Syngress The Real MCTS MCITP Configuring Microsoft Windows Vista Client Exam 70620 Prep Kit Mar 2008 ISBN 1597492337 pdf

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  Technical Editor

  Tony Piltzecker Jesse Varsalone Robert J. Shimonski Kelly Brown Jan Kanclirz Ron Barrett Mitch Garvis Elsevier, Inc., the author(s), and any person or fi rm involved in the writing, editing, or production (collectively “Makers”) of this book (“the Work”) do not guarantee or warrant the results to be obtained from the Work.

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  30 Corporate Drive Burlington, MA 01803 The Real MCTS/MCITP Exam 70-620 Prep Kit Copyright © 2008 by Elsevier, Inc. All rights reserved. Printed in the United States of America.

  

Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced

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  Printed in the United States of America 1 2 3 4 5 6 7 8 9 0

  ISBN 13: 978-1-59749-233-1 Publisher: Andrew Williams Page Layout and Art: SPI Acquisitions Editor: David George Copy Editors: Audrey Doyle, Michelle Huegel, Technical Editor: Tony Piltzecker Mike McGee, Adrienne Rebello Project Manager: Gary Byrne Indexer: SPI Cover Designer: Michael Kavish For information on rights, translations, and bulk sales, contact Matt Pedersen, Commercial Sales Director and Rights, at Syngress Publishing; email m.pedersen@elsevier.com.

  Technical Editor

Tony Piltzecker (CISSP, MCSE, CCNA, CCVP, Check Point CCSA, Citrix CCA),

  author and technical editor of Syngress Publishing’s MCSE Exam 70-296 Study Guide

  and DVD Training System and How to Cheat at Managing Microsoft Operations Manager 2005, is an independent consultant based in Boston, MA. Tony’s specialties include

  network security design, Microsoft operating system and applications architecture, and Cisco IP Telephony implementations. Tony’s background includes positions as Systems Practice Manager for Presidio Networked Solutions, IT Manager for SynQor Inc., Network Architect for Planning Systems, Inc., and Senior Networking Consultant with Integrated Information Systems. Along with his various certifi cations, Tony holds a bachelor’s degree in business administration. Tony currently resides in Leominster, MA, with his wife, Melanie, and his daughters, Kaitlyn and Noelle.

  v

  Contributing Authors Ron Barrett (MCP, CCNA, Citrix CCA) is a technology professional/ author specializing in network infrastructure and emerging technologies.

  For the past nine years he has worked in various capacities for several major fi nancial fi rms and dot-coms. Ron has also worked as a technical author the last seven years while holding the post of IT director for a fi nancial services fi rm in Manhattan, NY. He also has been a member of CPAmerica for the past four years, holding the posts of vice-chairman and chairman of the Technology Executive Committee. Now turning his attention full-time to writing and technical education, he is currently developing training clips for ClipTraning.com. Ron is the coauthor of the newly released Administrator’s Guide to Microsoft Offi ce Servers 2007 (Sams, 2007).

  “I would like to thank my wife, Alicia, and my children, Ronald and Emma, for all their support and patience.”

  Kelly Brown is a CTT+ certifi ed Senior Computer Forensic Profes-

  sional at Computer Science Corporation with over 9 years’ experience in the information technology fi eld. Mr. Brown is an Instructor and Curriculum Developer at CSC and holds a Bachelor of Science Degree in Computer Networking. Prior to teaching, Mr. Brown worked as an information security professional employed by IBM in the Security, Privacy, and Wireless Division Federal Sector conducting network and database audits, reporting information assurance and compliance activi- ties, and conducting annual security awareness training. Mr. Brown has extensive fi eld experience as a Senior Systems Engineer responsible for the successful development, implementation, and administration of numerous companies’ networks in the private sector.

