UNIVERSITAS MUHAMMADIYAH SURAKARTAFAKULTAS EKONOMI PENGARUH ORIENTASI PASAR TERHADAP EFISIENSI BIAYA PENJUALAN PADA DEALER SEPEDA MOTOR DI SURAKARTA.

UNIVERSITAS MUHAMMADIYAH SURAKARTA

FAKULTAS EKONOMI
Jl. A. Yani Pabelan Kartasura Tromol Pos 1 Telp. (0271) 717417 Fax.718448 Surakarta - 57102

Hal : Permohonan Pengisian Kuesioner
Lamp : 1. 1 (satu) bendel kuesioner
2. Surat Ijin Penelitian
Kepada Yth.
Bapak/Ibu Pimpinan
Dealer Sepeda Motor
di Surakarta
Dengan hormat,
Yang bertanda tangan di bawah ini:
Nama
: Roni Safria
Alamat
: Jatimalang, RT 04 RW II, Joho, Mojolaban, Sukoharjo
Pekerjaan
: Mahasiswa
Dengan segala kerendahan hati, perkenankan kami mengganggu sebentar

waktu Bapak/Ibu untuk mengisi kuesioner ini, guna penulisan skripsi yang
berjudul:
“PENGARUH ORIENTANSI PASAR TERHADAP EFISIENSI BIAYA
PENJUALAN PADA DEALER SEPEDA MOTOR DI SURAKARTA”

Setiap jawaban atas pernyataan kuesioner tersebut sangat diperlukan bagi
penelitian kami. Identitas dan data yang diperoleh berdasarkan jawaban itu
sepenuhnya hanya dipergunakan untuk keperluan penelitian dan tidak
disebarluaskan untuk umum.
Atas segala bantuan dan kesediaan Bapak/Ibu memperoleh pahala dari
Tuhan Yang Maha Esa.
Mengetahui
Dosen Pembimbing

Surakarta, Desember 2006
Hormat kami,

Soepatini, SE, M.Si

Roni Safria


Lampiran 1.
DAFTAR KUESIONER

DATA MANAJER
1. Nama

: …………………………. (Boleh tidak diisi)

2. Jenis Kelamin

: Pria / Wanita

3. Pendidikan Terakhir : S-1 / S-2 / S-3
4. Instansi

: ..........................................................................................

5. Alamat


: ..........................................................................................
..........................................................................................

PETUNJUK PENGISIAN
Mohon kesediaan Bapak/Ibu untuk mengisi jawaban dengan cara memberikan
check list (√) pada tempat yang telah disediakan. Untuk pernyataan pilihan dalam
kolom berilah tanda pada jawaban yang Bapak/Ibu anggap paling benar.
Keterangan:
SS
S
R
TS
STS

=5
=4
=3
=2
=1


Sangat Setuju
Setuju
Ragu-ragu
Tidak Setuju
Sangat Tidak Setuju

DAFTAR PERNYATAAN
Pernyataan
Orientasi Konsumen
SS
1. Konsumen adalah prioritas utama perusahaan.
5
2. Kami berusaha menciptakan pelayanan yang bernilai 5
bagi konsumen
3. Kami berusaha memahami kebutuhan dan keinginan 5
konsumen
4. Semua tindakan perusahaan dimaksudkan untuk 5
membuat konsumen puas.
5. Kami secara teratur mengukur kepuasan konsumen.
5

6. Perusahaan memberikan pelayanan purna jual bagi 5
konsumen.

SKALA
S R TS STS
4
3
2
1
4
3
2
1
4

3

2

1


4

3

2

1

4
4

3
3

2
2

1
1


Orientasi Pesaing
1. Tenaga penjualan memberikan informasi tentang

SS

S

R

TS STS

5

4

3

2


1

5

4

3

2

1

5

4

3

2


1

5

4

3

2

1

SS

S

R

5


4

3

2

1

5

4

3

2

1

5


4

3

2

1

5

4

3

2

1

5

4

3

2

1

SS

S

R

5

4

3

2

1

5

4

3

2

1

pesaing.
2. Perusahaan menanggapi dengan cepat setiap tindakan
pesaing
3. Para manager puncak mendistribusikan strategi yang
dilakukan pesaing.
4. Para manager puncak mendiskusikan strategi yang
dilakukan pesaing
Koordinasi Antar Fungsional
1. Pengaduan pelanggan ditangani secara bersama oleh

