Designing the syllabus of english for tourism 1 subject - Widya Mandala Catholic University Surabaya Repository

DESIGNING ENGLISH FOR TOURISM

  

Appendix 1

QUESTIONNAIRE FOR ALUMNI OF DIPLOMA III IN

TOURISM

  

The questionnaire is designed to find out information about the

significance of English teaching materials that have been used

at Tourism Department at Airlangga University. The aim of the

reserach is to suggest the improvement on the materials so that

the materials will be able to prepare the students for theit future

career. The questionaire is anonymous and the data collected

will be kept strictly confidential. You are kindly asked to

respond to the following questions either using English or

using Bahasa Indonesia.

Pertanyaan ini dibuat untuk menemukan informasi tentang

pentingnya materi pengajaran Bahasa Inggris yang telah

digunakan di Program Studi Pariwisata, Universitas Airlangga.

Tujuan dari penelitian ini adalah untuk memberikan saran

untuk memperbaiki materi-materi tersebut sehingga

materi-materi tersebut bisa dipakai untuk mempersiapkan para

DESIGNING ENGLISH FOR TOURISM 104

  

siswa untuk pekerjaan mereka nanti. Nama anda akan

dirahasiakan dan data yang diperoleh akan disimpan secara

rahasia. Anda diminta untuk menjawab pertanyaan-pertanyaan

di bawah ini bisa dengan Bahasa Inggris atau Bahasa

Indonesia.

  Name :

  1. What is your job? (Apa pekerjaan anda?) ........................................................................................

  2. What are your roles and responsibilities? (Apa tugas dan tanggung jawab anda) ........................................................................................

  3. How often does your job require you to use English?

(Seberapa sering pekerjaan anda menuntut anda untuk

menggunakan Bahasa Inggris?) ........................................................................................

DESIGNING ENGLISH FOR TOURISM 105

  

4. In what situations/In what tasks do you use English in your

working place? (Dalam situasi/tugas seperti apa anda menggunakan Bahasa Inggris di tempat kerja anda?) ........................................................................................

  

5. What skills (speaking, listening, reading or writing) do you

need the most in your job? (Skill-skill apa yang anda paling butuhkan dalam pekerjaan anda?) ........................................................................................

  

6. Which topics of materials you have learnt are relevant and

not relevant to your jobs at your working place? (Topik-topik materi apakah yang anda pernah pelajari yang

sesuai dan tidak sesuai dengan pekerjaan anda sekarang?)

  Give tick ( ) if the topics are relevant and give cross ( ) if the topics are not relevant. Beri tanda contreng jika topik-topiknya sesuai dan beri

tanda silang jika topik-topiknya tidak sesuai.

DESIGNING ENGLISH FOR TOURISM 106

  No Topics Relevant/Not relevant

  1 Taking phone calls

  2 Giving hotel information

  3 Handling room reservations

  4 Handling restaurant reservations

  5 Recommending places of interests

  6 Escorting guests

  7 Serving in the bar

  8 Giving instruction

  9 Taking food order

  10 Describing dishes

  11 Dealing with requests

  12 Dealing with complaints

  13 Giving directions

  14 Dealing with ticket reservation

DESIGNING ENGLISH FOR TOURISM 107

  No Topics Relevant/Not relevant Making and describing 15 itinerary

  Telling prices and dealing

  16 with bills and payment

  17 Describing touris attractions Writing an application letter 18 and CV

  19 Dealing with job interview

  20 Dealing with car hire

  21 Describing festivals

  22 Describing traditional gifts

  23 Announcements

  24 Giving a guided-tour

  25 Explaining rules and safety

DESIGNING ENGLISH FOR TOURISM 108

  

7. What topics of materials you did not get when you were at

university but you need at your working place now?

(Topik-topik materi apa yang anda tidak dapat pada waktu

kuliah tapi anda butuhkan dalam pekerjaan anda?)

  ........................................................................................

DESIGNING ENGLISH FOR TOURISM

  

Appendix 2

QUESTIONNAIRE FOR THIRD SEMESTER STUDENTS

OF DIPLOMA III TOURISM

  1. Please give information about your: Name : Age : Sex : Native Language :

  

2. What kind of job do you wish to have for you future

career?

