A CASE STUDY ON TEACHING AND LEARNING WRITING OF THE SEVENTH YEAR STUDENTS OF SMP N 1 KARANGNONGKO IN ACADEMIC YEAR OF 2014/2015 - UNWIDHA Repository

  

A CASE STUDY ON TEACHING AND LEARNING WRITING OF THE

SEVENTH YEAR STUDENTS OF SMP N 1 KARANGNONGKO IN

ACADEMIC YEAR OF 2014/2015 S-1 THESIS

  

This Thesis is Presented as Partial Fulfillment of the Requirement for the

Attainment of a Sarjana Pendidikan Degree in English Education Study Program

By NAME : AGNESTASYA MAGDALENA STUDENT NUMBER : 1011202543 TEACHER TRAINING AND EDUCATION FACULTY WIDYA DHARMA UNIVERSITY KLATEN 2015

  

APPROVAL

A CASE STUDY ON TEACHING AND LEARNING WRITING OF THE

SEVENTH YEAR STUDENTS OF SMP N 1 KARANGNONGKO IN

ACADEMIC YEAR OF 2014/2015 BY: NAME : AGNESTASYA MAGDALENA STUDENT NUMBER : 1011202543

  The thesis has been approved by: First Consultant Second Consultant

  Drs. Purwo Haryono, M.Hum Kustinah, S.Pd., M.Hum NIK. 690 890 115 NIK. 690 903 274

  

RATIFICATION

A CASE STUDY ON TEACHING AND LEARNING WRITING OF THE

SEVENTH YEAR STUDENTS OF SMP N 1 KARANGNONGKO IN

ACADEMIC YEAR OF 2014/ 2015 By: NAME : AGNESTASYA MAGDALENA NO. : 1011202543

  This thesis has been ratified by the Board of Examiners of Faculty Teacher Training and Education of Widya Dharma University on: Day : Monday Date : 06 April 2015 Board of Examiners Chairman Secretary Drs. H. Udiyono, M.Pd. Dr. Hj. Hersulastuti, M.Hum NIP. 19541124 198212 1 001 NIK.19650421 1987032 002 First Examiner Second Examiner Drs. H. Purwo Haryono, M.Hum Kustinah, S.Pd., M.Hum NIK. 690 890 115 NIP. 690 903 274

  Ratified by: The Dean of Teacher Training and Education Faculty

  Drs. H. Udiyono, M. Pd. NIP. 19541124 198212 1 001

  MOTTO

Surely, after difficulty there is definitely easiness. So when you are

free, work diligently. And turn to your lord with all your love.

  

Practice makes perfect.

  

(English Proverb)

I’m just a dreamer, caught in the middle of reality and make

believe.

  

(Agnestasya Magdalena)

  

PRESENTATION

This thesis is presented to:

  1. My beloved Parents Joko Pitoyo and Nuraeni thank you for your prayer and support and I love you so much , I can’t describe how much of your struggle for me.

  2. My beloved brother, Nico Pratama, who always gives me support and moral, thank you so much and I love you.

  3. My beloved sister, Saitama Ersa Mayora, who always gives me support and moral, thank you so much.

  4. My beloved boyfriend, Alexandre Donny Algustie, happiness is not the absence of problem, being with you makes me feel like for once in my life.

  A declaration assuring that one will or will not do something. Why I’m beyond happy? Because we found each other and now we complete each other. My love for you is infinity. Thank you for being the sweetest in my life, approximately for 2 years more. You complete me baby. You just made my day and I love you.

  5. My beloved best friend, Ery Yuliani Agustini, Rizq Kristal Amor, Astrid Meita Sari, Diah Afianti, Pungki Krisnawati, Dimas Septian Claudio, Aris Setiawan, Dwi Ibnu Nugraha, Wahyu Farel Hidayat, Angga Bayu, and all of my best friend that can’t write here, thank you for you guys, your support make me stand right here.

  6. All of my big family for your support, so I can finish this thesis.

  

ACKNOWLEDGEMENT

  Praise to Allah, God All Mighty who always gives His blessing, so that finally the writer is able to finish this thesis. The researcher realizes that this thesis cannot be finished without others help. In this chance, the researcher would like to express the deep appreciation to:

  1. Prof. Dr.H. Triyono, M.Pd as the Rector of Widya Dharma University.

  2. Drs. H. Udiyono, M.Pd as the Dean of Teacher Training Education Faculty.

  3. Drs. H. Purwo Haryono, M.Hum, as the first consultant, the researcher says deeply thank for him for giving suggestion and correction in writing this thesis.