  Jan Kanclirz Jr. (CCIE #12136 - Security, CCSP, CCNP, CCIP,

  CCNA, CCDA, INFOSEC Professional, Cisco WLAN Support/ Design Specialist) is currently a senior network consulting architect at MSN Communications out of Colorado.

  vi

  Jan specializes in multivendor designs and post-sale implementations for several technologies such as VPNs, IDS/IPS, LAN/WAN, fi rewalls, client security, content networking, and wireless. In addition to network design and engineering, Jan’s background includes extensive experience with open source applications and operating systems such as Linux and Windows. Jan has contributed to the following Syngress book titles either as a technical editor or author: Managing and Securing Cisco SWAN,

  

Practical VoIP Security, How to Cheat at Securing a Wireless Network, Micro-

soft Vista for IT Security Professionals, and How to Cheat at Microsoft Vista Administration.

  In addition to his full-time position at MSN Communications, Jan runs a security portal, www.MakeSecure.com, where he dedicates his time to security awareness and consulting. Jan lives in Colorado, where he enjoys outdoor adventures such as hiking Colorado’s 14ner peaks.

  Robert J. Shimonski (MCSE, etc) is an entrepreneur, a technology

  consultant, and a published author with over 20 years of experience in business and technology. Robert’s specialties include designing, deploy- ing, and managing networks, systems, virtualization, storage-based tech- nologies, and security analysis. Robert also has many years of diverse experience deploying and engineering mainframes and Linux- and Unix-based systems such as Red Hat and Sun Solaris. Robert has in- depth work-related experience with and deep practical knowledge of globally deployed Microsoft- and Cisco-based systems and stays current on the latest industry trends. Robert consults with business clients to help forge their designs, as well as to optimize their networks and keep them highly available, secure, and disaster free.

  Robert is the author of many information technology-related articles and published books, including the best-selling Sniffer Network

  

Optimization and Troubleshooting Handbook, Syngress (ISBN: 1931836574).

  Robert is also the author of other best-selling titles, such as Security+

  Study Guide and DVD Training System (ISBN: 1931836728), Network+

Study Guide & Practice Exams: Exam N10-003 (ISBN: 1931836426), and

Building DMZs for Enterprise Networks (ISBN: 1931836884) also from

  Syngress. Rob’s current book offerings include the newly published

  

Vista for IT Security Professionals, Syngress (978-1-59749-139-6), as well as vii being a series editor on the new Windows Server 2008 MCITP series from Syngress publishing. Robert can be found online at www.shi- monski.com.

  

Jesse Varsalone (A+, Linux+, Net+, iNet+, Security+, Server+, CTT+,

  CIW Professional, CWNA, CWSP, MCT, MCSA, MSCE 2000/2003, MCSA/MCSE Security, MCSD, MCDBA, MCSD, CNA, CCNA, MCDST, Oracle 8i/9i DBA, Certifi ed Ethical Hacker) is a Computer Forensic Senior Professional at CSC. For four years, he served as the Director of the MCSE and Network Security Program at the Computer Career Institute at Johns Hopkins University. For the 2006 Academic year, he served as an Assistant Professor of Computer Information Systems at Villa Julie College in Baltimore, Maryland. He taught courses in networking, Active Directory, Exchange, Cisco, and forensics. Jesse’s previous publications include Microsoft Forefront Security Administration

  Guide by Syngress Publishing. Jesse holds a bachelor’s degree from

  George Mason University and a master’s degree from the University of South Florida. He currently lives in Columbia, Maryland, with his wife, Kim, and son, Mason.

  viii

  Contents

Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

  

Chapter 1 Microsoft Vista: An Overview . . . . . . . . . . . . . . . . . . . . . . . . . 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 New Look/Feel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 User Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Wireless Improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Windows Imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Improved Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Complete PC Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 BitLocker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 PatchGuard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Security Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Digital Rights Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 50 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Chapter 2 Installing Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Preparing a New PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Comparing Editions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

  32 Bit vs. 64 Bit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Installing Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

  Partitioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Post-Install Confi guration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Patching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

  ix

  x Contents

  Upgrading to Windows Vista Business Edition . . . . . . . . . . . . . . . . . . . . . . 91 Assessing Your Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