  3. Are you interested in taking the subject “English for Tourism 1”?

__Yes, very much __Yes __Not much

__Not interested at all

  

4. Do you think that English is useful for your future

career? __Yes, very useful __Yes __Not so useful __Not useful at all

DESIGNING ENGLISH FOR TOURISM 110

  5. What skill(s) do you want to develop the most? __Speaking __Reading __Listening __Writing

  6. What kind of learning activities do you prefer?

__doing individual work __doing

role-plays

__doing pair work __doing

out-of-class projects __doing group work __watching related videos

__doing whole class work __doing

spoken practice __others

  1

  F igur e A

  2

  3

  8 Chef Course… Ticketing Staff

  6

  4

  2

  4

  5

  DES

  6

  F igur e A

  R aw D ata

  7

  8

9 Chef

  Course Consultant Ticketing Staff Tour Planner Human Resource…

  ING ENG LI S H F OR T OU R

  IG N

• 1 The R el ev ance of T opi c “ D eal ing w ith Pho ne C
• 2 The R el ev ance of T opi c “ G iving H ot el Inf or m at ion” t o

  Administrati… Bartender Concierge Room Maid

  IS M

  G iv in g h ot el in for m at io n G iv in g h o te l i n fo rm at io n

  Catering Owner Travel Consultant Tourist…

  Administrative Staff Bartender Concierge Room Maid

  Cook Helper Purchasing… Teller Receptionist

  Customer Service Tour Guide Front Office… Marketing Executive

  Travel Agent Staff Front Office Staff Guest Relation… Cashier

  Shift Leader Banquet Staff Tour Leader Restaurant Server

  111

  Catering… Travel… Tourist…

  App en d ix 3

  al ls” to

  G raduat es ’ Jobs

  G raduat es ’ Jobs

  Tour Planner Human… Shift Leader Banquet Staff Tour Leader Restaurant…

  Travel… Front Office… Guest… Cashier

  Customer… Tour Guide Front Office… Marketing…

  Dealing w ith phone calls De ali n g with p h o n e c all s

  Cook Helper Purchasing… Teller Receptionist

  1

  F igur e A

  2

  3

  4

  Ticketing Staff Tour Planner Human… Shift Leader

  0 1 2 3 4 5 6 7 8 9 Chef Course…

  5

  6

  7

  8

  Course Consultant Ticketing Staff Tour Planner Human Resource…

• 4 The R el ev ance of T opi c “ H andl ing R es taur ant R

  ING ENG LI S H F OR T OU R

  IG N

  DES

9 Chef

• 3 The R el ev ance of T opi c “ H andl ing R oom R

  Travel… Tourist… H an d li n g room r ese rv at io n s

  Shift Leader Banquet Staff Tour Leader Restaurant Server

  H a n d li n g re sta u ra nt re se rva tio ns

  H a n dl ing re st a ur a nt re ser va ti ons

  Catering Owner Travel Consultant Tourist…

  Administrative Staff Bartender Concierge Room Maid

  Cook Helper Purchasing… Teller Receptionist

  Customer Service Tour Guide Front Office… Marketing Executive

  Travel Agent Staff Front Office Staff Guest Relation… Cashier

  IS M

  Bartender Concierge Room Maid Catering Owner

  112 F igur e A

  es er vat ions” to

  G raduat es ’ Jobs

  es er vat ions” to G radu at es ’ Jobs

  Banquet Staff Tour Leader Restaurant… Travel Agent…

  Front Office… Guest Relation… Cashier Customer…

  Tour Guide Front Office… Marketing… Cook Helper

  Purchasing… Teller Receptionist Administrative…

  H an d lin g ro o m re serv at io n s

  DES

12 Chef

  IG N

  ING ENG LI S H F OR T OU R

  Course Consultant Ticketing Staff Tour Planner Human Resource…

  10

  8

  6

  4

  2

  4

  6

  8

  10

  12 Chef Course Consultant Ticketing Staff

  2

• 6 The R el evance of T opi c “ Taki ng F ood O rder ” to G radu at es ’
• 5 The R el ev ance of T opi c “ Escor ting G ues t” t o G

  Customer Service Tour Guide Front Office… Marketing Executive

  IS M

  T a k in g food ord er

  T a k ing fo od o rd er

  Catering Owner Travel Consultant Tourist…

  Administrative… Bartender Concierge Room Maid

  Cook Helper Purchasing… Teller Receptionist

  Customer Service Tour Guide Front Office… Marketing…

  Travel Agent Staff Front Office Staff Guest Relation… Cashier

  Shift Leader Banquet Staff Tour Leader Restaurant Server

  113 F igur e A

  Cook Helper Purchasing… Teller Receptionist

  raduat es ’

