ISO 9001: 2008 BASED SCHOOL MANAGEMENT AT ISO 9001: 2008-Based School Management at SMP Negeri 3 Purworejo.
ISO 9001: 2008 BASED SCHOOL MANAGEMENT AT
SMP NEGERI 3 PURWOREJO
THESIS
Submitted as a Partial Fulfillment of the Requirements
for Magister Degree
in Educational Management Department
By:
Siti Iskhoriyah
Q.100.100.232
GRADUATE SCHOOL
MUHAMMADIYAH UNIVERSITY OF SURAKARTA
2012
i
CONSULTANT NOTE
ii
CONSULTANT NOTE
iii
iv
THE STATEMENT OF THESIS AUTHENTICITY
I undersigned below:
Name
: Siti Iskhoriyah
Number
: Q.100.100.232
Study Program
: Master of Education Management
Concentration
: Management of Education System
Thesis Title
: ISO 9001: 2008-Based School Management at SMP Negeri 3
Purworejo
Certify that the thesis which I submit is really a result of my own work,
except the quotations and summaries that everything I have explained the
source, and if later proven or can prove my thesis is the result of plagiarism, then
I am willing if the degree and university diploma given to me will be canceled.
Surakarta, August 2012
The statement maker,
Siti Iskhoriyah
v
MOTTO
MOTTO
1. So, with every difficulty there is relief; indeed, with every difficulty there
is relief (Surah Alam Nashrah: 6)
2. “Verily! Allâh will not change the good condition of a people as long as
they do not change their state of goodness themselves (Surah Ar Ra’ad:
11).
DEDICATION
I dedicate this thesis to my University, my family, and my children
vi
ACKNOWLEDGMENT
Praise and gratitude to Allah SWT, for blessing the writer in accomplishing
this research paper entitled ISO 9001: 2008-Based School Management at SMP
Negeri 3 Purworejo. This thesis is one of academic requirements to get the
degree
of
Educational
Management
Master
on
Graduate
School,
Muhammadiyah University of Surakarta.
In this occasion, the writer would like to thank to those who had helped
either morally or materially until the completion of this research paper.
1.
Prof. Dr. Bambang Setiaji, Rector of Surakarta Muhammadiyah University
who has given a variety of facilities in completing studies at Muhammadiyah
University of Surakarta.
2.
Prof. Dr. Khudzaifah Dimyati, M.Hum., Director of Graduate School at
Muhammadiyah University of Surakarta, who gave the opportunity to the
writer to continue the study.
3.
Prof. Dr. Bambang Sumardjoko, M.Pd, the first advisor that had given
guidance and advise to the writer in the process of writing this thesis.
4.
Prof. Dr. Endang Fauziati, the second advisor that had given guidance,
support, and advise to the writer.
5.
The principal, teachers, and students of SMP Negeri 3 Purworejo who had
helped during the research process.
May this thesis will be useful for others
Surakarta, August 2012
Writer,
Siti Iskhoriyah
vii
ABSTRACT
Siti Iskhoriyah. Q.100.100.232. ISO 9001: 2008 Based School Management at SMP
Negeri 3 Purworejo. Thesis. Graduate School. Muhammadiyah University of
Surakarta. 2012.
The purpose of this thesis is to describe the planning, implementation, and
follow-up of school based on ISO at SMP Negeri 3 Purworejo.
It was a qualitative research by using ethnography design. The main subjects
were the principal, teachers, and students. Data collection method used interview,
observation, and field note. Data analysis technique used an interactive model of
analysis. Data validity was tested by using credibility, transferability, confirmability,
and dependability.
The findings suggested that the planning of SMP Negeri 3 Purworejo to
become ISO-based school is by holding cooperation with an international
accreditation (consultant). Principal and consultant organized training for
introducing and interpreting ISO-based school. Specialized personnel consisted of
principal, Deputy Quality Management, teachers, administrative staffs and also the
school board. These personnel made a submission proposal and also collected
supporting document as the physical evident to the consultant. The proposal
contains a map of the process, the condition of eight national standards, as well as
targets to be achieved. The internal party of school and also consultant reviewed
and completed the incomplete document. ISO-based school implementation at
SMP Negeri 3 Purworejo was based on ISO standards school management. These
standards were made in SOP module (standard operating procedure) that
contained the work and task procedures. School management included foreign
elements such as curriculum implemented by organizing the bilingual classes. The
management of document is still manual, not using barcode system.