  4. Kustinah, S.Pd., M.Hum, as the second consultant, the researcher says deeply thank for her for giving suggestion and correction in writing this thesis.

  5. Widodo Indriyanto, S.Pd., M.Pd, thank for giving permission to the researcher to conduct a research in SMP N 1 Karangnongko.

  6. The researcher’s sincerely gratitude for Parmiyati, S.Pd as the English teacher of SMP N 1 Karangnongko, thank for helping and giving information in writing this thesis.

  7. The researcher’s beloved “FAMILY and FRIENDS”, surely thank for everything.

  The researcher would receive correction, suggestion, criticism, and advice from the readers to make perfectthis thesis.

  Finally, the researcher hopes that this thesis is useful for the researcher herself and the readers in general especially those who are involved in the English teaching profession.

  Klaten, 18 March 2015 Agnestasya Magdalena

  TABLE OF CONTENTS TITLE ............

  ……………………………………………... vi

  …………………………………………………………….. xii

  ABSTRACT

  ……..........……………………………….. xi

  LIST OF ABBREVIATION

  ………..........…………………………….. x

  …………………………................................ viii LIST OF APPENDIX...........

  TABLE OF CONTENTS

  ACKNOWLEDGEMENT

  ………………………………………………….………... i

  ………………………………………………….…… v

  PRESENTATION

  …………………………………………………………..……… iv

  MOTTO

  ………………………………………….……….. iii

  PRONOUNCEMENT

  ….......…………………………………………….………. ii

  APPROVAL

  CHAPTER I INTRODUCTION A. The Background of the Study………………………………... 1 B. The Reason for Choosing the Topic………………………….. 4 C. The Limitation of the Study………………………………….. 4 D. The Problem of the Study…………………………………… 5 E. The Aim of the Study………………………………………... 5 F. The Use of the Study………………………………………… 5 G. The Clarification of the Key Terms…………………………. 6 H. The Organization of the Study………………………………. 8 CHAPTER II REVIEW OF RELATED LITERATURE A. Case Study................................................................................ 9 B. Theory of Writing…………………………………….............. 13 C. Conceptual Framework……...................................................... 30 CHAPTER III RESEARCH METHOD A. The Meaning of Research Method…………………………... 33 B. The Strategy of the Research………………………………… 33

  C.

  The Data and The Source of Data…………………………… 35 D.

  The Technique of Collecting the Data………………………. 36 E. The Validity of the Data……………………………………… 38 F. The Technique of Analyzing the Data………………………. 40

  CHAPTER IV THE RESULT OF THE STUDY A. The Analysis of the Data…………………………………….. 42 B. The Discussion of the Findings……………………………… 51 CHAPTER V CONCLUSION AND SUGGESTION A. Conclusion…………………………………………………… 59 B. Suggestion…………………………………………………… 61

BIBLIOGRAPHY.................................................................................... 62

APPENDIX............................................................................................... 64

  LIST OF APPENDIX Appendix I. Field Note 1 of Observation.

  Appendix II. Field Note 2 of Observation.

  st

  Appendix III. Transcript of 1 Interview

  nd Appendix IV. Transcript of 2 Interview.

  Appendix V. Document of Lesson Plan. Appendix VI. Teaching and Learning Material. Appendix VII. The Photos. Appendix VIII. Research Letter. Appendix IX. Research Testimony Letter.

THE LIST OF ABBREVIATION 1.

  Doc.

  : Document 2. FN.

  : Field Note 3. Intrv.

  : Interview 4. LP.

  : Lesson Plan 5. App.

  : Appendix

  

ABSTRACT

AGNESTASYA MAGDALENA. NIM. 1011202543. English Education Study

  Program, The Faculty of Teacher Training and Education, Widya Dharma University, 2015. Thesis: A Case Study on Teaching and Learning Writing of

  

the Seventh Year Students of SMP N 1 Karangnongko In Academic Year of

2014/2015.