TS STS

semua departemen/fungsi di dalam perusahaan
2. Informasi tentang pelanggan dan pesaing dibagikan
ke seluruh departemen/fungsi di dalam perusahaan
3. Strategi yang diambil perusahaan merupakan hasil
integrasi

seluruh

departemen/fungsi

di

dalam

perusahaan
4. Semua departemen/fungsi di dalam perusahaan
memberi

kontribusi

dalam

menciptakan

nilai

pelanggan
5. Antar unit bisnis saling berbagi sumber daya.
Efisiensi Biaya Penjualan
1. Penjualan sepeda motor yang dihasilkan oleh setiap
salesman

perusahaan

kami

per

bulan

TS STS

selalu

meningkat
2. Dari modal yang ada, kami bisa menekan pengeluaran
untuk biaya penjualan

Diisi oleh peneliti berdasarkan data sekunder hasil penjualan sepeda motor per bulan
3. Berapa rata-rata penjualan sepeda motor setiap bulan
………… unit.
a. STS

= 5 – 7 unit

b. TS

= 8 – 10 unit

c. R

= 11 – 13 unit

d. S

= 14 – 16 unit

e. SS

= 17 – 19 unit

5

4

3

2

1

Correlations
Correlations
butir1
butir1

Pearson Correlation

butir2

Sig. (2-tailed)
N
Pearson Correlation

butir3

Sig. (2-tailed)
N
Pearson Correlation

butir4

Sig. (2-tailed)
N
Pearson Correlation

butir5

Sig. (2-tailed)
N
Pearson Correlation

butir6

Sig. (2-tailed)
N
Pearson Correlation

total

Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N

1
.

butir2
.009
.962

30
.009
.962

30
1
.

30
-.048
.803

30
.378*
.039

30
.247
.188

butir4
.247
.188

butir5
.335
.070

30
.378*
.039

30
.082
.667

30
.099
.602

30
.193
.307

30
.481**
.007

30
1
.

30
.144
.447

30
-.075
.694

30
.255
.173

30
.445*
.014

30
.082
.667

30
.144
.447

30
1
.

30
.238
.205

30
.229
.223

30
.541**
.002

30
.335
.070

30
.099
.602

30
-.075
.694

30
.238
.205

30
1
.

30
.179
.345

30
.548**
.002

30
.381*
.038

30
.193
.307

30
.255
.173

30
.229
.223

30
.179
.345

30
1
.

30
.745**
.000

30
.574**
.001

30
.481**
.007

30
.445*
.014

30
.541**
.002

30
.548**
.002

30
.745**
.000

30
1
.

30

30

30

30

30

30

30

*. Correlation is significant at the 0.05 level (2-tailed).
**. Correlation is significant at the 0.01 level (2-tailed).

butir3
-.048
.803

butir6
.381*
.038

total
.574**
.001

Correlations

Correlations
butir1
butir1

butir2

butir3

butir4

total

Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation

1
.
30
.107

butir2
.107
.574
30
1

butir3
.098
.606
30
.055

butir4
.141
.456
30
.306

total
.430*
.018
30
.481**

Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)

.574
30
.098
.606

.
30
.055
.775

.775
30
1
.

.100
30
.301
.106

.007
30
.749**
.000

N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation

30
.141
.456
30
.430*

30
.306
.100
30
.481**

30
.301
.106
30
.749**

30
1
.
30
.724**

30
.724**
.000
30
1

Sig. (2-tailed)
N

.018
30

.007
30

.000
30

.000
30

*. Correlation is significant at the 0.05 level (2-tailed).
**. Correlation is significant at the 0.01 level (2-tailed).

