Jaime B. Delprado III BSA 3 COMP03
Jaime B. Delprado III
BSA 3
COMP03 (7:30-8:55 TTH)
pp.30-31
1.
New Century Health Clinic Office Staff
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Basically, New Century performs its business processes mainly with the
management of Anita Davenport.
- She manages Fried Brown who handles office payroll, tax reporting, and profit
distribution among the associates.
- She makes sure that Susan Gifford, performs her job of maintaining the patient
records for future references.
- She oversees Tom Capaletti, who handles most of the paperwork concerning to
insurance reporting and accounting for New Century.
- Also, she has to make sure that the reminder calls to patients and daily appointment
list are prepared by Lisa Sung.
- Finally, as a manager, she has to keep track of supply chain and motivate Carla
Herrera performs this job efficiently for her four doctors, three registered nurses and
four physical therapist so that, they won’t have any problem in performing their
practices.
Hence, New Century Health Clinic has five business processes.
3.
Since, we need to develop a system for New Century for its operation and future
growth we have option of choosing one of the following information systems:a.
Transaction Processing System
Transaction processing systems process data generated by day-to-day business
operation. It is a good system which protects the integrity of data in our organization and
therefore if single element of a transaction fails, the system doesn’t process the rest of
the transaction.
b.
Business Support System
Business Support System provides job-related information support to users at all
levels of a company. They help replace manual tasks as payroll processing. We need to
collect all the information from every process and enter them in to our system to get
valuable information about our business which helps make decisions for our company’s
growth.
We can have all the available information of 3,500 patients and their history of
transactions with our business to analyze and make important decisions and increase
the sales in future. Susan Gifford could perform her job more efficiently with recording
patient’s information in the system which could be used efficiently by the manager for
efficient decision making in future. Lisa Sung would be equally benefited by this system
to make appointments lists daily and to make reminder calls to the patients. Hence, the
system would benefit New Century Health Clinic in being efficient in the daily tasks that
they have to perform and also would help better decision making for future growth of the
business.
c.
User Productivity System
User Productivity Systems include all the levels of technology that improves
productivity which include e-mail, voicemail, video conferencing, database
management, desktop publishing, high speed internet, and company intranets.
If the clinic would expand its business in future and would have different
branches, company intranet would be nearly mandatory for effective data processing
and would be very helpful. The processes and system could be shared by all other
branches which would decrease the cost of investment for the clinic to expand. Also, the
patient information could be retrieved from any other locations of the clinic. They could
have a facility of having their checkups in any of the branches of the clinic. The
database and video conferencing would help managers and the doctors make decisions
on the processes and operation of the clinic respectively. All the user productivity
systems are very important. These days, these productivity systems are becoming
mandatory for any forms of business as everything we process and perform is going
digital.
4.
New Century should consider mostly the Internet-based solutions among B2B
and vertical and horizontal system packages. The reason behind selecting internetbased solutions in the system development processes is that most of, the users, who
are one of the important key components of information systems are accessible to
internet and they demand the services as appointment setting and paying bills online.
They would want to have their medical history online and it is convenient for them to
remember when their next visit is due if they get alert in emails or from the website of
the company. They can check out the updates of the company and available time frame
they can visit the clinic. Also, many prospective patients would be exposed to the
company promotions online and the company could substantially increase the growth in
the market by taking many new patients. Therefore, if I were an IT consultant for New
Century Health Clinic then I would most definitely consider internet-based solutions in
the system development processes.
pp.88
1.
Associates should try to learn pertinent facts about your background,
qualifications, and areas of knowledge. They should ask about similar work I have done
in the past and ask me for references from previous clients. In the process, they should
decide if I am a person they and their office staff could work with.
I should try to get a feel for the situation — if the associates have realistic
expectations and the necessary commitment to follow through with the proposed
project. I should learn enough about what needs to be done to determine if this is
something I want to do and feel qualified to do.
2.
The operation appears to be typical of a professional practice of this size, and no
technical problems are apparent. There is no enough information to reach a conclusion
about economic feasibility, but it is known that the staff is facing a constantly growing
workload, which certainly will increase administrative costs. At this point, it seems likely
that reducing this paperwork will result in cost saving and increased productivity. In all
three areas (operational, technical, and economic), the project appears to be feasible.
Further understanding needs to be obtained about the current office systems and
a definition of the scope and constraints of the proposed system. This is a critical issue,
especially with a major new system that will change the way the clinic operates.
3.
Answers will vary. There are different suggested questions that would focus on
the four types of feasibility. In addition to the specific question, an overall approach to
gathering the necessary data should be envisioned. For example, you might begin by
meeting with Dr. Jones to gain an understanding of the organization and activities of the
clinic and to learn more about what he and his associates have in mind for this project.
