Department of Biology Customer Complaint

Steps of Customer’s Complaints
1. Customers fill the complaint form which can be downloaded on Biology
website.
2. Customers send the complaint form about department/laboratory service via
email (biology@ub.ac.id), suggestion box in laboratory/department, and
phone/fax (+62341 575841).
3. Administration staff archives and reports the complaints to Head of
Department.
4. Administration staff gives response to customers who send complaint that
their complaint has been received by Department.
5. Administration staff verifies the complaints due to one week.
6. Administration staff answers the complaints from customers.
7. Department arranges programs to make a better service.

Appendix 1. customer complaint form
Customer complaint form of Biology Department UB

No

Service

Complaints

…………………….,……………………………………..

(customer’s name and signature)
Customer’s address
:
…………………………………………………………………………………………
Phone number
:
………………………………………………………………………………………..
Email
:
…………………………………………………………………………………………