Slide MGT209 Slide07

Operations
Management
Process Design
Chapter 7
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– Principles of Operations Management, 5e, and
Operations Management, 7e

7-1

© 2004 by Prentice Hall, Inc., Upper Saddle
River, N.J. 07458

Outline
 GLOBAL COMPANY PROFILE:
DELL COMPUTER CO.
 FOUR PROCESS STRATEGIES


Process Focus



Repetitive Focus



Product Focus



Mass Customization Focus



Comparison of Process Choices

PowerPoint presentation to accompany Heizer/Render
– Principles of Operations Management, 5e, and
Operations Management, 7e

7-2

© 2004 by Prentice Hall, Inc., Upper Saddle
River, N.J. 07458

Outline - Continued
 PROCESS ANALYSIS AND DESIGN


Flow Diagrams



Time-Function Mapping



Process Charts



Service Blueprinting

 SERVICE PROCESS DESIGN


Customer Interaction and Process Design



More Opportunities to Improve Service Processes

 SELECTION OF EQUIPMENT AND
TECHNOLOGY

PowerPoint presentation to accompany Heizer/Render
– Principles of Operations Management, 5e, and
Operations Management, 7e

7-3

© 2004 by Prentice Hall, Inc., Upper Saddle
River, N.J. 07458

Outline - Continued
 PRODUCTION TECHNOLOGY


Machine Technology



Process Control



Vision Systems



Automated Storage and Retrieval System



Automated Guided Vehicle (AGV)



Flexible Manufacturing Systems (FMS)



Computer-Integrated Manufacturing
(CIM)

PowerPoint presentation to accompany Heizer/Render
– Principles of Operations Management, 5e, and
Operations Management, 7e

7-4

© 2004 by Prentice Hall, Inc., Upper Saddle
River, N.J. 07458

Outline - Continued
 TECHNOLOGY IN SERVICES
 ENVIRONMENTALLY FRIENDLY
PROCESSES
 PROCESS REENGINEERING

PowerPoint presentation to accompany Heizer/Render
– Principles of Operations Management, 5e, and
Operations Management, 7e

7-5

© 2004 by Prentice Hall, Inc., Upper Saddle
River, N.J. 07458

Learning Objectives

When you complete this chapter,
you should be able to :
Identify or Define:







Process focus
Repetitive focus
Product focus
Process reengineering
Service process issues
Environmental issues

PowerPoint presentation to accompany Heizer/Render
– Principles of Operations Management, 5e, and
Operations Management, 7e

7-6

© 2004 by Prentice Hall, Inc., Upper Saddle
River, N.J. 07458

Learning Objectives Continued

When you complete this chapter,
you should be able to:
Describe or Explain:





Process analysis
Service design
Green manufacturing
Production technology

PowerPoint presentation to accompany Heizer/Render
– Principles of Operations Management, 5e, and
Operations Management, 7e

7-7

© 2004 by Prentice Hall, Inc., Upper Saddle
River, N.J. 07458