  Jobs F igur e A

  Jobs

  Tour Planner Human Resource… Shift Leader Banquet Staff Tour Leader Restaurant Server

  Es cor tin g g u est

  E sc ort ing g u es t

  Catering Owner Travel Consultant Tourist Information…

  Travel Agent Staff Front Office Staff Guest Relation Officer Cashier

  Administrative Staff Bartender Concierge Room Maid

  DES

  F

  10

  12

  10

  12

  2

  4

  6

  8

  2

  4

  6

  8

  igur F

  IG

  Chef Chef

  e igur

  A

  N Course Consultant Course Consultant

  e

• 7

  ING

  A Ticketing Staff

  Ticketing Staff

  The R

  Tour Planner

• 8

  Tour Planner ENG

  The R Human Resource…

  Human Resource… Shift Leader Shift Leader

  el

  Banquet Staff ev Banquet Staff LI

  el

  Tour Leader ance of Tour Leader

  ev

  S Restaurant Server Restaurant Server

  D H

  ance of

  Travel Agent Staff Travel Agent Staff D

  G

  ea F

  Front Office Staff Front Office Staff lin es OR

  T raduat

  g Guest Relation… opi Guest Relation… cribing w

  T Cashier

  Cashier

  Jobs

  T

  c “ opi it es Customer Service h Customer Service

  OU

  D

  d

  c “ Tour Guide

  Tour Guide re

  es

  is q

  ’ Jobs

  R h

  Front Office… Front Office… ues

  D cr

  es Marketing Executive

  eal Marketing…

  IS

  ibi

  ts M

  Cook Helper Cook Helper

  ng ing w

  Purchasing… Purchasing…

  D

  Teller Teller De ishe

  Receptionist Receptionist

  ith R

  a Administrative Staff Administrative Staff

  De

  s”

  lin Bartender Bartender g sc

  eques

  w

  to G

  Concierge Concierge ri b it h

  Room Maid Room Maid in req g

  ts” rad

  Catering Owner Catering Owner d u

  uat ish

  Travel Consultant Travel Consultant

  to

  est es s Tourist…

  Tourist…

  es 114

  ’

9 Chef

  6

  2

  3

  4

  5

  12 Chef Course… Ticketing Staff

  10

  8

  4

  DES

  2

  6

  F igur e A

  7

  8

  Course Consultant Ticketing Staff Tour Planner Human Resource…

  ING ENG LI S H F OR T OU R

  IG N

  1

• 10 The R el ev ance of T opi c “ G iving D irect ions” to G radu at es ’
• 9 The R el ev ance of T opi c “ D eal ing w ith C om pl ai nt s” to

  D ea lin g w it h c om pl ain ts

  Shift Leader Banquet Staff Tour Leader Restaurant Server

  Gi vin g d ire ct io ns

  G iv ing d ir ec ti ons

  Catering Owner Travel Consultant Tourist…

  Administrative Staff Bartender Concierge Room Maid

  Cook Helper Purchasing… Teller Receptionist

  Customer Service Tour Guide Front Office… Marketing Executive

  Travel Agent Staff Front Office Staff Guest Relation… Cashier

  IS M

  De a lin g w it h com p la in ts

  115 F igur e A

  G raduat es ’ Jobs

  Jobs

  Tour Planner Human… Shift Leader Banquet Staff Tour Leader Restaurant…

  Travel Agent… Front Office… Guest Relation… Cashier

  Customer… Tour Guide Front Office… Marketing…

  Cook Helper Purchasing… Teller Receptionist

  Administrative… Bartender Concierge Room Maid

  Catering Owner Travel… Tourist…

• 11 The R el ev ance of T opi c “ D eal ing w ith Ticke t R es er vat ion” to G radu at es ’ Jobs
• 12 The R el ev ance of T opi c “ G iving a G ui ded
• T ou r” t o