Follow-up of ISO-based school in SMP Negeri 3 Purworejo is by holding the
management review regularly. The activity was conducted by reviewing the
application of quality management system which included the audit results,
customer complaints, process performance and product conformity, status of
corrective and preventive actions, recommendations and improvements. Each
school activities are managed by the parties designated by the principal through
the division of job description. All school personnel are required to document any
educational activity does.
Keywords: iso, planning, implementation, follow-up
viii
ABSTRAK
Siti Iskhoriyah. Q.100.100.232. Pengelolaan Sekolah Berbasis ISO 9001: 2008 di
SMP Negeri 3 Purworejo. Tesis. Program
Pascasarjana. Universitas
Muhammadiyah Surakarta. 2012.
Tujuan Penelitian ini untuk (1) mendeskripsikan perencanaan, pelaksanaan,
dan tindak lanjut sekolah berbasis ISO di SMP Negeri 3 Purworejo.
Jenis Penelitian ini adalah kualitatif dengan desain etnografi. Subjek utama
penelitian adalah Kepala Sekolah, Guru, dan siswa. Metode pengumpulan data
menggunakan wawancara, observasi, dan catatan lapangan. Teknik analisis data
menggunakan analisis interaktif. Uji keabsahan data menggunakan kredibilitas,
tranferabilitas, konfirmabilitas, dan dependabilitas.
Hasil Penelitian menunjukkan bahwa (1) Perencanaan yang dilakukan SMP
Negeri 3 Purworejo untuk menjadi sekolah berbasis ISO dengan menjalin
kerjasama dengan badan akreditasi internasional (konsultan). Kepala sekolah dan
konsultan menyelenggarakan training pengenalan dan interpretasi sekolah
berbasis ISO. Personil khusus yang terdiri dari kepala sekolah, WMM, guru, staf TU,
komite sekolah membuat proposal pengajuan, dan mengumpulkan dokumen
pendukung sebagai bukti fisik kepada konsultan. Proposal berisi peta proses,
kondisi riil delapan standar, dan target mutu yang akan dicapai. Pihak internal
sekolah dan juga konsultan mereview dan melengkapi dokumen yang belum
lengkap. (2) Pelaksanaan ISO di SMP Negeri 3 Purworejo berpedoman pada
manajemen sekolah standar ISO. Standar dibuat dalam bentuk modul SOP (standar
operasional prosedur) yang berisi prosedur kerja dan tugas. Manajemen sekolah
memasukkan unsur-unsur luar negeri seperti kurikulum yang dilaksanakan dengan
menyelenggarakan kelas bilingual. Semua kegiatan sekolah didokumentasikan dan
dilaporkan ke pusat data yang dikelola oleh WMM. Pengelolaan dokumen masih
manual belum menggunakan sistem barcode. (3) Tindak lanjut yang dilakukan SMP
Negeri 3 Purworejo sebagi sekolah yang berbasis ISO dengan mellakukan
management review secara rutin. Kegiatan tersebut dilakukan dengan meninjau
keterlaksanaan status penerapan sistem manajemen mutu yang meliputi hasil
audit, keluhan pelanggan, process performance & product conformity, status
tindakan perbaikan dan pencegahan, rekomendasi, serta perbaikan. Setiap
kegiatan dikelola oleh pihak-pihak yang ditunjuk oleh Kepala Sekolah melalui
pembagian job description. Semua personil sekolah wajib mendokumentasikan
setiap kegiatan pendidikan yang dilakukan.
Kata kunci: iso, perencanaan, pelaksanaan, tindak lanjut
ix
TABLE OF CONTENT
TITLE ............................................................................................................... i
CONSULTANT NOTE........................................................................................ ii
ACCEPTANCE .................................................................................................. iv
THE STATEMENT OF THESIS AUTHENTICITY ................................................... v
MOTTO ........................................................................................................... vi
ACKNOWLEDGEMENT .................................................................................... vii
ABSTRACT....................................................................................................... viii
TABLE OF CONTENT ........................................................................................ x
CHAPTER I
CHAPTER II
INTRODUCTION ..................................................................