.
30

Correlations

Correlations
butir1

butir2
1
.393*
.
.032
30
30
butir2
.393*
1
.032
.
30
30
butir3
.265
.165
.157
.384
30
30
butir4
.269
-.055
.150
.775
30
30
butir5
.144
.142
.449
.454
30
30
total
.704**
.514**
.000
.004
30
30
*. Correlation is significant at the 0.05 level (2-tailed).
butir1

Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N

**. Correlation is significant at the 0.01 level (2-tailed).

butir3
.265
.157
30
.165
.384
30
1
.
30
-.009
.962
30
.035
.854
30
.425*
.019
30

butir4
.269
.150
30
-.055
.775
30
-.009
.962
30
1
.
30
.279
.135
30
.496**
.005
30

butir5
.144
.449
30
.142
.454
30
.035
.854
30
.279
.135
30
1
.
30
.686**
.000
30

total
.704**
.000
30
.514**
.004
30
.425*
.019
30
.496**
.005
30
.686**
.000
30
1
.
30

Correlations

Correlations
butir1
butir1

butir2

butir3

total

Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N

1
.
30
.163
.390

butir2
.163
.390
30
1
.

butir3
.514**
.004
30
.100
.600

total
.830**
.000
30
.446*
.013

30
.514**
.004
30

30
.100
.600
30

30
1
.
30

30
.827**
.000
30

.830**
.000
30

.446*
.013
30

.827**
.000
30

1
.
30

**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).

Reliability

Warnings
The covariance matrix is calculated and used in the analysis.

Case Processing Summary
N
Cases

Valid
Excludeda
Total

%
100.0
.0
100.0

30
0
30

a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics

Cronbach's
Alpha
.563

Cronbach's
Alpha Based
on
Standardized
Items
.563

N of Items
6

Item Statistics

butir1
butir2
butir3

Mean
4.43
4.53
4.33

Std. Deviation
.504
.507
.479

butir4
butir5
butir6

4.40
4.07
4.10

.498
.640
.845

N
30
30
30
30
30
30

Inter-Item Covariance Matrix

butir1
butir2
butir3
butir4

butir1
.254
.002
-.011
.062

butir2
.002
.257
.092
.021

butir3
-.011
.092
.230
.034

butir4
.062
.021
.034
.248

butir5
.108
.032
-.023
.076

butir6
.162
.083
.103
.097

butir5
butir6

.108
.162

.032
.083

-.023
.103

.076
.097

.409
.097

.097
.714

The covariance matrix is calculated and used in the analysis.
Summary Item Statistics

Inter-Item Covariances

Mean
.062

Minimum
-.023

Maximum
.162

The covariance matrix is calculated and used in the analysis.

Range
.185

Maximum /
Minimum
-7.050

Variance
.003

N of Items

Reliability

Warnings
The covariance matrix is calculated and used in the analysis.

Case Processing Summary
N
Cases

Valid
Excludeda
Total

%
100.0
.0
100.0

30
0
30

a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics

Cronbach's
Alpha
.543

Cronbach's
Alpha Based
on
Standardized
Items
.512

N of Items
3

Item Statistics

butir1
butir2
butir3

Mean
1.83
4.37
1.80

Std. Deviation
.791
.490
.847

N
30
30
30

Inter-Item Covariance Matrix

butir1
butir2
butir3

butir1
.626
.063
.345

butir2
.063
.240
.041

butir3
.345
.041
.717

The covariance matrix is calculated and used in the analysis.
Summary Item Statistics

Inter-Item Covariances

Mean
.150

Minimum
.041

Maximum
.345

The covariance matrix is calculated and used in the analysis.

Range
.303

Maximum /
Minimum
8.333

Variance
.023

N of Items

Reliability

Warnings
The covariance matrix is calculated and used in the analysis.

Case Processing Summary
N
Cases

Valid
Excludeda
Total

%
100.0
.0
100.0

30
0
30

a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics

Cronbach's
Alpha
.431

Cronbach's
Alpha Based
on
Standardized
Items
.447

N of Items
4

Item Statistics

butir1
butir2
butir3
butir4

Mean
4.63
4.43
3.40
4.13

Std. Deviation
.490
.504
1.003
.730

N
30
30
30
30

Inter-Item Covariance Matrix
butir1
butir2
butir3
butir4
.240
.026
.048
.051
.026
.254
.028
.113
.048
.028
1.007
.221
.051
.113
.221
.533
The covariance matrix is calculated and used in the analysis.
butir1
butir2
butir3
butir4

Summary Item Statistics

Inter-Item Covariances

Mean
.081

Minimum
.026

Maximum
.221

The covariance matrix is calculated and used in the analysis.

Range
.194

Maximum /
Minimum
8.348

Variance
.005

N of Items

Reliability

Warnings
The covariance matrix is calculated and used in the analysis.