  Purchasing… Teller Receptionist Administrative…

  G iv ing a g u ided

  Room Maid Catering Owner Travel Consultant Tourist…

  Receptionist Administrative… Bartender Concierge

  Marketing… Cook Helper Purchasing… Teller

  Cashier Customer Service Tour Guide Front Office…

  Restaurant… Travel Agent… Front Office Staff Guest Relation…

  Human… Shift Leader Banquet Staff Tour Leader

  Chef Course… Ticketing Staff Tour Planner

  De a li ng wi th tick et re se rva tio n 0 1 2 3 4 5 6 7 8 9

  Travel Consultant Tourist… D ea ling w it h ti ck et re ser va ti on

  Bartender Concierge Room Maid Catering Owner

  Tour Guide Front Office… Marketing… Cook Helper

  Front Office Staff Guest Relation… Cashier Customer Service

  Banquet Staff Tour Leader Restaurant Server Travel Agent Staff

  Ticketing Staff Tour Planner Human Resource… Shift Leader

  0 1 2 3 4 5 6 7 8 9 Chef Course Consultant

  G raduat es ’ Jobs

  F igur e A

• t our

  116 F igur e A

  IS M

  ING ENG LI S H F OR T OU R

  IG N

  DES

  Gi vin g a guid ed

• to ur

  1

  3

  2

  3

  4

  9 Chef Course Consultant Ticketing Staff

  8

  7

  6

  5

  4

  2

  DES

  1

  5

  6

  F igur e A

  7

  8

9 Chef

  Course Consultant Ticketing Staff Tour Planner Human Resource…

  ING ENG LI S H F OR T OU R

  IG N

• 14 The R el ev ance of T opi c “ D es cr ibi ng Tour ist A
• 13 The R el ev ance of T opi c “ R ecom m endi ng P laces of

  Catering Owner Travel Consultant Tourist…

  Shift Leader Banquet Staff Tour Leader Restaurant Server

  At tr a ct ion s

  De sc ri b in g T ou ri st

  D es cri bing T ou ri st A tt rac tio ns

  Catering Owner Travel Consultant Tourist…

  Administrative Staff Bartender Concierge Room Maid

  Cook Helper Purchasing… Teller Receptionist

  Customer Service Tour Guide Front Office… Marketing…

  Travel Agent Staff Front Office Staff Guest Relation… Cashier

  IS M

  R ec om m en di n g p la ces o f I n teres Rec ts om m en d in g p la ces of

  117 F igur e A

  Int er es ts” to G raduat es ’ Jobs

  ttract ions” to

  G raduat es ’ Jobs

  Tour Planner Human Resource… Shift Leader Banquet Staff Tour Leader Restaurant Server

  Travel Agent Staff Front Office Staff Guest Relation… Cashier

  Customer Service Tour Guide Front Office… Marketing Executive

  Cook Helper Purchasing… Teller Receptionist M a k in g a n d d esc rib ing iti ne ra ry

  In ter est s

  Administrative Staff Bartender Concierge Room Maid

  Travel… Tourist… M a k ing a n d d esc rib ing it in er a ry

  Tour Planner Human Resource… Shift Leader Banquet Staff Tour Leader Restaurant Server

  Bartender Concierge Room Maid Catering Owner

  Purchasing… Teller Receptionist Administrativ…

  Tour Guide Front Office… Marketing… Cook Helper

  Front Office… Guest Relation… Cashier Customer…

  Banquet Staff Tour Leader Restaurant… Travel Agent…

  Ticketing Staff Tour Planner Human… Shift Leader

  0 1 2 3 4 5 6 7 8 9 Chef Course…

  T el lin g p ri ces a n d d ea lin g wi th p a y m en t

  T el ling p ri ces a n d d ea ling w it h p a y m en t

  Catering Owner Travel Consultant Tourist…

  Administrative Staff Bartender Concierge Room Maid

  Cook Helper Purchasing… Teller Receptionist

  Customer Service Tour Guide Front Office… Marketing…

  Travel Agent Staff Front Office Staff Guest Relation… Cashier

  9 Chef Course Consultant Ticketing Staff

  DES

  F igur e A

  IG N

  ING ENG LI S H F OR T OU R

  IS M

  118 F igur e A

  eal ing w ith

  Pay m ent ” t o G raduat es ’ Jobs

  1

  8

  2

  3

  4

  5

  6

  7

• 16 The R el ev ance of T opi c “M aki ng an d D es cr ibi ng I tiner ar y” to G radu at es ’ Jobs
• 15 The R el ev ance of T opi c “ Tel ling Pri ces an d D

