S MRL 1006396 Table of content
DAFTAR ISI
LEMBAR PENGESAHAN ...........................................................................
PERNYATAAN ..............................................................................................
ABSTRAK ......................................................................................................
ABSTRACT ....................................................................................................
KATA PENGANTAR ....................................................................................
UCAPAN TERIMA KASIH .........................................................................
DAFTAR ISI ...................................................................................................
DAFTAR TABEL ..........................................................................................
DAFTAR GAMBAR ......................................................................................
DAFTAR LAMPIRAN ..................................................................................
iii
iv
v
vi
vii
viii
x
xii
xiv
xv
BAB I PENDAHULUAN ...............................................................................
1.1 Latar Belakang ....................................................................................
1.2 Rumusan Masalah ..............................................................................
1.3 Tujuan Penelitian ................................................................................
1.4 Manfaat penelitian ..............................................................................
1.5 Sistematika Penulisan .........................................................................
1
1
8
9
9
10
BAB II KAJIAN TEORI, KERANGKA PEMIKIRAN, HIPOTESIS .....
2.1 Kajian Teori ........................................................................................
2.1.1 Insentif ...........................................................................................
2.1.2 Pelatihan ........................................................................................
2.1.3 Kinerja ...........................................................................................
2.1.4 Pariwisata dan Kepariwisataan ......................................................
2.1.5 Penelitian Terdahulu ......................................................................
2.2 Kerangka Pemikiran ...........................................................................
2.3 Hipotesis .............................................................................................
12
12
12
21
25
30
32
36
38
BAB III METODOLOGI PENELITIAN ....................................................
3.1 Lokasi Penelitian .................................................................................
3.2 Desain Penelitian ................................................................................
3.2.1 Metode Penelitian ..........................................................................
3.2.2 Operasionalisasi Variabel ..............................................................
3.3 Populasi ...............................................................................................
3.4 Sampel ................................................................................................
3.5 Jenis dan Sumber Data ........................................................................
3.6 Teknik Pengumpulan Data ..................................................................
3.7 Instrumen Penelitian ...........................................................................
3.8 Teknik Analisis Data ..........................................................................
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Irwana Hidayat, 2014
Pengaruh Pemberian Insentif Dan Pelatihan Kerja Terhadap Kinerja Karyawan Front Office
Department Di The Trans Luxury Hotel Bandung
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
3.8.1 Analisis Deskriptif .........................................................................
3.8.2 Analisis Verifikatif ........................................................................
3.9 Pengujian Instrumen Penelitian ..........................................................
3.9.1 Uji Validitas ...................................................................................
3.9.2 Uji Reliabilitas ...............................................................................
3.9.3 Uji Asumsi Klasik .........................................................................
3.9.4 Uji Hipotesis ..................................................................................
3.9.1 Uji Validitas ...................................................................................
3.9.2 Uji Reliabilitas ...............................................................................
51
53
55
55
61
63
68
55
61
BAB IV HASIL PENELITIAN DAN PEMBAHASAN .............................
4.1 Gambaran Umum Lokasi Penelitian ...................................................
4.2 Profil Karyawan Front Office Department .........................................
4.3 Pemberian Insentif Bagi Karyawan Front Office Department
di The Trans Luxury Hotel ................................................................
4.4 Pemberian Pelatihan Kerja Bagi Karyawan Front Office Department
di The Trans Luxury Hotel .................................................................
4.5 Kinerja Karyawan Front Office Department
di The Trans Luxury Hotel .................................................................
4.6 Pengaruh Pemberian Insentif
Terhadap Kinerja Karyawan Front Office Department
The Trans Luxury Hotel .....................................................................
4.7 Pengaruh Pemberian Pelatihan Kerja
Terhadap Kinerja Karyawan Front Office Department
The Trans Luxury Hotel .....................................................................