  The aims of this study are: (1) to describe teaching and learning writing of the seventh year students of SMP N 1 Karangnongko in academic year of 2014/2015, (2) to describe the obstacles in teaching writing of the seventh year students of SMP N 1 Karangnongko in academic year of 2014/2015, and (3) to describe the effort for solving the obstacles in teaching writing of the seventh year students of SMP N 1 Karangnongko in academic year of 2014/2015.

  In this study, the writer conducted a study by using qualitative case study. The data is teaching and learning process Writing of the Seventh Year Students of SMP N 1 Karangnongko In Academic Year of 2014/2015. The sources of data are: (1) events, (2) informants, and (3) document. The data are collected by observation, interview and documentation. The writer analyzes the data by: arranging the sequence of the results of interview which are gotten by using interview and observation, and doing reduction of the data which is gotten from interview and observation into their types and encoding the data.

  After analyzing the data, the writer concludes as follows: (1)The process of teaching and learning English writing in the seventh year students of SMPN 1 Karangnongko consist of: first, preparation such as lesson plan and material, second, the students and the teacher activities in the classroom such as opening, main activity, and closing, third, the implementation of teaching media like using picture, fourth assessment is done by the teacher based on suitability of content with the goal of writing, diction, and vocabulary, and fifth time allocation in teaching and learning process. It provides 2x40 minutes in a meeting, (2) the obstacle in teaching and learning writing in the seventh year students of SMP N 1 Karangnongko is the teacher got the problem of teaching and learning English such as students were difficult to be managed and the lack of time allocation for English lesson which provided by the government just 2x40 minute in meeting, (3)the effort for solving the obstacle in teaching and learning writing of the seventh year students of SMP N 1 Karangnongko is the teacher tried to make her material as simple as possible with time allocation provided, so all aspect could be fulfilled.

CHAPTER I INTRODUCTION A. The Background of the Study Language is a means of communication, which takes an important role

  in human life. According to Hyland (2002: 96), language is a system for communicating meaning. When someone speaks, they will convey meaning in their mind and then express it by language that contains the meaning and then the listener will accept the meaning intended by the person. One of the languages that allow human to communicate with human from another country is English, so it is important to be learned.

  English is very important since it is an international language. Most of the science and technology books and other information source of knowledge are written in English. It is also important that English is needed to communicate with foreigners for example in bussines, politic, and education.Based on the importance of English, it is learned from elementary school up to university as a school subject. English plays an important role as a means of communication. Moreover,English is used to communicate with other country in the world and also in education. English is the important subject which is taught in Junior High School from the first until the third grade. So, to master English in Junior High School, the students must master the four language skills. The mastery of language skills is needed topass standard graduation in Junior High School. So, the regulation to graduate in Junior High School states, the student must be able to master speaking, reading, listening and writing truly.

  1

  2 Brown (2000: 7) states that teaching is guiding and facilitating learning, enabling the learner to learn and setting condition for learning. Based on the statement above, teaching is guiding and facilitating in teaching andlearning process. In teaching English, the teacher is guiding and facilitating the students.

  The teacher guides the students to learn the four language skills. One of the skills is writing skills. As one of the four language skills, writing has always occupied a place in most English language course. One of the reasons is that more and more people need to learn to write in English for occupational or academic purposes. English departments students especially need to learn to write and to prepare themselves for the final academic assignments, thesis writing. Thus, in terms of students’ needs, writing occupies an equal role with the other language skills (Fauziati, 2008: 141).

  Writing is one of the important basic skills. Writing is also used to communicate, suggest idea, and also enrich the students’ experience. Writing as an act of communication suggests on interactive process which takes place between the writer and the reader via text. So, the writer can explain her experiences by writing them in a text. According to Hyland (2002: 78), writing is learned, rather than taught, and the teacher’s best methods are flexibility and support. Writing as a classroom activity incorporates the four basic writing stages- planning, drafting (writing), revising (redrafting), and editing (Richards and Renandya, 2002: 316).

  In teaching and learning English in Indonesia, a teacher must have the goal in teaching. The goal must be suitable with the curriculum at present.Based on the regulation of minister of education and culture No. 68 of

  3 2013, curriculum is a set of plans and arrangements regarding the purpose, content, teaching materials, and methods used to guide the organization of learning activities to achieve specific educational goals.

