DAFTAR PUSTAKA Pengaruh Perceived Value Terhadap Loyalitas Konsumen Dengan Kepuasan Sebagai Variabel Mediasi (Studi Pada Konsumen Waroeng Spesial Sambal Cabang Surakarta).
DAFTAR PUSTAKA
Andaleeb, S.S. dan Conway, C. 2006. “Customer Satisfaction In The Restaurant
Industry: An Examination Of The Transaction-Specific Model”. Journal of
Services Marketing. Vol. 20(1). pp. 3–11.
Arikunto, S., 2006, Prosedur Penelitian, Edisi Revisi VI, Rineka Cipta, Jakarta.
Ariningsih, Endah Pri, 2009, ““Perceived Value pada Loyalitas Konsumen yang
Dimediasi oleh Kepuasan Konsumen dan Dimoderatori oleh Gender”,
SEGMEN: Jurnal Manajemen dan Bisnis, No. 2, Juli, Hal. 44-59.
Aryani, D., dan Rosinta, F., 2010, “Pengaruh Kualitas Layanan terhadap Kepuasan
Pelanggan dalam Membentuk Loyalitas Pelanggan”, Jurnal Bisnis dan
Birokrasi, Vol 17 (2), Hal. 114-126.
Asgharian R., Salehi M., Saleki ZS., Hojabri R., dan Nikkheslat M., 2012, “Green
Product Quality, Green Customer Satisfaction, And Green Customer Loyalty”,
International Journal of Research in Management & Technology (IJRMT), Vol.
2 ( 5), October, pp. 499-503.
Barnes, J.G., 2011. Secrets of Customer Relationship Management (Rahasia
Manajemen Hubungan Pelanggan. Andi Offset. Yogyakarta.
Bloemer, J. dan Ruyter, K.1997. “On the Relationship between Store Image. Store
Satisfaction and Store Loyalty”. European Journal of Marketing. Vol. 32 No.
5/6. p.499-513.
Boonlertvanich, K., 2011, “Effect Of Customer Perceived Value On Satisfaction And
Customer Loyalty In Banking Service: The Moderating Effect Of Main-Bank
Status”, International Journal Of Business Research, Vol. 11 (6), pp. 40-54.
Candra, L.P. & Bernarto, I., 2012 ; “Pengaruh Service Quality dan Perceived Value
terhadap Satisfaction dan Loyalty”, DeReMa Jurnal Manajemen, Vol. 7 No.2,
September, Hal. 19-31
Chang, Nai-Jen dan Fong, Cher-Min, 2010, ”Green Product Quality, Green
Corporate Image, Green Customer Satisfaction, And Green Customer Loyalty“,
African Journal of Business Management, Vol. 4(13), 4 October, pp. 28362844.
Chen, Ching-Fu dan Tsai, Meng-Huan, 2008, “Perceived Value, Satisfaction and
Loyalty of TV Travel Product Shopping: Involvement as a Moderator”,
Journal: Tourism Management, Vol. 29, p. 1166 –1171.
Chen, Ching-Fu, 2007, “Experience Quality, Perceived Value, Satisfaction and
Behavioral Intentions for Heritage Tourists”, Proceedings of the 13th Asia
Pacific Management Conference, Melbourne, Australia, p.1130-1136.
1
2
Cheng, Shih-I, 2011, “Comparisons of Competing Models between Attitudinal
Loyalty and Behavioral Loyalty”, International Journal of Business and Social
Science, Vol. 2 (10), June, pp. 149-166.
Chung, F.T., dan Lee, Y.K., 2013, “Online Consumer Loyalty: A Perspective of
Electronic Service Quality”, Tajen Journal, Vol. 39, pp. 65-83.
Darsono, L.I., 2004, ”Loyalty & Disloyalty: Sebuah Pandangan Komprehensif Dalam
Analisa Loyalitas Pelanggan”, Jurnal: KINERJA, Vol. 8 (2), Th. 2004:Hal.163173.
