Policies Do Not Get Created When Oracle Access Manager is First Installed You Are Not Prompted for Credentials After Accessing a Protected Resource

20-48 Oracle Fusion Middleware Enterprise Deployment Guide for Oracle Identity Management

2. Increase the value in the Maximum Number of Sessions per User field to cover

all concurrent login sessions expected for any user. The range of values for this field is from 1 to any number.

20.6.5.2 Policies Do Not Get Created When Oracle Access Manager is First Installed

Problem The Administration Server takes a long time to start after configuring Oracle Access Manager. Solution Tune the OAM database. When the Administration server first starts after configuring Oracle Access Manager, it creates a number of default policies in the database. If the database is distant or in need of tuning, this can take a significant amount of time. Resources Authentication Policies Protected Higher Level Policy Protected Lower Level Policy Publicl Policy Authorization Policies Authorization Policies If you do not see these items, the initial population has failed. Check the Administration Server log file for details.

20.6.5.3 You Are Not Prompted for Credentials After Accessing a Protected Resource

Problem When you access a protected resource, Oracle Access Manager should prompt you for your user name and password. For example, after creating a simple HTML page and adding it as a resource, you should see credential entry screen. Solution If you do not see the credential entry screen, perform the following steps: 1. Verify that Host Aliases for IDMDomain have been set. You should have aliases for IDMDomain:80, IDMDomain:Null:, admin.mycompany.com:80, and sso.mycompany.com:443. 2. Verify that WebGate is installed. 3. Verify that OBAccessClient.xml was copied from DOMAIN_HOMEoutput to the WebGate Lib directory and that OHS was restarted. 4. When OBAccessClient.xml was first created, the file was not formatted. When the OHS is restarted, reexamine the file to ensure that it is now formatted. OHS gets a new version of the file from Oracle Access Manager when it first starts. 5. Shut down the Oracle Access Manager servers and try to access the protected resource. You should see an error saying Oracle Access Manager servers are not available. If you do not see this error, re-install WebGate. Managing Enterprise Deployments 20-49

20.6.6 Troubleshooting Oracle Identity Manager

This section describes some common problems that can arise with Oracle Identity Manager and the actions you can take to resolve the problem. Problem When you run Oracle Identity Manager configuration, the error java.io.FileNotFoundException: soaconfigplan.xml Permission denied may appear and Oracle Identity Manager configuration might fail. Solution To workaround this issue: 1. Delete the file tmpoaconfigplan.xml. 2. Start the configuration again OHbinconfig.sh. Problem If you are creating a user in Oracle Identity Manager by logging into Oracle Identity Manager, clicking the Administration tab, clicking the Create User link, entering the required information in the fields, and clicking Save in an active-active Oracle Identity Manager configuration, and the Oracle Identity Manager server that is handling the request fails, you may see a ResourceConnectionValidationxception in the Oracle Identity Manager log file, similar to: [2010-06-14T15:14:48.738-07:00] [oim_server2] [ERROR] [] [XELLERATE.SERVER] [tid: [ACTIVE].ExecuteThread: 0 for queue: weblogic.kernel.Default self-tuning] [userId: xelsysadm] [ecid: 004YGJGmYrtEkJV6u3M6UH00073A0005EI,0:1] [APP: oim11.1.1.3.0] [dcid: 12eb0f9c6e8796f4:-785b18b3:12938857792:-7ffd-0000000000000037] [URI: adminfacespagesAdmin.jspx] ClassMethod: PooledResourceConnectionheartbeat encounter some problems: Operation timed out[[ com.oracle.oim.gcp.exceptions.ResourceConnectionValidationxception: Operation timed out at oracle.iam.ldapsync.impl.repository.LDAPConnection.heartbeatLDAPConnection.ja va:162 at com.oracle.oim.gcp.ucp.PooledResourceConnection.heartbeatPooledResourceConnec tion.java:52 . . . Solution Despite this exception, the user is created correctly.

20.6.7 Troubleshooting Oracle Identity Federation

This section describes some common problems that can arise with Oracle Identity Federation and the actions you can take to resolve the problem. Problem On a Windows system, you cannot log in to the Oracle Identity Federation server even though it is running.