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and Other Services and Clearing Processing in Jakarta City Operation JCO.
In order to sustain our operations for the above services, Bank Mandiri has set up a Disaster Recovery Center DRC
to provide operational backup in the event of a disaster at the head offices. During 2004, we continued to improve our
operational backup system to ensure business continuity in the case of a disaster.
3. Procurement and Fixed Assets
• In order to improve efficiency, effectiveness, transparency
and planning functions as well as procurement control, we have adopted an e-procurement system for self
service procurement since August 2004, and developed an operational manual for inventory, procurement and
fixed assets recording, standard operating procedures and manuals SOPSOM for procurement. We also developed
a supplier review system including continuous review of price lists for goods.
• To maximize benefits from our unused assets, we
conducted a Current Assets Auction, which was held in July and August 2004, that generated Rp 5.1 billion in proceeds.
• As part of our efforts to provide comfort and service to
users and third parties, there was on-going maintenance and improvements to the head office, archive center,
training center, dormitory, operational vehicles, and improved security functions including enhancing service
levels for payment.
• In order to maintain quality standard of the PFA Group’s
activities, in 2004 we successfully maintained ISO 9001:2000 Certification for Documentation Management
filing and expedition, and were awarded new ISO 9001:2000 Certification for the Provision of Security
Services in Bank Mandiri Head Office.
• We also opened the Bank Mandiri Museum as part of
our efforts to maintain the historical value of the various goods and antiques owned by the Bank, which included
collections from NHM, NHB, Ned. Indische Maatschaf and Bank Industri Negara as well as the four legacy banks BBD,
BDN, BankExim, Bapindo. This Museum is open to the public.
4. Assets Management Bank Mandiri continued to consolidate extraneous assets
and assets e.g. offices and outlets located in non-strategic locations by selling them or managing them in collaboration
with third parties. Bank Mandiri has developed a Master Plan for Property as a guideline for asset disposal and
management.
Bank Mandiri also constructed and renovated new offices to increase our coverage area and support the activities of our
business units. For existing offices, we continued to maintain, rehabilitate and renovate in order to ensure those offices’
condition to present an appropriate corporate image.
Focus For 2005 1. Domestic Branch Network
• Further optimize the distribution network by opening
andor relocating branches at several strategic locations to support efforts to achieve business targets, increase
coverage area, funding, asset product and fee based incomeprofitability, as well as maintain cost efficiency.
• Increase level of service through branches and electronic
channels.
2. Operations
