The Effectiveness of Processing Immigration Documents Provided by the International Office of UNS.
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The Effectiveness of Processing Immigration Documents Provided by
the International Office of UNS
Final Project Report
Submitted as a Partial Requirement in Obtaining Degree in the English Diploma
Program, Faculty of Letters and Fine Arts
Sebelas Maret University
By:
Rizki Ilham F. W
C9311061
ENGLISH DIPLOMA PROGRAM
FACULTY OF LETTERS AND FINE ARTS
SEBELAS MARET UNIVERSITY
2014
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Dedication
I would like to dedicate this final project report to
Allah SWT and Muhammad SAW
My father and mother
My brother and sisters
My lovely University, UNS
International Office of UNS
All of my friends
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MOTTO
At least can be one step ahead of our competitors
(Me)
“God grant me the serenity to accept the things I can’t change, courage to change the
things I can, and wisdom to always tell the difference”
(Kurt Vonnegut)
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ACKNOWLEDGEMENT
Firstly, I would like thank Allah SWT and Prophet Muhammad SAW, for
blessing me and guiding me during the writing of the final report. I also express my
gratitude to the following people:
1. The Dean of the Faculty of Letters and Fine Art Faculty of Sebelas Maret
University, Drs. Riyadi Santosa, M.Ed, Ph.D
2. Mr. Yusuf Kurniawan, SS, MA as thehead of English Diploma Program and as
my consultant and supervisor who patiently and sincerely gives me guidance,
support, advice, suggestions, explanation, correction and motivation in finishing
this final project.
3. My Academic Supervisor and the director of International Office of UNS, Mr.
Muhammad Taufiq Al Makmun, SS, MA, thank you for your support during
my study and accepting me to get the job training.
4. All the lecturers of English Diploma program who have given the best things in
my life.
5. My beloved father and my beloved mother. Thank you for your care and your
prayer for me to give me support, motivation and spirit to finish this final project
report.
6. My brother and my sisters, thank you so much for your spirit to me.
7. Mas Yudhi, Mr. Risa, mbak Kiky, mbak Fitri, mbak Susi, mas Hanif, pak
Tarman, mb Monic, mbak Reiza, mbak Fitra, and all the staffs thank you
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very much for your help and guidance during the job training at the International
Office of UNS. Thanks for your advice and kindness. I do apologize if I had
made mistakes during the job training.
8. Thanks for the cooperation of the international students of UNS.
9. All of my friends in English Diploma Program, especially Shila, Ijus, Raras,
Uncrud, Indah, Ria, Mas Sugeng, Pandam, Wahyu, and Faiz and all my
classmates of the class C.
10. All my Friends of English Diploma Program of 2011 thank you very much for
everything for the last three years.
11. My job training partner Herry, thanks for your help and support.
12. All the Administration Staffs of English Diploma Program. Thank you for the
assistances during my study.
Finally, I realized that this final project is not perfect, however I hope that this final
project will be useful for all readers.
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ABSTRACT
Rizki Ilham F. W. 2014. The Effectiveness of Processing Immigration Documents
Provided by the International Office of UNS. English Diploma Program, Faculty of
Letters and Fine Arts, Sebelas Maret University.
This final project report is written based on the job training conducted at the
International Office of Sebelas Maret University for three months, started from
February to April. The data of the final project report were obtained by observing and
having interview with international students of UNS. The observation and interview
were conducted during the job training at the International Office of UNS.
The objectives of the final project report are to identify the kinds of immigration
services provided by the International Office of UNS and to know the effectiveness of
immigration service provided by the International Office of UNS. From those
objectives, the writer hopes that the International Office of UNS can improve the
services, particularly in terms of immigration service.
Based on the observation conducted during the job training, the writer found some
immigration documents process provided by the International Office of UNS, i.e. visa
extension process, converting from visa to ITAS (Limited Stay Permit) process, ITAS
extension process, MREP (Multiple Re-entry Permit) process, and EPO (Exit Permit
Only) process.
The International Office of UNS has done the job as an International Public Relations
Officer for UNS well, particularly in providing the immigration service for international
students of UNS. It is proven by the height of international students’ satisfaction of the
immigration service provided by the International Office of UNS, so the immigration
service provided by the International Office of UNS can be considered effective.
