t ptk 0809441 table of content(1)
DAFTAR ISI
Halaman
LEMBAR PENGESAHAN ......................................................................... i
SURAT PERNYATAAN ............................................................................. ii
MOTTO DAN PERSEMBAHAN............................................................... iii
ABSTRAK .................................................................................................... iv
KATA PENGANTAR .................................................................................. vi
UCAPAN TERIMA KASIH ...................................................................... viii
DAFTAR ISI ................................................................................................. xiii
DAFTAR TABEL ........................................................................................ xvii
DAFTAR GAMBAR .................................................................................... xviii
DAFTAR LAMPIRAN ................................................................................ ix
BAB I
PENDAHULUAN
A. Latar Belakang Masalah ......................................................... 1
B. Fokus Penelitian .................................................................... 6
C. Perumusan Masalah ............................................................... 7
D. Tujuan Penelitian ................................................................... 8
BAB II
E.
Paradigma Berfikir ................................................................ 10
F.
Manfaat Penelitian ................................................................. 11
KAJIAN PUSTAKA
A. Pengertian Efektivitas ............................................................... 12
B. Efektivitas Sekolah .................................................................. 13
C. Konsep Sekolah Vokasional ..................................................... 16
xiii
D. Pentingnya Mutu ...................................................................... 22
1. Sejarah dan Perkembangan Mutu......................................... 22
2. Definisi Mutu ....................................................................... 27
3. Bagaimana Menciptakan Mutu ? ......................................... 30
E. Hubungan TQM dengan ISO 9000 Series ............................... 33
F. Pengenalan ISO ........................................................................ 37
1. Family ISO 9000 Series ....................................................... 38
2. Berfikir tentang Mutu Melalui ISO ...................................... 44
G. Konsep Mutu Pendidikan Berdasarkan TQM ISO 9000 ......... 48
H. Implementasi Delapan Prinsip Manajemen Mutu pada
Pendidikan Kejuruan ................................................................ 53
1. Fokus Pada Pelanggan ........................................................ 55
2. Kepemimpinan ..................................................................... 58
3. Keterlibatan Personel ........................................................... 59
4. Pendekatan Proses ................................................................ 62
5. Pendekatan Sistem Pengelolaan ........................................... 65
6. Peningkatan Berkesinambungan .......................................... 66
7. Pembuatan Keputusan Berdasarkan Fakta .......................... 68
8. Hubungan Saling Menguntungkan dengan Dunia Kerja .... 69
BAB III METODE PENELITIAN
A. Pendekatan Penelitian ............................................................... 76
B. Sumber Data dan Lokasi Penelitian .......................................... 78
C. Teknik Pengumpulan Data........................................................ 82
xiv
D. Tahap-tahap Penelitian ............................................................. 84
E. Tahap Analisis Data ................................................................. 86
F. Teknik Analisis Data ................................................................ 86
G. Uji Tingkat Kepercayaan Hasil Penelitian................................ 89
BAB IV HASIL PENELITIAN DAN PEMBAHASAN
A. Profil SMK Negeri 13 Bandung ............................................... 92
1. Gambaran Umum ................................................................ 92
2. Visi dan Misi ........................................................................ 94
3. Keadaan Pegawai dan Struktur Organisasi ........................ 97
4. Peserta Didik ........................................................................ 97
5. Unit Produksi dan Jasa ......................................................... 97
6. Bursa Kerja Khusus (BKK) ................................................. 98
7. Ikatan Alumni Sekolah Analis (IKASA) ............................ 102
B. Tinjauan Implementasi SMM ISO 9001 : 2008 dalam
Memenuhi Customer Satisfaction di SMK
Negeri 13 Bandung .................................................................. 103
C. Kendala- kendala Implementasi SMM ISO 9001 : 2008
di SMK Negeri 13 Bandung dan Cara Mengatasinya............... 116
D. Dampak Implementasi SMM ISO 9001 : 2008 di
SMK Negeri 13 Bandung ........................................................ 117
E. Pembahasan .............................................................................. 123
1. Implementasi SMM ISO 9001 : 2008
berdasarkan 8 Prinsip Manajemen Mutu
xv
pada SMK Negeri 13 Bandung ........................................... 123
2. Kendala- kendala Implementasi SMM ISO 9001 : 2008
di SMK Negeri 13 Bandung................................................. 141
3. Dampak Implementasi SMM ISO 9001 : 2008 di
SMK Negeri 13 Bandung ................................................... 143
BAB V KESIMPULAN, IMPLIKASI DAN REKOMENDASI 121
A. Kesimpulan ............................................................................... 149
B. Implikasi ................................................................................... 150
C. Rekomendasi ............................................................................. 151
DAFTAR PUSTAKA ................................................................................... 154
RIWAYAT HIDUP ..................................................................................... 159
LAMPIRAN-LAMPIRAN ......................................................................... 161
xvi
Halaman
LEMBAR PENGESAHAN ......................................................................... i
SURAT PERNYATAAN ............................................................................. ii
MOTTO DAN PERSEMBAHAN............................................................... iii
ABSTRAK .................................................................................................... iv
KATA PENGANTAR .................................................................................. vi
UCAPAN TERIMA KASIH ...................................................................... viii
DAFTAR ISI ................................................................................................. xiii
DAFTAR TABEL ........................................................................................ xvii
DAFTAR GAMBAR .................................................................................... xviii
DAFTAR LAMPIRAN ................................................................................ ix
BAB I
PENDAHULUAN
A. Latar Belakang Masalah ......................................................... 1
B. Fokus Penelitian .................................................................... 6
C. Perumusan Masalah ............................................................... 7
D. Tujuan Penelitian ................................................................... 8
BAB II
E.