Case Processing Summary
N
Cases

Valid
Excludeda
Total

%
100.0
.0
100.0

30
0
30

a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics

Cronbach's
Alpha
.543

Cronbach's
Alpha Based
on
Standardized
Items
.512

N of Items
3

Item Statistics

butir1
butir2
butir3

Mean
1.83
4.37
1.80

Std. Deviation
.791
.490
.847

N
30
30
30

Inter-Item Covariance Matrix

butir1
butir2
butir3

butir1
.626
.063
.345

butir2
.063
.240
.041

butir3
.345
.041
.717

The covariance matrix is calculated and used in the analysis.
Summary Item Statistics

Inter-Item Covariances

Mean
.150

Minimum
.041

Maximum
.345

The covariance matrix is calculated and used in the analysis.

Range
.303

Maximum /
Minimum
8.333

Variance
.023

N of Items

Regression

Variables Entered/Removedb

Model
1

Variables Entered
Koordinasi Antar
Fungsional, Orientasi
Pesaing, Orientasi
a
Konsumen

Variables
Removed

Method
.

Enter

a. All requested variables entered.
b. Dependent Variable: Efesiensi Biaya Penjualan

Model Summaryb
Model
1

R
R Square
.443a
.197

Adjusted
R Square
.104

Std. Error of
the Estimate
2.297

DurbinWatson
1.523

a. Predictors: (Constant), Koordinasi Antar Fungsional, Orientasi Pesaing,
Orientasi Konsumen
b. Dependent Variable: Efesiensi Biaya Penjualan
ANOVAb

Model
1

Regression
Residual
Total

Sum of
Squares
33.544
137.156

df
3
26

170.700

Mean Square
11.181
5.275

F
2.120

Sig.
.122a

29

a. Predictors: (Constant), Koordinasi Antar Fungsional, Orientasi Pesaing, Orientasi
Konsumen
b. Dependent Variable: Efesiensi Biaya Penjualan
Coefficientsa

Model
1

(Constant)
Orientasi Konsumen
Orientasi Pesaing
Koordinasi Antar
Fungsional

Unstandardized
Coefficients
B
Std. Error
-1.028
11.464
-.090
.244

Standardized
Coefficients
Beta
-.074

t
-.090
-.369

Sig.
.929
.715

.035

.274

.025

.128

.899

.482

.253

.414

1.902

.068

a. Dependent Variable: Efesiensi Biaya Penjualan

Residuals Statisticsa

Predicted Value
Residual
Std. Predicted Value
Std. Residual

Minimum
5.21
-4.155
-1.572
-1.809

Maximum
9.02
3.862
1.967
1.681

Mean
6.90
.000
.000
.000

a. Dependent Variable: Efesiensi Biaya Penjualan

Std. Deviation
1.075
2.175
1.000
.947

N
30
30
30
30

Regression

Variables Entered/Removedb

Model
1

Variables Entered
Koordinasi Antar
Fungsional, Orientasi
Pesaing, Orientasi
a
Konsumen

Variables
Removed

Method
.

Enter

a. All requested variables entered.
b. Dependent Variable: Efesiensi Biaya Penjualan
Model Summary

Model
1

R
.443a

R Square
.197

Adjusted
R Square
.104

Std. Error of
the Estimate
2.297

a. Predictors: (Constant), Koordinasi Antar Fungsional,
Orientasi Pesaing, Orientasi Konsumen
ANOVAb
Model
1

Regression
Residual
Total

Sum of
Squares
33.544
137.156

df
3
26

170.700

Mean Square
11.181
5.275

F
2.120

Sig.
.122a

29

a. Predictors: (Constant), Koordinasi Antar Fungsional, Orientasi Pesaing, Orientasi
Konsumen
b. Dependent Variable: Efesiensi Biaya Penjualan
Coefficientsa

Model
1

(Constant)
Orientasi Konsumen
Orientasi Pesaing
Koordinasi Antar
Fungsional

Unstandardized
Coefficients
B
Std. Error
-1.028
11.464
-.090
.244

Standardized
Coefficients
Beta
-.074

t
-.090
-.369

Sig.
.929
.715

.035

.274

.025

.128

.899

.482

.253

.414

1.902

.068

a. Dependent Variable: Efesiensi Biaya Penjualan

Regression

Variables Entered/Removedb

Model
1

Variables
Entered
Koordinasi
Antar
Fungsiona
l, Orientasi
Pesaing,
Orientasi a
Konsumen

Variables
Removed

Method

.

