EVALUASI PELAYANAN PENDAFTARAN PASIEN RAWAT JALAN DI RUMAH SAKIT KEN SARAS KABUPATEN SEMARANG TAHUN 2016 - UDiNus Repository

DAFTAR ISI

HALAMAN JUDUL ....................................................................................... i
HALAMAN HAK CIPTA................................................................................ ii
HALAMAN PERSETUJUAN ........................................................................ iii
HALAMAN PENGESAHAN .......................................................................... iv
HALAMAN KEASLIAN PENELITIAN .......................................................... v
HALAMAN PERNYATAAN PERSETUJUAN PUBLIKASI ......................... vi
HALAMAN PERSEMBAHAN ....................................................................... vii
DAFTAR RIWAYAT HIDUP .......................................................................... viii
KATA PENGANTAR ..................................................................................... ix
ABSTRAK ..................................................................................................... xi
ABSTRACT ................................................................................................... xii
DAFTAR ISI ................................................................................................... xiii
DAFTAR TABEL ........................................................................................... xvi
DAFTAR GAMBAR ....................................................................................... xvii
DAFTAR LAMPIRAN .................................................................................... xviii
DAFTAR SINGKATAN ................................................................................. xix
BAB I
PENDAHULUAN .......................................................................... 1

BAB II

A. Latar Belakang ..................................................................... 1
B. Rumusan Masalah ............................................................... 4
C. Tujuan Penelitian .................................................................. 4
D. Manfaat Penelitian ................................................................ 5
E. Ruang lingkup ....................................................................... 5
F. Keaslian Penelitian ............................................................... 6
TINJAUAN PUSTAKA ................................................................. 8
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
K.

BAB III

Rumah Sakit ......................................................................... 8
Rekam Medis ........................................................................ 9
Prosedur Tetap ..................................................................... 11
Pelayanan Rekam Medis di TPPRJ................................................
.............................................................................................. 13
Bagian yang terkait dengan kegiatan TPPRJ ...................... 14
Pendistribusian Rekam Medis ............................................. 16
Karakteristik Petugas............................................................ 17
Kepatuhan ............................................................................ 20
Sarana dan prasarana .......................................................... 22
Pelayanan Rawat Jalan yang Bermutu ................................ 23
Kerangka Teori ..................................................................... 25

METODE PENELITIAN ................................................................ 26
A.
B.
C.

D.
E.
F.
G.

Kerangka Konsep ................................................................. 26
Jenis Penelitian .................................................................... 26
Variabel penelitian ................................................................ 27
Definisi Operasional ............................................................. 27
Subyek dan Objek Penelitian ............................................... 28
Jenis dan Sumber Data........................................................ 29
Metode Pengumpulan Data ................................................. 29

H.
I.
J.
BAB IV

HASIL PENELITIAN
A.

B.
C.
D.
E.
F.
G.
H.

BAB V

Gambaran Umum Rumah Sakit Ken Saras......................... 32
Gambaran Umum Unit Rekam Medis .................................. 33
Struktur Organisasi Unit Rekam Medis................................ 34
Karakteristik Petugas ........................................................... 37
SOP pelayanan pendaftaran rawat jalan (TPPRJ) .............. 38
Sarana dan prasarana ......................................................... 40
Kepatuhan petugas terhadap SOP ...................................... 43
Pelayanan Pendaftaran di TPPRJ ....................................... 44

PEMBAHASAN

A.
B.
C.
D.
E.

BAB VI

Instrumen Penelitian ............................................................ 30
Pengolahan Data................................................................. 30
Analisis Data........................................................................ 31

Karakteristik Petugas ............................................................ 45
SOP pelayanan pendaftaran pasien rawat jalan .................. 47
Sarana dan prasarana .......................................................... 49
Kepatuhan petugas terhadap SOP ....................................... 49
Evaluasi Pelayanan Pendaftaran Pasien Rawat Jalan ........ 50

PENUTUP
A. Kesimpulan ........................................................................... 51

B. Saran .................................................................................... 52

DAFTAR PUSTAKA
LAMPIRAN-LAMPIRAN