S PKK 1203188 Table of content
DAFTAR ISI
PERNYATAAN ........................................................................................ ......... i
KATA PENGANTAR ......................................................................................... ii
UCAPAN TERIMA KASIH ............................................................................... ii
ABSTRAK ............................................................................................................. iv
DAFTAR ISI ......................................................................................................... v
DAFTAR TABEL .................................................................................................. vi
DAFTAR GAMBAR .............................................................................................vii
BAB I PENDAHULUAN ...................................................................................... 1
A. Latar Belakang Penelitian ............................................................................... 1
B. Rumusan MasalahPenelitian ............................................................................ 3
C. Tujuan Penelitian .............................................................................................. 3
D. Manfaat Penelitian ............................................................................................ 3
E. Struktur Organisasi Penelitian .......................................................................... 4
BAB II KAJIAN PUSTAKA ................................................................................ 6
A. Isola Resort Meetings Service .............................................................................. 6
1. Isola Resort Meetings Service Sebagai Trainng Center ........................................ 6
2. Jumlah Produksi yang ada di Isola Resort Meetings Service ................................ 6
B. Penataan Kamar Tamu di Isola Resort Meetings Service ..................................... 9
1. Persiapan Penataan Kamar Tamu............................................................ ............. 9
2. Pelaksanaan Penataan Kamar Tamu ....................................................... ........... 15
3. Evaluasi Penataan Kamar Tamu ............................................................. ........... 24
BAB III METODE PENELITIAN ...................................................................... 26
A. Desain Penelitian ................................................................................. ........... 26
B. Populasi dan Sampel ............................................................................ ........... 26
C. Instrumen ............................................................................................ ........... 27
D. Prosedur ............................................................................................... ........... 27
E. Analisis Data ........................................................................................ ........... 27
BAB IV TEMUAN PENELITIAN DAN PEMBAHASAN ................................ 29
A. Temuan Penelitian .............................................................................................. 29
B. Pembahasan Penelitian ....................................................................................... 47
BAB V SIMPULAN, IMPLIKASI DAN REKOMDASI……………………...53
A. Simpulan Penelitian .......................................................................................... 53
B. Implikasi ............................................................................................................ 54
C. Rekomendasi .................................................................................................... 55
DAFTAR PUSTAKA………………………………….………………………...56
LAMPIRAN……………………………………………………………………..57
i
Nurando Afnaeni, 2016
PENDAPAT MAHASISWA TENTANG MANFAAT PRAKTIK PENATAAN
KAMAR TAMU DI ISOLA RESORT MEETINGS SERVICE
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR TABEL
Tabel 2.1. Cleaning Equipmen .............................................................................. 11
Tabel 2.2 Linen Supplies ....................................................................................... 13
Tabel 2.3 Making Bed Menggunakan Duvet ......................................................... 17
Tabel 2.4 Cara Membersihkan Cleaning Equipment yang Telah
Digunakan……………………………………………………………...23
Tabel 2.5 Status Kamar…………………………………………………………..25
ii
Nurando Afnaeni, 2016
PENDAPAT MAHASISWA TENTANG MANFAAT PRAKTIK PENATAAN
KAMAR TAMU DI ISOLA RESORT MEETINGS SERVICE
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR GAMBAR
Gambar 2.1 Trolley ................................................................................................. 11
Gambar 2.2 Linen Supplies ..................................................................................... 13
Gambar 2.3 Coffee and Tea Service, dan Memo Pad ............................................. 14
Gambar 2.4 Membuka Pintu ................................................................................... 15
Gambar 2.5 Open curtain & Window .................................................................... 16
Gambar 2.6 Stripping Sampah ................................................................................ 16
Gambar 2.7 Dusting ................................................................................................ 18