4.8 Pengaruh Pemberian Insentif dan Pelatihan Kerja
Terhadap Kinerja Karyawan Front Office Department
The Trans Luxury Hotel .....................................................................
4.9 Hasil Temuan Pengujian Skripsi ........................................................
71
71
80
BAB VSIMPULAN DAN SARAN ...............................................................
5.1 Simpulan .............................................................................................
5.2 Saran .................................................................................................
DAFTAR PUSTAKA .....................................................................................
LAMPIRAN ....................................................................................................
134
134
136
139
142
86
88
107
125
127
128
132
xi
Irwana Hidayat, 2014
Pengaruh Pemberian Insentif Dan Pelatihan Kerja Terhadap Kinerja Karyawan Front Office
Department Di The Trans Luxury Hotel Bandung
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR TABEL
Tabel
Tabel 1.1 Tabel Pertumbuhan Kunjungan Wisatawan Domestik dan
Mancanegara Ke Kota Bandung Tahun 2008-2012 ......................
Tabel 1.2 Jumlah Penginapan/Hotel dan Jumlah Kamar Hotel
Menurut Klasifikasinya di Kota Bandung .....................................
Tabel 1.3 Tabel Pertumbuhan Jumlah Tamu Menginap di
The Trans Luxury Hotel Bandung Tahun 2012-2014 ...................
Tabel 1.4 Data Persentase Guest Complaint di Front Office Department
The Trans Luxury Hotel Bandung
Periode Januari – Desember 2013 .................................................
Tabel 2.1 Penelitian Terdahulu Tentang Pengaruh Pemberian Insentif
Dan Pelatihan kerja Terhadap Kinerja Karyawan .........................
Tabel 3.1 Operasionalisasi Variabel ..............................................................
Tabel 3.2 Jenis Dan Sumber Data Penelitian ................................................
Tabel 3.3 Aplikasi Skala Likert .....................................................................
Tabel 3.6 Hasil Pengujian Validitas terhadap Variabel Insentif ...................
Tabel 3.7 Hasil Pengujian Validitas terhadap variabel Pelatihan .................
Tabel 3.8 Hasil Pengujian Validitas terhadap variabel Kinerja ....................
Tabel 3.9 Hasil Pengujian Reliabilitas
Terhadap variabel Insentif, Pelatihan dan Kinerja ........................
Tabel 3.10 Hasil Uji Normalitas ......................................................................
Tabel 3.11 Hasil Uji Heteroskedastisitas ........................................................
Tabel 3.12 Hasil Uji Multikolonieritas ............................................................
Tabel 3.13 Hasil Uji Autokorelasi ...................................................................
Tabel 4.1 Proses Pemberian Insentif Finansial Front Office Department
The Trans Luxury Hotel .................................................................
Tabel 4.2 Tanggapan Karyawan Front Office Department
Terhadap Pemberian Insentif Dimensi Finansial .........................
Tabel 4.3 Tanggapan Karyawan Front Office Department
Terhadap Pemberian Insentif Dimensi Non-Finansial ................
Tabel 4.4 Tanggapan Karyawan Front Office Department
Terhadap Pemberian Insentif Dimensi Sosial .............................
Tabel 4.5 Tabulasi Penilaian Insentif oleh Karyawan
Front Office Department The Trans Luxury Hotel .......................
Tabel 4.6 Tanggapan Karyawan Front Office Department
Terhadap Pemberian Pelatihan Dimensi Reaksi ..........................
Tabel 4.7 Tanggapan Karyawan Front Office Department
Terhadap Pemberian Pelatihan Dimensi Pembelajaran ...............
Tabel 4.8 Tanggapan Karyawan Front Office Department
Terhadap Pemberian Pelatihan Dimensi Perilaku ......................
Tabel 4.9 Tabulasi Penilaian Pelatihan oleh Karyawan
Front Office Department The Trans Luxury Hotel .......................
Tabel 4.10 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Kuantitas Kerja..................................
