Institutional Repository | Satya Wacana Christian University: Field Observation Report Doorman Hotel Surya Indah Salatiga
FIELD OBSERVATION REPORT
DOORMAN
HOTEL SURYA INDAH
SALATIGA
Submitted in Partial Fulfillment of
The Requirements for
The Professional Title of “Ahli Madya”
Compiled by:
SERIUS JAYA ZEGA
3111009
DIII PROGRAM OF ENGLISH DEPARTMENT
FACULTY OF LANGUAGE AND LITERATURE
SATYA WACANA CHRISTIAN UNIVERSITY
SALATIGA
2015
i
Approval Page
This paper about Doorman of Hotel Surya Indah Salatiga has been defended
before the Faculty of Language and Literature Examination of Satya Wacana
Christian University Salatiga.
Day and date
: 23rd January, 2015.
Place
: G1, FBS- Kartini Salatiga.
It has already been accepted as a partial requirement for the degree of Diploma
III.
Rindang Widiningrum.SS.M.Hum
Paper Advisor
Anna Sriastuti, S.Pd.,M.Hum
Examiner
2
ACKNOWLEDGEMENTS
Great thanks prayed to the Lord Jesus Christ for His power and grace so
author could finished this paper well. With the completion of this paper, the
author would like to thank to all those who have helped in the implementation of
observation to finally finish this report. Author would like to thank to :
1. My wife Etika Yuliani and my son Eben Haezer K. N. Zega for the
support, and prayer.
2. My beloved Mom I. Setia Gea who help the writer and give pray from
begin to the end of my study, and brother Bena’ato Zega and his wife
sayangi Gea.
3. Special thank to BNKP and YPTKSW who gaved me chance to have
study in Satya Wacana Christian University.
4. My family (mother, father, sisters, brothers) for the support given to
me.
5. Mr. In Yusuf and Mrs. Sianny Astuty for all support, prayer, and
guidance.
6. Mrs. Rindang Widianingrum as my preceptor, thank you for the
guidance, patient, time and support to finish my paper.
7. Mr. Agus Sunanto as the Fron Officer of Hotel Surya Indah who
helped the author to write this paper.
8. All teacher and staff of FBS for the help, knowledge, and support.
9. All of my classmates for the togetherness and friendship.
10. Everyone who helped author to write this paper well done, which
cannot be mentioned, thank for the help, support and prays.
3
BRIEF SUMMARY
Hotel Surya Indah was build in 1982 that means it is stand for about 32
years long. For that long exist this hotel does not make good effort if compared to
other hotel in salatiga. There are some point that are different such as principle
and managerial system hold by this hotel. Soenarto Hartadji is the owner of Hotel
Surya Indah live in Semarang but he rarely come and see the situation of his hotel.
The management is surrendered to the employee, so the owner does not really
care with the managerial system used by his employee.
Observed the doorman is the first focus of this paper, but after all the
observation finished, writer found many things which are not equal to theories
learned. Fron Office must divide into some division like receptionist, customer
service, doorman, concierge,doorbell,etc; but in this hotel one people could served
more than what had became their responsibilities, means one person could be
doormen, and also doorbell, or even receptionist.
Writter found problems during the observation time, the complication
managerial system is the most confusion face by writter at first, but finally writter
could understand why this hotel take a different step to be run. This observation is
becoming so important for the writer, when many people learn or followed the
step of something known best but here writer could learn something different than
usual.
4
TABLE OF CONTENTS
Title Page.........................................................................................................i
Approval Page .................................................................................................. ii
Acknowledgements .......................................................................................... iii
Brief Summary................................................................................................. iv
Table Of Contents ............................................................................................ v
CHAPTER I
Introduction ............................................................................................... 1
1.1. Background .................................................................................... 1
1.2. Purpose .......................................................................................... 2
1.3. Advantages ..................................................................................... 2
1.4. Company Profile ............................................................................ 3
1.5. Interviewee Profile ......................................................................... 3
CHAPTER II
Theoretical Review ..................................................................................... 4
2.1. Hotel ............................................................................................... 4
2.2. Hotel Classification ......................................................................... 4
2.3. Fron Office ...................................................................................... 5
2.4. Doorman ......................................................................................... 8
2.5. Job List............................................................................................ 9
2.6. Requirements .................................................................................. 10
CHAPTER III
Analysis
3.1.Description ...................................................................................... 11
3.1.1. Compatibility of Theory and Practice ......................................... 11
3.1.2. Incompatibility ........................................................................... 13
3.1.3. Working Pattern ......................................................................... 15
3.1.4. Things Influence incompatibility ................................................ 16
5
3.2. Roles of English .............................................................................. 16
3.2.1. Role of English in the Company ............................................... 16
3.2.2. Form of the use of English ........................................................ 17
3.2.3.Obstacle of the Use of English ................................................... 17
3.3. Reflection
3.3.1. Advantages .............................................................................. 18
3.3.2. Disadvantages .......................................................................... 18
3.3.3. Learning ................................................................................... 19
CHAPTER IV
4.1. Conclusion .................................................................................... 20
4.2. Sussgestions .................................................................................. 21
References ........................................................................................................ 22
Appendices ....................................................................................................... 23
6
DOORMAN
HOTEL SURYA INDAH
SALATIGA
Submitted in Partial Fulfillment of
The Requirements for
The Professional Title of “Ahli Madya”
Compiled by:
SERIUS JAYA ZEGA
3111009
DIII PROGRAM OF ENGLISH DEPARTMENT
FACULTY OF LANGUAGE AND LITERATURE
SATYA WACANA CHRISTIAN UNIVERSITY
SALATIGA
2015
i
Approval Page
This paper about Doorman of Hotel Surya Indah Salatiga has been defended
before the Faculty of Language and Literature Examination of Satya Wacana
Christian University Salatiga.
