Profile of Sahid Jaya Hotel Solo

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CHAPTER III EXPERIENCE AND OBSTACLES

A. Profile of Sahid Jaya Hotel Solo

A.1. The Brief History of Sahid Jaya Hotel Sahid Jaya Hotel is one of star hotels in Solo, it is located at Gajah Mada 82 Solo. It is located in strategic area and accessible for all of important areas in Solo. It was established in 1965 by Sahid Group. Its owner is Mr. Dr. H. Sukamdani Sahid Gitosardjono and it was the first hotel built by Mr. Sukamdani. The w ord “Sahid” comes from Sukamdani’s father, K.H. Sahid Djogosentono. Sahid Jaya Hotel had changed its name until three times, the first name was Sahid Sala Hotel, and the second name was Sahid Raya Hotel, and the third name was Sahid Jaya Hotel. It got the name Sahid Jaya Hotel since July 8, 2007. The name “Sahid Jaya Hotel” is still used until now, even though there are several local citizens still call the hotel with the previous name “Sahid Raya Hotel”. At the first time, Sahid Jaya Hotel just had 26 rooms and three floors of building located on 3.000 meters square of land. However, time by time Sahid Jaya has changed significantly. Now, Sahid Jaya Hotel has become five star hotel, it provides at least a hundred rooms, and it is classified as Modified Continental Plan because the hotel rate includes accommodation and continental breakfast. commit to user A.2. Job Description of the Departments of Sahid Jaya Hotel a. Personal Department Personal department has responsibilities in hotel operation related to employees, such as the employee’s work performance, their salary and the staff recruitment. b. Engineering Department The duties of engineering department are maintaining and operating the hotel’s property, equipment, and other mechanical problem c. Accounting Department It is responsible to control the financial matters of the hotel and everything needed by the all departments. d. Security Department It is in charged to be responsible for the security and creating the comfortable feeling of the hotel’s guests and workers. e. Food and Beverage Department Its duties are providing any kinds of foods and beverages for the guests based on what they want and need without making them disappointed. commit to user f. Marketing and Sales Department The duties of marketing and sales department are selling and promoting the hotel’s product, those are rooms, facilities, services, and foods and beverages. g. House Keeping Department It has responsibility to keep and maintain the cleanliness, the comfortable, the beauty, and the function of the hotel’s room and area. h. Front Office Department The duties of this department are to sell the rooms, welcome and provide information to the guests about the facilities, the services of the hotels as well as handle the guest’s check in and check out process. From the explanation above, it can be known that each department of the hotel has different responsibility in operating the hotel, and they should be cooperative and support each other in order to give the best services, create maximum result and good reputation. Therefore, the guests will need the hotel’s services for another time or next time. commit to user Organization Structure of Sahid Jaya Hotel PRESDIR PT.SHIM CO GENERAL MANAGER CHIEF ACCT PERSONAL MANAGER MARKETING MANAGER FRONT OFFICE MANAGER EXECUTIVE HK FB MANAGER EXECUTIVE CHIEF CHIEF ENGINEERING COOK S STEWARDS DUTY MANAGER CHIEF SECURITY commit to user A.3. Terms of Facilities in Sahid Jaya Hotel Solo Sahid Jaya Hotel is the best hotel I have ever known as it is the first star hotel which was built using a combination both traditional and modern architecture. It can be seen from the physical buildings and the name of certain rooms that uses Javanese names or Javanese terms. One of the most important things is Sahid Jaya Hotel has many facilities that the guests can enjoy. First, as the five - star hotel, Sahid Jaya Hotel has 140 rooms with four types of room, they are: 78 Superior rooms, 20 Deluxe rooms, 24 Executive Suite rooms and Presidential Suite room. Second, Sahid Jaya Hotel has special site, it is called “Sekar Jagad Pub”, a place for all the guests where they can enjoy live music with movie screen, and enjoy many kinds of beverage, either alcoholic or non-alcoholic beverages. Third, there is also a café and restaurant, it names “Ratu Ratih Café and Restaurant”. It provides many kinds of food, such as continental food, oriental food, and Indonesian food which are cooked by an expert chef and served well. Forth, there is also a large room or hall called as “Pedan Ballroom”. Pedan Ballroom is a multi – function hall. It can be a meeting room in a big capacity and it can also be a room that has function for wedding party, completed with sophisticated facilities, such as video and sound system. There are four types of room arrangements based on the usage of the hall. The hall can be set up into the following types: restaurant style providing 225 seats, classroom style providing 210 seats, theater style providing 335 seats, standing style providing 750 seats. commit to user Beside that, there is a smaller hall than Pedan Ballroom named “Sukoharjo room”. It is also a multi - function hall. Sukoharjo room also has four styles in the room management, they are: restaurant style providing 100 seats, classroom style providing 125 seats, theater style providing 250 seats, standing style providing 750 seats. Sahid Jaya Hotel also provides swimming pool and fitness facility, namely “Gajah Mungkur” swimming pool and fitness centre. It is a sport center having swimming pool and gymnasium offered by the hotel and facilitated with proponent facilities. Besides the all facilities mentioned above, Sahid Jaya Hotel also provides many ordinary facilities such as laundry and dry cleaning, beauty salon, baby sitter, valet parking, executive lounge, in house doctor, business center, safe deposit box, drug store, and taxi counter.

B. Kitchen of Sahid Jaya Hotel