Fajrianthi dan Farrah, Z., 2005, “Strategi Perluasan Merek dan Loyalitas Konsumen”,
Jurnal INSAN, Vol. 7 (3), Desember, Hlm. 276-288.
Feng & Tung, C., 2013, “Customer satisfaction, perceived value and customerloyalty:
the mobile services industry in China”, African Journal of Business
Management, Vol. 7(18), pp. 1730-1737.
Fernandez, R.S. dan Bonillo, M.A.I., 2009, “The Concept Of Perceived Value: A
Systematic Review Of The Research”, Articles: Marketing Theory, Vol. 7(4), p.
427-451.
Ghozali, I., 2007, Aplikasi Analisis Multivariate Dengan Program SPSS. Badan
Penerbit Universitas Diponegoro. Semarang.
Griffin, Jill, 2011, Loyalitas Pelanggan: Menumbuhkan dan Mempertahankan
Kesetiaan Pelanggan, Dwi Kartini, Yahya. (terjemahan), Penerbit Erlangga.
Jakarta.
Ha, J. & Jang, S.C., 2010, “Perceived values, satisfaction, and behavioral intentions:
The role of familiarity in Korean restaurants”, International Journal of
Hospitality Management, Vol. 29, pp. 2-13.
Harsoyo, T.D., 2009, “Perangkap Loyalitas Pelanggan: Sebuah Pemahaman Terhadap
Noncomplainers Pada Seting Jasa”, Jurnal Manajemen Teori dan Terapan,
Tahun 2, No.1, Hlm. 1-19.
Hasan, Ali, 2012, Marketing, Media Pressindo, Yogyakarta.
Hu, Shih-Ming, 2005, “A Structural Equation Model Of The Senior Citizens’
Purchasing Process In Foodservice: Considering The Quality Of Food,
Nutrition, Service And Entertainment In Foodservice Environment”, Thesis:
Doctor of Philosophy, of the Oklahoma State University, July.
Jogiyanto, 2009, Metodologi Penelitian Bisnis: Salah Kaprah Dan PengalamanPengalaman. BPFE. Yogyakarta.
Kassim, A.W.M., Igau, O.A., Harun, A., dan Tahajuddin, S., 2014, “Mediating Effect
of Customer Satisfaction on Perceived Product Quality, Perceived Value, and
Their Relation to Brand Loyalty”, International Journal of Research in
Management & Business Studies (IJRMBS), Vol. 1 (2), pp. 13-18.
3
Kotler, Philip, 2010, Manajemen Pemasaran, Edisi Milenimun, Benyamin Molan
(Terjemahan), Prehalindo, Jakarta.
Kotler, Philip dan Keller, Kevin Lane, 2012, Manajemen Pemasaran, Edisi 12,
Benyamin Molan (Terjemahan), PT. Indeks, Jakarta.
Lin, H.H. dan Wang, Y.S., 2006, “An examination of the determinants of customer
loyalty in mobile commerce contexts”, Journal of Information & Management,
Vol. 43, pp. 271–282.
Mosahab, R., Mahamad, O., dan Ramayah, T., 2010, “Service Quality, Customer
Satisfaction and Loyalty: A Test of Mediation”, Journal: International Business
Research, Vol. 3 (4), October, pp. 72-80.
Musanto, T., 2004, “Faktor-Faktor Kepuasan Pelanggan dan Loyalitas Pelanggan:
Studi Kasus pada CV. Sarana Media Advertising Surabaya”, Jurnal Manajemen
dan Kewirausahaan, Vol. 6 ( 2), September, Hlm. 123– 136.
Payne, Adrian, 2010, Pemasaran Jasa, Andi Offset, Yogyakarta.
Setiowati, R. dan Andradea, P., 2012, “The Impact of Perceived Value on Customer
Satisfaction, Loyalty, Recommendation and Repurchase. An Empirical Study of
Spa Industry in Indonesia”, International Conference on Trade, Tourism and
Management (ICTTM'2012) December 21-22 2012 Bangkok (Thailand), p.156160
Shoki M., Fen H.S., dan Ismail K., 2012, “Relationship Between Customers’
Perceived Values, Satisfaction And Loyalty Of Mobile Phone Users“,Review of
Integrative Business & Economic Research, Vol 1(1), pp. 126-135.
