ENHANCING.NOTEtextlec veit
Chapter 8
Enhancing Relationships
This multimedia product and its contents are protected under copyright law. The following are prohibited by law:
•Any public performance or display, including transmission of any image over a network;
•Preparation
This multimedia product
and its contents
protectedwork,
under copyright
law.
following are
of any are
derivative
including
theThe
extraction,
in whole or in part, of any images;
prohibited by law:•Any rental, lease, or lending of the program
•any public performance or display, including transmission of any image over a network;
•preparation of any derivative work, including the extraction, in whole or in part, of any images;
•any rental, lease, or lending of the program.
Communication Principles
Appropriately
adapt your
message to
others
Listen and
respond
thoughtfully to
others
Be aware of
your
communication
Effectively use
and
interpret
nonverbal
messages
Effectively use
and
interpret verbal
messages
Chapter 8: Enhancing Relationships
Enhancing Relationships
The Importance of Friendship
The Importance of Family
The Importance of Colleagues
Stages of Relationship Development
Managing Interpersonal Conflict
Chapter 8: Enhancing Relationships
The Importance of Friendship
Friendship Over the Years
childhood
adolescent
peer relationships are the
most important social
influence on our behavior
adult
elderly and friendships
Chapter 8: Enhancing Relationships
Enhancing Friendships
Awareness of Yourself
We Use Communication To Initiate,
Develop, Deepen And Maintain Friendships
Listening And Responding Are Critical
Learn To Adapt
Chapter 8: Enhancing Relationships
The Importance of Family
Changing Nature of Family
Enhancing Family
Relationships
discover who we are in families
earliest lessons about verbal and nonverbal
communication
family relationships are built upon trust
family relationships involve adaptation
Chapter 8: Enhancing Relationships
The Importance of Colleagues
On the Job Communication
communication skills are highly valued
Enhancing Workplace Relationships
uncertainty reduction
verbal and nonverbal communication skills
listening and responding
adaptation is critical to successful coworker
relationships
Chapter 8: Enhancing Relationships
Stages of Interpersonal Relationships
Relational Development Proceeds in
Discernable Stages
IPC is Affected by the Stage of the
Relationship
IPC Facilitates Movement Between the
Various Stages
Elevator Model
Chapter 8: Enhancing Relationships
Relational Escalation
Pre-Interaction Awareness
Initiation
Exploration
Intensification
Intimacy
Chapter 8: Enhancing Relationships
Relational De-Escalation
Turmoil or Stagnation
De-Intensification
Individualization
Separation
Post-Interaction
Managing Interpersonal Conflict
IP conflict is a struggle that occurs when two
people cannot agree on a way to meet their
needs.
Mild
Difference
Disagreement
The Struggle Spectrum
Dispute
Campaign
Litigation
Fight
Chapter 8: Enhancing Relationships
How Conflict Functions in Relationships
Conflict Is Normal
Constructive Conflict
suggest areas of change
revitalize the relationship
Destructive Conflict
dismantles relationships
lack of flexibility is the hallmark
Chapter 8: Enhancing Relationships
Conflict Involves Power
Interpersonal power means the ability to
influence another in the direction we desire.
Power and Relationships
complementary
symmetrical
parallel
Assertive and Aggressive
Communication
Assertive communication takes the
listener’s feelings and rights into account;
aggressive communication does not.
To assert yourself is to let your
communication partner know that his or her
behavior is infringing on your rights.
Chapter 8: Enhancing Relationships
Styles of Managing Conflict
Nonconfrontational
placating
distracting
computing
withdrawing
giving in
Chapter 8: Enhancing Relationships
Styles of Managing Conflict
Nonconfrontational
Confrontational
control
win/lose philosophy
Cooperative
conflict is not a game
conflict is a set of problems to be solved
Chapter 8: Enhancing Relationships
Conflict Management Skills
Manage Emotions
Manage Information
Manage Goals
Manage the Problem
Enhancing Relationships
This multimedia product and its contents are protected under copyright law. The following are prohibited by law:
•Any public performance or display, including transmission of any image over a network;
•Preparation
This multimedia product
and its contents
protectedwork,
under copyright
law.
following are
of any are
derivative
including
theThe
extraction,
in whole or in part, of any images;
prohibited by law:•Any rental, lease, or lending of the program
•any public performance or display, including transmission of any image over a network;
•preparation of any derivative work, including the extraction, in whole or in part, of any images;
•any rental, lease, or lending of the program.
Communication Principles
Appropriately
adapt your
message to
others
Listen and
respond
thoughtfully to
others
Be aware of
your
communication
Effectively use
and
interpret
nonverbal
messages
Effectively use
and
interpret verbal
messages
Chapter 8: Enhancing Relationships
Enhancing Relationships
The Importance of Friendship
The Importance of Family
The Importance of Colleagues
Stages of Relationship Development
Managing Interpersonal Conflict
Chapter 8: Enhancing Relationships
The Importance of Friendship
Friendship Over the Years
childhood
adolescent
peer relationships are the
most important social
influence on our behavior
adult
elderly and friendships
Chapter 8: Enhancing Relationships
Enhancing Friendships
Awareness of Yourself
We Use Communication To Initiate,
Develop, Deepen And Maintain Friendships
Listening And Responding Are Critical
Learn To Adapt
Chapter 8: Enhancing Relationships
The Importance of Family
Changing Nature of Family
Enhancing Family
Relationships
discover who we are in families
earliest lessons about verbal and nonverbal
communication
family relationships are built upon trust
family relationships involve adaptation
Chapter 8: Enhancing Relationships
The Importance of Colleagues
On the Job Communication
communication skills are highly valued
Enhancing Workplace Relationships
uncertainty reduction
verbal and nonverbal communication skills
listening and responding
adaptation is critical to successful coworker
relationships
Chapter 8: Enhancing Relationships
Stages of Interpersonal Relationships
Relational Development Proceeds in
Discernable Stages
IPC is Affected by the Stage of the
Relationship
IPC Facilitates Movement Between the
Various Stages
Elevator Model
Chapter 8: Enhancing Relationships
Relational Escalation
Pre-Interaction Awareness
Initiation
Exploration
Intensification
Intimacy
Chapter 8: Enhancing Relationships
Relational De-Escalation
Turmoil or Stagnation
De-Intensification
Individualization
Separation
Post-Interaction
Managing Interpersonal Conflict
IP conflict is a struggle that occurs when two
people cannot agree on a way to meet their
needs.
Mild
Difference
Disagreement
The Struggle Spectrum
Dispute
Campaign
Litigation
Fight
Chapter 8: Enhancing Relationships
How Conflict Functions in Relationships
Conflict Is Normal
Constructive Conflict
suggest areas of change
revitalize the relationship
Destructive Conflict
dismantles relationships
lack of flexibility is the hallmark
Chapter 8: Enhancing Relationships
Conflict Involves Power
Interpersonal power means the ability to
influence another in the direction we desire.
Power and Relationships
complementary
symmetrical
parallel
Assertive and Aggressive
Communication
Assertive communication takes the
listener’s feelings and rights into account;
aggressive communication does not.
To assert yourself is to let your
communication partner know that his or her
behavior is infringing on your rights.
Chapter 8: Enhancing Relationships
Styles of Managing Conflict
Nonconfrontational
placating
distracting
computing
withdrawing
giving in
Chapter 8: Enhancing Relationships
Styles of Managing Conflict
Nonconfrontational
Confrontational
control
win/lose philosophy
Cooperative
conflict is not a game
conflict is a set of problems to be solved
Chapter 8: Enhancing Relationships
Conflict Management Skills
Manage Emotions
Manage Information
Manage Goals
Manage the Problem