  Using Upgrade Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 Backing Up Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106 The User State Migration Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Upgrading from Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

  Troubleshooting Installation Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 Addressing Hardware Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 Addressing Application Incompatibility . . . . . . . . . . . . . . . . . . . . . . . .121 Addressing Licensing Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 Other Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

  Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . .127 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129 Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Chapter 3 Confi guring Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . 133 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 Confi guring Windows Aero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 Working with Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141 Confi guring Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144 Web Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145 Which Part of the Internet Can the User Visit . . . . . . . . . . . . . . .146 Allow and Block Specifi c Web Sites . . . . . . . . . . . . . . . . . . . . . .147 Block Web Content Automatically . . . . . . . . . . . . . . . . . . . . . . .149 Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152 Game Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154 Program Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161 Activity Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163 Confi guring Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166 Home Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171 Pop-up Blocker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173 Privacy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174 Local Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175 Confi guring Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177 Using the Network and Sharing Center . . . . . . . . . . . . . . . . . . . . . . .180 Managing Wired Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . .186 Managing Wireless Connections . . . . . . . . . . . . . . . . . . . . . . . . . . .186

  Contents xi

  IPv4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191

  IP v6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192 Troubleshooting Network Connectivity . . . . . . . . . . . . . . . . . . . . . . .194

  Using Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194 Other Troubleshooting Methods . . . . . . . . . . . . . . . . . . . . . . . . . . .195

  Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196 Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197 Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . .199 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200 Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

  Chapter 4 Confi guring the Vista Security Features . . . . . . . . . . . . . . 205 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206 User Account Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207 Understanding User Account Control . . . . . . . . . . . . . . . . . . . . . . . . .209 Confi guring User Account Control . . . . . . . . . . . . . . . . . . . . . . . . . . .210 Disabling User Account Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218 Confi guring the Security Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221 Windows Defender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227 Windows Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236 The Windows Firewall with Advanced Security . . . . . . . . . . . . . . . .238 Windows Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244 Using Group Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247 Confi guring BitLocker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250 BitLocker Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255 Enabling BitLocker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259 Confi guring Local Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264 Confi guring the Encrypted File System . . . . . . . . . . . . . . . . . . . . . . . . . .265 Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269 Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270 Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . .272 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273 Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276 Chapter 5 Microsoft Vista: Windows Mail . . . . . . . . . . . . . . . . . . . . . . 277 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278 Comparing Windows Mail with Outlook Express . . . . . . . . . . . . . . . . . . .278 Database Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .280 Loss Prevention and Identities. . . . . . . . . . . . . . . . . . . . . . . . . . . . .283 Secure Out of the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .288

  xii Contents

  Phishing Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297 Scanning from the Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

  Working with Filtered Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299 Program Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302

  Junk Mail Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305 SmartScreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305

  Confi guring Junk E-mail Options . . . . . . . . . . . . . . . . . . . . . . . . .306 Working with Junk Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .312

  Instant Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .314 Basic Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .314

  Searching from within Instant Mail . . . . . . . . . . . . . . . . . . . . . . . . .317 Searching for Messages outside of Windows Mail . . . . . . . . . . . .319

  Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .322 Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .322 Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . .325 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .327 Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .331

Chapter 6 Confi guring Windows Applications . . . . . . . . . . . . . . . . . . 333 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .334 Confi guring Windows Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .336 Confi guring Sidebar Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .340 Gadgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .344 Adding New Gadgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .347 Adding a New Gadget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .357 The Live.com Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .358 Using Other Sidebars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .359 Apple’s Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .359 Yahoo! Widgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .361 Google Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .362 Confi guring Windows Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .369 Basic Windows Calendar Options . . . . . . . . . . . . . . . . . . . . . . . . . .370 Deploying Windows Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .375 Sharing Calendars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .381 Publishing Calendars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .382 Importing and Exporting Windows Calendar Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .386 Confi guring Windows Meeting Space . . . . . . . . . . . . . . . . . . . . . . . . . . . .387 Using Meeting Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .390 Preparing Windows for Meeting Space . . . . . . . . . . . . . . . . . . . . . .390