Day and date
: 23rd January, 2015.
Place
: G1, FBS- Kartini Salatiga.
It has already been accepted as a partial requirement for the degree of Diploma
III.
Rindang Widiningrum.SS.M.Hum
Paper Advisor
Anna Sriastuti, S.Pd.,M.Hum
Examiner
2
ACKNOWLEDGEMENTS
Great thanks prayed to the Lord Jesus Christ for His power and grace so
author could finished this paper well. With the completion of this paper, the
author would like to thank to all those who have helped in the implementation of
observation to finally finish this report. Author would like to thank to :
1. My wife Etika Yuliani and my son Eben Haezer K. N. Zega for the
support, and prayer.
2. My beloved Mom I. Setia Gea who help the writer and give pray from
begin to the end of my study, and brother Bena’ato Zega and his wife
sayangi Gea.
3. Special thank to BNKP and YPTKSW who gaved me chance to have
study in Satya Wacana Christian University.
4. My family (mother, father, sisters, brothers) for the support given to
me.
5. Mr. In Yusuf and Mrs. Sianny Astuty for all support, prayer, and
guidance.
6. Mrs. Rindang Widianingrum as my preceptor, thank you for the
guidance, patient, time and support to finish my paper.
7. Mr. Agus Sunanto as the Fron Officer of Hotel Surya Indah who
helped the author to write this paper.
8. All teacher and staff of FBS for the help, knowledge, and support.
9. All of my classmates for the togetherness and friendship.
10. Everyone who helped author to write this paper well done, which
cannot be mentioned, thank for the help, support and prays.
3
BRIEF SUMMARY
Hotel Surya Indah was build in 1982 that means it is stand for about 32
years long. For that long exist this hotel does not make good effort if compared to
other hotel in salatiga. There are some point that are different such as principle
and managerial system hold by this hotel. Soenarto Hartadji is the owner of Hotel
Surya Indah live in Semarang but he rarely come and see the situation of his hotel.
The management is surrendered to the employee, so the owner does not really
care with the managerial system used by his employee.
Observed the doorman is the first focus of this paper, but after all the
observation finished, writer found many things which are not equal to theories
learned. Fron Office must divide into some division like receptionist, customer
service, doorman, concierge,doorbell,etc; but in this hotel one people could served
more than what had became their responsibilities, means one person could be
doormen, and also doorbell, or even receptionist.
Writter found problems during the observation time, the complication
managerial system is the most confusion face by writter at first, but finally writter
could understand why this hotel take a different step to be run. This observation is
becoming so important for the writer, when many people learn or followed the
step of something known best but here writer could learn something different than
usual.
4
TABLE OF CONTENTS
Title Page.........................................................................................................i
Approval Page .................................................................................................. ii
Acknowledgements .......................................................................................... iii
Brief Summary................................................................................................. iv
Table Of Contents ............................................................................................ v
CHAPTER I
Introduction ............................................................................................... 1
1.1. Background .................................................................................... 1
1.2. Purpose .......................................................................................... 2
1.3. Advantages ..................................................................................... 2
1.4. Company Profile ............................................................................ 3
1.5. Interviewee Profile ......................................................................... 3
CHAPTER II
Theoretical Review ..................................................................................... 4
2.1. Hotel ............................................................................................... 4
2.2. Hotel Classification ......................................................................... 4
2.3. Fron Office ...................................................................................... 5
2.4. Doorman ......................................................................................... 8
2.5. Job List............................................................................................ 9
2.6. Requirements .................................................................................. 10
CHAPTER III
Analysis
3.1.Description ...................................................................................... 11
3.1.1. Compatibility of Theory and Practice ......................................... 11
3.1.2. Incompatibility ........................................................................... 13
3.1.3. Working Pattern ......................................................................... 15
3.1.4. Things Influence incompatibility ................................................ 16
5
3.2. Roles of English .............................................................................. 16
3.2.1. Role of English in the Company ............................................... 16
3.2.2. Form of the use of English ........................................................ 17
3.2.3.Obstacle of the Use of English ................................................... 17
3.3. Reflection
3.3.1. Advantages .............................................................................. 18
3.3.2. Disadvantages .......................................................................... 18
3.3.3. Learning ................................................................................... 19
CHAPTER IV
4.1. Conclusion .................................................................................... 20
4.2. Sussgestions .................................................................................. 21
References ........................................................................................................ 22
Appendices ....................................................................................................... 23
6