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Using Oracle Plug-Ins for Third-Party Web Servers A-13 third-party listener handle static .gif and .jpg files, but it requires that the files be copied to the third-party listener. A.1.8 Troubleshooting Oracle Proxy Plug-In This section describes common problems and solutions related to Oracle Proxy Plug-In. Listener Fails to Start ■ Check for problems in the proxy server definition file. Each server in the server list line must be defined later in the file, and you must define at least one server. If a server name is listed but not defined, then the listener may not start. Ensure that there are no typographical errors or missing quotes in the proxy server definition file. ■ For Sun Java System 6.1 or 6.0: Ensure that Init lines are added to the magnus.conf file, and the ObjectType and Service lines are added to the obj.conf file. Listener Returns Incorrect URLs ■ Verify that changes to the proxy server definition file were saved and the listener was restarted. ■ Ensure that there are no typographical errors in the proxy server definition file. ■ Ensure that the urlrule parameter is set up correctly, and determine whether the stripcontext option should be set to true. ■ Verify that the serverlist line in the proxy server definition file specifies the back-end server you are trying to reach. ■ Verify that the back-end server is running, and that the file you are attempting to retrieve exists and is accessible on the back-end server. ■ Verify that the host, port and urlrule parameters in the proxy server definition file target the correct area on the back-end server. ■ Ensure that client requests are being sent to the correct port on the third-party listener machine. ■ Check the listener log files, the proxy log, and the back-end server logs to verify that requests are getting through. The proxy log may need to be set to debug mode You may need to restart the listener. Changes Made to Proxy Server Definition File are Not Reflected ■ Verify that changes to the proxy server definition file were saved and the listener was restarted. ■ For Microsoft IIS, verify that WWW Publishing Service was stopped and started from the Control Panel. This may take a few minutes. Microsoft IIS Listener Displays Incomplete Pages or Garbled Characters Do not display Microsoft IIS pages with a Sun Java System browser. Parsing Error Occurs with Sun Java System 6.1 or 7.0 If you try to change the ports or turn on security for SSL, the server may return the error message Unable to parse magnus.conf.