  Contents xiii

  Confi guring Windows Fax and Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . .401 Confi guring Fax Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .405

  Confi guring Fax Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . .408 Confi guring Scanning Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .411

  Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .414 Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .416 Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . .423 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .427 Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .432

Chapter 7 Windows Vista Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . 433 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .434 Working with Mobility Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .435 Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .436 Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .438 Battery Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .439 Working with Power Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .440 Changing Standard Power Plan Settings . . . . . . . . . . . . . . . . . . . . . . . .441 Power Buttons and Password Protection on Wakeup . . . . . . . . . . . . . . .443 Creating a Custom Power Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .445 Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .445 Setting Up an Ad Hoc Wireless Network . . . . . . . . . . . . . . . . . . . . . . .446 Improved Ad Hoc Networking Security . . . . . . . . . . . . . . . . . . . . . . .450 External Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .451 Sync Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .451 Presentation Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .452 Confi guring Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .452 Creating a Mobile Device Partnership . . . . . . . . . . . . . . . . . . . . . . . . .452 Mobile Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .454 Connection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .454 End a Partnership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .455 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .455 Programs and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .456 Add/Remove Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .457 Pictures, Music, and Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .457 Pictures/Video Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .457 Pictures/Video Import Settings . . . . . . . . . . . . . . . . . . . . . . . . .457 Add Media to Your Device from Windows Media Player . . . . . . .458 File Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .458 Mobile Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .459

  xiv Contents

  Installing and Using Mobile Device Center . . . . . . . . . . . . . . . . . . . . .460 Confi guring Tablet PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .460

  General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .461 Handwriting Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .462 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .463 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .463

  Tablet Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .464 Troubleshooting Mobility Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .465

  Common Mobility Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .466 Working with Logs and Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .469

  Opening the Event Viewer Console . . . . . . . . . . . . . . . . . . . . . . . . . . .469 Event Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .472 Using Custom View Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .474 Diagnosing and Repairing Network Connection . . . . . . . . . . . . . . . . .474

  Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .477 Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .477 Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . .479 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .480 Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .483

Chapter 8 Troubleshooting Windows Vista . . . . . . . . . . . . . . . . . . . . . 485 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .486 Troubleshooting Media Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . .486 Windows Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .487 Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .487 Media Extenders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .488 Recording TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .490 Media Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .491 Troubleshooting Performance Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . .494 Manage Startup Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .496 Adjust Visual Effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .496 Adjust Indexing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .498 Adjust Power Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .498 Open Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499 Advanced Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499 Confi guring Ready Boost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499 Other Performance Issue Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .500 Using Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .501 Advanced Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .501 Generating a System Health Report . . . . . . . . . . . . . . . . . . . . . . . .501

  Contents xv

  Reliability and Performance Monitor . . . . . . . . . . . . . . . . . . . . . . .502 Event Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .504 Task Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .505

  Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .505 Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .506 Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .506 Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .506 Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508 Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508

  Other Built-in Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508 Memory Diagnostic Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508 Problem Reports and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . .508

  Summary of Exam Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .511 Exam Objectives Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .512 Exam Objectives Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . .514 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .516 Self Test Quick Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .520

  Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521

  Chapter 1: Microsoft Vista: An Overview . . . . . . . . . . . . . . . . . . . . . . . . . .522 Chapter 2: Installing Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .526 Chapter 3: Confi guring Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . .530 Chapter 4: Confi guring the Vista Security Features . . . . . . . . . . . . . . . . . .535 Chapter 5: Microsoft Vista: Windows Mail . . . . . . . . . . . . . . . . . . . . . . . . .540 Chapter 6: Confi guring Windows Applications . . . . . . . . . . . . . . . . . . . . .545 Chapter 7: Windows Vista Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .554 Chapter 8: Troubleshooting Windows Vista . . . . . . . . . . . . . . . . . . . . . . . .560 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567 This page is intentionally left blank

  Foreword

  This book’s primary goal is to help you prepare to take and pass Microsoft’s exam number 70-620, Confi guring Microsoft Windows Vista Client. Our secondary purpose in writing this book is to provide exam candidates with knowledge and skills that go beyond the minimum requirements for passing the exam, and help to prepare them to work in the real world of Microsoft computer operating systems.