1
A. Background ...................................................................
1
B. Research Focus..............................................................
5
C. Research Objective ........................................................
5
D. Research Benefits ..........................................................
5
THEORIES ...........................................................................
7
A. Management.................................................................
7
1. The Nation of Management ....................................
7
2. School of Management............................................
7
3. Function of Management ........................................
8
4. ISO 9001: 2008 ........................................................
9
5. ISO 9001: 2008-Based School Management............. 13
B. Previous Research ......................................................... 14
CHAPTER III
RESEARCH METHODOLOGY ...................................................... 19
A. Type and Design of Research ......................................... 19
B. The Role of Researcher ................................................. 20
x
C. Data, Data Source, and Informant ................................. 21
D. Data Collection Technique ............................................. 22
E. Data Analysis Techniques ............................................. 24
F. Checking Validity of Data ............................................... 24
CHAPTER IV
DATA DESCRIPTION AND FINDING ..................................... 27
A. Data Description............................................................ 27
1. School Planning Based on ISO at SMP Negeri
3 Purworejo ............................................................. 27
2. School Implementation Based on ISO at SMP
Negeri 3 Purworejo .................................................. 31
3. School Follow-up Based on ISO at SMP Negeri
3 Purworejo ............................................................. 34
B. Findings ......................................................................... 38
1. School Planning Based on ISO at SMP Negeri
3 Purworejo ............................................................. 38
2. School Implementation on ISO at SMP Negeri
3 Purworejo ............................................................. 39
3. School Follow- up Based on ISO at SMP
Negeri 3 Purworejo .................................................. 41
CHAPTER V
DISCUSSION AND PROPOSITION .......................................... 42
A. Discussion ...................................................................... 42
1. School Planning Based on ISO at SMP Negeri 3
Purworejo ................................................................. 42
2. School Implementation Based on ISO at SMP
Negeri 3 Purworejo ................................................... 47
3. School Follow-up Based on ISO at SMP Negeri
3 Purworejo .............................................................. 52
xi
B. Proposition ..................................................................... 56
CHAPTER VI
CLOSING .............................................................................. 57
A. Conclusion ..................................................................... 57
B. Implication ..................................................................... 58
C. Recommendation ........................................................... 59
REFERENCES ................................................................................................... 61
APPENDIX ........................................................................................................ 63
xii
SMP NEGERI 3 PURWOREJO
THESIS
Submitted as a Partial Fulfillment of the Requirements
for Magister Degree
in Educational Management Department
By:
Siti Iskhoriyah
Q.100.100.232
GRADUATE SCHOOL
MUHAMMADIYAH UNIVERSITY OF SURAKARTA
2012
i
CONSULTANT NOTE
ii
CONSULTANT NOTE
iii
iv
THE STATEMENT OF THESIS AUTHENTICITY
I undersigned below:
Name
: Siti Iskhoriyah
Number
: Q.100.100.232
Study Program
: Master of Education Management
Concentration
: Management of Education System
Thesis Title
: ISO 9001: 2008-Based School Management at SMP Negeri 3
Purworejo
Certify that the thesis which I submit is really a result of my own work,
except the quotations and summaries that everything I have explained the
source, and if later proven or can prove my thesis is the result of plagiarism, then
I am willing if the degree and university diploma given to me will be canceled.
Surakarta, August 2012
The statement maker,
Siti Iskhoriyah
v
MOTTO
MOTTO
1. So, with every difficulty there is relief; indeed, with every difficulty there
is relief (Surah Alam Nashrah: 6)
2. “Verily! Allâh will not change the good condition of a people as long as
they do not change their state of goodness themselves (Surah Ar Ra’ad:
11).
DEDICATION
I dedicate this thesis to my University, my family, and my children
vi
ACKNOWLEDGMENT
Praise and gratitude to Allah SWT, for blessing the writer in accomplishing
this research paper entitled ISO 9001: 2008-Based School Management at SMP
Negeri 3 Purworejo. This thesis is one of academic requirements to get the
degree
of
Educational
Management
Master
on
Graduate
School,
Muhammadiyah University of Surakarta.
In this occasion, the writer would like to thank to those who had helped
either morally or materially until the completion of this research paper.
1.
Prof. Dr. Bambang Setiaji, Rector of Surakarta Muhammadiyah University
who has given a variety of facilities in completing studies at Muhammadiyah
University of Surakarta.