Sugiati, T., Thoyib, A., Hadiwidjoyo, D., dan Setiawan, M., 2013, “The Role of
Customer Value on Satisfaction and Loyalty (Study on Hypermart’s
Customers)”, International Journal of Business and Management Invention,
Vol. 2 (6), pp. 65-70.
Sugiyono, 2009, Metode Penelitian Bisnis, Alfabeta, Jakarta.
Sunthorncheewin, S., Panichpathom, S., Ngarmyarn, A., dan Ratanaprichavej, N.,
2013, “Investigating Home Buyer Loyalty through Satisfaction and Perceived
Value Dimensions”, International Journal of Scientific and Research
Publications, Vol. 3 (12, pp. 1-5.
Tanujaya, A., 2013, “Pengaruh Customer Perceived Value Terhadap Customer
Loyalty Melalui Customer Satisfaction Pada 3Second Royal Plaza Surabaya”,
Jurnal Online, Universitas Katolik Widya Mandala Surabaya, Hal.1-6.
Thiele, S.R. and Mackay, M.M., 2001, “Assesing the Performance of Brand Loyalty
Measures,” Journal of Services Marketing, Vol. 15, No. 7, pp. 529-546.
4
Tjahyadi, R.A., 2009, “Brand Trust Dalam Konteks Loyalitas Merek: Peran
Karakteristik Merek, Karakteristik Perusahaan, Dan Karakteristik Hubungan
Pelanggan-Merek “, Jurnal Manajemen, Vol. 6 (1), November, Hal. 65-78.
Tjiptono, Fandy, 2011, Strategi Pemasaran, Andi Offset, Yogyakarta.
Tjiptono, Fandy, 2009, Manajemen Jasa, Andi Offset, Yogyakarta.
Tu, Y.T., Li, M.L, dan Chih, H.C., 2013, “An Empirical Study of Corporate Brand
Image, Customer Perceived Value and Satisfaction on Loyalty in Shoe
Industry“, Journal of Economics and Behavioral Studies, Vol. 5 (7), pp. 469483.
Vigripat, T. dan Chan, P., 2007, “An Empirical Investigation of the Relationship
Between Service Quality, Brand Image, Trust, Customer Satisfaction,
Repurchase Intention and Recommendation to Others”, Journal: International
DSI, Asia and Pacific DSI 2007 Full Paper, July, p. 1-15.
Wibowo, Sukarno, 2013, ”Peran Makanan Tradisional dalam Pengembangan Wisata
Kuliner di Bandung”, Jurnal Ilmiah Pariwisata, Vol. 18 (1), Maret, Hal. 42-57.
Yang, Z. dan Peterson, R.T., 2004, “Customer Perceived Value, Satisfaction, and
Loyalty:The Role of Switching Costs”, Psychology & Marketing Journal, Vol.
21(10), October, p.99–822.
Yeung, I.M.H. and Leung, S.C.H., 2012, “Relationships among Service Quality, alue,
Customer Satisfaction and Loyalty in a Hong Kong Harbour Cruise”, Journal:
Department of Management Sciences, City University of Hong Kong, pp. 1-14.
Zeithaml, V.A. and Bitner, M.J., 2000, ”Service Marketing, Integrating Customer
Focus Across the Firm, International Edition, Second Edition, mcGrow-Hill
Higher Education, USA.
Online:
Joko Supriyanto, “Pengusaha Sukses dari Menu Spesial Sambal”, Diakses dari
http://www.mansaba.sch.id/web_saba/kisah-sukses/260-pengusaha-sukses-darimenu-spesial-sambal.html pada pada tanggal 24 April 2010, pk. 14.000.
Kota
Surakarta
Data
Agregat
per
Kecamatan.