  What Is MCTS Exam 70-620?

  Microsoft Certifi ed Technology Specialist (MCTS) Exam 70-620 is both a stand- alone test for those wishing to master Windows Vista client confi guration and a requirement for those pursuing certifi cation as a Microsoft Certifi ed Information Technology Professional (MCITP) for Windows Server 2008 or as a Customer or Enterprise Support Technician. Microsoft’s stated target audience consists of IT professionals with at least one year of work experience with Tier 1 or Tier 2 customer support in a variety of environments, including medium-sized or large companies.

  However, not everyone who takes Exam 70-620 will have this ideal background. Many people will take this exam after classroom instruction or self-study as an entry into the networking fi eld. Many of those who do have job experience in IT will not have had the opportunity to work with all of the technologies covered by the exam. In this book, our goal is to provide background information that will help you to understand the concepts and procedures described even if you don’t have the requisite experience, while keeping our focus on the exam objectives.

  xvii

  xviii Foreword

  Exam 70-620 covers the basics of installing, confi guring, maintaining, and troubleshooting Windows Vista Client, including security, connectivity, mobility, and Vista applications. The book includes the following task-oriented objectives:

  ■

  Installing and Upgrading Windows Vista This includes identifying hardware requirements, performing clean installations, upgrading to Vista from previous Windows versions, upgrading from one edition of Windows Vista to another edition, troubleshooting installation issues, and installing and confi guring Vista drivers.

  ■

  Confi guring and Troubleshooting Post-Installation System

  Settings This includes troubleshooting post-installation confi guration

  issues, confi guring and troubleshooting Windows Aero, confi guring and troubleshooting parental controls, and confi guring Internet Explorer.

  ■

  Confi guring Windows Security Features This includes confi guring and troubleshooting user account control, confi guring Windows Defender, confi guring Dynamic Security for IE7, and confi guring security settings in Windows Firewall.

  ■

  Confi guring Network Connectivity This includes confi guring networking using the Network and Sharing Center, troubleshooting connectivity issues, and confi guring Remote Access.

  ■

  Confi guring Applications Included with Windows Vista This includes confi guring and troubleshooting media applications, confi guring Windows Mail, confi guring Windows Meeting Space, confi guring Windows Calendar, confi guring Windows Fax and Scan, and confi guring Windows Sidebar.

  ■

  Maintaining and Optimizing Systems That Run Windows

  Vista This includes troubleshooting performance issues, troubleshooting

  reliability issues using built-in diagnostic tools, confi guring Windows Update, and confi guring Data Protection.

  ■

  Confi guring and Troubleshooting Mobile Computing This includes confi guring Mobile Display Settings, confi guring Mobile Devices, confi guring Tablet PC software, and confi guring Power Options.

  Foreword xix Path to MCTS/MCITP/ MS Certifi ed Architect

  Microsoft certifi cation is recognized throughout the IT industry as a way to demon- strate mastery of basic concepts and skills required to perform the tasks involved in implementing and maintaining Windows-based networks. The certifi cation program is constantly evaluated and improved, and the nature of information technology is changing rapidly. Consequently, requirements and specifi cations for certifi cation can also change rapidly. This book is based on the exam objectives as stated by Microsoft at the time of writing; however, Microsoft reserves the right to make changes to the objectives and to the exam itself at any time. Exam candidates should regularly visit the Certifi cation and Training Web site at www.microsoft.com/learning/mcp/ default.mspx for the most updated information on each Microsoft exam.

  Microsoft currently offers three basic levels of certifi cation on the technology level, professional level, and architect level:

  ■

  Technology Series This level of certifi cation is the most basic, and it includes the Microsoft Certifi ed Technology Specialist (MCTS) certifi cation. The MCTS certifi cation is focused on one particular Microsoft technology. There are 19 MCTS exams at the time of this writing. Each MCTS certifi cation consists of one to three exams, does not include job-role skills, and will be retired when the technology is retired. Microsoft Certifi ed Technology Specialists will be profi cient in implementing, building, troubleshooting, and debugging a specifi c Microsoft technology.