  Curriculum relates to the teacher and students in culture, situation, condition, and local area potency from the set of educational systems. It means that education is not only determined by the interaction of students and teachers, but also the interaction of students with the social environment in a variety of social situations. Indirectly, the students going school bring the culture, for example social status, religion, and ethnicity. So, education can be interpreted as the socialization that occurs in social interaction.

  Based on the regulation of the minister of education and culture No. 68 of 2013, the characteristic of curriculum 2013 is to develop a balance between the spiritual and social development, creativity, cooperation with intellectual and psychomotor abilities, develop the attitudes, knowledge, and skills and apply them in various situations in the school and community.

  Based on the condition of teaching and learning English in Junior High School, the writer held a case study. Case study means a research study for investigating a phenomenon. In this study the phenomenon is the process of teaching and learning writing in the seventh year students of SMP N I Karangnongko in 2014. So, in this case the writer will analyze the teaching and learning writing in the seventh year students of SMP N I Karangnongko in 2014.

  Based on explanation above thewriter is interested in conducting a research of case study on teaching and learning writing of the seventh year

  4 students of SMP N 1 Karangnongko. Therefore, the research is entitled “A

  Case Study on Teaching and Learning Writing of the Seventh Year Students of SMP N 1 Karangnongko in Academic Year of 2014/2015 .

  B. The Reason for Choosing the Topic

  The reasons that encourage the writer to choose the topic are as follows: 1. Writing is one of the four language skills that must be taught in Junior High

  School. As a result, writing needs special attention as an important communicative skill which enables the learner to plan and rethink the communication process.

  2. Learning writing in Junior High School still has obstacles. Whereas writing is one of the four language skills that must be learned to master the English language.

  C. The Limitation of the Study

  In order to make the problem in this study clear, the writer wants to clarify them by limiting the study. This research is just limited at:

  1. The process of teaching and learning writing at the seventh year students of SMP N 1 Karangnongko in academic year of 2014/2015.

  2. This study focuses on the obstacles in teaching writing at the seventh year students of SMP N 1 Karangnongko in academic year of 2014/2015.

  3. This study focuses on effort for solving the obstacles in teaching writing at the seventh year students of SMP N 1 Karangnongko in academic year of 2014/2015.

  5

D. The Problem of the Study

  The writer would like to present the problem of the study that can be formulated as follows:

  1. How is the teaching and learning writing of the seventh year students of SMP N 1 Karangnongkoin academic year of 2014/2015? 2. What are the obstacles in teaching and learning writingof the seventh year students of SMP N 1 Karangnongko in academic year of 2014/2015?

  3. What is the effort for solving the obstacles in teaching and learning writing of the seventh year students of SMP N 1 Karangnongko in academic year of 2014/2015? E.

   The Aim of the Study

  This research is mainly aimed at answering the question formulated previously. Therefore, it is intended:

  1. To describe teaching and learning writing of theseventh year students of SMP N 1 Karangnongko in academic year of 2014/2015.

  2. To describe the obstacles in teaching writing of the seventh year students of SMP N 1 Karangnongko in academic year of 2014/2015.

  3. To describe the effort for solving the obstacles in teaching writing of the seventh year students of SMP N 1 Karangnongko in academic year of 2014/2015.

F. The Use of the Study

  From the result of this study, the writer hopes that it can be useful to the teaching and learning English especially writing. The findings of the study are expected to be useful as follows:

  6

1. The Theoretical Use

  The result of the study can be used to enrich the repertoire of teaching writing theory. It is used to improve the English teacher and the students ’ skill. So, they can apply this theory to arrange some text. One example is the students can make kinds of the text such as descriptive, narative, recount, and procedure.

2. The Practical Use

  For the writer and the other English teacher, the result of this study will hopefully be useful for those who are in the field of developing the process of teaching and learning writing in Junior High School. While for the English teacher at SMP N1 Karangnongko, the result of the study can be used to help overcome problems on teaching writing to the seventh year students.

G. The Clarification of Key Term

  In order to get a clear concept of the material discussed in this research, the writer tries to clarify the terms of this study as follows:

1. Case Study

  According to Yin (2011: 1), case study is one of the research methods related with the social sciences. Commonly, case study is a proper strategy in a research related to the question of how or why, when the researcher had a little chance to control the researched events, and when the research lied in the contemporary phenomenon in the real life. So, case study means an empirical inquiry that investigates the process of teaching and learning writing of the seventh year students of SMP N 1 Karangnongko.