Diakses
dari
www.bps.go.id/hasilSP2010/jateng/3372.pdf pada tanggal 2 September 2011,
pk. 14.00
Ndika,
“Waroeng
Sepesial
Sambal”,
Diakses
http://blackpoow.blogspot.com/2010/01/waroeng-sepesial-sambal.html
tanggal 5 Januari 2010.
dari
pada
Andaleeb, S.S. dan Conway, C. 2006. “Customer Satisfaction In The Restaurant
Industry: An Examination Of The Transaction-Specific Model”. Journal of
Services Marketing. Vol. 20(1). pp. 3–11.
Arikunto, S., 2006, Prosedur Penelitian, Edisi Revisi VI, Rineka Cipta, Jakarta.
Ariningsih, Endah Pri, 2009, ““Perceived Value pada Loyalitas Konsumen yang
Dimediasi oleh Kepuasan Konsumen dan Dimoderatori oleh Gender”,
SEGMEN: Jurnal Manajemen dan Bisnis, No. 2, Juli, Hal. 44-59.
Aryani, D., dan Rosinta, F., 2010, “Pengaruh Kualitas Layanan terhadap Kepuasan
Pelanggan dalam Membentuk Loyalitas Pelanggan”, Jurnal Bisnis dan
Birokrasi, Vol 17 (2), Hal. 114-126.
Asgharian R., Salehi M., Saleki ZS., Hojabri R., dan Nikkheslat M., 2012, “Green
Product Quality, Green Customer Satisfaction, And Green Customer Loyalty”,
International Journal of Research in Management & Technology (IJRMT), Vol.
2 ( 5), October, pp. 499-503.
Barnes, J.G., 2011. Secrets of Customer Relationship Management (Rahasia
Manajemen Hubungan Pelanggan. Andi Offset. Yogyakarta.
Bloemer, J. dan Ruyter, K.1997. “On the Relationship between Store Image. Store
Satisfaction and Store Loyalty”. European Journal of Marketing. Vol. 32 No.
5/6. p.499-513.
Boonlertvanich, K., 2011, “Effect Of Customer Perceived Value On Satisfaction And
Customer Loyalty In Banking Service: The Moderating Effect Of Main-Bank
Status”, International Journal Of Business Research, Vol. 11 (6), pp. 40-54.
Candra, L.P. & Bernarto, I., 2012 ; “Pengaruh Service Quality dan Perceived Value
terhadap Satisfaction dan Loyalty”, DeReMa Jurnal Manajemen, Vol. 7 No.2,
September, Hal. 19-31
Chang, Nai-Jen dan Fong, Cher-Min, 2010, ”Green Product Quality, Green
Corporate Image, Green Customer Satisfaction, And Green Customer Loyalty“,
African Journal of Business Management, Vol. 4(13), 4 October, pp. 28362844.
Chen, Ching-Fu dan Tsai, Meng-Huan, 2008, “Perceived Value, Satisfaction and
Loyalty of TV Travel Product Shopping: Involvement as a Moderator”,
Journal: Tourism Management, Vol. 29, p. 1166 –1171.
Chen, Ching-Fu, 2007, “Experience Quality, Perceived Value, Satisfaction and
Behavioral Intentions for Heritage Tourists”, Proceedings of the 13th Asia
Pacific Management Conference, Melbourne, Australia, p.1130-1136.
1
2
Cheng, Shih-I, 2011, “Comparisons of Competing Models between Attitudinal
Loyalty and Behavioral Loyalty”, International Journal of Business and Social
Science, Vol. 2 (10), June, pp. 149-166.
Chung, F.T., dan Lee, Y.K., 2013, “Online Consumer Loyalty: A Perspective of
Electronic Service Quality”, Tajen Journal, Vol. 39, pp. 65-83.
Darsono, L.I., 2004, ”Loyalty & Disloyalty: Sebuah Pandangan Komprehensif Dalam
Analisa Loyalitas Pelanggan”, Jurnal: KINERJA, Vol. 8 (2), Th. 2004:Hal.163173.
Fajrianthi dan Farrah, Z., 2005, “Strategi Perluasan Merek dan Loyalitas Konsumen”,
Jurnal INSAN, Vol. 7 (3), Desember, Hlm. 276-288.
