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Hoyt, C.L et al (2011) I Can Do That : The Impact of Implicit Theories on
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DAFTAR PUSTAKA
Abegglen,J.C. (2006).21st-Century Japanese Management New Systems, Lasting
Values. NY. Palgrave Macmillan
Adam. (1993). Quality In Education. NY.Springer
Afif.( 2013).Kilas Balik Perkembangan Teori Manajemen.Bandung
Airey, D dan Tribe, J (2005) An International Handbook Of Tourism Education.
London: Elsevier.
Ali, F. (2011).Teori dan Konsep Administrasi. Jakarta: Raja Grafindo
Alobiedat. A. (2010). The Effectiveness of the School Performance, by Using the
Total Quality Standards within the Education District of Al-Petra Province,
from the Perspective of the Public Schools Principals and
Teacher.International Education Studies.4 (2), hlm. 31-40.
Arwinge, O (2011) Internal Control A Study of Concept and Themes. London.
Springer.
Baalen,P.V dan Karsten, L. (2012).The evolution of management as an inter
disciplinary field. Journal of Management History .18 (2) hlm . 219-237
Babu, S.(2013) Leadership Behaviour In Educational Institutions: A Study.
International Journal of Organizational Behaviour & Management
Perspectives © Pezzottaite Journals 2 (3) hlm 514- 517
Bartoluci.,M. dkk (2014) Analysis Of Education System As A Factor Of Tourism
Development In Croatia.International Scientific Conference on Economic
and Social Development and 3rd Eastern European ESD Conference:
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Balogadoo, P.D. (2012).An evaluation of Students’ Quality Circles and the World
Council for Total Quality and Excellence in Education.AI &Soc (27) hlm
:337–355
Becket and Brookes. (2008). Quality Management Practice in Higher Education –
What Quality Are We Actually Enhancing?.Journal of Hospitality Leisure,
Sport and Tourism Education 7 (1), 40-54.
Bronn, C. (1998) Applying Epistemic Logic And Evidential Theory To Strategic
Arguments. Strat. Mgmt. J., (19) hlm , 81–95
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Effective Services Guide
408
Anang Sutono, 2016
MANAJEMEN MUTU PENDIDIKAN TINGGI BIDANG PARIWISATA
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
409
Cristiana, O (2012) Policy Issues in the Administration of Higher Education in
Nigeria . World Journal of Education 3 (1) 1 hlm 32-38
Deming, E. (1986).Improvement of Quality and Productivity through Action by
Management.National Productivity Review.
Devine, S (2005) The Viable Systems Model Applied to a NationalSystem of
Innovation to Inform Policy Development. Systemic Practice and Action
Research, Vol. 18, No. 5, hlm 491-517
Duderstadt, J.J (2001) A University for the 21st Century. Michigan University of
Michigan Press,
Dunn, W N. (2002).Public Policy Analysis; An Introduction. Prentice Hall. Inc.
Englowd Cliffts
Duekt dkk (2010) Reinterpreting Social Processes: How System Theory Can Help
To Understand Organizations And The Example Of Indonesia’s
Decentralization. Reinterpreting Social Processes E:CO Issue Vol. 12 No.
4 hlm . 30-56
Engen M. dan Holen, I.E (2014) Radical Versus Incremental Innovation: The
Importance of Key Competences in Service Firms . Technology Innovation
Management Review 4 (4) hlm 15-25
Engkoswara dan Komariah, A. (2010). Administrasi Pendidikan. Bandung:
Penerbit Alfabeta.
Eryanto (2012) Ilmu System . Jakarta. Guna Wijaya
ESD World Conference Workshop 18. (2009). EFA-ESD Dialogue: Creating
Synergies and Linkages for Educating for a Sustainable World.
ESD World Conference Workshop 21. (2009). Lifelong Learning and Education
for Sustainable Development.
Evans, N., Campbell, D., &Stonehouse, G. (2001). Strategic Management for
Travel and Tourism. Oxford: Butterworth-Heinemann.
Flick, U. Editor (2014) The SAGE Handbook of Qualitative Data Analysis.
London. Sage
Frear, D. (2007). The Effect of Change on Management Planning: Applying
Chaos Theory. International Journal of Business and Social Science, 2 (14)
hlm 57-60
Gaspersz, V. (2005).Total Quality Management. Jakarta: Gramedia.