9 Chef

  6

  2

  3

  4

  5

  12 Chef Course Consultant Ticketing Staff

  10

  8

  4

  DES

  2

  6

  7

  8

  Course Consultant Ticketing Staff Tour Planner Human Resource…

  ING ENG LI S H F OR T OU R

  IG N

  1

• 18 The R el ev ance of T opi c “ G iving I nst ruct ion s” to G rad uat es ’
• 17 The R el ev ance of T opi c “S er ving i n t he Bar ” t o G rad uat es ’

  Catering Owner Travel Consultant Tourist…

  Shift Leader Banquet Staff Tour Leader Restaurant Server

  Gi vi n g in st ru ct ion s

  G iv ing in st ructi on s

  Catering Owner Travel Consultant Tourist Information…

  Administrative Staff Bartender Concierge Room Maid

  Cook Helper Purchasing… Teller Receptionist

  Customer Service Tour Guide Front Office… Marketing Executive

  Travel Agent Staff Front Office Staff Guest Relation… Cashier

  IS M

  S er vi n g in t h e b a r

  119 F igur e A

  Jobs F igur e A

  Jobs

  Tour Planner Human Resource… Shift Leader Banquet Staff Tour Leader Restaurant Server

  Travel Agent Staff Front Office Staff Guest Relation… Cashier

  Customer Service Tour Guide Front Office… Marketing…

  Cook Helper Purchasing… Teller Receptionist

  Administrative… Bartender Concierge Room Maid

  S er v ing in th e b a r

12 Chef

  4

  12 Chef Course Consultant Ticketing Staff

  10

  8

  6

  4

  2

  F igur e A

  DES

  6

  8

  10

  Course Consultant Ticketing Staff Tour Planner Human…

  ING ENG LI S H F OR T OU R

  IG N

  2

• 20 The R el ev ance of T opi c “ D eal ing w ith Job I nt er view ” t
• 19 The R el ev ance of T opi c “W riti ng A ppl icat ion L et ter and

  Customer Service Tour Guide Front Office… Marketing…

  IS M

  De a li ng wi th jo b inte rv ie w

  D ea ling w it h jo b in ter view

  Catering Owner Travel Consultant Tourist…

  Administrative… Bartender Concierge Room Maid

  Cook Helper Purchasing… Teller Receptionist

  Customer Service Tour Guide Front Office… Marketing…

  Travel Agent Staff Front Office Staff Guest Relation… Cashier

  Shift Leader Banquet Staff Tour Leader Restaurant Server

  120 F igur e A

  Travel Agent Staff Front Office Staff Guest Relation… Cashier

  C

  V ” t o G raduat es ’ Jobs

  o G raduat es ’ Jobs

  Tour Planner Human Resource… Shift Leader Banquet Staff Tour Leader Restaurant Server

  V Wr it in g a p p lic a tio n l et ter a n d CV

  W ri ting a p p licat ion le tt er a n d C

  Catering Owner Travel Consultant Tourist…

  Administrative… Bartender Concierge Room Maid

  Cook Helper Purchasing… Teller Receptionist

9 Chef

  3

  2

  3

  4

  5

  7 Chef Course… Ticketing Staff

  6

  5

  4

  2

  DES

  1

  6

  F igur e A

  7

  8

  Course Consultant Ticketing Staff Tour Planner Human Resource…

  ING ENG LI S H F OR T OU R

  IG N

  1

• 22 The R el ev ance of T opi c “ D es cr ibi ng Tra di tional G
• 21 The R el ev ance of T opi c “ D eal ing w ith C ar H ire” t o

  D ea lin g w it h c a r h ir e

  Shift Leader Banquet Staff Tour Leader Restaurant Server

  De sc ri b in g tr a d it ion a l gi ft s

  D es cribing tr a d it iona l g ift s

  Catering Owner Travel Consultant Tourist Information…

  Administrative Staff Bartender Concierge Room Maid

  Cook Helper Purchasing… Teller Receptionist

  Customer Service Tour Guide Front Office… Marketing Executive

  Travel Agent Staff Front Office Staff Guest Relation Officer Cashier

  IS M

  De a lin g w it h ca r h ir e

  121 F igur e A

  G raduat es ’ Jobs

  ifts” to G raduat es ’ Jobs

  Tour Planner Human… Shift Leader Banquet Staff Tour Leader Restaurant…

  Travel Agent… Front Office Staff Guest Relation… Cashier

  Customer Service Tour Guide Front Office… Marketing…

  Cook Helper Purchasing… Teller Receptionist

  Administrative… Bartender Concierge Room Maid

  Catering Owner Travel… Tourist…

  A n n ou n cem en ts

  3 .5 Chef Course Consultant

  An n ou n cem en ts .5

  1

  1 .5

  2

  2 .5

  3

  Ticketing Staff Tour Planner Human Resource… Shift Leader

• 23 The R el ev ance of T opi c “ A nn ouncem ent s” to G rad uat es ’
• 24 The R el ev ance of T opi c “ D es cr ibi ng F es tiv als” to