The writer hopes that the final project report can give benefits to the readers, especially
those who are interested in public relations.
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TABLE of CONTENTS
TITLE………………………………………………………………..………...…...i
APPROVAL of CONSULTANT………………………………….………………ii
APPROVAL of THE BOARD of EXAMINATION…………………………….iii
MOTTO……………………………………………………………....……………iv
DEDICATION…………………………………………………………………....v
PREFACE…………………………………………………………….…………..vi
ACKNOWLEDGEMENT……………………………………………….………vii
ABSTRACT…………………………………………………………….….…….ix
TABLE of CONTENTS……………………………………………………..…...x
CHAPTER I: INTRODUCTION…………………………………………………1
a. Background………………………………………………………………1
b. Problem Statement……………………………………………….………5
c. Objectives………………………..……………………………………….5
d. Benefits………………………………………………….………...……..6
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CHAPTER II: LITERATURE REVIEW………………………………………7
a. Public Relations…………………………………………..……………….7
b. The Role of Public Relations…………………………….………………..8
c. Communication Strategy……………………………….…………………9
d. Customer Satisfaction…………………..……………..………………….11
e. Effectiveness…………………………..…………….……………………11
f. International Office of UNS………..…………….………………………12
g. Immigration………………………..…………….………………………..15
CHAPTER III: Discussion…………………………………………………..…...17
a. The Mechanism of Processing Immigration Documents….......……..…...17
b. The Effectiveness of the Immigration Service
Provided by UNS International Office………………….………………..25
CHAPTER IV: CONCLUSION AND SUGGESTION
a. Conclusion……………………………………………..…………………..34
b. Suggestion…………………………………………….…………………...38
BIBLIOGRAPHY
APPENDICES
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The Effectiveness of Processing Immigration Documents Provided by
the International Office of UNS
Final Project Report
Submitted as a Partial Requirement in Obtaining Degree in the English Diploma
Program, Faculty of Letters and Fine Arts
Sebelas Maret University
By:
Rizki Ilham F. W
C9311061
ENGLISH DIPLOMA PROGRAM
FACULTY OF LETTERS AND FINE ARTS
SEBELAS MARET UNIVERSITY
2014
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digilib.uns.ac.id
commit to user
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commit to user
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Dedication
I would like to dedicate this final project report to
Allah SWT and Muhammad SAW
My father and mother
My brother and sisters
My lovely University, UNS
International Office of UNS
All of my friends
commit to user
perpustakaan.uns.ac.id
digilib.uns.ac.id
MOTTO
At least can be one step ahead of our competitors
(Me)
“God grant me the serenity to accept the things I can’t change, courage to change the
things I can, and wisdom to always tell the difference”
(Kurt Vonnegut)
commit to user
perpustakaan.uns.ac.id
digilib.uns.ac.id
commit to user
perpustakaan.uns.ac.id
digilib.uns.ac.id
ACKNOWLEDGEMENT
Firstly, I would like thank Allah SWT and Prophet Muhammad SAW, for
blessing me and guiding me during the writing of the final report. I also express my
gratitude to the following people:
1. The Dean of the Faculty of Letters and Fine Art Faculty of Sebelas Maret
University, Drs. Riyadi Santosa, M.Ed, Ph.D
2. Mr. Yusuf Kurniawan, SS, MA as thehead of English Diploma Program and as
my consultant and supervisor who patiently and sincerely gives me guidance,
support, advice, suggestions, explanation, correction and motivation in finishing
this final project.
3. My Academic Supervisor and the director of International Office of UNS, Mr.
Muhammad Taufiq Al Makmun, SS, MA, thank you for your support during
my study and accepting me to get the job training.
4. All the lecturers of English Diploma program who have given the best things in
my life.
5. My beloved father and my beloved mother. Thank you for your care and your
prayer for me to give me support, motivation and spirit to finish this final project
report.