  7

2. Teaching and Learning

  Usman in Suryosubroto (2002: 1) states that the teaching and learning process is a process which contains a sequence of teacher and learner behavior based on the mutual relationship which happens on the educative situation to achieve a certain purpose. While according to Suryosubroto (2002: 1), the teaching and learningis as a process that can contain two definitions. First, teaching and learning is a sequence step of learning something and a sequence of planning activity done by the teacher. Second, teaching and learning is an activity of implementation until evaluation and sustainability program.

  In this research, teaching and learning process is a sequence of steps of learning English or a sequence of planning activities done by the teacher.

  Teaching and learning activity will be done starting from planning, implementation, evaluation and sustain ability of writing particularly to the seventh year students of SMP N 1 Karangnongko in academic year of 2014/2015.

3. Writing

  Writing is one of the skills beside listening, speaking, and reading, so, it must be learned by the students. Writing skills must be practiced and learned through experience. According to Hornby (1995: 1383), 1) writing is the activity or occupation of writing for example books, stores or articles. 2) written for works for example book or essay. Finocchiaro (1974: 85) defines writing as the fourth and the last communication skills and states that when we say “writing”, we mean primary the carefully

  8 guided marks on paper. In this research writing is one of language skill that is taught in seventh year students of SMP N 1 Karangnongo in 2014.

H. The Organization of the Study

  In order to give a description to the readers and to facilitate the thesis arrangement, the researcher presents this thesis as follows: Chapter I deals with introduction.It consists of the background of the study, the reason for choosing the topic, the limitation of the study, the problem of the study, the aim of the study, the use of the study, the clarification of the key terms, and the organization of the study.

  Chapter II deals with the review of related literature. It consists of the theory of case study research, theory of teaching and learning English in Junior High School, theory of writing, and case study research.

  Chapter III deals with the research method. It consists of the meaning of research method, the strategy of the research, the data and the source of the data, the tecnique of collecting the data, the validity of the data, and the technique of analyzing the data.

  Chapter IV deals with the result of the study. It consists of analysis of the data and the discussion of the findings. Chapter V consists of conclusion and suggestion.

  59

CHAPTER V CONCLUSION AND SUGGESTION In this chapter, the writer attempts to give a brief conclusion and

  suggestion about teaching and learning English writing to the seventh year students of SMPN 1 Karangnongko in academic year of 2014/2015.

A. Conclusion

  After the writer analyzing the result of observation, interview with the informants of teaching and learning writing to the seventh year students of SMPN 1 Karangnongko, the writer getting the information about teaching and learning process of writing.

  Based on the analysis of teaching and learning writing English in the seventh year students of SMPN 1 Karangnongko, the writer concludes as follows: 1.

  The process of teaching and learning English writing in the seventh year students of SMPN 1 Karangnongko consist of: first, the process of teaching and learning English writing. This consists of preparation such as lesson plan and material. Second, the students and teacher activity in classroom such as opening, main activity, and closing. Third, the implementation of teaching media. In teaching media they use pictures.

  Fourth, assessment is done by the teacher based on suitability of content with the goal of writing, diction, and vocabulary. Fifth, time allocation in teaching and learning process. It provides 2x40 minutes in a meeting.

  60

  2. The teacher got the problem of teaching and learning English writing in the seventh year students of SMPN 1 Karangnongko such as students were difficult to be managed and the lack of time allocation for English lesson which provided by the government just 2x40 minute in meeting.

  3. The solution was teacher monitored all students by walking around while teaching material. So, she could warn her students when she found they were crowded. Teacher also gave students punishment by giving assignment if they ignored her warning. Teacher also tried to give question one by one related with the material in order to make them busy in preparing their answer so the class condition would be better. The solution for the lack of time allocation for English lesson was teacher tried to make his material as simple as possible with time allocation provided, so all aspect could be fulfilled.

B. Suggestion

  The writer would like to give the suggestion for the students and the teacher.

  1. For the students The students should take a part actively in the process of teaching and learning in the classroom, for example the students do the exercises, answer when the teacher gives question, give opinion and ask to the teacher when the explanation of the teacher is not clear enough.

  2. For the teacher

  61 The teacher should create variation method in teaching English subject, especially in writing skill so the students will be more interested in learning English and will not bored in teaching and learning English class.