Enter

a. All requested variables entered.
b. Dependent Variable: Efesiensi Biaya Penjualan

Model Summary
Change Statistics
Adjusted Std. Error ofR Square
R
R Square R Squarethe Estimate Change F Change df1
df2 Sig. F Change
.443 a
.197
.104
2.297
.197
2.120
3
26
.122
a.Predictors: (Constant), Koordinasi Antar Fungsional, Orientasi Pesaing, Orientasi Konsumen

Model
1

ANOVAb
Model
1

Regression
Residual
Total

Sum of
Squares
33.544
137.156
170.700

df
3
26

Mean Square
11.181
5.275

F
2.120

Sig.
.122a

29

a. Predictors: (Constant), Koordinasi Antar Fungsional, Orientasi Pesaing, Orientasi
Konsumen
b. Dependent Variable: Efesiensi Biaya Penjualan
a
Coefficients

Unstandardized Standardized
Coefficients
Coefficients
Model
B
Std. Error
Beta
1
(Constant)
-1.028 11.464
Orientasi Konsumen -.090
.244
-.074
Orientasi Pesaing
.035
.274
.025
Koordinasi Antar
.482
.253
.414
Fungsional
a. Dependent Variable: Efesiensi Biaya Penjualan

t
-.090
-.369

Sig.
.929
.715

.128
1.902

Collinearity Statistics
Tolerance
VIF
.770

1.298

.899

.805

1.242

.068

.653

1.531

Coefficient Correlations a

Model
1

Koordinasi
Antar
Fungsional
Correlations

Covariances

Koordinasi Antar
Fungsional
Orientasi Pesaing
Orientasi Konsumen
Koordinasi Antar
Fungsional
Orientasi Pesaing
Orientasi Konsumen

Orientasi
Pesaing

Orientasi
Konsumen

1.000

.390

.435

.390
.435

1.000
-.015

-.015
1.000

.064

.027

.027

.027
.027

.075
-.001

-.001
.059

a. Dependent Variable: Efesiensi Biaya Penjualan
a
Collinearity Diagnostics

Variance Proportions

Model
1

Dimension Eigenvalue
1
3.977
2
.016
3
.006
4
.001

Condition
Index
1.000
15.729
25.612
63.511

(Constant)
.00
.00

Orientasi
Konsumen
.00
.02

Orientasi
Pesaing
.00
.16

Koordinasi
Antar
Fungsional
.00
.26

.00
1.00

.39
.59

.57
.27

.04
.70

a. Dependent Variable: Efesiensi Biaya Penjualan

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ANALISIS PENGARUH BIAYA PROMOSI TERHADAP VOLUME PENJUALAN MOTOR SUZUKI ANALISIS PENGARUH BIAYA PROMOSI TERHADAP VOLUME PENJUALAN MOTOR SUZUKI (Studi Kasus Pada Motor SUZUKI Dealer Adi Putra Motor di Sragen).

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PENDAHULUAN ANALISIS PENGARUH BIAYA PROMOSI TERHADAP VOLUME PENJUALAN MOTOR SUZUKI (Studi Kasus Pada Motor SUZUKI Dealer Adi Putra Motor di Sragen).

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PENDAHULUAN PENGARUH ORIENTASI PASAR TERHADAP EFISIENSI BIAYA PENJUALAN PADA DEALER SEPEDA MOTOR DI SURAKARTA.

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PENGARUH ORIENTANSI PASAR TERHADAP EFISIENSI BIAYA PENJUALAN PADA DEALER SEPEDA MOTOR PENGARUH ORIENTASI PASAR TERHADAP EFISIENSI BIAYA PENJUALAN PADA DEALER SEPEDA MOTOR DI SURAKARTA.

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PENGARUH KEGIATAN PROMOSI TERHADAP PENINGKATAN VOLUME PENJUALAN PADA DEALER HARRY MOTOR Pengaruh Kegiatan Promosi Terhadap Peningkatan Volume Penjualan Pada Dealer Harry Motor Di Brebes.

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