Gambar 2.8 Swepping ............................................................................................ .18
Gambar 2.9 Finall Checking ................................................................................... 19
Gambar 2.10 Close the Door Leave Guest Room ................................................... 19
Gambar 2.11 Membersihkan Bath Tub ................................................................... 20
Gambar 2.12 Membersihkan Toilet Bowl ............................................................... 21
Gambar 2.13 Membersihkan Wash Basin ............................................................... 21
Gambar 2.14 Membersihkan Lantai Kamar Mandi ............................................... 22
Gambar 2.15 Refill Room Amenities ....................................................................... 22
Gambar 4.1 Personal Grooming Bermanfaat ........................................................ 29
Gambar 4.2 Personal Grooming Cukup Bermanfaat ............................................. 30
Gambar 4.3 Penataan Isi Trolley Bermanfaat ........................................................ 31
Gambar 4.4 Penataan Isi Trolley Cukup Bermanfaat ............................................. 32
Gambar 4.5 Penataan Isi Trolley Kurang Bermanfaat ........................................... 33
Gambar 4.6 Penataan Isi Trolley Sangat Kurang Bermanfaat ............................... 34
Gambar 4.7 Membersihkan Guest Room Bermanfaat .......................................... 35
Gambar 4.8 Membersihkan Guest Room Cukup Bermanfaat ................................ 36
Gambar 4.9 Membersihkan Guest Room Kurang Bermanfaat............................... 37
Gambar 4.10 Membersihkan Bathroom Bermanfaat ............................................. 38
Gambar 4.11 Membersihkan Bathroom Cukup Bermanfaat.................................. 39
Gambar 4.12 Membersihkan Bathroom Kurang Bermanfaat ................................ 40
Gambar 4.13 Membersihkan Trolley Cukup Bermanfaat ...................................... 41
Gambar 4.14 Membersihkan Trolley Kurang Bermanfaat ..................................... 42
Gambar 4.15 Membersihkan Trolley Sangat Kurang Bermanfaat ......................... 43
Gambar 4.16 Evaluasi Bermanfaat ....................................................................... 44
Gambar 4.17 Evaluasi Cukup Bermanfaat .............................................................. 45
Gambar 4.18 Evaluasi Kurang Bermanfaat ............................................................ 46
Gambar 4.19 Evaluasi Sangat Kurang Bermanfaat................................................. 47
iii
Nurando Afnaeni, 2016
PENDAPAT MAHASISWA TENTANG MANFAAT PRAKTIK PENATAAN
KAMAR TAMU DI ISOLA RESORT MEETINGS SERVICE
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
PERNYATAAN ........................................................................................ ......... i
KATA PENGANTAR ......................................................................................... ii
UCAPAN TERIMA KASIH ............................................................................... ii
ABSTRAK ............................................................................................................. iv
DAFTAR ISI ......................................................................................................... v
DAFTAR TABEL .................................................................................................. vi
DAFTAR GAMBAR .............................................................................................vii
BAB I PENDAHULUAN ...................................................................................... 1
A. Latar Belakang Penelitian ............................................................................... 1
B. Rumusan MasalahPenelitian ............................................................................ 3
C. Tujuan Penelitian .............................................................................................. 3
D. Manfaat Penelitian ............................................................................................ 3
E. Struktur Organisasi Penelitian .......................................................................... 4
BAB II KAJIAN PUSTAKA ................................................................................ 6
A. Isola Resort Meetings Service .............................................................................. 6
1. Isola Resort Meetings Service Sebagai Trainng Center ........................................ 6
2. Jumlah Produksi yang ada di Isola Resort Meetings Service ................................ 6
B. Penataan Kamar Tamu di Isola Resort Meetings Service ..................................... 9
1. Persiapan Penataan Kamar Tamu............................................................ ............. 9
2. Pelaksanaan Penataan Kamar Tamu ....................................................... ........... 15
3. Evaluasi Penataan Kamar Tamu ............................................................. ........... 24
BAB III METODE PENELITIAN ...................................................................... 26
A. Desain Penelitian ................................................................................. ........... 26
B. Populasi dan Sampel ............................................................................ ........... 26
C. Instrumen ............................................................................................ ........... 27
D. Prosedur ............................................................................................... ........... 27
E. Analisis Data ........................................................................................ ........... 27
BAB IV TEMUAN PENELITIAN DAN PEMBAHASAN ................................ 29
A. Temuan Penelitian .............................................................................................. 29
B. Pembahasan Penelitian ....................................................................................... 47
BAB V SIMPULAN, IMPLIKASI DAN REKOMDASI……………………...53
A. Simpulan Penelitian .......................................................................................... 53
B. Implikasi ............................................................................................................ 54
C. Rekomendasi .................................................................................................... 55
DAFTAR PUSTAKA………………………………….………………………...56
LAMPIRAN……………………………………………………………………..57
i
Nurando Afnaeni, 2016
PENDAPAT MAHASISWA TENTANG MANFAAT PRAKTIK PENATAAN
KAMAR TAMU DI ISOLA RESORT MEETINGS SERVICE
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR TABEL
Tabel 2.1. Cleaning Equipmen .............................................................................. 11
Tabel 2.2 Linen Supplies ....................................................................................... 13
Tabel 2.3 Making Bed Menggunakan Duvet ......................................................... 17
Tabel 2.4 Cara Membersihkan Cleaning Equipment yang Telah
Digunakan……………………………………………………………...23
Tabel 2.5 Status Kamar…………………………………………………………..25
ii
Nurando Afnaeni, 2016
PENDAPAT MAHASISWA TENTANG MANFAAT PRAKTIK PENATAAN
KAMAR TAMU DI ISOLA RESORT MEETINGS SERVICE
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR GAMBAR
Gambar 2.1 Trolley ................................................................................................. 11
Gambar 2.2 Linen Supplies ..................................................................................... 13
Gambar 2.3 Coffee and Tea Service, dan Memo Pad ............................................. 14
Gambar 2.4 Membuka Pintu ................................................................................... 15
Gambar 2.5 Open curtain & Window .................................................................... 16
Gambar 2.6 Stripping Sampah ................................................................................ 16
Gambar 2.7 Dusting ................................................................................................ 18
Gambar 2.8 Swepping ............................................................................................ .18
Gambar 2.9 Finall Checking ................................................................................... 19
Gambar 2.10 Close the Door Leave Guest Room ................................................... 19
Gambar 2.11 Membersihkan Bath Tub ................................................................... 20
Gambar 2.12 Membersihkan Toilet Bowl ............................................................... 21
Gambar 2.13 Membersihkan Wash Basin ............................................................... 21
Gambar 2.14 Membersihkan Lantai Kamar Mandi ............................................... 22
Gambar 2.15 Refill Room Amenities ....................................................................... 22
Gambar 4.1 Personal Grooming Bermanfaat ........................................................ 29
Gambar 4.2 Personal Grooming Cukup Bermanfaat ............................................. 30
Gambar 4.3 Penataan Isi Trolley Bermanfaat ........................................................ 31
Gambar 4.4 Penataan Isi Trolley Cukup Bermanfaat ............................................. 32
Gambar 4.5 Penataan Isi Trolley Kurang Bermanfaat ........................................... 33
Gambar 4.6 Penataan Isi Trolley Sangat Kurang Bermanfaat ............................... 34
Gambar 4.7 Membersihkan Guest Room Bermanfaat .......................................... 35
Gambar 4.8 Membersihkan Guest Room Cukup Bermanfaat ................................ 36
Gambar 4.9 Membersihkan Guest Room Kurang Bermanfaat............................... 37
Gambar 4.10 Membersihkan Bathroom Bermanfaat ............................................. 38
Gambar 4.11 Membersihkan Bathroom Cukup Bermanfaat.................................. 39
Gambar 4.12 Membersihkan Bathroom Kurang Bermanfaat ................................ 40
Gambar 4.13 Membersihkan Trolley Cukup Bermanfaat ...................................... 41
Gambar 4.14 Membersihkan Trolley Kurang Bermanfaat ..................................... 42
Gambar 4.15 Membersihkan Trolley Sangat Kurang Bermanfaat ......................... 43
Gambar 4.16 Evaluasi Bermanfaat ....................................................................... 44
Gambar 4.17 Evaluasi Cukup Bermanfaat .............................................................. 45
Gambar 4.18 Evaluasi Kurang Bermanfaat ............................................................ 46
Gambar 4.19 Evaluasi Sangat Kurang Bermanfaat................................................. 47
iii
Nurando Afnaeni, 2016
PENDAPAT MAHASISWA TENTANG MANFAAT PRAKTIK PENATAAN
KAMAR TAMU DI ISOLA RESORT MEETINGS SERVICE
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu