The activities of tourist information center (tic) of disbudpar Surakarta 1. HALAMAN JUDUL

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THE ACTIVITIES OF TOURIST INFORMATION
CENTER (TIC) OF DISBUDPAR SURAKARTA

FINAL PROJECT REPORT
Submitted as Partial Requirement in Obtaining Degree
in the English Diploma Program, Faculty of Letters and Fine Arts
Sebelas Maret University

By:
Meida Setyorini
C9311047

ENGLISH DIPLOMA PROGRAM
FACULTY OF LETTERS AND FINE ARTS
SEBELAS MARET UNIVERSITY
SURAKARTA
2015

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MOTTO
If you have made mistakes, even serious ones, there is always another chance for
you. What we call failure is not the falling down, but the staying down.
(Mary Pickford)

No one is wise by birth. Wisdom results from one’s own efforts.
(Krishnamacharya)

Give thanks for what you are now, and keep fighting for what you want to be
tomorrow.
( Fernanda Miramontes-Landeros)

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DEDICATIONS

This Final Project is dedicated to :
 The Almighty God, ALLAH SWT
 My Beloved Parents
 My great family
 And all my friends who have supported me

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ACKNOWLEDMENT
Alhamdulillahirobbil’alamin. Finally, I have finished this final project
report. I would like to express my highest gratitude to Allah SWT who has the
authority for everything in this world, for blessing me and giving me big patience
in facing all the mistakes in the process of finishing this final project report so that
I can finish this final project report. However, I would not be able to finish this
report without any help and support from others. Therefore, I would like to
express my sincere gratitude to :
1. Drs. Riyadi Santosa, M.Ed, Ph.D, the Dean of Faculty of Letters and Fine Arts,
Sebelas Maret University.
2. Yusuf Kurniawan, S.S, M.A, the Head of English Diploma Program
3. My academic supervisor, Fitria Akhmerti Primasita, S.S, M.A. I thank you for
your guidance and advice during my study.
4. My supervisor, Ida Kusuma Dewi, S.S, M.A, thank you for the patience,

advice, suggestions, guidance, support and time to check my final project.
5. All of her lecturers in English Diploma Program, for their guidance and
knowledge that have been given to me.
6. The Head of DISBUDPAR Surakarta, Dra. Eny Tyasni Susana, M.M, for the
chance given to me to do my job training.
7. My beloved parents, thank you for your support, love, patience, and endless
prayer for me. I am sorry if I often back talk to you, but actually I love you
very much.
8. My beloved brothers and sisters, thank you for your support.
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9. All of staffs in DISBUDPAR Surakarta, especially Mbak Wiwin, Mas Dimas,
om Patrick, Pak Hendi, Mas Heri, Mas Yon, Bu Vero, Pak Ipung, Pak Tony
and all staffs that can not be mentioned one by one, thank you so much for all

assistances, supports, guidance and jokes.
10. My Lovart, thank you very much for your spirit, support, and big patience.
11. All of my friends in English Diploma Program ’11, especially class B thank
you for your togetherness.
12. Indria Sari, Vita, Fikriya, Indar thank you for your togetherness, support,
help, care and jokes. I love you so much.
13. All parties who help me to have job training and finish this report. Thank you
very much.
14. I would also say thank you for all people that I can not mention here, and all
people who have helped me during my study.

Surakarta, January 3 2015
Meida Setyorini

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ABSTRACT
Meida Setyorini. 2015. The activities of Tourist Information Center (TIC ) of
DISBUDPAR Surakarta. English Diploma Program, Faculty of Letters and
Fine Arts, Sebelas Maret University.
This final project is written based on the job training for two months in Tourists
Information Center (TIC) Surakarta. The objectives of this report are to describe
the activities of TIC, to know the problems encountered in doing the activities,
and to handle the problem.
TIC of DISBUDPAR Surakarta has responsibilities in doing the activities. The
responsibilities are to help Promotion, Marketing, and Cooperation division of
DISBUDPAR Surakarta in promoting tourism of Solo by providing information to
the tourists directly, providing printed media, and participating in roadshow. In
addition, TIC also has responsibility to build good image by providing excellent
service that applied five dimensions of quality service which are reliability,
responsiveness, assurance, emphaty, and tangibility.
There were many problems encountered by TIC. The problems were related to the
location and facilities, human resources who could not speak other foreign
languages besides English and did not provide detail information of tourism of

Solo and its surrounding.

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TABLE OF CONTENTS
TITLE ...............................................................................................................

i

APPROVAL OF CONSULTANT ................................................................... ii
APPROVAL OF BOARD EXAMINERS ...................................................... iii
MOTTO ........................................................................................................... iv
DEDICATION .................................................................................................


v

PREFACE ........................................................................................................ vi
ACKNOWLEGDMENT .................................................................................. vii
ABSTRACT ..................................................................................................... ix
TABLE OF CONTENT ................................................................................... x
CHAPTER I: INTRODUCTION
A. Background ..........................................................................................

1

B. Objectives .............................................................................................

2

C. Benefits .................................................................................................

3

CHAPTER II: LITERATURE REVIEW ........................................................


4

1. Definition of Tourism ..........................................................................

4

2. Definition of Tourist ............................................................................

5

3. Definition of Service .............................................................................

7

4. Definition of Promotion ........................................................................

9

5. Tourist Information Center ................................................................... 10

CHAPTER III: DISCUSSION ......................................................................... 13
A. General Description of Dinas Kebudayaan dan Pariwisata ................ 13
B. Description of Tourist Information Center ........................................... 19
C. The job training activities in Tourists Information Center ................... 20
D. The activities of Tourist Information Center of DISBUDPAR
Surakarta............................................................................................... 22
E. The Problem of Tourist Information Center ......................................... 28
F. The Solution to deal with problem Encountered by Tourist Information
Center ................................................................................................... 30
CHAPTER IV: CONCLUSION AND SUGGESTION ................................... 33
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A. Conclusion ...........................................................................................
33

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B. Suggestion ............................................................................................ 35
BIBLIOGRAPHY
APPENDICES

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