Institutional Repository | Satya Wacana Christian University: Field Observation Report The Use of Telephone by Secretary in PT. Makmur Alam Sentosa Salatiga
FIELD OBSERVATION REPORT
THE USE OF TELEPHONE BY SECRETARY IN
PT MAKMUR ALAM SENTOSA
SALATIGA
Submitted in Partial Fulfillment of
The Requirements for
The Professional Title of “Ahli Madya”
BY:
ETIKA YULIANI
3111016
DIII PROGRAM OF ENGLISH DEPARTMENT
FACULTY OF LANGUAGE AND LITERATURE
SATYA WACANA CHRISTIAN UNIVERSITY
SALATIGA
2015
Approval Page
This paper about The Use of Telephone by Secretary in PT Makmur Alam Sentosa has been
defended before the Faculty of Language and Literature Examination of Satya Wacana
Christian University Salatiga.
Day and date
: 23rd January, 2015.
Place
: G2, FBS- Kartini Salatiga.
It has already been accepted as a partial requirement for the degree of Diploma III.
Esriaty S Kendenan.SS.M.Hum
Paper Advisor
Rindang Widiningrum.SS.M.Hum
Examiner
2
ACKNOWLEDGEMENT
Great thanks to the Lord Jesus Christ for His power and grace so the writer could
finished this paper well. With the completion of this paper, the writer would like to thank to
all those who have helped in the implementation of observation and finaly finish this paper.
Writer would like to thank to :
1. My husband Serius J. Z and my son Eben Haezer Kelvin Nugroho for the prayer.
2. My big family (mothers, fathers, sisters, brothers) for the support given to me.
3. Mr. In Yusuf and Mrs. Sianny Astuty for all support, prayer, and guidance.
4. Ms. Esriaty S Kendenan, SS.,M.Si.,M.Hum as my preceptor, thank you for the
guidance, patient, time and support to finish my paper.
5. Mr. Agus as the administrator of PT MAKMUR ALAM SENTOSA who helped
the writer by gave information.
6. All teacher and staff of FBS for the help, knowledge, and support.
7. All of my classmates for the togetherness and friendship.
8. Everyone who helped author to write this paper well done, that cannot be
mentioned, thank for the help, support and prayer.
3
BRIEF SUMMARY
The observation took place in PT MAKMUR ALAM SENTOSA for two days. This
Observation is one of the requirement for students to graduate so this observation is very
important. Not only because it is part of the requirement, the most important is because
observation will make students learn new things in the real work that students have to face
later after graduating. The real life is started after the graduation. Through this observation
student could learn the comparison between of theories learned in classromm and the practice
applied in work.
In the school, student learned about
OFFICE ADMINISTRATION AND
SECRETARY, in which they learned about many things in related to the job. whereas in the
observation, author observed the use of telephone in the office, observed the daily job of
secretary, observed the telephone service of the secretary and other things in doing
telephoning.
Author found out the comparison between theories and practice used in the company.
At that time of observation author felt wonder, how could some of the theories did not used
by the company. But finally author understand that in the real work people should have
capability to be a good worker. As the result author know how hard the real work is and
understand well what need to be prepared before taking decision to work. Theories learned in
the classroom help students to prepare everything before having a work so students would not
be surprised and shocked if they will enter the real work later.
4
TABLE OF CONTENTS
Title Page ......................................................................................................... i
Approval Page ................................................................................................. ii
Acknowledgements .......................................................................................... iii
Brief Summary ................................................................................................ iv
Table Of Contents ........................................................................................... v
CHAPTER I INTRODUCTION
1.1. Background ................................................................................... 1
1.2. Purpose .......................................................................................... 2
1.3. Advantages .................................................................................... 3
1.4. Place and times of observation ....................................................... 3
1.5. Company Profile ............................................................................ 3
1.6. Interviewee Profile ......................................................................... 4
CHAPTER II THEORETICAL REVIEW
2.1. Secretary......................................................................................... 5
2.1.1. Definition ............................................................................. 5
2.1.2. Role of secretary .................................................................. 6
2.1.3. Secretary’s Job ..................................................................... 6
2.1.4. Types of Secretary................................................................ 7
2.2. Telephoning .................................................................................... 7
2.2.1. Definition ............................................................................. 8
2.2.2. Types of Telephone .............................................................. 9
2.2.3. Preparation of Making Calls ................................................. 11
2.2.4. Rules of Telephoning ........................................................... 11
2.2.5. Telephone Services .............................................................. 12
2.2.6. The Telephone Barriers ........................................................ 14
2.2.7. The Weakneses of Use Telephone ........................................ 14
2.2.8. The Advantages of Use Telephone ....................................... 15
5
CHAPTER III ANALYSIS
3.1. Description.............................................................................. 16
3.1.1. Compatibility of Theory and Practice .................................. 16
3.1.2. Incompatibility ..................................................................... 18
3.1.3. Working Pattern ................................................................... 19
3.1.4. Things Influence Incompatibility .......................................... 20
3.2. The Role of English ........................................................................ 20
3.2.1. Role English in Company .................................................... 21
3.2.2. Form of The Use of English ................................................. 21
3.2.3. Obstacle ............................................................................... 22
3.3. Reflection ....................................................................................... 22
3.3.1. Excess and Shortages ........................................................... 22
3.3.2. Learning ............................................................................... 23
CHAPTER IV CONCLUSION
4.1. Conclusion ...................................................................................... 24
4.2. Suggestions ..................................................................................... 24
REFERENCES ................................................................................................ 26
APPENDICES ................................................................................................. 27
6
THE USE OF TELEPHONE BY SECRETARY IN
PT MAKMUR ALAM SENTOSA
SALATIGA
Submitted in Partial Fulfillment of
The Requirements for
The Professional Title of “Ahli Madya”
BY:
ETIKA YULIANI
3111016
DIII PROGRAM OF ENGLISH DEPARTMENT
FACULTY OF LANGUAGE AND LITERATURE
SATYA WACANA CHRISTIAN UNIVERSITY
SALATIGA
2015
Approval Page
This paper about The Use of Telephone by Secretary in PT Makmur Alam Sentosa has been
defended before the Faculty of Language and Literature Examination of Satya Wacana
Christian University Salatiga.
