Localization Oracle Fusion Middleware Online Documentation Library

Glossary-3 fingerprints available, but if the user has not installed flash then the digital fingerprint flash is set to null. Cache Data Information about historical data during a specified time frame Case Cases provide tools to track and solve customer service issues. A case is a record of all the actions performed by the CSR to assist the customer as well as various account activities of the customer. Each case is allocated a case number, a unique case identification number. Challenge Questions Challenge Questions are a finite list of questions used for secondary authentication. During registration, users are presented with several question menus. For example, he may be presented with three question menus. A user must select one question from each menu and enter answers for them during registration. Only one question from each question menu can be registered. These questions become the users registered questions. When rules in OAAM Admin trigger challenge questions, OAAM Server displays the challenge questions and accepts the answers in a secure way for users. The questions can be presented in the QuestionPad, TextPad, and other pads, where the challenge question is embedded into the image of the authenticator, or simple HTML. Challenge Type Configuration of a type of challenge ChallengeEmail, ChallengeSMS, ChallengeQuestion Checkpoint A checkpoint is a specified point in a session when Oracle Adaptive Access Manager collects and evaluates security data using the rules engine. Examples of checkpoints are: ■ Pre-authentication - Rules are run before a user completes the authentication process. ■ Post-authentication - Rules are run after a user is successfully authenticated. Configurable Actions Configurable Actions allow a user to create new supplementary actions that occur after the running of rules. Completed Registration Status of the user that has completed registration. To be registered a user may need to complete all of the following tasks: Personalization image and phrase, registering challenge questionsanswers and emailcell phone. Condition Conditions are configurable evaluation statements used in the evaluation of historical and runtime data. Glossary-4 Cookie A cookie is a small string of text or data stored on a users computer. Oracle Adaptive Access Manager uses two types of cookies to perform device identification. One is the browser cookie also known as secure cookie and the other is the flash cookie also known as digital cookie. The browser cookie value is constructed using the browser user agent string. The flash cookie value is constructed using data from the OAAM flash movie. CSR Customer service representatives resolve low risk customer issues originating from customer calls. CSRs has limited access to OAAM Admin ■ View the reason why a login or transaction was blocked ■ View a severity flag with alert status to assist in escalation ■ Complete actions such as issuing temporary allow for a customer CSR Manager A CSR Manager is in charge of overall management of CSR type cases. CSR Managers have all the access and responsibilities of a CSR plus access to more sensitive operations. Dashboard Provides a real-time view of activity via aggregates and trending. Data Mining Data mining is the practice of automatically searching large stores of data to discover patterns and trends that go beyond simple analysis. Data mining uses sophisticated mathematical algorithms to segment the data and evaluate the probability of future events. Data mining is also known as Knowledge Discovery in Data KDD. Data mining can answer questions that cannot be addressed through simple query and reporting techniques. Data Type An attribute of data that represents the kind and structure of the data. For example, String. Delivery Channel Delivery mechanism used to send the OTP to the user. Email, SMS, IM, and so on are delivery channels. Device A computer, PDA, cell phone, kiosk, etc used by a user Device Fingerprinting Device fingerprinting collects information about the device such as browser type, browser headers, operating system type, locale, and so on. Fingerprint data represents the data collected for a device during the login process that is required to identify the device whenever it is used to log in. The fingerprinting process produces a fingerprint that is unique to the user and designed to protect against the replay attacks and the cookie based registration bypass process. The fingerprint details help in identifying a device, check whether it is secure, and determine the risk level for the authentication or transaction.