Hal
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Irwana Hidayat, 2014
Pengaruh Pemberian Insentif Dan Pelatihan Kerja Terhadap Kinerja Karyawan Front Office
Department Di The Trans Luxury Hotel Bandung
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Tabel 4.11 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Kualititas Kerja..................................
Tabel 4.12 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Pemahaman Kerja..............................
Tabel 4.13 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Kreatifitas Kerja.................................
Tabel 4.14 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Kerja Sama.........................................
Tabel 4.15 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Kesadaran Kerja.................................
Tabel 4.16 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Inisiatif ..............................................
Tabel 4.17 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Kehandalan .......................................
Tabel 4.18 Tabulasi Penilaian Kinerja oleh Karyawan
Front Office Department Terhadap
Kinerja Dimensi Kuantitas Kerja...................................................
Tabel 4.19 Hasil Pengujian Hipotesis Insentif Secara Parsial (Uji t)...............
Tabel 4.20 Hasil Pengujian Hipotesis Pelatihan Kerja
Secara Parsial (Uji t).......................................................................
Tabel 4.21 Hasil Analisis Regresi Linier Berganda.........................................
Tabel 4.22 Penguian Hipotesis Secara Overall (Uji F)....................................
Tabel 4.23 Hasil Pengujian R2 (Koefisien Determinasi)..................................
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xiii
Irwana Hidayat, 2014
Pengaruh Pemberian Insentif Dan Pelatihan Kerja Terhadap Kinerja Karyawan Front Office
Department Di The Trans Luxury Hotel Bandung
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR GAMBAR
Gambar
Gambar 3.1
Gambar 3.2
Gambar 3.3
Gambar 3.4
Gambar 4.1
Gambar 4.2
Gambar 4.3
Gambar 4.4
Gambar 4.5
Gambar 4.6
Gambar 4.7
Gambar 4.8
Gambar 4.9
Peta Lokasi The Trans Luxury Hotel Bandung .......................
Garis Kontinum Variabel Penelitian ........................................
Hasil Pengujian Linieritas ........................................................
Uji Ho Dengan Titik Kritis Dua Pihak .....................................
Logo The Trans Luxury Hotel Bandung ..................................
Hasil Perhitungan Profil Lama Bekerja ...................................
Hasil Perhitungan Profil Jenis Kelamin ...................................
Hasil Perhitungan Profil Usia ..................................................
Hasil Perhitungan Profil Tingkat Pendidikan ..........................
Hasil Perhitungan Profil Status Perkawinan ............................
Hasil Perhitungan Profil Status Dalam Pekerjaan ....................
Hasil Perhitungan Profil Insentif Yang Diterima Perbulan ....
Hasil Perhitungan Profil
Banyaknya Penghargaan Yang Diterima .................................
Gambar 4.10 Hasil Perhitungan Profil
Jumlah Pelatihan Yang Didapatkan .........................................
Gambar 4.11 Garis Kontinum Insentif Finansial ...........................................
Gambar 4.12 Garis Kontinum Insentif Non-Finansial ...................................
Gambar 4.13 Garis Kontinum Insentif Sosial ................................................
Gambar 4.14 Garis Kontinum Pemberian Insentif ........................................
Gambar 4.1 Garis Kontinum Pelatihan Dimensi Reaksi .............................
Gambar 4.16 Garis Kontinum Pelatihan Dimensi Pembelajaran ...................
Gambar 4.17 Garis Kontinum Pelatihan Dimensi Perilaku ...........................
Gambar 4.18 Garis Kontinum Pelatihan ........................................................
Gambar 4.19 Garis Kontinum Kinerja Dimensi Kuantitas Kerja ..................
Gambar 4.20 Garis Kontinum Kinerja Dimensi Kualitas Kerja ....................
Gambar 4.21 Garis Kontinum Kinerja Dimensi Pemahaman Kerja ..............
