Designing and Implementing e-Government Strategy

  Designing and Implementing e-Gov ernment Strategy GOVERNANCE ELECTRONIC

Definition of E-Government

  What is E-Government? “E-Government is an ongoing process of transformation of Government towards the provision of government services (information, transactions) through electronic means, including access to government information and the completion of government transactions on an ‘anywhere, anytime’ basis.” PricewaterhouseCoopers

  

E-Governance is the application of Information and C

ommunication Technology (ICT) for delivering govern

ment services, exchange of information communicatio

n transactions, integration of various stand-alone syst

ems and services as well as back office processes and i

nteractions within the entire government frame work.

  “ “ ” ”

TODAY

  

The importance of using technologies and electronic meth

ods to manage organizations through the example of AIES

EC.

  Electronic identity card

Social security card

  name

Christian name

date of birth

sex social security number period of validity of the card

card number

sickness fund

sickness fund registration number insurance period _1234567890 insurance status social exemption status other data to be added in the future, key 2 if useful

Driving Force of E-Government

  Global competition is tense

Kable E-Government top 20:

  1. USA

  2. Singapore

  3. Australia

  4. Canada

  5. France

  6. UK

  7. Hong Kong Electronic Government International Kable Ltd.

Policy Objectives of E-Government

The economic benefits of E-government

  Improve efficiency

• and quality One-stop-shop
• service delivery Cost effectiveness
• Promote wider
• adoption of e- commerce

Road map to E-Government Web site for information dissemination

  

Electronic submission of information

Department-based interactive services

Integrated portal site to deliver one-stop shop services

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  To develop the necessary information infrastructure To adopt proper IT management practices E-government initiatives Training Culture Top level commitment High level implementation mechanism Our E-Government Strategy

  Government Backbone Network (GNET) Government Office Automation (GOA) Departmental network Central Internet Gateway (CIG) Certification Authority (CA) Government Communication Network (GCN) Mail Service Central Cyber Government Office (CCGO)

  E-Government IT Infrastructure

Proper IT Management Practices

  Software Asset

• Management (SAM)

  IT Security

• Management (ISM)

Training and culture

To foster an e-“civil service”

  High-level E–

• government seminars CSTDI workshops
• for directorate officers

  IT training courses

• for officers at all levels

  Implementation Mechanism

• Chaired by SITB
• EU, MSA, ITSD and BSPU

Project committees for individual E– government initiatives High-level Steering Committee

  Key E-Government Initiative - Electronic Service Delivery (ESD)

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Innovative Service Delivery

ESD aims to deliver public services in an innovative manner

  One-stop-shop customer-oriented

• service Convenient channels for service
• delivery Availability of service anytime
• Wide variety of payment methods
• Safe and secure services
• Comprehensive user support
• 17

  Certification Authorities Financial Institutions

  ESD Service Provider

  Overall Information Infrastructure of ESD

Internet Appliances Personal Computers via the Internet Public Information Kiosks Content Providers - Government departments -Public agencies -Businesses

ESD Access Channels

  Wide variety of channels to access ESD Public Public Information Computer Kiosks Facilities Community Cyber Points

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• Submission of tax return
• Renewal of driving and vehicle licenses
• Registration as a voter
• Payment of Government fees
• Tourist information

  20 ESD Applications

  Electronic Tendering System

  India e-Government Architecture

Key E-Government Initiatives

  Electronic procurement

  Further Development of Electronic

• Tendering System to cover higher value projects

ETS

  Electronic Marketplace

• Electronic Product Catalogue
• http://

  Other E-Government Initiatives .gov.hk www.

• Web-based Stores Ordering
• Electronic Leave Application
• Electronic Placing of Printing Order
• E-Form Project