Stress in the Call Center Industry

Title:
Stress in the Call Center Industry
Word Count:
580

Summary:
A closer look at the stressful environment in the call center industry and ways to find soluti

Keywords:
Stress management

Article Body:
The customers are the lifeblood of any company. The company is dependent on their customers an
Depending on how many phone calls are received some companies need a lot

of employees to hand

Depending on the kind of work they do for their respective companies, its not just taking a ca

A sign that a customer service agent is already stressed out from his/her work are the followi
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Social withdrawal
Decline in Quality Assurance for an extended periods
Frequent absences and/or lates
Negative comments regarding the account and nature of the work
Frequent and inconsistent complaints about management

Call center agents might not have the best work life, this may vary from company to company, t

Stress Management Strategies

There are still some ways to make your call center agents stay on top of the stressful situati
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Find out what motivates them and how to boost their morale
Ways to recognize and reward employees
Improving agent job satisfaction
Create Employee Development Programs
Create opportunities for advancement
Making their workstations more pleasant to used and look at

Ever if there are sophisticated automated systems available, there is still no substitute for

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