  ■

  Professional Series This is the second level of Microsoft certifi cation, and it includes the Microsoft Certifi ed Information Technology

  Professional (MCITP) and Microsoft Certifi ed Professional

Developer (MCPD) certifi cations. These certifi cations consist of one

  to three exams, have prerequisites from the Technology Series, focus on a specifi c job role, and require an exam refresh to remain current. The MCITP certifi cation offers nine separate tracks as of the time of this writing. There are two Windows Server 2008 tracks, Server Administrator and Enterprise Administrator. To achieve the Server Administrator MCITP for Windows Server 2008, you must successfully complete one Technology Series exam and one Professional Series exam.

  xx Foreword

  To achieve the Enterprise Administrator MCITP for Windows Server 2008, you must successfully complete four Technology Series exams and one Professional Series exam.

  ■

  Architect Series This is the highest level of Microsoft certifi cation, and it requires the candidate to have at least 10 years’ industry experience.

  Candidates must pass a rigorous review by a review board of existing architects, and they must work with an architect mentor for a period of time before taking the exam.

  N OTE

Those who already hold the MCSA or MCSE in Windows 2003 can

upgrade their certifi cations to MCITP Server Administrator by passing one upgrade exam and one Professional Series exam. Those who already hold the MCSA or MCSE in Windows 2003 can upgrade their certifi ca- tions to MCITP Enterprise Administrator by passing one upgrade exam,

two Technology Series exams, and one Professional Series exam.

  Prerequisites and Preparation

  There are no mandatory prerequisites for taking Exam 70-620, although Microsoft recommends that you meet the target audience profi le described earlier.

  Preparation for this exam should include the following:

  ■

  Visit the Web site at www.microsoft.com/learning/exams/70-620.mspx to review the updated exam objectives.

  ■

  Work your way through this book, studying the material thoroughly and marking any items you don’t understand.

  ■ Answer all practice exam questions at the end of each chapter. ■ Complete all hands-on exercises in each chapter. ■ Review any topics that you don’t thoroughly understand. ■ Consult Microsoft online resources such as TechNet (www.microsoft.

  com/technet/), white papers on the Microsoft Web site, and so forth, for better understanding of diffi cult topics.

  Foreword xxi ■

  Participate in Microsoft’s product-specifi c and training and certifi cation newsgroups if you have specifi c questions that you still need answered.

  ■

  Take one or more practice exams, such as the one included on the Syngress/Elsevier certifi cation Web site at www.syngress.com/certifi cation.

  Exam Day Experience

  Taking the exam is a relatively straightforward process. Prometric testing centers administer the Microsoft 70-620 exam. You can register for, reschedule or cancel an exam through the Prometric Web site at www.register.prometric.com. You’ll fi nd listings of testing center locations on these sites. Accommodations are made for those with disabilities; contact the individual testing center for more information.

  Exam price varies depending on the country in which you take the exam.

  Exam Format

  Exams are timed. At the end of the exam, you will fi nd out your score and whether you passed or failed. You will not be allowed to take any notes or other written materials with you into the exam room. You will be provided with a pencil and paper, however, for making notes during the exam or doing calculations.

  In addition to the traditional multiple-choice questions and the select and drag, simulation, and case study questions, you might see some or all of the following types of questions:

  ■

  Hot area questions, in which you are asked to select an element or elements in a graphic to indicate the correct answer. You click an element to select or deselect it.

  ■

  Active screen questions, in which you change elements in a dialog box (for example, by dragging the appropriate text element into a text box or selecting an option button or checkbox in a dialog box).

  ■

  Drag and drop questions, in which you arrange various elements in a target area.

  Test-Taking Tips

  Different people work best using different methods. However, there are some common methods of preparation and approach to the exam that are helpful to many test-takers.