Questionnaire development The roles of communication process for an effective lean manufacturing implementation.
doi: 10.3926 j iem .2009.v2n1.p128- 152 © © JI EM, 2009 – 2 1 : 128- 152 - I SSN: 2013- 0953
The roles of com m unication process for an effect ive lean m anufacturing im plem entat ion 135
P. Puvanasvar an; H. Megat ; T. S. Hong; M. M. Razali
firm s’ claim s to the adoption of lean production and actual changes m ade in this direct ion. Finally, t here is a posit ive relat ionship bet ween invest m ent in SMI and
actual changes towards lean principles, and perform ance. Meanwhile, the inform ation related to the im plem entation of leanness m ust be
clearly spelled out to everyone from top to bot t om in the organizat ion. This is very im portant as the com m unication process will pave way for people to accept the
new concept and able to overcom e resistance towards new changes in their work. Com m unicat ion is very im port ant and is inseparable from the business
environm ent. Little 1977 , highlighted that “ A substantial am ount of the day to day com m unication that goes on in any business is spoken com m unication between
individuals face- to- face com m unication or between individual and a sm all group com m ittee work, oral reporting to a board, instruction given to a group of
subordinates etc.” Warten L.Thom as 1985 pointed out that to achieve real success at workplace,
one m ust be able to com m unicate what one knows. Even, Le Vassan 1994 has stressed that effective com m unication is certainly an added asset for the business
sector to function in the econom ic network. I t is im port ant to use the technical knowledge to explore a problem and suggest ways of solving it . One m ust be able
to assem ble inform ation, analyze it and report the findings in a m anner that will lead it t o m ore efficient procedures, bet t er ways of doing things.”
3 Methodology