The Roles Of Tourist Information Center (Tic) In Handling Public Relations Affairs In Disbudpar Surakarta 1. COVER
THE ROLES OF TOURIST INFORMATION CENTER (TIC)
IN HANDLING PUBLIC RELATIONS AFFAIRS
IN DISBUDPAR SURAKARTA
FINAL PROJECT REPORT
Submitted as Partial Requirement in Obtaining Degree in the English Diploma
Program,
Faculty of Cultural Science,
Sebelas Maret University
By
Ganis Dian Ayu Puspitasari
C9311032
ENGLISH DIPLOMA PROGRAM
FACULTY OF CULTURAL SCIENCE
SEBELAS MARET UNIVERSITY
SURAKARTA
2015
i
APPROVAL OF CONSULTANT
Approved to be examined before the broad of examiners,
English Diploma Program, Faculty of Cultural Sciences,
Sebelas Maret University.
Title
: The Roles of Tourist Information Center (TIC) In Handling
Public Relations
Affairs in Disbudpar Surakarta
Name
: Ganis Dian Ayu Puspita Sari
NIM
: C9311032
SUPERVISOR
( ...................................... )
BayuBudiharjo, S.S., M.Hum.
NIP. 1985010120130201
APPROVAL OF BOARD EXAMINERS
ii
Report Title
: The Roles of Tourist Information Center (TIC) In Handling
Public Relations
Affairs in Disbudpar Surakarta
Name
: Ganis Dian AyuPuspita Sari
NIM
: C9311032
Examine Date : November 19th, 2015
Accepted and Approved by the Board of Examiners,
English Diploma Program, Faculty of Cultural Science
SebelasMaret University
1. Dra. Susilorini, MA
Chairperson
2.Athiyah Salwa,SS., M. Hum
Secretary
3. BayuBudiharjo, SS., M. Hum
Main Examiner
( ............................................. )
NIP. 19650601 199203 2 002
( ............................................. )
NIP. 19890723 20130201
( ............................................. )
NIP. 19850101 20130201
iii
DEDICATION
I would like to dedicate this final project report for
My beloved parents
My lovely university
Tourist Information Center ( TIC )
iv
MOTTO
“ I’m never alone. ALLAH is always there with me♥ - ME “
“ Although people might fail you over and over and over again, just make sure
that you
DONT’T FAIL YOURSELF. – Diana Rikasari “
“ Do the best and pray. God will take care of rest. – Unknown “
v
PREFACE
I would like to say thank to Allah SWT, who always blesses and guides
me. I also thanks to all people who given support, guidance, and motivation to me
in doing this final project. The final project was written to fulfill the requirement
in obtaining the English Diploma Program at the Faculty of Cultural Sciences,
SebelasMaret University.
This report entitled “The Roles of Tourist Information Center ( TIC ) In
Handling Public Relations Affairs In DISBUDPAR Surakarta”discussesabout the
roles and problem faced by Tourist Information Center in handling Public
Relations affairs at DISBUDPAR Surakarta with propose solutions to the
problems.
Finally, I realize that this final project report still have some drawbacks.
Therefore, I hope that there are many suggestions from the readers to improve the
report. I also hope that the final project report will be beneficial for the readers.
Surakarta, November 2015
Ganis Dian Ayu
vi
ACKNOWLEDGEMENT
All praises for Allah SWT. In accomplishing the final project, I got several helps
and support from several people. From the bottom of my heart, I would like to
give my deepest attitude to:
1. Prof. Drs. RiyadiSantosa, M. Ed., Ph. D. as the Dean of Faculty of
Cultural Science, SebelasMaret University.
2. Mr. AgusDwi P., S.S., M.CALL.for the highest dedication to English
Diploma Students as the Head of English Diploma Program.
3. My Academic Supervisor, Mrs. FitriaAkhmertiPrimasita., S.S., M.A.
thank you for your support during my study.
4. My supervisor, Mr.BayuBudiharjo., S.S., M.Hum.for your guidance,
support, suggestion, advice, correction and motivation. Thank you for
being patient in correcting my final project report, you are such a great
inspiration for me, Sir! GBU!
5. All Lecturers and Staff of English Diploma Program.
6. All staffs in DISBUDPAR Surakarta and TIC office especially to Mr.
Patrick, MbakWiwin, Mas Dimas, Mas Herry, Mas Dar, Bu Vero, and
all staffwho helped and guided me during the job training in TIC office.
Thanks for your advice and kindness. I do apologize if I have made
mistakes during the job training.
7. My beloved parents Bpk Drs. EddiWinarto and IbuDaryani, thank you
for everything. I will always try to do the best for you.
vii
8. SeptianEko, thanks for your love, support, and care given to me.
9. All my friends in English Diploma Program, especially class B student
year 2011, I will remember our memories. We’ll always be friend.
10. My friends Nana, Avi, andYessi, thanks for everything. Good luck for you
girls!
11. Thanks to Meyda, my partner during the job training in TIC office.
IndarandRizki thank you so much for correcting my final project report.
GBU!
12. All peoples who helped me finish my final project report.
viii
ABSTRACT
Ganis Dian AyuPuspitaSari. 2015. The Roles of Tourist Information Center (
TIC ) In Handling Public Relations Affairs In DISBUDPAR Surakarta.
English Diploma Program, Faculty of Cultural Science, SebelasMaret
University.
This final project report was written based on the job training done in
Tourist Information Center (TIC) DISBUDPAR Surakarta located on Jl. Brigjen
Slamet
Riyadi
275
between
Graha
Wisata
Niaga
Hall and Radya Pustaka Museum. The job training was done for a month, started
on April 14, 2014 and it ended on May 14, 2014.
The objectives of this final project report are to describe the roles of TIC
as Public Relations affairs at DISBUDPAR Surakarta and to identify problem in
playing the roles of TIC as Public Relations at DISBUDPAR Surakarta and
propose solutions. From those objectives, the writer expects that Tourist
Information Center provides many services to the tourist, both domestic and
foreign and have done the roles of TIC in handling the unavailability of PRO in
DISBUDPAR Surakarta.
During the job training as the staff of Tourist Information Center, the
writer experienced directly how to handle tourist, both domestic and foreign who
came to TIC and several additional tasks to handle the in-house PR activities as
communication technician, communication facilitator, problem-solving facilitator,
ix
and public relations agent. Besides, the writer also dealt with many different
characters of peoples.
In conclusion, Tourist Information Center has two-functions in the same
time, as an information provider and replacement of unavailability of PRO.
Tourist Information Center is not only expected to complete its own duties but
also demanded to be able to handle PR’s activities and roles. In this case, it is
necessary for TIC to have skill in conducting an effective communication and
building a harmonious relationship.
Hopefully, this final project report can be beneficial for the readers,
especially those who are interested in Public Relations.
x
TABLE OF CONTENTS
TITLE ……………………………………………………………………………………….
i
APPROVAL OF CONSULTANT………………………………………………………….
ii
APPROVAL OF THE BOARD EXAMINERS …………………………………………...
iii
DEDICATION………………………………………………………………………………
iv
MOTTO……………………………………………………………………………………...
v
PREFACE…………………………………………………………………………………..
vi
ACKNOWLEDGEMENT………………………………………………………………....
vii
ABSTRACT …………………………………………………………………………….....
ix
TABLE OF CONTENT …………………………………………………………………...
x
CHAPTER I : INTRODUCTION ………………………………………………………...
1
A. Background ........................................................................................................
1
B. Objectives ...........................................................................................................
3
C. Benefits ..............................................................................................................
3
CHAPTER II : LITERATURE REVIEW ...........................................................................
5
A. Public Relations ...................................................................................................
5
B. The Functions and Roles of Public Relations ......................................................
6
C. Publics .................................................................................................................
7
D. Dinas Kebudayaan dan Pariwisata ......................................................................
8
CHAPTER III : JOB TRAINING RESULT ........................................................................
10
A. DISBUDPAR Surakarta ......................................................................................
10
B. Tourist Information Center ( TIC ) ......................................................................
14
C. Job Training Activities .........................................................................................
16
D. The Roles of TIC as Public Relations Officers ....................................................
18
E. The Problem in Playing The Roles of TIC as Public Relations ............................
21
F. The Solutions of TIC to improve service quality as Public Relations
23
CHAPTER IV : CONCLUSION AND SUGGESTION .......................................................
25
A. Conclusion .............................................................................................................
25
B. Suggestion .............................................................................................................
28
BIBLIOGRAPHY AND APPENDICES
xi
12
IN HANDLING PUBLIC RELATIONS AFFAIRS
IN DISBUDPAR SURAKARTA
FINAL PROJECT REPORT
Submitted as Partial Requirement in Obtaining Degree in the English Diploma
Program,
Faculty of Cultural Science,
Sebelas Maret University
By
Ganis Dian Ayu Puspitasari
C9311032
ENGLISH DIPLOMA PROGRAM
FACULTY OF CULTURAL SCIENCE
SEBELAS MARET UNIVERSITY
SURAKARTA
2015
i
APPROVAL OF CONSULTANT
Approved to be examined before the broad of examiners,
English Diploma Program, Faculty of Cultural Sciences,
Sebelas Maret University.
Title
: The Roles of Tourist Information Center (TIC) In Handling
Public Relations
Affairs in Disbudpar Surakarta
Name
: Ganis Dian Ayu Puspita Sari
NIM
: C9311032
SUPERVISOR
( ...................................... )
BayuBudiharjo, S.S., M.Hum.
NIP. 1985010120130201
APPROVAL OF BOARD EXAMINERS
ii
Report Title
: The Roles of Tourist Information Center (TIC) In Handling
Public Relations
Affairs in Disbudpar Surakarta
Name
: Ganis Dian AyuPuspita Sari
NIM
: C9311032
Examine Date : November 19th, 2015
Accepted and Approved by the Board of Examiners,
English Diploma Program, Faculty of Cultural Science
SebelasMaret University
1. Dra. Susilorini, MA
Chairperson
2.Athiyah Salwa,SS., M. Hum
Secretary
3. BayuBudiharjo, SS., M. Hum
Main Examiner
( ............................................. )
NIP. 19650601 199203 2 002
( ............................................. )
NIP. 19890723 20130201
( ............................................. )
NIP. 19850101 20130201
iii
DEDICATION
I would like to dedicate this final project report for
My beloved parents
My lovely university
Tourist Information Center ( TIC )
iv
MOTTO
“ I’m never alone. ALLAH is always there with me♥ - ME “
“ Although people might fail you over and over and over again, just make sure
that you
DONT’T FAIL YOURSELF. – Diana Rikasari “
“ Do the best and pray. God will take care of rest. – Unknown “
v
PREFACE
I would like to say thank to Allah SWT, who always blesses and guides
me. I also thanks to all people who given support, guidance, and motivation to me
in doing this final project. The final project was written to fulfill the requirement
in obtaining the English Diploma Program at the Faculty of Cultural Sciences,
SebelasMaret University.
This report entitled “The Roles of Tourist Information Center ( TIC ) In
Handling Public Relations Affairs In DISBUDPAR Surakarta”discussesabout the
roles and problem faced by Tourist Information Center in handling Public
Relations affairs at DISBUDPAR Surakarta with propose solutions to the
problems.
Finally, I realize that this final project report still have some drawbacks.
Therefore, I hope that there are many suggestions from the readers to improve the
report. I also hope that the final project report will be beneficial for the readers.
Surakarta, November 2015
Ganis Dian Ayu
vi
ACKNOWLEDGEMENT
All praises for Allah SWT. In accomplishing the final project, I got several helps
and support from several people. From the bottom of my heart, I would like to
give my deepest attitude to:
1. Prof. Drs. RiyadiSantosa, M. Ed., Ph. D. as the Dean of Faculty of
Cultural Science, SebelasMaret University.
2. Mr. AgusDwi P., S.S., M.CALL.for the highest dedication to English
Diploma Students as the Head of English Diploma Program.
3. My Academic Supervisor, Mrs. FitriaAkhmertiPrimasita., S.S., M.A.
thank you for your support during my study.
4. My supervisor, Mr.BayuBudiharjo., S.S., M.Hum.for your guidance,
support, suggestion, advice, correction and motivation. Thank you for
being patient in correcting my final project report, you are such a great
inspiration for me, Sir! GBU!
5. All Lecturers and Staff of English Diploma Program.
6. All staffs in DISBUDPAR Surakarta and TIC office especially to Mr.
Patrick, MbakWiwin, Mas Dimas, Mas Herry, Mas Dar, Bu Vero, and
all staffwho helped and guided me during the job training in TIC office.