Gambar 4.22 Garis Kontinum Kinerja Dimensi Kreatifitas Kerja ................
Gambar 4.23 Garis Kontinum Kinerja Dimensi Kerja Sama ........................
Gambar 4.24 Garis Kontinum Kinerja Dimensi Kesadaran Kerja ................
Gambar 4.25 Garis Kontinum Kinerja Dimensi Inisiatif ...............................
Gambar 4.26 Garis Kontinum Kinerja Dimensi Kehandalan ........................
Gambar 4.27 Garis Kontinum Kinerja ...........................................................
Hal
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Irwana Hidayat, 2014
Pengaruh Pemberian Insentif Dan Pelatihan Kerja Terhadap Kinerja Karyawan Front Office
Department Di The Trans Luxury Hotel Bandung
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR LAMPIRAN
Lampiran
Lampiran 1
Lampiran 2
Lampiran 3
Lampiran 4
Lampiran 5
Lampiran 6
Lampiran 7
Lampiran 8
Lampiran 9
Lampiran 10
Lampiran 11
Hal
Tabulasi Data Jawaban Kuisioner Penelitian ...........................
Tabulasi Profil Karyawan ........................................................
Hasil Pengujian Validitas dan Reliabilitas ..............................
Hasil Pengujian Asumsi Klasik ..............................................
Kuisioner Penelitian .................................................................
Dokumentasi Lokasi Penelitian ...............................................
VIP Membership The Trans Luxury Hotel ..............................
Surat Keputusan Pengujian Skripsi ..........................................
Laporan Hasil Bimbingan Skripsi.............................................
Surat Pernyataan Penelitian ......................................................
Riwayat Hidup Penulis .............................................................
142
148
149
152
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169
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xv
Irwana Hidayat, 2014
Pengaruh Pemberian Insentif Dan Pelatihan Kerja Terhadap Kinerja Karyawan Front Office
Department Di The Trans Luxury Hotel Bandung
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
LEMBAR PENGESAHAN ...........................................................................
PERNYATAAN ..............................................................................................
ABSTRAK ......................................................................................................
ABSTRACT ....................................................................................................
KATA PENGANTAR ....................................................................................
UCAPAN TERIMA KASIH .........................................................................
DAFTAR ISI ...................................................................................................
DAFTAR TABEL ..........................................................................................
DAFTAR GAMBAR ......................................................................................
DAFTAR LAMPIRAN ..................................................................................
iii
iv
v
vi
vii
viii
x
xii
xiv
xv
BAB I PENDAHULUAN ...............................................................................
1.1 Latar Belakang ....................................................................................
1.2 Rumusan Masalah ..............................................................................
1.3 Tujuan Penelitian ................................................................................
1.4 Manfaat penelitian ..............................................................................
1.5 Sistematika Penulisan .........................................................................
1
1
8
9
9
10
BAB II KAJIAN TEORI, KERANGKA PEMIKIRAN, HIPOTESIS .....
2.1 Kajian Teori ........................................................................................
2.1.1 Insentif ...........................................................................................
2.1.2 Pelatihan ........................................................................................
2.1.3 Kinerja ...........................................................................................
2.1.4 Pariwisata dan Kepariwisataan ......................................................
2.1.5 Penelitian Terdahulu ......................................................................
2.2 Kerangka Pemikiran ...........................................................................
2.3 Hipotesis .............................................................................................
12
12
12
21
25
30
32
36
38
BAB III METODOLOGI PENELITIAN ....................................................