2.
Prof. Dr. Khudzaifah Dimyati, M.Hum., Director of Graduate School at
Muhammadiyah University of Surakarta, who gave the opportunity to the
writer to continue the study.
3.
Prof. Dr. Bambang Sumardjoko, M.Pd, the first advisor that had given
guidance and advise to the writer in the process of writing this thesis.
4.
Prof. Dr. Endang Fauziati, the second advisor that had given guidance,
support, and advise to the writer.
5.
The principal, teachers, and students of SMP Negeri 3 Purworejo who had
helped during the research process.
May this thesis will be useful for others
Surakarta, August 2012
Writer,
Siti Iskhoriyah
vii
ABSTRACT
Siti Iskhoriyah. Q.100.100.232. ISO 9001: 2008 Based School Management at SMP
Negeri 3 Purworejo. Thesis. Graduate School. Muhammadiyah University of
Surakarta. 2012.
The purpose of this thesis is to describe the planning, implementation, and
follow-up of school based on ISO at SMP Negeri 3 Purworejo.
It was a qualitative research by using ethnography design. The main subjects
were the principal, teachers, and students. Data collection method used interview,
observation, and field note. Data analysis technique used an interactive model of
analysis. Data validity was tested by using credibility, transferability, confirmability,
and dependability.
The findings suggested that the planning of SMP Negeri 3 Purworejo to
become ISO-based school is by holding cooperation with an international
accreditation (consultant). Principal and consultant organized training for
introducing and interpreting ISO-based school. Specialized personnel consisted of
principal, Deputy Quality Management, teachers, administrative staffs and also the
school board. These personnel made a submission proposal and also collected
supporting document as the physical evident to the consultant. The proposal
contains a map of the process, the condition of eight national standards, as well as
targets to be achieved. The internal party of school and also consultant reviewed
and completed the incomplete document. ISO-based school implementation at
SMP Negeri 3 Purworejo was based on ISO standards school management. These
standards were made in SOP module (standard operating procedure) that
contained the work and task procedures. School management included foreign
elements such as curriculum implemented by organizing the bilingual classes. The
management of document is still manual, not using barcode system.
Follow-up of ISO-based school in SMP Negeri 3 Purworejo is by holding the
management review regularly. The activity was conducted by reviewing the
application of quality management system which included the audit results,
customer complaints, process performance and product conformity, status of
corrective and preventive actions, recommendations and improvements. Each
school activities are managed by the parties designated by the principal through
the division of job description. All school personnel are required to document any
educational activity does.
Keywords: iso, planning, implementation, follow-up
viii
ABSTRAK
Siti Iskhoriyah. Q.100.100.232. Pengelolaan Sekolah Berbasis ISO 9001: 2008 di
SMP Negeri 3 Purworejo. Tesis. Program
Pascasarjana. Universitas
Muhammadiyah Surakarta. 2012.
Tujuan Penelitian ini untuk (1) mendeskripsikan perencanaan, pelaksanaan,
dan tindak lanjut sekolah berbasis ISO di SMP Negeri 3 Purworejo.
Jenis Penelitian ini adalah kualitatif dengan desain etnografi. Subjek utama
penelitian adalah Kepala Sekolah, Guru, dan siswa. Metode pengumpulan data
menggunakan wawancara, observasi, dan catatan lapangan. Teknik analisis data
menggunakan analisis interaktif. Uji keabsahan data menggunakan kredibilitas,
tranferabilitas, konfirmabilitas, dan dependabilitas.