  Catering Owner Travel Consultant Tourist…

  Banquet Staff Tour Leader Restaurant Server Travel Agent Staff

  Front Office Staff Guest Relation Officer Cashier Customer Service

  Tour Guide Front Office… Marketing Executive Cook Helper

  Purchasing Supervisor Teller Receptionist Administrative Staff

  Bartender Concierge Room Maid Catering Owner

  Travel Consultant Tourist Information… D es cribing fe st iv als

  Administrative Staff Bartender Concierge Room Maid

  DES

  1

  IG N

  ING ENG LI S H F OR T OU R

  IS M

  122 F igur e A

  Jobs F igur e A

  G raduat es ’ Jobs

  2

  Cook Helper Purchasing… Teller Receptionist

  3

  4

  5

  6 Chef Course Consultant Ticketing Staff

  Tour Planner Human Resource… Shift Leader Banquet Staff Tour Leader Restaurant Server

  Travel Agent Staff Front Office Staff Guest Relation… Cashier

  Customer Service Tour Guide Front Office… Marketing Executive

  De sc ri b in g fest iv a ls

DESIGNING ENGLISH FOR TOURISM

  

Appendix 4

  Students needs analysis Table A-1

  Students’ Interest and Attitudes toward the Subject Responses of Number of Responses of Number of

  Students Students Students’Interest Students’

  Attitudes Yes, very much

  32 Yes, very useful

  30 Yes

  7 Useful

  10 Not much

  1 Not so useful Not interested at all Not useful at all

  Table A-2 Students’ Perceptions on the Skills Need to be Developed

  Skills Number of Students Speaking

  38 Listening

  30 Reading

  17 Writing

  2

DESIGNING ENGLISH FOR TOURISM 124

  Table A-3 Students’ Preferences on Learning Activities

  Learning Activities Number of Students Doing individual work

  23 Doing pair work

  37 Doing group work

  30 Doing whole class work

  20 Doing role-plays

  33 Doing out-of-class projects

  8 Watching related videos

  18 Doing spoken practice

  32 Others

  5

DESIGNING ENGLISH FOR TOURISM

  

Appendix 5

The Syllabus

English for Tourism 1

  Course Title: BAE-004

  Course Code:

  2 Credit: Compulsory Type of Course:

  2013 Academic Year:

3 Semester:

  Course Description:

This course as English for Tourism 1 is a course that

concentrates on four skills: listening, speaking, reading and

writing. The course includes three functional aspects of

industry: hotels, restaurants and tourism. This course is

designed for students preparing a career in tourism industry

who need to improve and practice their English language skills

for use in their jobs.

  Objectives:

DESIGNING ENGLISH FOR TOURISM 126

  1. To enable the students to listen and speak a wide variety of tourism contexts: dealing with requests, complaints,

phone calls, giving directions, giving instructions,

telling prices and dealing with payment, and dealing with job interview.

  

2. To enable the students to read brochure, job vacancy

advertisments, article on tips how to write CV and deal with job interview, rules and safety advice in tourist destination places.

  

3. To enable the students to write hotel information on a

brochure, instructions, rules and safety advice for

traveller, application letter and CV.

  Teaching Methodology

  1. Lectures

  

2. Class activities including role plays, group work and class

discussions.

  3. Presentations

  4. Assignments

DESIGNING ENGLISH FOR TOURISM 127

  Participation

You must attend 80% of the scheduled class times. Failure to

do so will result in a lower grade or even failure.

  

Students arriving more than 10 minutes late will be marked late.

More than 30 minutes late will be considered as absent.

Participation is not only attending classes but also actively

taking part in class activity.

  Mobile phones are kept silent in the class.

