Effect of Customer Satisfaction, Trust, Information Sharing, Switching Barrier and Relationship Bond on Customer Loyalty of Professional Services Company: Empirical Study on Independent Sun'cyor Services Industry in Indonesia

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.ngSBook oITCETSR. 2014, Malaysia - ··-.k on the Emerging Trends in Scientific Research

78-969-9347-16-0

Effect of Customer Satisfaction,
Trust, Information Sharing,
Switching Barrier and Relationship
Bond on Customer Loyalty of
Professional Services Company:

Empirical Study on Independent
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UTHM
Universiti Tun Hussein Onn Malaysia

PAK Publishing Group

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Proceedings Book of!CETSR. 2014, Malaysia
Handbook on the Emerging Trends in Scientific Research
ISBN: 978-969-9347-16-0

Effect of Customer Satisfaction,

Trust, Information Sharing,
Switching Barrier and Relationship
Bond on Customer Loyalty of
Professional Services Company:
Empirical Study on Independent
Sun'cyor Services Industry in
Indonesia
Sufrin Hannan
Graduate School of Managenient and Business. l:iogor Agricultural University, indonesia

Budi Suharjo
Department of Mathematics and Graduate School of Managemoot and Business, Boger
.-\gricultural University, Indonesia

Kirbi:andoko
Graduate School of Management a'nd Business_ Bogar .l\gricultural University, tndonesia

Rita N nrmalina
faculty of Aconomic and Management and Gr 70 % and so require the services of a surveyor for
eiqJort .

4.2. Market Structure of Coal Independent Surveyor Industry
The market structure is characteristic orgiinization of market of coal independent surveyor
StrV!Ces industry in Indonesia wluch aftect the nature of competition and the selecuon of an
independent surveyor s=;ces company by its sen;ce users. The appointment of surveyors mlL