ...................................................... 36 vii
viii
4.3.2 SMS Gateway Control Panel ................................................................... 56
51
3.7 Overview of Proposed Solution .......................................................................... 52
CHAPTER 4 SOLUTION DESIGN ................................................................................ 53
4.1 SMS Gateway Application ................................................................................. 53
4.4.1 SMS Gateway Service ............................................................................. 53
4.4.2 SMS Gateway Control Panel ................................................................... 54
4.2 Policy and Procedure .......................................................................................... 54 4.3 Functionalities ....................................................................................................
55
4.3.1 SMS Gateway Service ............................................................................. 55
4.4 Use Case Diagram .............................................................................................. 57 4.4.1 User Subsystem ........................................................................................
3.5.2 Text Messaging in Indonesia ................................................................... 50
58 4.4.2 Administrator Subsystem .........................................................................
59
4.5 Use Case Narrative ............................................................................................. 60 4.5.1 Login .......................................................................................................
60 4.5.2 Logout .....................................................................................................
61 4.5.3 View Message ........................................................................................
62 4.5.4 Delete Message .......................................................................................
63 4.5.5 Clear Message ........................................................................................
64 4.5.6 Compose Message ..................................................................................
65 4.5.7 View Action ............................................................................................
3.5.3 Public View on SMS Gateway Application ............................................. 50 3.6 Proposed Solution ...............................................................................................
3.5.1 SMS – The Most Popular Mobile Phone Application ............................. 49
2.1.9.2 DBMS Features and Capabilities ............................................... 36 2.1.9.3 Popular DBMSs ..........................................................................
41
36 2.1.10 Diagrams .................................................................................................
37
2.1.10.1 Entity Relationship Diagram (ERD) ......................................... 37
2.1.10.3 Use Case Diagram ..................................................................... 38 2.1.10.4 Activity Diagram ......................................................................
39
2.1.10.5 Class Diagram ........................................................................... 39 2.1.11 Customer Relationship Management .....................................................
39
2.1.11.1 Aspects of CRM ........................................................................ 40
2.1.11.2 Popular CRM Software Vendors .............................................. 40 2.2 Theoretical Framework ......................................................................................
2.2.1 Rapid Application Development .............................................................. 41
3.5 SMS Gateway Application Prospect .................................................................. 49
2.2.1.1 Advantage of RAD ..................................................................... 43
2.2.1.2 Disadvantages of RAD ............................................................... 43
CHAPTER 3 PROBLEM ANALYSIS ............................................................................ 44 3.1 Company Profile .................................................................................................
44 3.2 Organizational Structure .....................................................................................
45 3.3 Current System Problem .....................................................................................
45 3.4 Technology Available ........................................................................................
47 3.4.1 Mobile Application ..................................................................................
47
3.4.2 SMS Based Application ........................................................................... 48
66
4.5.8 Update Action .........................................................................................
67 4.5.9 Delete Action ..........................................................................................
68 4.5.10 Create Action ..........................................................................................
69 4.5.11 View Phonebook ....................................................................................
70
4.5.13 Delete Phonebook Entry ......................................................................... 72 4.5.14 Quicksend Message ................................................................................
73
4.5.15 Add Phonebook Entry ............................................................................ 74 4.5.16 View Votes .............................................................................................
75 4.5.17 Activate/Inactivate Vote .........................................................................
76
4.5.18 View Vote Result ................................................................................... 77 4.5.19 Create Vote .............................................................................................
78 4.5.20 Broadcast Vote .......................................................................................
79 4.5.21 Register ...................................................................................................
80 4.5.22 Unregister ...............................................................................................
81 4.5.23 Change Role ...........................................................................................
82 4.5.24 Submit Vote ............................................................................................
83
4.5.25 View Vote Result ................................................................................... 84 4.5.26 View Information ...................................................................................
85
4.6 Data Flow Diagram ............................................................................................ 86 4.6.1 Context Level ...........................................................................................
86
4.6.2 Level 1 (SMS User) ................................................................................. 87
4.6.3 Level 1 (Administrator) ........................................................................... 88
4.6.4 Level 2 (SMS User) ................................................................................. 89
4.6.5 Level 2 (Administrator) ........................................................................... 92 4.7 System Flowchart ...............................................................................................
96 4.7.1 User Module .............................................................................................
96 4.7.2 Administrator Module ..............................................................................