6. My brother and my sisters, thank you so much for your spirit to me.
7. Mas Yudhi, Mr. Risa, mbak Kiky, mbak Fitri, mbak Susi, mas Hanif, pak
Tarman, mb Monic, mbak Reiza, mbak Fitra, and all the staffs thank you
commit to user
perpustakaan.uns.ac.id
digilib.uns.ac.id
very much for your help and guidance during the job training at the International
Office of UNS. Thanks for your advice and kindness. I do apologize if I had
made mistakes during the job training.
8. Thanks for the cooperation of the international students of UNS.
9. All of my friends in English Diploma Program, especially Shila, Ijus, Raras,
Uncrud, Indah, Ria, Mas Sugeng, Pandam, Wahyu, and Faiz and all my
classmates of the class C.
10. All my Friends of English Diploma Program of 2011 thank you very much for
everything for the last three years.
11. My job training partner Herry, thanks for your help and support.
12. All the Administration Staffs of English Diploma Program. Thank you for the
assistances during my study.
Finally, I realized that this final project is not perfect, however I hope that this final
project will be useful for all readers.
commit to user
perpustakaan.uns.ac.id
digilib.uns.ac.id
ABSTRACT
Rizki Ilham F. W. 2014. The Effectiveness of Processing Immigration Documents
Provided by the International Office of UNS. English Diploma Program, Faculty of
Letters and Fine Arts, Sebelas Maret University.
This final project report is written based on the job training conducted at the
International Office of Sebelas Maret University for three months, started from
February to April. The data of the final project report were obtained by observing and
having interview with international students of UNS. The observation and interview
were conducted during the job training at the International Office of UNS.
The objectives of the final project report are to identify the kinds of immigration
services provided by the International Office of UNS and to know the effectiveness of
immigration service provided by the International Office of UNS. From those
objectives, the writer hopes that the International Office of UNS can improve the
services, particularly in terms of immigration service.
Based on the observation conducted during the job training, the writer found some
immigration documents process provided by the International Office of UNS, i.e. visa
extension process, converting from visa to ITAS (Limited Stay Permit) process, ITAS
extension process, MREP (Multiple Re-entry Permit) process, and EPO (Exit Permit
Only) process.
The International Office of UNS has done the job as an International Public Relations
Officer for UNS well, particularly in providing the immigration service for international
students of UNS. It is proven by the height of international students’ satisfaction of the
immigration service provided by the International Office of UNS, so the immigration
service provided by the International Office of UNS can be considered effective.
The writer hopes that the final project report can give benefits to the readers, especially
those who are interested in public relations.
commit to user
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digilib.uns.ac.id
TABLE of CONTENTS
TITLE………………………………………………………………..………...…...i
APPROVAL of CONSULTANT………………………………….………………ii
APPROVAL of THE BOARD of EXAMINATION…………………………….iii
MOTTO……………………………………………………………....……………iv
DEDICATION…………………………………………………………………....v
PREFACE…………………………………………………………….…………..vi
ACKNOWLEDGEMENT……………………………………………….………vii
ABSTRACT…………………………………………………………….….…….ix
TABLE of CONTENTS……………………………………………………..…...x
CHAPTER I: INTRODUCTION…………………………………………………1
a. Background………………………………………………………………1
b. Problem Statement……………………………………………….………5
c. Objectives………………………..……………………………………….5
d. Benefits………………………………………………….………...……..6
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CHAPTER II: LITERATURE REVIEW………………………………………7
a. Public Relations…………………………………………..……………….7
b. The Role of Public Relations…………………………….………………..8
c. Communication Strategy……………………………….…………………9
d. Customer Satisfaction…………………..……………..………………….11
e. Effectiveness…………………………..…………….……………………11
f. International Office of UNS………..…………….………………………12
g. Immigration………………………..…………….………………………..15
CHAPTER III: Discussion…………………………………………………..…...17
a. The Mechanism of Processing Immigration Documents….......……..…...17
b. The Effectiveness of the Immigration Service
Provided by UNS International Office………………….………………..25
CHAPTER IV: CONCLUSION AND SUGGESTION
a. Conclusion……………………………………………..…………………..34
b. Suggestion…………………………………………….…………………...38
BIBLIOGRAPHY
APPENDICES
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