T0 3111009 Daftar Pustaka

REFERENCES

MBA, Yoeti .A Oka .H Drs.(1999). Hotel Customer Service. Jakarta,
p.t Pertja
Tarmoezi Trizno & Manurung Heldin Drs.(2001). Management Front
Office Hotel. Bekasi, Indonesia
Wantah Gabriel Ilie. (1998). Hospitality Giudelines Series Front Office.
Jakarta, PT Gramedia Pustaka Utama
Pengertian Hotel Retrieved13/11/2014 from:
http://jenishotel.info/pengertian-hotel
pengertian-front-office Retrieved 13/11/2014 from:
http://zenhitora.blogspot.com/2013/08/pengertian-front-office.html