97
4.8 SMS Gateway Application Class Diagram ........................................................ 98
4.8.1 SMS Gateway Service ............................................................................. 98
4.8.2 SMS Gateway Control Panel ................................................................... 99
4.9 System Data ...................................................................................................... 100
4.9.1 Entity Relationship Diagram .................................................................. 100
4.9.2 Data Dictionary ...................................................................................... 101
4.10 User Interface Design Plan ............................................................................. 105
CHAPTER 5 TESTING AND IMPLEMENTATION .................................................. 109
5.1 System Specification ........................................................................................ 109
5.1.1 Software ................................................................................................. 109
5.1.2 Hardware ................................................................................................ 110
5.2 Operational Procedures .................................................................................... 110
5.2.1 Software Configuration .......................................................................... 110
5.3 System Implementation .................................................................................... 111
5.4 Testing .............................................................................................................. 113
5.4.1. SMS Gateway Control Panel ................................................................. 113
5.4.2 SMS Gateway Service ........................................................................... 118
5.4.3 Testing Strategy ..................................................................................... 121
CHAPTER 6 DISCUSSION .......................................................................................... 122 ix
6.1 Discussion Summary ........................................................................................ 122
6.2 Result ................................................................................................................ 123
6.3 Survey ............................................................................................................... 124
CHAPTER 7 CONCLUSION AND RECOMMENDATION ...................................... 129
7.2 Recommendation .............................................................................................. 131 REFERENCES .............................................................................................................. 133 APPENDIX .................................................................................................................... 137 CURRICULUM VITAE ................................................................................................ 143 x
LIST OF TABLES
Table 1.1 Project Work Divisions .................................................................................... 4Table 2.1 PDU Mode SMS Format ................................................................................ 24Table 2.2 Commonly Used AT Commands ................................................................... 26Table 2.3 LAMP, MAMP, and WAMP ......................................................................... 31Table 2.4 Comparison of Popular CRM Software Vendors .......................................... 41Table 4.1 Use Case Narrative - Login ............................................................................ 60Table 4.2 Use Case Narrative - Logout .......................................................................... 61Table 4.3 Use Case Narrative - View Message.............................................................. 62Table 4.4 Use Case Narrative - Delete Message ............................................................ 63Table 4.5 Use Case Narrative - Clear Message.............................................................. 64Table 4.6 Use Case Narrative - Compose Message ....................................................... 65Table 4.7 Use Case Narrative - View Action ................................................................. 66Table 4.8 Use Case Narrative - Update Action .............................................................. 67Table 4.9 Use Case Narrative - Delete Action ............................................................... 68Table 4.10 Use Case Narrative - Create Action ............................................................... 69Table 4.11 Use Case Narrative - View Phonebook.......................................................... 70Table 4.12 Use Case Narrative - Update Phonebook Entry ............................................. 71Table 4.13 Use Case Narrative - Delete Phonebook Entry .............................................. 72Table 4.14 Use Case Narrative - Quicksend Message ..................................................... 73Table 4.15 Use Case Narrative - Add Phonebook Entry ................................................. 74Table 4.16 Use Case Narrative - View Votes .................................................................. 75Table 4.17 Use Case Narrative - Activate/Inactivate Votes ............................................ 76Table 4.18 Use Case Narrative - View Vote Result......................................................... 77Table 4.19 Use Case Narrative - Create Votes ................................................................ 78Table 4.20 Use Case Narrative - Broadcast Votes ........................................................... 79Table 4.21 Use Case Narrative - Register ........................................................................ 80Table 4.22 Use Case Narrative - Unregister .................................................................... 81Table 4.23 Use Case Narrative - Change Role ................................................................ 82Table 4.24 Use Case Narrative - Submit Vote ................................................................. 83Table 4.25 Use Case Narrative - View Vote Result......................................................... 84Table 4.26 Use Case Narrative - View Information ........................................................ 85Table 4.27 Daemons Table Data Dictionary .................................................................. 101Table 4.28 Gammu Table Data Dictionary .................................................................... 101Table 4.29 Inbox Table Data Dictionary........................................................................ 101Table 4.30 Outbox Table Data Dictionary ..................................................................... 102Table 4.31 Outbox_multipart Table Data Dictionary .................................................... 102Table 4.32 Pbk Table Data Dictionary ........................................................................... 102Table 4.33 Pbk_groups Table Data Dictionary .............................................................. 103Table 4.34 Phones Table Data Dictionary ..................................................................... 103Table 4.35 Sentitems Table Data Dictionary ................................................................. 103Table 4.36 Sms_action Table Data Dictionary .............................................................. 104Table 4.36 Sms_phonebook Table Data Dictionary ...................................................... 104 xiTable 4.36 Sms_vote Table Data Dictionary ................................................................. 104Table 4.36 Sms_voteresult Table Data Dictionary ........................................................ 104Table 4.36 Sms_users Table Data Dictionary ................................................................ 105Table 5.1 SMS Gateway Control Panel Test Plan ....................................................... 117Table 6.1 Esia SMS Tariff as of May 15, 2008 ........................................................... 122xii
LIST OF FIGURES