Then they would meet with Anita Davenport, possibly more than once. They might
suggest that Dr. Jones sit in on at least the beginning of the first meeting with Anita to
help define the scope of the investigation and to discuss New Century’s office systems
in general. In subsequent meetings with Anita, it will be necessary to get a general idea
of the record keeping done in the office and learn about the general office procedures. If
written procedures exist, ask for copies. When sufficient information is available,
prepare a report detailing the findings and stating a recommendation for further action.
4. These are the steps in obtaining information in the preliminary investigation.
Step 1
The first step is to understand the problem or opportunity. You should develop a
business profile of New Century’s operations to determine which departments, users,
and business processes are involved.
Step 2
The second step is to define the project scope and constraints. At this point, you want to
define the specific boundaries, or extent, of the project. Along with defining the scope of
the project, you need to identify and classify any constraints, which might involve
hardware, software, time, policy, law, or cost. A clear definition of project scope and
constraints will avoid possible misunderstandings between you and New Century.
Step 3
The third step is to perform fact-finding. To do this, you have to examine organization
charts, conduct interviews, review current documentation, observe operations, and carry
out a user survey. When conducting interviews during the preliminary investigation, you
should interview people who have a broad knowledge of the system and can give you
an overview of the business processes involved. Depending on the situation, you might
talk to new Century staff members to obtain more detail about day-to-day functions.
Step 4
The fourth step is to determine feasibility. At this point you will have analyzed the
situation, defined the project scope and constraints, performed fact-finding, and
estimated the costs and benefits of the new system. Now you can review the results
and make an initial determination about operational, technical, and economic feasibility.
Step 5
The fifth step is to prepare an estimate of how much time and money it will take to
complete the next systems development phase, systems analysis. Also, you should
prepare a rough estimate for the overall project, so New Century can understand the full
cost impact and timetable.
Step 6
The sixth step is to present your results and recommendations to New Century. You will
want to prepare a written report and deliver a brief presentation.
Sources:
https://ict108businessinformatics.wikispaces.com/Case+Study+Week+2
http://sysanalysisdesign.blogspot.com/2010/04/case-study-new-century-healthclinic.html
BSA 3
COMP03 (7:30-8:55 TTH)
pp.30-31
1.
New Century Health Clinic Office Staff
FA
rD
en
d
O
Be
rMrM
og
w
n
2.
n
p
i
a
o
f
e
f
aa
t
v
r
i
r
a
e
t
c
nn
aa
Basically, New Century performs its business processes mainly with the
management of Anita Davenport.
- She manages Fried Brown who handles office payroll, tax reporting, and profit
distribution among the associates.
- She makes sure that Susan Gifford, performs her job of maintaining the patient
records for future references.
- She oversees Tom Capaletti, who handles most of the paperwork concerning to
insurance reporting and accounting for New Century.
- Also, she has to make sure that the reminder calls to patients and daily appointment
list are prepared by Lisa Sung.
- Finally, as a manager, she has to keep track of supply chain and motivate Carla
Herrera performs this job efficiently for her four doctors, three registered nurses and
four physical therapist so that, they won’t have any problem in performing their
practices.
Hence, New Century Health Clinic has five business processes.
3.
Since, we need to develop a system for New Century for its operation and future
growth we have option of choosing one of the following information systems:a.
Transaction Processing System
Transaction processing systems process data generated by day-to-day business
operation. It is a good system which protects the integrity of data in our organization and
therefore if single element of a transaction fails, the system doesn’t process the rest of
the transaction.
b.
Business Support System
Business Support System provides job-related information support to users at all
levels of a company. They help replace manual tasks as payroll processing. We need to
collect all the information from every process and enter them in to our system to get
valuable information about our business which helps make decisions for our company’s
growth.
We can have all the available information of 3,500 patients and their history of
transactions with our business to analyze and make important decisions and increase
the sales in future. Susan Gifford could perform her job more efficiently with recording
patient’s information in the system which could be used efficiently by the manager for
efficient decision making in future. Lisa Sung would be equally benefited by this system
to make appointments lists daily and to make reminder calls to the patients. Hence, the
system would benefit New Century Health Clinic in being efficient in the daily tasks that
they have to perform and also would help better decision making for future growth of the
business.
c.
User Productivity System
User Productivity Systems include all the levels of technology that improves
productivity which include e-mail, voicemail, video conferencing, database
management, desktop publishing, high speed internet, and company intranets.
If the clinic would expand its business in future and would have different
branches, company intranet would be nearly mandatory for effective data processing
and would be very helpful. The processes and system could be shared by all other
branches which would decrease the cost of investment for the clinic to expand. Also, the
patient information could be retrieved from any other locations of the clinic. They could
have a facility of having their checkups in any of the branches of the clinic. The
database and video conferencing would help managers and the doctors make decisions
on the processes and operation of the clinic respectively. All the user productivity
systems are very important. These days, these productivity systems are becoming
mandatory for any forms of business as everything we process and perform is going
digital.
4.
New Century should consider mostly the Internet-based solutions among B2B
and vertical and horizontal system packages. The reason behind selecting internetbased solutions in the system development processes is that most of, the users, who
are one of the important key components of information systems are accessible to
internet and they demand the services as appointment setting and paying bills online.
They would want to have their medical history online and it is convenient for them to
remember when their next visit is due if they get alert in emails or from the website of
the company. They can check out the updates of the company and available time frame
they can visit the clinic. Also, many prospective patients would be exposed to the
company promotions online and the company could substantially increase the growth in
the market by taking many new patients. Therefore, if I were an IT consultant for New
Century Health Clinic then I would most definitely consider internet-based solutions in
the system development processes.
pp.88
1.
Associates should try to learn pertinent facts about your background,
qualifications, and areas of knowledge. They should ask about similar work I have done
in the past and ask me for references from previous clients. In the process, they should
decide if I am a person they and their office staff could work with.
I should try to get a feel for the situation — if the associates have realistic
expectations and the necessary commitment to follow through with the proposed
project. I should learn enough about what needs to be done to determine if this is
something I want to do and feel qualified to do.
2.
The operation appears to be typical of a professional practice of this size, and no
technical problems are apparent. There is no enough information to reach a conclusion
about economic feasibility, but it is known that the staff is facing a constantly growing
workload, which certainly will increase administrative costs. At this point, it seems likely
that reducing this paperwork will result in cost saving and increased productivity. In all
three areas (operational, technical, and economic), the project appears to be feasible.
Further understanding needs to be obtained about the current office systems and
a definition of the scope and constraints of the proposed system. This is a critical issue,
especially with a major new system that will change the way the clinic operates.
3.
Answers will vary. There are different suggested questions that would focus on
the four types of feasibility. In addition to the specific question, an overall approach to
gathering the necessary data should be envisioned. For example, you might begin by
meeting with Dr. Jones to gain an understanding of the organization and activities of the
clinic and to learn more about what he and his associates have in mind for this project.
Then they would meet with Anita Davenport, possibly more than once. They might
suggest that Dr. Jones sit in on at least the beginning of the first meeting with Anita to
help define the scope of the investigation and to discuss New Century’s office systems
in general. In subsequent meetings with Anita, it will be necessary to get a general idea
of the record keeping done in the office and learn about the general office procedures. If
written procedures exist, ask for copies. When sufficient information is available,
prepare a report detailing the findings and stating a recommendation for further action.
4. These are the steps in obtaining information in the preliminary investigation.
Step 1
The first step is to understand the problem or opportunity. You should develop a
business profile of New Century’s operations to determine which departments, users,
and business processes are involved.
Step 2
The second step is to define the project scope and constraints. At this point, you want to
define the specific boundaries, or extent, of the project. Along with defining the scope of
the project, you need to identify and classify any constraints, which might involve
hardware, software, time, policy, law, or cost. A clear definition of project scope and
constraints will avoid possible misunderstandings between you and New Century.
Step 3
The third step is to perform fact-finding. To do this, you have to examine organization
charts, conduct interviews, review current documentation, observe operations, and carry
out a user survey. When conducting interviews during the preliminary investigation, you
should interview people who have a broad knowledge of the system and can give you
an overview of the business processes involved. Depending on the situation, you might
talk to new Century staff members to obtain more detail about day-to-day functions.
Step 4
The fourth step is to determine feasibility. At this point you will have analyzed the
situation, defined the project scope and constraints, performed fact-finding, and
estimated the costs and benefits of the new system. Now you can review the results
and make an initial determination about operational, technical, and economic feasibility.
Step 5
The fifth step is to prepare an estimate of how much time and money it will take to
complete the next systems development phase, systems analysis. Also, you should
prepare a rough estimate for the overall project, so New Century can understand the full
cost impact and timetable.
Step 6
The sixth step is to present your results and recommendations to New Century. You will
want to prepare a written report and deliver a brief presentation.
Sources:
https://ict108businessinformatics.wikispaces.com/Case+Study+Week+2
http://sysanalysisdesign.blogspot.com/2010/04/case-study-new-century-healthclinic.html