Description of Tourist Information Center Job Training Activities

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B. Description of Tourist Information Center

Tourist Information Centre TIC provides information and advice to the tourist about visitor attractions, amenities, events, accommodation, transport and other facilities in the local area and nationwide. TIC is responsible for the recruitment and training of staff and the purchasing of items for sale, such as books, postcards, gifts and souvenirs, and calendar of events. Tourist Information Centre TIC has three different locations; the first is in front office of DISBUDPAR Surakarta; the second is in Balapan Railway Station; and the third is in Adi Sumarmo International Airport. Tourist Information Centre TIC opens from 07.30 a.m. to 05.00 p.m. Moreover, TIC opens seven days a week, Monday to Sunday. However on Saturdays and Sundays it opens from 10.00 a.m. to 02.00 p.m. because many tourists visit on those days. Tourist Information Centre TIC asks the tourists to fill the form which is provided by TIC officer especially for foreign tourists. It contains name, nationality, present address, length of stay, purpose, impression and suggestion. This is used to arrange the statistic data of tourism in Surakarta.

C. Job Training Activities

The writer started to have his job training from 1st February, 2010 until 1st march, 2010. During the job training, he worked in Tourist Information Centre TIC of Dinas Kebudayaan dan Pariwisata Surakarta DISBUDPAR. The writer worked from Monday to Friday at 08.00 a.m. to 03.00 a.m. However on Fridays he worked from 07.30 a.m. until 11.00 a.m. The job done by the writer xxvi consisted of: 1. Welcoming Guests The writer welcomes the local and foreign tourists and gave them information about Solo tourism attraction and culinary. At the first time, the writer was worried if he could not handle the foreign tourists. Fortunately there were officers who helped him to handle the tourists. 2. Verifying Foreign Tourists Data The writer required the foreign tourists to fulfill the form which includes the tourists’ identity and their feeling about Surakarta Tourism. The form would be useful for tourism data in Disbudpar Surakarta. 3. Advertising The writer helped the marketing division to make brochure about new Surakarta Tourism Attraction. For example: brochure about Ngarsopuro Night Market Surakarta. Besides, the writer also received promotion brochure from other institutions or companies. 4. Sorting mail and answering a telephone call. The writer also sorted mail and answered telephone calls from other institutions or tourists.

D. Job Training Result