T0 3111011 Daftar Pustaka

Reference

Sujatno, A Bambang,(2008) . Front Office Operation. Yogyakarta: CV ANDI OFFSET
Sulastiyono, Agus, (1999). Manajemen Penyelenggaraan Hotel. Bandung: ALFABETA
Wantah, Iile Gabriel, (1998). Hospitality Guidelines Series Front Office. PT Gramedia
Pustaka Utama
www.hrs.dk/media/35794/receptionist_uk.pdf:
http://www.melbreakhotel.co.uk/media/28301/job-description-receptionist.pdf.