  Evaluation Class Attendance 10% Class Participation 20% Assignments 10% Midterm 30% Final 30%

DESIGNING ENGLISH FOR TOURISM 128

  1 Request Dealing with

  Meeting Topics Language

Functions

Task and Activities

• Listen to some requests and match the responses to the requests
• Role play Work with partner to make and respond to each other’s requests

  requests

• Listen to some complaints and match with suitable replies.
• Roleplay Problem solving situations

  2 Complaints Dealing with

  complaints

• Accepting and apologizing for complaints
• Taking action to help customers

  3 Phone Call Dealing with phone

• Listen to dialogue and complete the message
• Role play Work in pairs to do practice in taking phone messages based on the situation given

  calls

• Answering the telephone
• Taking phone messages

DESIGNING ENGLISH FOR TOURISM 129

  

Meeting Topics Language Task and Activities

Functions

• 4 Hotel Giving hotel Read the hotel

  Information information from the brochure hotel brochure Find the other - hotel brochure and present the information in front of the class

• Directions Giving directions Listen to the

  5 Asking for direction and -

  directions complete the - Giving directions phrases.

  Role play - Work with partner practicing asking and giving direction by using a map given.

  6 Instruction Giving instructions Listen to the -

  in sequence instruction and Explaining how put the jumbled - to do and put instruction in things in order. order

  Group work - Discuss with the group to write instructions for example: send email,

DESIGNING ENGLISH FOR TOURISM 130

  Meeting Topics Language

Functions

Task and Activities

  make omelette, book online ticket, etc.

  7 Mid Test

  8 Prices and

• Listen to the dialogue and write the correct methods of payment
• Listen to the dialogue and answer the questions
• Role play Work in pairs and act out to be cashier and customers. Choose different methods of payment and the amount of the service. Then, change the role.

  payment Telling prices and dealing with payment

• Dealing with customer payments
• Handling different forms of payment
• Explaining the bill to custo
• Read the rules and safety advice for visitor in tourist destination

  9 Rules and

  Safety Explaining rules and safety

DESIGNING ENGLISH FOR TOURISM 131

  

Meeting Topics Language Task and Activities

Functions

  places (e.g. at the zoo, temple, national park, etc) Work in group to - write the rules and safety advice for foreigner who are planning to visit Indonesia. Application Writing application Read the -

10 Letter letter for job information on

  advertisements what an application letter consists of and identify the example of an application letter. Read a job - advertisement, decide to choose one of the jobs offered and write the application letter

DESIGNING ENGLISH FOR TOURISM 132

  

Meeting Topics Language Task and Activities

Functions

• 11 Curriculum Writing CV Read the article

  Vitae “How to Write CV” Make a list of - your personal information, education, qualifications, work experience, and personal qualities.

• Write your own

  CV based on the listed information. Job Dealing with job Listen to a job -

12 Interview interview interview and

  answer the questions. Read the article - on tips for a job interview and the common interview questions and how to answer

DESIGNING ENGLISH FOR TOURISM 133

  

Meeting Topics Language Task and Activities

Functions

  them. Role play -

  Work in pairs to practise interviewing, one becomes an interviewee and the other is the interviewer. Then, change the role. Final Test

  13

DESIGNING ENGLISH FOR TOURISM

  

Appendix 6

Teaching Materials Sample

At the end of the meeting, you will be able to respond to

requests.

   Warm-up Look at the pictures below. What are the guests asking for? Picture 1 Picture 2

DESIGNING ENGLISH FOR TOURISM 135

   Listening Listen to the requests and match the responses to the requests a.

  □ I’ll see if there’s one free b. □ Of course, I’ll get you some now c. □ Yes, Sir. I’ll order you now d.

□ Certainly. I’ll get you one right away

e. □ I’m sorry. I’ll bring you another f. □ I’ll send someone up right away g. □ One moment, I’ll check for you

DESIGNING ENGLISH FOR TOURISM 136

  Expression to Learn

   I’ll get you one right away  I’ll see if there’s one free  One moment, I’ll check for you  I’ll bring you another

   Structure to Practise

  Use ( I will )+ the base A : I don’t have a knife

  I’ll

  B : bring you one form of the verb to make an I’ll offer. Use one instead of A : There isn’t any milk repeating a singular noun.

  B : get you some Use some instead of I’ll repeating a plural countable or an uncountable noun

DESIGNING ENGLISH FOR TOURISM 137

  Use with

  another

  A : This cup of coffee is cold singular countable B : I’ll send up another nouns. Use

  some more

  A : The toilet paper is with plural countable almost finished nouns or uncountable B : I’ll get you some more nouns

  

Exercise 1: Respond to the request using one, some,

another or some more

Example: A : Could we have some bread, please?