Day and date
: 23rd January, 2015.
Place
: G2, FBS- Kartini Salatiga.
It has already been accepted as a partial requirement for the degree of Diploma III.
Esriaty S Kendenan.SS.M.Hum
Paper Advisor
Rindang Widiningrum.SS.M.Hum
Examiner
2
ACKNOWLEDGEMENT
Great thanks to the Lord Jesus Christ for His power and grace so the writer could
finished this paper well. With the completion of this paper, the writer would like to thank to
all those who have helped in the implementation of observation and finaly finish this paper.
Writer would like to thank to :
1. My husband Serius J. Z and my son Eben Haezer Kelvin Nugroho for the prayer.
2. My big family (mothers, fathers, sisters, brothers) for the support given to me.
3. Mr. In Yusuf and Mrs. Sianny Astuty for all support, prayer, and guidance.
4. Ms. Esriaty S Kendenan, SS.,M.Si.,M.Hum as my preceptor, thank you for the
guidance, patient, time and support to finish my paper.
5. Mr. Agus as the administrator of PT MAKMUR ALAM SENTOSA who helped
the writer by gave information.
6. All teacher and staff of FBS for the help, knowledge, and support.
7. All of my classmates for the togetherness and friendship.
8. Everyone who helped author to write this paper well done, that cannot be
mentioned, thank for the help, support and prayer.
3
BRIEF SUMMARY
The observation took place in PT MAKMUR ALAM SENTOSA for two days. This
Observation is one of the requirement for students to graduate so this observation is very
important. Not only because it is part of the requirement, the most important is because
observation will make students learn new things in the real work that students have to face
later after graduating. The real life is started after the graduation. Through this observation
student could learn the comparison between of theories learned in classromm and the practice
applied in work.
In the school, student learned about
OFFICE ADMINISTRATION AND
SECRETARY, in which they learned about many things in related to the job. whereas in the
observation, author observed the use of telephone in the office, observed the daily job of
secretary, observed the telephone service of the secretary and other things in doing
telephoning.
Author found out the comparison between theories and practice used in the company.
At that time of observation author felt wonder, how could some of the theories did not used
by the company. But finally author understand that in the real work people should have
capability to be a good worker. As the result author know how hard the real work is and
understand well what need to be prepared before taking decision to work. Theories learned in
the classroom help students to prepare everything before having a work so students would not
be surprised and shocked if they will enter the real work later.
4
TABLE OF CONTENTS
Title Page ......................................................................................................... i
Approval Page ................................................................................................. ii
Acknowledgements .......................................................................................... iii
Brief Summary ................................................................................................ iv
Table Of Contents ........................................................................................... v
CHAPTER I INTRODUCTION
1.1. Background ................................................................................... 1
1.2. Purpose .......................................................................................... 2
1.3. Advantages .................................................................................... 3
1.4. Place and times of observation ....................................................... 3
1.5. Company Profile ............................................................................ 3
1.6. Interviewee Profile ......................................................................... 4
CHAPTER II THEORETICAL REVIEW
2.1. Secretary......................................................................................... 5
2.1.1. Definition ............................................................................. 5
2.1.2. Role of secretary .................................................................. 6
2.1.3. Secretary’s Job ..................................................................... 6
2.1.4. Types of Secretary................................................................ 7
2.2. Telephoning .................................................................................... 7
2.2.1. Definition ............................................................................. 8
2.2.2. Types of Telephone .............................................................. 9
2.2.3. Preparation of Making Calls ................................................. 11
2.2.4. Rules of Telephoning ........................................................... 11
2.2.5. Telephone Services .............................................................. 12
2.2.6. The Telephone Barriers ........................................................ 14
2.2.7. The Weakneses of Use Telephone ........................................ 14
2.2.8. The Advantages of Use Telephone ....................................... 15
5
CHAPTER III ANALYSIS
3.1. Description.............................................................................. 16
3.1.1. Compatibility of Theory and Practice .................................. 16
3.1.2. Incompatibility ..................................................................... 18
3.1.3. Working Pattern ................................................................... 19
3.1.4. Things Influence Incompatibility .......................................... 20
3.2. The Role of English ........................................................................ 20
3.2.1. Role English in Company .................................................... 21
3.2.2. Form of The Use of English ................................................. 21
3.2.3. Obstacle ............................................................................... 22
3.3. Reflection ....................................................................................... 22
3.3.1. Excess and Shortages ........................................................... 22
3.3.2. Learning ............................................................................... 23
CHAPTER IV CONCLUSION
4.1. Conclusion ...................................................................................... 24
4.2. Suggestions ..................................................................................... 24
REFERENCES ................................................................................................ 26
APPENDICES ................................................................................................. 27
6