Feng & Tung, C., 2013, “Customer satisfaction, perceived value and customerloyalty:
the mobile services industry in China”, African Journal of Business
Management, Vol. 7(18), pp. 1730-1737.
Fernandez, R.S. dan Bonillo, M.A.I., 2009, “The Concept Of Perceived Value: A
Systematic Review Of The Research”, Articles: Marketing Theory, Vol. 7(4), p.
427-451.
Ghozali, I., 2007, Aplikasi Analisis Multivariate Dengan Program SPSS. Badan
Penerbit Universitas Diponegoro. Semarang.
Griffin, Jill, 2011, Loyalitas Pelanggan: Menumbuhkan dan Mempertahankan
Kesetiaan Pelanggan, Dwi Kartini, Yahya. (terjemahan), Penerbit Erlangga.
Jakarta.
Ha, J. & Jang, S.C., 2010, “Perceived values, satisfaction, and behavioral intentions:
The role of familiarity in Korean restaurants”, International Journal of
Hospitality Management, Vol. 29, pp. 2-13.
Harsoyo, T.D., 2009, “Perangkap Loyalitas Pelanggan: Sebuah Pemahaman Terhadap
Noncomplainers Pada Seting Jasa”, Jurnal Manajemen Teori dan Terapan,
Tahun 2, No.1, Hlm. 1-19.
Hasan, Ali, 2012, Marketing, Media Pressindo, Yogyakarta.
Hu, Shih-Ming, 2005, “A Structural Equation Model Of The Senior Citizens’
Purchasing Process In Foodservice: Considering The Quality Of Food,
Nutrition, Service And Entertainment In Foodservice Environment”, Thesis:
Doctor of Philosophy, of the Oklahoma State University, July.
Jogiyanto, 2009, Metodologi Penelitian Bisnis: Salah Kaprah Dan PengalamanPengalaman. BPFE. Yogyakarta.
Kassim, A.W.M., Igau, O.A., Harun, A., dan Tahajuddin, S., 2014, “Mediating Effect
of Customer Satisfaction on Perceived Product Quality, Perceived Value, and
Their Relation to Brand Loyalty”, International Journal of Research in
Management & Business Studies (IJRMBS), Vol. 1 (2), pp. 13-18.
3
Kotler, Philip, 2010, Manajemen Pemasaran, Edisi Milenimun, Benyamin Molan
(Terjemahan), Prehalindo, Jakarta.
Kotler, Philip dan Keller, Kevin Lane, 2012, Manajemen Pemasaran, Edisi 12,
Benyamin Molan (Terjemahan), PT. Indeks, Jakarta.
Lin, H.H. dan Wang, Y.S., 2006, “An examination of the determinants of customer
loyalty in mobile commerce contexts”, Journal of Information & Management,
Vol. 43, pp. 271–282.
Mosahab, R., Mahamad, O., dan Ramayah, T., 2010, “Service Quality, Customer
Satisfaction and Loyalty: A Test of Mediation”, Journal: International Business
Research, Vol. 3 (4), October, pp. 72-80.
Musanto, T., 2004, “Faktor-Faktor Kepuasan Pelanggan dan Loyalitas Pelanggan:
Studi Kasus pada CV. Sarana Media Advertising Surabaya”, Jurnal Manajemen
dan Kewirausahaan, Vol. 6 ( 2), September, Hlm. 123– 136.
Payne, Adrian, 2010, Pemasaran Jasa, Andi Offset, Yogyakarta.
Setiowati, R. dan Andradea, P., 2012, “The Impact of Perceived Value on Customer
Satisfaction, Loyalty, Recommendation and Repurchase. An Empirical Study of
Spa Industry in Indonesia”, International Conference on Trade, Tourism and
Management (ICTTM'2012) December 21-22 2012 Bangkok (Thailand), p.156160
Shoki M., Fen H.S., dan Ismail K., 2012, “Relationship Between Customers’
Perceived Values, Satisfaction And Loyalty Of Mobile Phone Users“,Review of
Integrative Business & Economic Research, Vol 1(1), pp. 126-135.