Thanks for your advice and kindness. I do apologize if I have made
mistakes during the job training.
7. My beloved parents Bpk Drs. EddiWinarto and IbuDaryani, thank you
for everything. I will always try to do the best for you.
vii
8. SeptianEko, thanks for your love, support, and care given to me.
9. All my friends in English Diploma Program, especially class B student
year 2011, I will remember our memories. We’ll always be friend.
10. My friends Nana, Avi, andYessi, thanks for everything. Good luck for you
girls!
11. Thanks to Meyda, my partner during the job training in TIC office.
IndarandRizki thank you so much for correcting my final project report.
GBU!
12. All peoples who helped me finish my final project report.
viii
ABSTRACT
Ganis Dian AyuPuspitaSari. 2015. The Roles of Tourist Information Center (
TIC ) In Handling Public Relations Affairs In DISBUDPAR Surakarta.
English Diploma Program, Faculty of Cultural Science, SebelasMaret
University.
This final project report was written based on the job training done in
Tourist Information Center (TIC) DISBUDPAR Surakarta located on Jl. Brigjen
Slamet
Riyadi
275
between
Graha
Wisata
Niaga
Hall and Radya Pustaka Museum. The job training was done for a month, started
on April 14, 2014 and it ended on May 14, 2014.
The objectives of this final project report are to describe the roles of TIC
as Public Relations affairs at DISBUDPAR Surakarta and to identify problem in
playing the roles of TIC as Public Relations at DISBUDPAR Surakarta and
propose solutions. From those objectives, the writer expects that Tourist
Information Center provides many services to the tourist, both domestic and
foreign and have done the roles of TIC in handling the unavailability of PRO in
DISBUDPAR Surakarta.
During the job training as the staff of Tourist Information Center, the
writer experienced directly how to handle tourist, both domestic and foreign who
came to TIC and several additional tasks to handle the in-house PR activities as
communication technician, communication facilitator, problem-solving facilitator,
ix
and public relations agent. Besides, the writer also dealt with many different
characters of peoples.
In conclusion, Tourist Information Center has two-functions in the same
time, as an information provider and replacement of unavailability of PRO.
Tourist Information Center is not only expected to complete its own duties but
also demanded to be able to handle PR’s activities and roles. In this case, it is
necessary for TIC to have skill in conducting an effective communication and
building a harmonious relationship.
Hopefully, this final project report can be beneficial for the readers,
especially those who are interested in Public Relations.
x
TABLE OF CONTENTS
TITLE ……………………………………………………………………………………….
i
APPROVAL OF CONSULTANT………………………………………………………….
ii
APPROVAL OF THE BOARD EXAMINERS …………………………………………...
iii
DEDICATION………………………………………………………………………………
iv
MOTTO……………………………………………………………………………………...
v
PREFACE…………………………………………………………………………………..
vi
ACKNOWLEDGEMENT………………………………………………………………....
vii
ABSTRACT …………………………………………………………………………….....
ix
TABLE OF CONTENT …………………………………………………………………...
x
CHAPTER I : INTRODUCTION ………………………………………………………...
1
A. Background ........................................................................................................
1
B. Objectives ...........................................................................................................
3
C. Benefits ..............................................................................................................
3
CHAPTER II : LITERATURE REVIEW ...........................................................................
5
A. Public Relations ...................................................................................................
5
B. The Functions and Roles of Public Relations ......................................................
6
C. Publics .................................................................................................................
7
D. Dinas Kebudayaan dan Pariwisata ......................................................................
8
CHAPTER III : JOB TRAINING RESULT ........................................................................
10
A. DISBUDPAR Surakarta ......................................................................................
10
B. Tourist Information Center ( TIC ) ......................................................................
14
C. Job Training Activities .........................................................................................
16
D. The Roles of TIC as Public Relations Officers ....................................................
18
E. The Problem in Playing The Roles of TIC as Public Relations ............................
21
F. The Solutions of TIC to improve service quality as Public Relations
23
CHAPTER IV : CONCLUSION AND SUGGESTION .......................................................
25
A. Conclusion .............................................................................................................
25
B. Suggestion .............................................................................................................
28
BIBLIOGRAPHY AND APPENDICES
xi
12