Paradigma Berfikir ................................................................ 10
F.
Manfaat Penelitian ................................................................. 11
KAJIAN PUSTAKA
A. Pengertian Efektivitas ............................................................... 12
B. Efektivitas Sekolah .................................................................. 13
C. Konsep Sekolah Vokasional ..................................................... 16
xiii
D. Pentingnya Mutu ...................................................................... 22
1. Sejarah dan Perkembangan Mutu......................................... 22
2. Definisi Mutu ....................................................................... 27
3. Bagaimana Menciptakan Mutu ? ......................................... 30
E. Hubungan TQM dengan ISO 9000 Series ............................... 33
F. Pengenalan ISO ........................................................................ 37
1. Family ISO 9000 Series ....................................................... 38
2. Berfikir tentang Mutu Melalui ISO ...................................... 44
G. Konsep Mutu Pendidikan Berdasarkan TQM ISO 9000 ......... 48
H. Implementasi Delapan Prinsip Manajemen Mutu pada
Pendidikan Kejuruan ................................................................ 53
1. Fokus Pada Pelanggan ........................................................ 55
2. Kepemimpinan ..................................................................... 58
3. Keterlibatan Personel ........................................................... 59
4. Pendekatan Proses ................................................................ 62
5. Pendekatan Sistem Pengelolaan ........................................... 65
6. Peningkatan Berkesinambungan .......................................... 66
7. Pembuatan Keputusan Berdasarkan Fakta .......................... 68
8. Hubungan Saling Menguntungkan dengan Dunia Kerja .... 69
BAB III METODE PENELITIAN
A. Pendekatan Penelitian ............................................................... 76
B. Sumber Data dan Lokasi Penelitian .......................................... 78
C. Teknik Pengumpulan Data........................................................ 82
xiv
D. Tahap-tahap Penelitian ............................................................. 84
E. Tahap Analisis Data ................................................................. 86
F. Teknik Analisis Data ................................................................ 86
G. Uji Tingkat Kepercayaan Hasil Penelitian................................ 89
BAB IV HASIL PENELITIAN DAN PEMBAHASAN
A. Profil SMK Negeri 13 Bandung ............................................... 92
1. Gambaran Umum ................................................................ 92
2. Visi dan Misi ........................................................................ 94
3. Keadaan Pegawai dan Struktur Organisasi ........................ 97
4. Peserta Didik ........................................................................ 97
5. Unit Produksi dan Jasa ......................................................... 97
6. Bursa Kerja Khusus (BKK) ................................................. 98
7. Ikatan Alumni Sekolah Analis (IKASA) ............................ 102
B. Tinjauan Implementasi SMM ISO 9001 : 2008 dalam
Memenuhi Customer Satisfaction di SMK
Negeri 13 Bandung .................................................................. 103
C. Kendala- kendala Implementasi SMM ISO 9001 : 2008
di SMK Negeri 13 Bandung dan Cara Mengatasinya............... 116
D. Dampak Implementasi SMM ISO 9001 : 2008 di
SMK Negeri 13 Bandung ........................................................ 117
E. Pembahasan .............................................................................. 123
1. Implementasi SMM ISO 9001 : 2008
berdasarkan 8 Prinsip Manajemen Mutu
xv
pada SMK Negeri 13 Bandung ........................................... 123
2. Kendala- kendala Implementasi SMM ISO 9001 : 2008
di SMK Negeri 13 Bandung................................................. 141
3. Dampak Implementasi SMM ISO 9001 : 2008 di
SMK Negeri 13 Bandung ................................................... 143
BAB V KESIMPULAN, IMPLIKASI DAN REKOMENDASI 121
A. Kesimpulan ............................................................................... 149
B. Implikasi ................................................................................... 150
C. Rekomendasi ............................................................................. 151
DAFTAR PUSTAKA ................................................................................... 154
RIWAYAT HIDUP ..................................................................................... 159
LAMPIRAN-LAMPIRAN ......................................................................... 161
xvi