(get/some)

  B : Yes, I’ll get you some

  1. Can I have an orange juice, please? (get/one)

  2. Our water jug is empty. (get/some more)

  3. This bottle of wine is corked. (bring/another)

  4. Could I have a beer, please? (get/one)

  5. This fork is dirty. (bring/another)

DESIGNING ENGLISH FOR TOURISM 138

  6. There isn’t enough soap in the bathroom. (bring/some more)  Speaking Practice

  Work with a partner and act out these situations Situation 1 Situation 2

Student A uses the notes Student B uses the notes

below to make requests to below to make requests to

Student B. Student A.

   Have breakfast in room?  Order newspaper?  Bottle of gin and some  Have a wake-up call? tonic in room 644?

   Order a taxi to airport? Student A respond to Student  More clean towels in the banthroom? B’s requests.

  Student B respond to Student A’s requests.

  .

DESIGNING ENGLISH FOR TOURISM 139

  

Teaching Materials Sample

At the end of the meeting, you will be able to read the

brochure and give information from the hotel brochure.

   Warm-up Look at the brochures below.

http://4.bp.blogspot.com/-rF9Na1LRQFY/UYc3vZh7RWI/AAAAAA https://m1.behance.net/rendition/modules/21156881/disp/26ecae69d4ee824

AAXQE/y3XftFc03dg/s1600/restaurant-brochure-design-21b.jpg f365ba9142c26cc05.jpg

  What kind of information can you get from the brochures?

DESIGNING ENGLISH FOR TOURISM 140

   Reading Read the hotel brochure below and answer the questions that follow. http://2.bp.blogspot.com/_F7iNXIAk1i4/TJ5Mnz_pvHI/AAAAAAAAABc/mvFQv6BPG_k/s1600/blk.jpg

  1. What is the name of the hotel?

  2. Where is the hotel located?

  3. What kind of facilities does the hotel have?

  4. Does the hotel provide pick-up service for the hotel guests?

  5. How many types of rooms are available at the hotel?

  6. What kind of room facilities does the suite room have?

DESIGNING ENGLISH FOR TOURISM 141

  There are some information can be seen from the hotel brochure such as: 1. the name of the hotel 2. the location 3. the distance from the nearest station, airport.

  4. the hotel classification. 5. the hotel facilities. 6. hotel products (beside rooms). 7. the function rooms (the size and capacity). 8. the number of rooms. 9. the types of rooms available. 10. the room facilities: a mini bar, a telephone, air conditioner, etc. 11. the room rate-single, double, triple, suite, etc. 12. types of guest. 13. contact address for reservation. 14. check-in time. 15. check-out time.

   Speaking Practice Find any other hotel brochure, then share and present the information that you can see on the brochure in front of the class.

DESIGNING ENGLISH FOR TOURISM 142

  

Teaching Materials Sample

At the end of the meeting, you will be able to know the tips

for the interview, some common interview questions and

how to answer the questions .

   Warm-up

http://2.bp.blogspot.com/-kBN4BPlP-UA/UrcFv1UlnfI/AAAAAAAAJNw/U2nLlXT08gw/s16

00/job-interview-tips1.png

  Have you ever come for a job interview? If so, share to the class the experience you have on the interview session.

DESIGNING ENGLISH FOR TOURISM 143

   Listening

Listen to the job interview and answer the questions.

  1. Where did Michel work after he graduated?

  2. Why did he quit from his last job?

  3. Why does he want to work in the hotel?

   Reading Read the information below about the tips for job interview Before the

  1. Company Research interview

  

2. Prepare Proper dress and Appearance

Standard recommendation: For men: A navy blue or grey suit, white shirt, and conservative tie. Shoes should be black and well shined. Clothing should be clean, crisp, well pressed, and properly fitted. Hair should be well groomed, not too long and neatly grimed trimmed. Avoid unusual jewelry and if you wear earrings remove them.

  For women: A navy, grey or subdued color suit/blazer and skirt, and appropriately coordinated accessories. Go easy on the jewelry, make up and perfume. Pay special attention to personal hygiene and grooming. Hands and fingernails should be clean.

  3. Get plenty of sleep the night before the interview

so that you feel fresh and alert.

  4. Eat a healthy breakfast so that you will feel