Anang Sutono, 2016
MANAJEMEN MUTU PENDIDIKAN TINGGI BIDANG PARIWISATA
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
410
Gazperz,V ( 2006) ISO 9001 : 2000 and Continual Quality Improvement.Jakarta:
gramedia
Goetsch, D., D. L. & Davis, S., B. (2003).Quality Management. Introduction
TQM for Production, Processing and Services. Pearson: Prentice Hall
Green,J
(2007).The Essential Competencies In Hospitality And Tourism
Management: Perceptions Of Industry Leaders And University Faculty.
New Mexico State University.Dissertation
Griffith S, A. (2008). A Proposed Model for Assessing Quality Of Education
International Review of Education.2 (54) hlm. 99–112
Hardiman, B (2008).KebaruanTeoriNiklasLuhmann. Driyarkara.29 (3).hlm 1-15
Hauge T.,E et al (2014) School leadership and educational change: Tools and
practices in shared school leadership development J Educ Change 15hlm
357–376
Holly, P. & Southworth, G. Penyunting (2005) The Developing School.
Philadelphia . The Falmer Press
Horng.dkk. (2009).Evaluating The Quality Of Undergraduate Hospitality,
Tourism and Leisure Programmes. Journal of Hospitality, Leisure, Sport
and Tourism Education, 8(1), 37 – 54
Houston. (2007). Rethinking Quality and Improvement in Higher Education.
Quality Assurance in Education 16 (1) hlm. 61-79
Hoch, C. (2011).The Planning Research Agenda: Planning Theory for Practice.
TPR, 82 (2) hlm. 8-15
Hoy, Jardine. et al (2005). Improving Quality in Education. London :New Fetter
Lane
Hoyt et al (2011) I Can Do That : The Impact of Implicit Theories on Leadership
Role Model Effectiveness. Personality and Social Psychology
Bulletin38(2) hlm 257– 268
Hoyt, C.L et al (2011) I Can Do That : The Impact of Implicit Theories on
Leadership Role Model Effectiveness PersSoc Psychol Bull 2012 38: 257
Hudges, P. Penyunting (2013). Achieving Quality Education for All. NY. Springer
Indiahono, D.(2009) Kebijakan Publik Berbasis Dynamic policy Analysis.
Yogyakarta: Penerbit Gaya media
James, T.,E&Jorgensen,P.D. (2009).Policy Knowledge, Policy Formulation, and
Change: Revisiting a Foundational Question. Policy Studies Journal 37, 1;
hlm 141-162
Anang Sutono, 2016
MANAJEMEN MUTU PENDIDIKAN TINGGI BIDANG PARIWISATA
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
411
Jennings, Jr., F B. (2012). A Theory Of Planning Horizons (1): Market Design in a
Post- Neoclassical World, The Journal of Philosophical Economics. V:2, 537
Juran, J.M dan Godfrey.,A.,B (1999) the quality Control process. NY. Mc
Grawwhill
Kamil, M (2011). Model PendidikandanPelatihan. Bandung :Alfabeta
Kuruvilla, S &Dorstewitz, P (2009) There Is No ‘‘Point’’ in Decision-Making: a
Model of Transactive Rationality For Public Policy and Administration.
Policy Sci ( 43) hlm :263–287
Krause, D.,E (2007) Implementing Process Innovations : The Benefits of
Combining
Delegative-Participative
With
Consultative-Advisory
Leadership. Journal of Leadership & Organizational Studies. Volume 14
(1) hlm 16-25
Krüger, M., danScheerens, J. (2012).Conceptual Perspectives on School
Leadership.Netherlands: Springer
Larkin,S. (2010).Spiritually Sensitive Professional Development of Self: A
Curricular Module for Field Education. Social Work & Christianity. Vol.
37, No. 4 (2010), 446-466
Law, D. C. S. (2010). Quality assurance in post-secondary education: the student
experience. Quality Assurance in Education.18 (4) hlm. 250-270
Lunberg, B., and Lunberg, J.S. (1999). Practical Principles That Empower
Others to Solve Their Own Problems While Enriching Your Relationships .
USA: Penguin Group.
Madlock,P,E (2008) Employee Satisfaction The Link Between Leadership Style,
Communicator Competence, and Employee Satisfaction. Journal of
Business Communication 2008 45: 61
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