AKTIFITAS PUBLIC RELATIONS DALAM MEMENUHI INFORMASI YANG BERKAITAN DENGAN KELUHAN PELANGGAN (Studi pada Unit Public Relations PT. Telkom Kandatel Jember)

AKTIFITAS PUBLIC RELATIONS DALAM MEMENUHI INFORMASI YANG
BERKAITAN DENGAN KELUHAN PELANGGAN (Studi pada Unit Public
Relations PT. Telkom Kandatel Jember)
Oleh: Sinta Ro’iyyati (00220331)
Communication Science
Dibuat: 2007-01-26 , dengan 3 file(s).

Keywords: Aktifitas Public Relation, informasi, keluhan pelanggan
This research was held on PT. Telekomunikasi Indonesia Kandatel Jember, by due to explore
PT. Telekomunikasi Indonesia Kandatel Jember’s Public Relations activity to fullfill customers
information needed.
By descriptive qualitative methods, the subject of this research is gained by total sampling, and
the object is only one person wich is PT. Telkom Kandatel Jember’s Public Relations. This
research use observation, interview, and documentations technique, and use domain target
analysis by X is way of Y correlation.
The result of this research is to fulfill customers information needed, Public Relations activities
are: internal communication, eksternal communication, publications, promotion, customer
feedback responsive, fact finding, complain handling and evaluation. In their action, Public
Relations faced a few of problem. Public Relations PT. Telkom Kandatel Jember should have
their own team (not only one person), so there is no overlapping in their activities and duties and
due to fulfill customer information, Public Relations PT.Telkom Kandatel Jember should more

faster and effective.