Hasil Penelitian menunjukkan bahwa (1) Perencanaan yang dilakukan SMP
Negeri 3 Purworejo untuk menjadi sekolah berbasis ISO dengan menjalin
kerjasama dengan badan akreditasi internasional (konsultan). Kepala sekolah dan
konsultan menyelenggarakan training pengenalan dan interpretasi sekolah
berbasis ISO. Personil khusus yang terdiri dari kepala sekolah, WMM, guru, staf TU,
komite sekolah membuat proposal pengajuan, dan mengumpulkan dokumen
pendukung sebagai bukti fisik kepada konsultan. Proposal berisi peta proses,
kondisi riil delapan standar, dan target mutu yang akan dicapai. Pihak internal
sekolah dan juga konsultan mereview dan melengkapi dokumen yang belum
lengkap. (2) Pelaksanaan ISO di SMP Negeri 3 Purworejo berpedoman pada
manajemen sekolah standar ISO. Standar dibuat dalam bentuk modul SOP (standar
operasional prosedur) yang berisi prosedur kerja dan tugas. Manajemen sekolah
memasukkan unsur-unsur luar negeri seperti kurikulum yang dilaksanakan dengan
menyelenggarakan kelas bilingual. Semua kegiatan sekolah didokumentasikan dan
dilaporkan ke pusat data yang dikelola oleh WMM. Pengelolaan dokumen masih
manual belum menggunakan sistem barcode. (3) Tindak lanjut yang dilakukan SMP
Negeri 3 Purworejo sebagi sekolah yang berbasis ISO dengan mellakukan
management review secara rutin. Kegiatan tersebut dilakukan dengan meninjau
keterlaksanaan status penerapan sistem manajemen mutu yang meliputi hasil
audit, keluhan pelanggan, process performance & product conformity, status
tindakan perbaikan dan pencegahan, rekomendasi, serta perbaikan. Setiap
kegiatan dikelola oleh pihak-pihak yang ditunjuk oleh Kepala Sekolah melalui
pembagian job description. Semua personil sekolah wajib mendokumentasikan
setiap kegiatan pendidikan yang dilakukan.
Kata kunci: iso, perencanaan, pelaksanaan, tindak lanjut
ix
TABLE OF CONTENT
TITLE ............................................................................................................... i
CONSULTANT NOTE........................................................................................ ii
ACCEPTANCE .................................................................................................. iv
THE STATEMENT OF THESIS AUTHENTICITY ................................................... v
MOTTO ........................................................................................................... vi
ACKNOWLEDGEMENT .................................................................................... vii
ABSTRACT....................................................................................................... viii
TABLE OF CONTENT ........................................................................................ x
CHAPTER I
CHAPTER II
INTRODUCTION ..................................................................
1
A. Background ...................................................................
1
B. Research Focus..............................................................
5
C. Research Objective ........................................................
5
D. Research Benefits ..........................................................
5
THEORIES ...........................................................................
7
A. Management.................................................................
7
1. The Nation of Management ....................................
7
2. School of Management............................................
7
3. Function of Management ........................................
8
4. ISO 9001: 2008 ........................................................
9
5. ISO 9001: 2008-Based School Management............. 13
B. Previous Research ......................................................... 14
CHAPTER III
RESEARCH METHODOLOGY ...................................................... 19
A. Type and Design of Research ......................................... 19
B. The Role of Researcher ................................................. 20
x
C. Data, Data Source, and Informant ................................. 21
D. Data Collection Technique ............................................. 22
E. Data Analysis Techniques ............................................. 24
F. Checking Validity of Data ............................................... 24
CHAPTER IV
DATA DESCRIPTION AND FINDING ..................................... 27
A. Data Description............................................................ 27
1. School Planning Based on ISO at SMP Negeri
3 Purworejo ............................................................. 27
2. School Implementation Based on ISO at SMP
Negeri 3 Purworejo .................................................. 31
3. School Follow-up Based on ISO at SMP Negeri
3 Purworejo ............................................................. 34
B. Findings ......................................................................... 38
1. School Planning Based on ISO at SMP Negeri
3 Purworejo ............................................................. 38
2. School Implementation on ISO at SMP Negeri
3 Purworejo ............................................................. 39
3. School Follow- up Based on ISO at SMP
Negeri 3 Purworejo .................................................. 41
CHAPTER V
DISCUSSION AND PROPOSITION .......................................... 42
A. Discussion ...................................................................... 42
1. School Planning Based on ISO at SMP Negeri 3
Purworejo ................................................................. 42
2. School Implementation Based on ISO at SMP
Negeri 3 Purworejo ................................................... 47
3. School Follow-up Based on ISO at SMP Negeri
3 Purworejo .............................................................. 52
xi
B. Proposition ..................................................................... 56
CHAPTER VI
CLOSING .............................................................................. 57
A. Conclusion ..................................................................... 57
B. Implication ..................................................................... 58
C. Recommendation ........................................................... 59
REFERENCES ................................................................................................... 61
APPENDIX ........................................................................................................ 63
xii