  

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Abdullah. 2006. Metodologi Pembelajaran Orang Dewasa. Bandung: Andira.

  Arikunto, Suharsimi. 2006. Prosedur Penelitian: Suatu Pendekatan Praktik.

  Jakarta: Pt. Rineka Cipta. Brown, H. Douglas. 2000. Principle of Language Learning and Teaching.

  London: Addison Wesley Longman. Depdikbud, 2013. Permendikbud No 64 Tahun 2013 Tentang Standar Isi

  

Pendidikan Dasar dan Menengah. Jakarta: CV. Mini Jaya Abadi

  _________, 2013. Permendikbud No 65 Tahun 2013 Tentang Kerangka Dasar & Struktur Kurikuluum Sekolah Menengah Pertama/Madrasah Tsanawiyah.

  Jakarta: CV. Mini Jaya Abadi. _________, 2013. Permendikbud No 66 Tahun 2013 Tentang Standar Prenilaian Pendidikan. Jakarta: CV. Mini Jaya Abadi.

  _________, 2013. Permendikbud No 68 Tahun 2013 Tentang Standar Proses

Pendidikan Dasar dan Menengah. Jakarta: CV. Mini Jaya Abadi.

_________, 2013. Permendikbud No 71Tahun 2013 Tentang Buku Teks Pelajaran dan Buku Panduan Guru Untuk Pendidikan Dasar dan Menengah.

  Jakarta: CV. Mini Jaya Abadi. _________, 2013. Peraturan Pemerintah No 32 Tahun 2013 Tentang Kurikulum 2013. Jakarta: CV. Mini Jaya Abadi.

  Djaramah, Syaiful Bahri and Zain. 2000. Strategi Belajar Mengajar. Jakarta: Rineka Cipta Fauziati, Endang. 2010. Teaching of English as A Foreign Language (TEFL).

  Surakarta: Muhammadiyah University Press. Finocchiaro, Mary. 1974. English As a Second Language: From Theory to Practice. London: Regents Publishing Company, Inc.

  Gerring, John. 2007. Case Study Research Principles and Practices. New York: Cambridge University Press. Graham, P and Perin, D. 2007. Writing Next. New York: Alliance for Excellent Education.

  Grasha, F. Anthony. 2002. Teaching with Style. New York: Alliance Publisher. Hadi, Sutrisno. 2000. Metodology Research I. Yogyakarta: Yayasan Penerbitan Fakultas Psikologi UGM.

  Harmer, Jeremy. 2004. How to Teach Writing. London: Addision Wesley Longman. Harsyaf, Nurmaini and Zakhwan. 2001. Teaching Writing. Jakarta: MGMP. Hornby, A.S. 1995. Oxford Advanced Learne r’s Dictionary of Current English.

  London: Oxford University Press. Hyland, Ken. 2003. Second Language Writing. New York: Cambridge University Press.

  Lado , Robert . 1971. Language Teaching: A Scientific Approach. New York: MC Graw-Hill, Inc. Langan, John. 2011. College Writing Skills. New York: The McGraw-Hill Companies. Inc. Liddicoat, J. Anthony and Scarino, A. 2009. Teaching and Learning Language.

  Australian Government: Department of Education, Employment and Workplace Relations. Moleong, Lexy. 2009. Metodologi Penelitian Kualitatif. Bandung: PT Remaja Rosdakarya.

  rd

  Murcia, Marianne Celce- 2001. Teaching English as a Foreign Language (3 ed.) . Massachusetts: Heinle & Heinle. Nunan, David. 2003. Practical English Language Teaching. New York: The McGraw-Hill Companies. Inc. Ramelan. 1992. Introduction to Linguistic Analysis. Semarang: IKIP Semarang Press. Richards, Jack C and Charles Lockhart. 1994. Reflective Teaching in Second

   Language Classroom . Cambridge: Cambridge University Press

  Richard, Jack C and Renandya, A. Willy. 2002. Methodology in Language Teaching . Cambride: Cambride University Press. Richard, Jack C. 2005. Curriculum Development in Language Teaching.

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  Stern, H.H. 1983. Fundamental Concepts of Language Teaching. New York: Oxford University Press. Williams, D. James. 2003. Preparing to Teach Writing. London: Lawrence Erlbaum Associates, Inc. Yin, K. Robert. 2011. Case Study Research, Design and Methods. London: Sage Publication.

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