3.1 Lokasi Penelitian .................................................................................
3.2 Desain Penelitian ................................................................................
3.2.1 Metode Penelitian ..........................................................................
3.2.2 Operasionalisasi Variabel ..............................................................
3.3 Populasi ...............................................................................................
3.4 Sampel ................................................................................................
3.5 Jenis dan Sumber Data ........................................................................
3.6 Teknik Pengumpulan Data ..................................................................
3.7 Instrumen Penelitian ...........................................................................
3.8 Teknik Analisis Data ..........................................................................
40
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42
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51
x
Irwana Hidayat, 2014
Pengaruh Pemberian Insentif Dan Pelatihan Kerja Terhadap Kinerja Karyawan Front Office
Department Di The Trans Luxury Hotel Bandung
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
3.8.1 Analisis Deskriptif .........................................................................
3.8.2 Analisis Verifikatif ........................................................................
3.9 Pengujian Instrumen Penelitian ..........................................................
3.9.1 Uji Validitas ...................................................................................
3.9.2 Uji Reliabilitas ...............................................................................
3.9.3 Uji Asumsi Klasik .........................................................................
3.9.4 Uji Hipotesis ..................................................................................
3.9.1 Uji Validitas ...................................................................................
3.9.2 Uji Reliabilitas ...............................................................................
51
53
55
55
61
63
68
55
61
BAB IV HASIL PENELITIAN DAN PEMBAHASAN .............................
4.1 Gambaran Umum Lokasi Penelitian ...................................................
4.2 Profil Karyawan Front Office Department .........................................
4.3 Pemberian Insentif Bagi Karyawan Front Office Department
di The Trans Luxury Hotel ................................................................
4.4 Pemberian Pelatihan Kerja Bagi Karyawan Front Office Department
di The Trans Luxury Hotel .................................................................
4.5 Kinerja Karyawan Front Office Department
di The Trans Luxury Hotel .................................................................
4.6 Pengaruh Pemberian Insentif
Terhadap Kinerja Karyawan Front Office Department
The Trans Luxury Hotel .....................................................................
4.7 Pengaruh Pemberian Pelatihan Kerja
Terhadap Kinerja Karyawan Front Office Department
The Trans Luxury Hotel .....................................................................
4.8 Pengaruh Pemberian Insentif dan Pelatihan Kerja
Terhadap Kinerja Karyawan Front Office Department
The Trans Luxury Hotel .....................................................................
4.9 Hasil Temuan Pengujian Skripsi ........................................................
71
71
80
BAB VSIMPULAN DAN SARAN ...............................................................
5.1 Simpulan .............................................................................................
5.2 Saran .................................................................................................
DAFTAR PUSTAKA .....................................................................................
LAMPIRAN ....................................................................................................
134
134
136
139
142
86
88
107
125
127
128
132
xi
Irwana Hidayat, 2014
Pengaruh Pemberian Insentif Dan Pelatihan Kerja Terhadap Kinerja Karyawan Front Office
Department Di The Trans Luxury Hotel Bandung
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR TABEL
Tabel
Tabel 1.1 Tabel Pertumbuhan Kunjungan Wisatawan Domestik dan
Mancanegara Ke Kota Bandung Tahun 2008-2012 ......................
Tabel 1.2 Jumlah Penginapan/Hotel dan Jumlah Kamar Hotel
Menurut Klasifikasinya di Kota Bandung .....................................
Tabel 1.3 Tabel Pertumbuhan Jumlah Tamu Menginap di
The Trans Luxury Hotel Bandung Tahun 2012-2014 ...................
Tabel 1.4 Data Persentase Guest Complaint di Front Office Department
The Trans Luxury Hotel Bandung
Periode Januari – Desember 2013 .................................................
Tabel 2.1 Penelitian Terdahulu Tentang Pengaruh Pemberian Insentif
Dan Pelatihan kerja Terhadap Kinerja Karyawan .........................
Tabel 3.1 Operasionalisasi Variabel ..............................................................
Tabel 3.2 Jenis Dan Sumber Data Penelitian ................................................
Tabel 3.3 Aplikasi Skala Likert .....................................................................
Tabel 3.6 Hasil Pengujian Validitas terhadap Variabel Insentif ...................
Tabel 3.7 Hasil Pengujian Validitas terhadap variabel Pelatihan .................
