Coping With The Difficulty To Adapt Oneself At Work: A Case Study At Gambrinus Restaurant and Curry Kitchen.

ABSTRACT

Gambrinus Restaurant adalah salah satu restoran terkenal di kota
Bandung yang menyediakan makanan India dan Eropa. Gambrinus
Restaurant juga banyak dikunjungi oleh para wisatawan luar maupun
dalam negeri. Selain itu, Gambrinus memiliki banyak karyawan terutama
pramusaji. Sebagai salah seorang pemagang di Gambrinus Restaurant,
maka kemampuan dalam beradaptasi dengan pekerjaan dan situasi kerja
sangat diperlukan bagi para pemagang untuk dapat melakukan pekerjaan
dengan baik.
Belum adanya pengalaman kerja sebagai pramusaji di restoran
membuat pemagang bingung dalam menghadapi pekerjaan tersebut,
terutama dalam hal melakukan pekerjaan sebagai pramusaji. Selain itu,
pemagang juga akan menemui banyak rekan kerja di tempat kerja. Di sini
pemagang harus bisa memahami situasi kerja dan bagaimana melakukan
pekerjaan itu. Pemagang juga harus bisa bekerjasama dan membangun
hubungan yang baik dengan para pelayan lain.
Jika pemagang tidak dapat beradaptasi dengan pekerjaan di
Gambrinus Restaurant, maka pemagang akan sulit melakukan pekerjaan
itu dan pemagang akan merasa tidak nyaman dalam bekerja. Oleh karena
itu, pada tugas akhir yang berjudul ”Coping with the Difficulty to Adapt

Oneself at Work: A Case Study at Gambrinus Restauran and Curry
Kitchen”, saya akan memaparkan beberapa solusi untuk mengatasi
masalah kesulitan dalam melakukan pekerjaan yang disebabkan
kurangnya pemahaman mengenai pekerjaan, pengetahuan tentang
pekerjaan dan kurangnya komunikasi dengan rekan kerja.

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TABLE OF CONTENTS

ABSTRACT.……………………………………………………………………....i
DECLARATION OF ORIGINALITY.…………………………………………...ii
ACKNOWLEDGEMENTS.……………………………………………………..iii
TABLE OF CONTENTS.……………………………………………………….iv
CHAPTER 1: INTRODUCTION.……………………………………………….1
A.
B.
C.
D.

E.
F.

Background of the Study
Identification of the Problem
Objectives and Benefits of the Study
Description of the Institution
Limitation of the Study
Organization of the Term Paper

CHAPTER 2: PROBLEM ANALYSIS………………………………………….6
CHAPTER 3: POTENTIAL SOLUTIONS……………………………………..9
CHAPTER 4: CONCLUSION…………………………………………………12
BIBLIOGRAPHY
APPENDICES

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CHAPTER I

INTRODUCTION

A. Background of the Study
In this term paper, I would like to contribute some ideas in creating a
good working situation at Gambrinus Restaurant. This study is based on
my personal experience when I did my apprenticeship in Gambrinus
Restaurant. I have got some information about the situation and condition
in Gambrinus Restaurant, on which I will base my analysis about
improving the relationship between the senior waitress and the apprentice.
One of the ways to create a good working situation is by adaptation. In the
article Employment, Disability, and Adapting to Change it is said that, “the
employee can continue working with an adaptation to the workplace or
equipment and changes to the work practice and conditions of the
employee” (par.8). Adaptation is important at work because in a
workplace, one will find different situations and people.
I work in Gambrinus as an apprentice together with some other
students from D-III English Programme. A good working situation can be
the motivation for the apprentice to work and learn about how to serve the

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customers well in the restaurant. It can also make the apprentice feel
comfortable with the work and thus, they become more excited to work
there. Besides, the supervisor should give more understanding about the
work and the situation by training the people who do the apprenticeship
there so that they can adapt with the work and other waitresses more
easily and the apprentice will not be confused with the situation.
Beside the work, there are also some difficulties in cooperating and
communicating with other waitresses, for instance I cannot cooperate with
other waitresses in doing the work and the waitresses is too individual so
that it is difficult for me to communicate with them. To create a good
working situation, the senior waitress and the apprentice should work
together well. The senior waitresses should be nice to the apprentice and
willing to give insight about the work in the restaurant.

B. Identification of the Problem
During my apprenticeship at Gambrinus Restaurant, I find some
problems that are interesting to be discussed. One of the problems that I

want to discuss is the difficulty to adapt at work. There are two points of
my problems that I am going to discuss in this term paper:
• What are the causes and effects of the difficulties faced by the
apprentice in adapting at Gambrinus Restaurant?
• How should the difficulties be handled tactfully?

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C. Objectives and Benefits of the Study
The objectives of this study are:
• To find the causes and effects of the apprentice’s difficulties to
adapt with the work and senior colleagues in Gambrinus
Restaurant.
• To find suitable ways to create a good relationship among the
waitresses and the apprentice so that they can cooperate well in the
work.
The benefits of this study are:
• For Gambrinus Restaurant:

To know how create a nice working condition for the waitresses.
• For readers:
I also hope that this term paper will be useful for the students who
will do their apprenticeship and the readers can get some
information about work situation at Gambrinus Restaurant.
• For me:
I hope that this term paper can improve my English skills and my
knowledge. Furthermore, this term paper can help me to think
logically in solving problems, especially those related to
interpersonal skills.

