The Activities Of Reservation And Ticketing Divisionin Sriwijaya Air Solo cover
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THE ACTIVITIES OF RESERVATION AND
TICKETING DIVISIONIN SRIWIJAYA AIR
SOLO
FINAL PROJECT REPORT
Submitted as a Partial Requirement in Obtaining Degree in the English
Diploma Program, Faculty of Letters and fine Arts
SebelasMaret University
By:
Fila Sabila
C9310031
ENGLISH DIPLOMA PROGRAM
FACULTY OF LETTERS AND FINE ARTS
SEBELAS MARET UNIVERSITY
2014
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MOTTO
Education is the most powerful weapon which you can use to change the world
(Nelson Mandela)
Live as if you were to die tomorrow. Learn as if you were to live forever
(Mahatma Gandhi)
Educating the mind without educating the heart is no education at all.
(Aristotle)
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DEDICATION
This final project is dedicated to :
1. Allah SWT
2. My Supermom and Superdad
3. My Beloved Sisters
4. My Best Partner
5. All of My Friends
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PREFACE
Firstly, I would to thank to Allah SWT for his blessing and guidance
during finishing the study in English Diploma Program, Faculty of Letters and
Fine Arts Sebelas Maret University. This final project report was written based on
the job training that I did in Sriwijaya Air Solo. The tittle of this final project is
“THE ACTIVITIES OF RESERVATION AND TICKETING DIVISION IN
SRIWIJAYA AIR SOLO”. This final project report is written to fulfill the
requirement in obtaining the English Diploma Degree.
The goal of this final project report is to explain The Activities of
Reservation and Ticketing Division in Sriwijaya Air Solo.
Finally, I realized that there are still a lot of mistakes in this final project
report. So I will appreciate and accept any suggestion and criticism are needed as
an evaluation in the future. I hope this final project report will be useful for
everyone especially for all of the readers who are interested in Reservation and
Ticketing Division.
Surakarta, January 2014
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Fila Sabila
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AKNOWLEDGEMENT
Bismillahirahmannirrahiim
Alhamdulillahirobbil’alamin, first I would say a lot of thank to Allah SWT, who
has given me everything to finish this final project. In conducting this report, I got
some helps from many people. As a result, I would like to say my appreciation to :
1. Drs. Riyadi Santosa, M.Ed, Ph.D, as a Dean of Faculty of Letters and Fine
Arts, Sebelas Maret University for approving this report.
2. Yusuf Kurniawan, S.S, M.A., as the Head of the English Diploma
Program.
3. Dra. Nani Sukarni, M.S, as my supervisor thanks for the guidance and
motivation.
4. All of the lecturers of English Diploma Program for guidance, motivation
and lecture.
5. Harnoko as distric Manager, thank you so much for chance given to me to
have the job training in Sriwijaya Air Solo.
6. All staff in Sriwijaya Air Solo. Thanks for your kidness and guidance
during the job training.
7. All of my friends in TTO SJ SOC, especially Juvita Marini and Silva
thank you for your time to assist me when I was a new trainee in the
Reservation and Ticketing Division.
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8. My beloved parents and sisters. Thanks for everything given to me. Your
loves, praver, guidance, support and advice make me stronger.
9. I am especially thankful to my best partner, thanks for your support,
advice, patience, kindness, time and everything that you have given to me.
10. Thanks to all my best friends, Linggar Floridia, Retnowaty, Listianti
Wulandari,
Nita,
Karimah,
Lia
Rahajeng,
Marimar
thanks
for
unforgettable moments.
11. All friends in Senior high school (SOLID) that I cannot mention one by
one. Thanks a lot for everything guys.
12. All of staff in English Diploma Program.
I realized that this final project is still far from being perfect. In order to
make this final project report better, I accept criticism and suggestion.
Finally, I hope this final project is useful for all readers.
Surakarta, January 2014
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ABSTRACT
Fila Sabila, 2014. THE ACTIVITIES OF RESERVATION AND
TICKETING DIVISION IN SRIWIJAYA AIR SOLO. English Diploma
Program, Faculty of Letters and Fine Arts, Sebelas Maret University.
This final project is based on the job training the reservation and ticketing staff of
Sriwijaya Air Solo. The objectives of this final project report are to describe the
job of reservation and ticketing staff and to explain the process of handling
reservation and ticketing in Sriwijaya Air Solo.
Based on the observation, job shifts in Sriwijaya Air Solo is divided into two
shifts. They are morning shifts and afternoon shifts. The staff have several duties.
Such as : preparing the stationary tools on the desk, turning on the computer,
printer and telephone, setting the documents, handling city check-in, handling
reservation directly by phone, email and fax and handling the issue of ticket. The
process of handling reservation in Sriwijaya Air Solo uses Gabrielle system where
the staff must input their own sign In code, to makes a PNR. Firstly the staff
showed the available display, book seat, after that put the passengers name, then
put the contact person and to save the reservation data use action *R/FI. Process
of issuing ticket in Sriwijaya Air Solo using computerized system, the
computerized system includes retrieve a PNR using booking reference code or
passenger name, enter TKT: then ETK : XX/ALL or ETK : XX/INF for issuing
infant ticket, after that complete the several blank information. Such as :
PASSWD, AXB, AXT, FOP, AXC, AXV, AXF, AXE, AXG.
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TABLE OF CONTENTS
TITTLE PAGE ..................................................................................................... i
APPROVAL OF CONSULTANT ........................................................................ ii
APPROVAL OF THE BOARD OF EXAMINER ............................................iii
MOTTO .............................................................................................................. iv
DEDICATION ...................................................................................................... v
PREFACE ............................................................................................................. vi
ACNOWLEDGEMENT ................................................................................... vii
ABSTRACT ....................................................................................................... ix
TABLE OF CONTENTS .................................................................................... x
CHAPTER I : INTRODUCTION
A.
Background ...................................................................................... 1
B.
Objectives ......................................................................................... 3
C.
Benefits............................................................................................. 4
CHAPTER II : LITERATURE REVIEW
A.
Aviation Industry.............................................................................. 5
B.
Reservation ....................................................................................... 6
C.
Ticketing......................................................................................... 13
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CHAPTER III : DISCUSSION
A.
Description of Sriwijaya Air .......................................................... 14
B.
The Job Description of Reservation and Ticketing Staff ............... 20
C.
The Process of Handling Reservation and Ticketing
in Sriwijaya Air Solo ..................................................................... 22
1. Process of Handling Reservation in Sriwijaya Air Solo
Using Online System……………………………………… 22
2. Process of issuing Ticket In Sriwijaya Air Solo
Using Online System……………………………………… 27
CHAPTER IV : CONCLUSION AND SUGGESTION
A.
Conclusions .................................................................................... 30
B.
Suggestions..................................................................................... 32
BIBLIOGRAPHY
APPENDICES
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THE ACTIVITIES OF RESERVATION AND
TICKETING DIVISIONIN SRIWIJAYA AIR
SOLO
FINAL PROJECT REPORT
Submitted as a Partial Requirement in Obtaining Degree in the English
Diploma Program, Faculty of Letters and fine Arts
SebelasMaret University
By:
Fila Sabila
C9310031
ENGLISH DIPLOMA PROGRAM
FACULTY OF LETTERS AND FINE ARTS
SEBELAS MARET UNIVERSITY
2014
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MOTTO
Education is the most powerful weapon which you can use to change the world
(Nelson Mandela)
Live as if you were to die tomorrow. Learn as if you were to live forever
(Mahatma Gandhi)
Educating the mind without educating the heart is no education at all.
(Aristotle)
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iv
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DEDICATION
This final project is dedicated to :
1. Allah SWT
2. My Supermom and Superdad
3. My Beloved Sisters
4. My Best Partner
5. All of My Friends
commit to user
v
perpustakaan.uns.ac.id
digilib.uns.ac.id
PREFACE
Firstly, I would to thank to Allah SWT for his blessing and guidance
during finishing the study in English Diploma Program, Faculty of Letters and
Fine Arts Sebelas Maret University. This final project report was written based on
the job training that I did in Sriwijaya Air Solo. The tittle of this final project is
“THE ACTIVITIES OF RESERVATION AND TICKETING DIVISION IN
SRIWIJAYA AIR SOLO”. This final project report is written to fulfill the
requirement in obtaining the English Diploma Degree.
The goal of this final project report is to explain The Activities of
Reservation and Ticketing Division in Sriwijaya Air Solo.
Finally, I realized that there are still a lot of mistakes in this final project
report. So I will appreciate and accept any suggestion and criticism are needed as
an evaluation in the future. I hope this final project report will be useful for
everyone especially for all of the readers who are interested in Reservation and
Ticketing Division.
Surakarta, January 2014
commit to user
vi
Fila Sabila
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AKNOWLEDGEMENT
Bismillahirahmannirrahiim
Alhamdulillahirobbil’alamin, first I would say a lot of thank to Allah SWT, who
has given me everything to finish this final project. In conducting this report, I got
some helps from many people. As a result, I would like to say my appreciation to :
1. Drs. Riyadi Santosa, M.Ed, Ph.D, as a Dean of Faculty of Letters and Fine
Arts, Sebelas Maret University for approving this report.
2. Yusuf Kurniawan, S.S, M.A., as the Head of the English Diploma
Program.
3. Dra. Nani Sukarni, M.S, as my supervisor thanks for the guidance and
motivation.
4. All of the lecturers of English Diploma Program for guidance, motivation
and lecture.
5. Harnoko as distric Manager, thank you so much for chance given to me to
have the job training in Sriwijaya Air Solo.
6. All staff in Sriwijaya Air Solo. Thanks for your kidness and guidance
during the job training.
7. All of my friends in TTO SJ SOC, especially Juvita Marini and Silva
thank you for your time to assist me when I was a new trainee in the
Reservation and Ticketing Division.
commit to user
vii
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digilib.uns.ac.id
8. My beloved parents and sisters. Thanks for everything given to me. Your
loves, praver, guidance, support and advice make me stronger.
9. I am especially thankful to my best partner, thanks for your support,
advice, patience, kindness, time and everything that you have given to me.
10. Thanks to all my best friends, Linggar Floridia, Retnowaty, Listianti
Wulandari,
Nita,
Karimah,
Lia
Rahajeng,
Marimar
thanks
for
unforgettable moments.
11. All friends in Senior high school (SOLID) that I cannot mention one by
one. Thanks a lot for everything guys.
12. All of staff in English Diploma Program.
I realized that this final project is still far from being perfect. In order to
make this final project report better, I accept criticism and suggestion.
Finally, I hope this final project is useful for all readers.
Surakarta, January 2014
commit to user
viii
perpustakaan.uns.ac.id
digilib.uns.ac.id
ABSTRACT
Fila Sabila, 2014. THE ACTIVITIES OF RESERVATION AND
TICKETING DIVISION IN SRIWIJAYA AIR SOLO. English Diploma
Program, Faculty of Letters and Fine Arts, Sebelas Maret University.
This final project is based on the job training the reservation and ticketing staff of
Sriwijaya Air Solo. The objectives of this final project report are to describe the
job of reservation and ticketing staff and to explain the process of handling
reservation and ticketing in Sriwijaya Air Solo.
Based on the observation, job shifts in Sriwijaya Air Solo is divided into two
shifts. They are morning shifts and afternoon shifts. The staff have several duties.
Such as : preparing the stationary tools on the desk, turning on the computer,
printer and telephone, setting the documents, handling city check-in, handling
reservation directly by phone, email and fax and handling the issue of ticket. The
process of handling reservation in Sriwijaya Air Solo uses Gabrielle system where
the staff must input their own sign In code, to makes a PNR. Firstly the staff
showed the available display, book seat, after that put the passengers name, then
put the contact person and to save the reservation data use action *R/FI. Process
of issuing ticket in Sriwijaya Air Solo using computerized system, the
computerized system includes retrieve a PNR using booking reference code or
passenger name, enter TKT: then ETK : XX/ALL or ETK : XX/INF for issuing
infant ticket, after that complete the several blank information. Such as :
PASSWD, AXB, AXT, FOP, AXC, AXV, AXF, AXE, AXG.
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ix
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TABLE OF CONTENTS
TITTLE PAGE ..................................................................................................... i
APPROVAL OF CONSULTANT ........................................................................ ii
APPROVAL OF THE BOARD OF EXAMINER ............................................iii
MOTTO .............................................................................................................. iv
DEDICATION ...................................................................................................... v
PREFACE ............................................................................................................. vi
ACNOWLEDGEMENT ................................................................................... vii
ABSTRACT ....................................................................................................... ix
TABLE OF CONTENTS .................................................................................... x
CHAPTER I : INTRODUCTION
A.
Background ...................................................................................... 1
B.
Objectives ......................................................................................... 3
C.
Benefits............................................................................................. 4
CHAPTER II : LITERATURE REVIEW
A.
Aviation Industry.............................................................................. 5
B.
Reservation ....................................................................................... 6
C.
Ticketing......................................................................................... 13
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CHAPTER III : DISCUSSION
A.
Description of Sriwijaya Air .......................................................... 14
B.
The Job Description of Reservation and Ticketing Staff ............... 20
C.
The Process of Handling Reservation and Ticketing
in Sriwijaya Air Solo ..................................................................... 22
1. Process of Handling Reservation in Sriwijaya Air Solo
Using Online System……………………………………… 22
2. Process of issuing Ticket In Sriwijaya Air Solo
Using Online System……………………………………… 27
CHAPTER IV : CONCLUSION AND SUGGESTION
A.
Conclusions .................................................................................... 30
B.
Suggestions..................................................................................... 32
BIBLIOGRAPHY
APPENDICES
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