Tabel 3.8 Hasil Pengujian Validitas terhadap variabel Kinerja ....................
Tabel 3.9 Hasil Pengujian Reliabilitas
Terhadap variabel Insentif, Pelatihan dan Kinerja ........................
Tabel 3.10 Hasil Uji Normalitas ......................................................................
Tabel 3.11 Hasil Uji Heteroskedastisitas ........................................................
Tabel 3.12 Hasil Uji Multikolonieritas ............................................................
Tabel 3.13 Hasil Uji Autokorelasi ...................................................................
Tabel 4.1 Proses Pemberian Insentif Finansial Front Office Department
The Trans Luxury Hotel .................................................................
Tabel 4.2 Tanggapan Karyawan Front Office Department
Terhadap Pemberian Insentif Dimensi Finansial .........................
Tabel 4.3 Tanggapan Karyawan Front Office Department
Terhadap Pemberian Insentif Dimensi Non-Finansial ................
Tabel 4.4 Tanggapan Karyawan Front Office Department
Terhadap Pemberian Insentif Dimensi Sosial .............................
Tabel 4.5 Tabulasi Penilaian Insentif oleh Karyawan
Front Office Department The Trans Luxury Hotel .......................
Tabel 4.6 Tanggapan Karyawan Front Office Department
Terhadap Pemberian Pelatihan Dimensi Reaksi ..........................
Tabel 4.7 Tanggapan Karyawan Front Office Department
Terhadap Pemberian Pelatihan Dimensi Pembelajaran ...............
Tabel 4.8 Tanggapan Karyawan Front Office Department
Terhadap Pemberian Pelatihan Dimensi Perilaku ......................
Tabel 4.9 Tabulasi Penilaian Pelatihan oleh Karyawan
Front Office Department The Trans Luxury Hotel .......................
Tabel 4.10 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Kuantitas Kerja..................................
Hal
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109
xii
Irwana Hidayat, 2014
Pengaruh Pemberian Insentif Dan Pelatihan Kerja Terhadap Kinerja Karyawan Front Office
Department Di The Trans Luxury Hotel Bandung
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Tabel 4.11 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Kualititas Kerja..................................
Tabel 4.12 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Pemahaman Kerja..............................
Tabel 4.13 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Kreatifitas Kerja.................................
Tabel 4.14 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Kerja Sama.........................................
Tabel 4.15 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Kesadaran Kerja.................................
Tabel 4.16 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Inisiatif ..............................................
Tabel 4.17 Tanggapan Karyawan Front Office Department
Terhadap Kinerja Dimensi Kehandalan .......................................
Tabel 4.18 Tabulasi Penilaian Kinerja oleh Karyawan
Front Office Department Terhadap
Kinerja Dimensi Kuantitas Kerja...................................................
Tabel 4.19 Hasil Pengujian Hipotesis Insentif Secara Parsial (Uji t)...............
Tabel 4.20 Hasil Pengujian Hipotesis Pelatihan Kerja
Secara Parsial (Uji t).......................................................................
Tabel 4.21 Hasil Analisis Regresi Linier Berganda.........................................
Tabel 4.22 Penguian Hipotesis Secara Overall (Uji F)....................................
Tabel 4.23 Hasil Pengujian R2 (Koefisien Determinasi)..................................
110
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123
126
127
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131
xiii
Irwana Hidayat, 2014
Pengaruh Pemberian Insentif Dan Pelatihan Kerja Terhadap Kinerja Karyawan Front Office
Department Di The Trans Luxury Hotel Bandung
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR GAMBAR
Gambar
Gambar 3.1
Gambar 3.2
Gambar 3.3
Gambar 3.4
Gambar 4.1
Gambar 4.2
Gambar 4.3
Gambar 4.4
Gambar 4.5
Gambar 4.6
Gambar 4.7
Gambar 4.8
Gambar 4.9
Peta Lokasi The Trans Luxury Hotel Bandung .......................