D. Description of the Institution
Gambrinus Restaurant was established in 1988 by Ulrich Netidenthal.
The name of Gambrinus was taken from German language which means

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the king of beer. At first, Gambrinus Restaurant was located on Jalan

Sindang Sirna Bandung. When it was opened, Gambrinus only served
guest who were the friends of the owner. Neverthless, after the owner
realized that there was an opportunity to introduce the restaurant to other
people, he opened the restaurant for public.
In 1997, Gambrinus Restaurant moved to Jl. Drg. Suria Sumantri 59
Bandung, the current location. Gambrinus Restaurant changed the name
into Gambrinus Restaurant and Curry Kitchen because Gambrinus
Restaurant at the moment does not only serve German Food but also
Indian Food.
Besides, Gambrinus also provides menu A’la Carte and Buffet All You
Can Eat every Saturday. Now, Gambrinus is completed with a bar and
internet facility, so that if customers feel bored, customers can come to the
bar or if the customers want to go online, customers can use this facility for
free.
In 2003, Gambrinus Restaurant opened a new branch at Preanger
Hotel. Unfortunately, the branch’s sales decreased. As a result, the branch
closed in 2004 and the owner finally decided to operate only one
restaurant.

E. Limitation of the Study

The problem stated in this term paper is taken from my experience
when I did my apprenticeship at Gambrinus Restaurant. Observation had
been made since my first day until the end of my apprenticeship there,

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lasting for one month. From my experience when I did my apprenticeship
in Gambrinus Restaurant, I could identify some problems. The problem is
about the difficulty to adapt at work.
The problems will be discussed by using the cause and effect
approach. The first step is to find out the causes of the problem and then
the effects. The final step is to find the best solution to solve the problem,
which is to create a good working situation at Gambrinus Restaurant.
I do some library research to support the points that I will analyze. The
theories are taken from textbooks, my apprenticeship journal and Internet
sources.

F. Organization of the Term Paper

This term paper starts with the Abstract, a concise summary of the
entire paper in Indonesian and Declaration of Originality. The Abstract is
followed by the Acknowledgements, in which I acknowledge the work and
contributions of others. After that, there is a Table of Contents, then the
four chapters:
Chapter I

is the Introduction

Chapter II

deals with the problem analysis

Chapter III contains of the potential solutions to the problems
Chapter IV is the Conclusion
In the last part, I present the Bibliography and the Appendices.

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CHAPTER IV
CONCLUSION

Having done the apprenticeship in Gambrinus Restaurant, I could
pinpoint some problems that make me difficult to adapt at work. Very little
understanding about the work in Gambrinus Restaurant makes it difficult
for me to do the work. Beside that, I cannot adapt myself to the new
situation and there is lack of communication with other waitress so that it is
difficult for me to cooperate with the people, which can create bad
relationship between the other waitresses and me. To avoid the problems,
I have some solutions that I have analyzed in the previous chapter.
However, I will choose the best solution to solve the problems.
To solve the problem that I face when I do my apprenticeship at
Gambrinus Restaurant, I will combine solution two, to improve
communication between the waitress and the apprentice and solution
three, trying to adapt with the situation and the work by reading books
about interpersonal skills and learning to understand the situation myself.
By combining the two solutions, I believe that both Gambrinus and the new
waitress, in this case the apprentice, will get many benefits. Gambrinus as

the working place can encourage a condusive working environment; while

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the apprentice will get a chance to improve herself, especially her
emotional intelligence.
I suggest that Gambrinus Restaurant should give more explanation
about the work to the apprentice. Besides, the waitresses should want to
communicate about the work with the apprentice in order to create a good
relationship and cooperation in doing the work. I also hope that Gambrinus
Restaurant can create a good working situation so that the apprentice can
feel comfortable in the work. The apprentice should be active in the work
and not be afraid of trying to do the work. Moreover, the apprentice should
be more excited to do the work.
In conclusion, adaptation is important to an apprentice who is new at
work because the apprentice will find different situations and people in a
workplace. By adaptation, an apprentice can learn to understand the
situation and condition at work. Adaptation can also make the apprentice
ready to face the new situation. However, doing adaptation involves both
the company and the personnels, not only the new ones but also the old
ones, so that a productive cooperation can be set up.

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BIBLIOGRAPHY

Printed Sources
Brickman, Rick, Dr. , and Dr. Rick Kirschner. Dealing with People You
Can’t Stand: Part 3. Trans. Lilian Tedjasudhana. Jakarta: Gramedia
Pustaka Utama, 2004.
Robbins, Stephen P and Philip L. Hunsaker. Training in Inter Personal
Skills: Tips for Managing People at Work. New Jersey: Prentice Hall,
Inc. 1996.

Electronic Sources
Krummert, Bob. “The Care and Feeding of Millenials.” Penton Media, Inc.
August 2007.
“Qualification Career Development.” University of Technology Sydney. 15
July 2000.
“Employment, Disability, and Adapting to Change.” Citizens Information. 18
February 2008.


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