ART Theophilus Wellem Irwan Sembiring Oki Novianto Aplikasi interactive voice response Fbstract

ISSN 1693-8348

DEWAN PENYUNTIN
Penanggung Jawab

Dekan Faku1tas Teknologi Informasi

Ketua Penyunting

Danny Manongga
Penyunting Pelaksana

Indrastanti R. Widiasari
Penyunting Ahl i

Eko Sediyono
Sri Yu1ianto J.P.
T. Herman Wellem
Irwan Sen1biring
Kristoko Dwi Hartomo
Yessica Nataliani

Penyunting Tamu

Yulia

Tata Usaha Fakultas Teknologi Informasi Universitas Kristen Satya Wacana
n. Diponegoro 52 - 60 Salatiga 50711
Telp. (0298) 321212 Ext. 274 Fax. (0298) 321433

•4f4ir41d§•J!itih

Email: aiti@uksw.edu Website: http://www.uksw.edu/aiti

Jumal Aiti diterbitkan oleh Fakultas Teknologi Informasi
Universitas Kristen Satya Wacana Salatiga.

Aplikasi Interactive Voice Response (Wellem,dkk)

Aplikasi Interactive Voice Response (IVR)
untuk Layanan Informasi Akademik
(Studi Kasus: Universitas Kristen Satya Wacana)

1)

Theophilus Wellem, 2)Irwan Sembiring, 3)Oki Novianto

Fakultas Teknologi Informasi
Universitas Kristen Satya Wacana
Jl. Diponegoro 52-60, Salatiga 50711, Indonesia
1)
Email: erman_wellem@yahoo.com, 3)oki_vodcayea@yahoo.com

Abstract
Interactive Voice Response (IVR) is a phone technology that allows
a computer to detect voice and touch tones using a normal phone call. It
responds by pre-recorded or dynamically generated audio to further direct
callers how to proceed. The examples are televoting, customer call center,
and telephone banking. This paper discusses the design and implementation
of an IVR application for student service in a university, with Satya Wacana
Christian University (SWCU) as the example. Information given is Grade
Point Average (GPA) and student billing. This application is developed
using Visual Basic.NET with Telephony Application Programming

Interface for utilizing phone capabilities from application.
Keywords: Voice, IVR, SWCU

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