Garis Kontinum Variabel Penelitian ........................................
Hasil Pengujian Linieritas ........................................................
Uji Ho Dengan Titik Kritis Dua Pihak .....................................
Logo The Trans Luxury Hotel Bandung ..................................
Hasil Perhitungan Profil Lama Bekerja ...................................
Hasil Perhitungan Profil Jenis Kelamin ...................................
Hasil Perhitungan Profil Usia ..................................................
Hasil Perhitungan Profil Tingkat Pendidikan ..........................
Hasil Perhitungan Profil Status Perkawinan ............................
Hasil Perhitungan Profil Status Dalam Pekerjaan ....................
Hasil Perhitungan Profil Insentif Yang Diterima Perbulan ....
Hasil Perhitungan Profil
Banyaknya Penghargaan Yang Diterima .................................
Gambar 4.10 Hasil Perhitungan Profil
Jumlah Pelatihan Yang Didapatkan .........................................
Gambar 4.11 Garis Kontinum Insentif Finansial ...........................................
Gambar 4.12 Garis Kontinum Insentif Non-Finansial ...................................
Gambar 4.13 Garis Kontinum Insentif Sosial ................................................
Gambar 4.14 Garis Kontinum Pemberian Insentif ........................................
Gambar 4.1 Garis Kontinum Pelatihan Dimensi Reaksi .............................
Gambar 4.16 Garis Kontinum Pelatihan Dimensi Pembelajaran ...................
Gambar 4.17 Garis Kontinum Pelatihan Dimensi Perilaku ...........................
Gambar 4.18 Garis Kontinum Pelatihan ........................................................
Gambar 4.19 Garis Kontinum Kinerja Dimensi Kuantitas Kerja ..................
Gambar 4.20 Garis Kontinum Kinerja Dimensi Kualitas Kerja ....................
Gambar 4.21 Garis Kontinum Kinerja Dimensi Pemahaman Kerja ..............
Gambar 4.22 Garis Kontinum Kinerja Dimensi Kreatifitas Kerja ................
Gambar 4.23 Garis Kontinum Kinerja Dimensi Kerja Sama ........................
Gambar 4.24 Garis Kontinum Kinerja Dimensi Kesadaran Kerja ................
Gambar 4.25 Garis Kontinum Kinerja Dimensi Inisiatif ...............................
Gambar 4.26 Garis Kontinum Kinerja Dimensi Kehandalan ........................
Gambar 4.27 Garis Kontinum Kinerja ...........................................................
Hal
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xiv
Irwana Hidayat, 2014
Pengaruh Pemberian Insentif Dan Pelatihan Kerja Terhadap Kinerja Karyawan Front Office
Department Di The Trans Luxury Hotel Bandung
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
DAFTAR LAMPIRAN
Lampiran
Lampiran 1
Lampiran 2
Lampiran 3
Lampiran 4
Lampiran 5
Lampiran 6
Lampiran 7
Lampiran 8
Lampiran 9
Lampiran 10
Lampiran 11
Hal
Tabulasi Data Jawaban Kuisioner Penelitian ...........................
Tabulasi Profil Karyawan ........................................................
Hasil Pengujian Validitas dan Reliabilitas ..............................
Hasil Pengujian Asumsi Klasik ..............................................
Kuisioner Penelitian .................................................................
Dokumentasi Lokasi Penelitian ...............................................
VIP Membership The Trans Luxury Hotel ..............................
Surat Keputusan Pengujian Skripsi ..........................................
Laporan Hasil Bimbingan Skripsi.............................................
Surat Pernyataan Penelitian ......................................................
Riwayat Hidup Penulis .............................................................
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xv
Irwana Hidayat, 2014
Pengaruh Pemberian Insentif Dan Pelatihan Kerja Terhadap Kinerja Karyawan Front Office
Department Di The Trans Luxury Hotel Bandung
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu