Stakeholders satisfaction 15. Stakeholders satisfaction

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2. AUN-QA Model for Programme Level

The revised AUN-QA model for programme level see Figure 8 starts with the expected learning outcomes 1st Column. There are four rows in the middle of the model and the first row addresses the question of how the expected learning outcomes are translated into the programme; and how they can be achieved via teaching and learning strategy and student assessment. The second row considers the input into the process including academic and support staff; student quality; student advice and support; and facilities and infrastructure. The third row addresses the quality assurance process of teaching and learning, staff development and stakeholders feedback. The fourth row focuses on the outcomes of the learning process including pass rates and dropout rates, the average time to graduate, employability of the graduates, and research activities. The final column addresses the achievements and ends with the fulfillment of stakeholders and the continuous improvement of the quality assurance and benchmarking. Figure 8 – Revised AUN-QA Model for Programme Level 13 | P a g e The revised AUN-QA model for programme level encompasses the following 15 criteria: 1. Expected learning outcomes 2. Programme specification 3. Programme structure and content 4. Teaching and learning strategy 5. Student assessment 6. Academic staff quality 7. Support staff quality 8. Student quality 9. Student advice and support 10. Facilities and infrastructure 11. Quality assurance of teaching and learning process 12. Staff development activities 13. Stakeholders feedback 14. Output

15. Stakeholders satisfaction

The description of each criterion is given in a box and the number in parenthesis shows the number in the list of statements in the AUN-QA Guidelines. To facilitate implementation and assessment of each criterion, the list of statements of each criterion is translated into sub-criterion listed in the checklist. The number in brackets [ ] in the sub-criterion indicates the corresponding statements in the box. Explanation and interpretation of the criterion are given following the description, where applicable. Diagnostic questions and sources of evidence are given to help Chief Quality Officers CQOs and assessors to find evidences in meeting the criterion. The checklist for AUN-QA Assessment at programme level is documented in Appendix A.