Sugiati, T., Thoyib, A., Hadiwidjoyo, D., dan Setiawan, M., 2013, “The Role of
Customer Value on Satisfaction and Loyalty (Study on Hypermart’s
Customers)”, International Journal of Business and Management Invention,
Vol. 2 (6), pp. 65-70.
Sugiyono, 2009, Metode Penelitian Bisnis, Alfabeta, Jakarta.
Sunthorncheewin, S., Panichpathom, S., Ngarmyarn, A., dan Ratanaprichavej, N.,
2013, “Investigating Home Buyer Loyalty through Satisfaction and Perceived
Value Dimensions”, International Journal of Scientific and Research
Publications, Vol. 3 (12, pp. 1-5.
Tanujaya, A., 2013, “Pengaruh Customer Perceived Value Terhadap Customer
Loyalty Melalui Customer Satisfaction Pada 3Second Royal Plaza Surabaya”,
Jurnal Online, Universitas Katolik Widya Mandala Surabaya, Hal.1-6.
Thiele, S.R. and Mackay, M.M., 2001, “Assesing the Performance of Brand Loyalty
Measures,” Journal of Services Marketing, Vol. 15, No. 7, pp. 529-546.
4
Tjahyadi, R.A., 2009, “Brand Trust Dalam Konteks Loyalitas Merek: Peran
Karakteristik Merek, Karakteristik Perusahaan, Dan Karakteristik Hubungan
Pelanggan-Merek “, Jurnal Manajemen, Vol. 6 (1), November, Hal. 65-78.
Tjiptono, Fandy, 2011, Strategi Pemasaran, Andi Offset, Yogyakarta.
Tjiptono, Fandy, 2009, Manajemen Jasa, Andi Offset, Yogyakarta.
Tu, Y.T., Li, M.L, dan Chih, H.C., 2013, “An Empirical Study of Corporate Brand
Image, Customer Perceived Value and Satisfaction on Loyalty in Shoe
Industry“, Journal of Economics and Behavioral Studies, Vol. 5 (7), pp. 469483.
Vigripat, T. dan Chan, P., 2007, “An Empirical Investigation of the Relationship
Between Service Quality, Brand Image, Trust, Customer Satisfaction,
Repurchase Intention and Recommendation to Others”, Journal: International
DSI, Asia and Pacific DSI 2007 Full Paper, July, p. 1-15.
Wibowo, Sukarno, 2013, ”Peran Makanan Tradisional dalam Pengembangan Wisata
Kuliner di Bandung”, Jurnal Ilmiah Pariwisata, Vol. 18 (1), Maret, Hal. 42-57.
Yang, Z. dan Peterson, R.T., 2004, “Customer Perceived Value, Satisfaction, and
Loyalty:The Role of Switching Costs”, Psychology & Marketing Journal, Vol.
21(10), October, p.99–822.
Yeung, I.M.H. and Leung, S.C.H., 2012, “Relationships among Service Quality, alue,
Customer Satisfaction and Loyalty in a Hong Kong Harbour Cruise”, Journal:
Department of Management Sciences, City University of Hong Kong, pp. 1-14.
Zeithaml, V.A. and Bitner, M.J., 2000, ”Service Marketing, Integrating Customer
Focus Across the Firm, International Edition, Second Edition, mcGrow-Hill
Higher Education, USA.
Online:
Joko Supriyanto, “Pengusaha Sukses dari Menu Spesial Sambal”, Diakses dari
http://www.mansaba.sch.id/web_saba/kisah-sukses/260-pengusaha-sukses-darimenu-spesial-sambal.html pada pada tanggal 24 April 2010, pk. 14.000.
Kota
Surakarta
Data
Agregat
per
Kecamatan.
Diakses
dari
www.bps.go.id/hasilSP2010/jateng/3372.pdf pada tanggal 2 September 2011,
pk. 14.00
Ndika,
“Waroeng
Sepesial
Sambal”,
Diakses
http://blackpoow.blogspot.com/2010/01/waroeng-sepesial-sambal.html
tanggal 5 Januari 2010.
dari
pada