S PKR 1102249 Table of content

DAFTAR ISI
ABSTRAK ...................................................................... Error! Bookmark not defined.
ABSTRACT .................................................................... Error! Bookmark not defined.
UCAPAN TERIMA KASIH ........................................... Error! Bookmark not defined.
KATA PENGANTAR ..................................................... Error! Bookmark not defined.
DAFTAR ISI ..................................................................................................................... i
DAFTAR TABEL ........................................................................................................... iv
DAFTAR GAMBAR ....................................................................................................... vi
BAB I PENDAHULUAN ............................................... Error! Bookmark not defined.
1.1. Latar Belakang Masalah ............................. Error! Bookmark not defined.
1.2. Identifikasi dan Pembatasan Masalah ........ Error! Bookmark not defined.
1.3. Rumusan Masalah ...................................... Error! Bookmark not defined.
1.4. Tujuan Penelitian........................................ Error! Bookmark not defined.
1.5. Manfaat Penelitian ...................................... Error! Bookmark not defined.
BAB II KAJIAN PUSTAKA, KERANGKA PEMIKIRAN DAN HIPOTESIS .... Error!
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2.1 Kajian Pustaka ............................................ Error! Bookmark not defined.
2.1.1 Konsep Total Quality Management (TQM)Error! Bookmark not
defined.
2.1.2 Konsep Kepuasan Kerja Pegawai ... Error! Bookmark not defined.
2.1.3. Pengaruh Total Quality Management (TQM) Terhadap Kepuasan

Kerja Guru ...................................... Error! Bookmark not defined.
2.1.4 Penelitian Terdahulu ....................... Error! Bookmark not defined.
2.2. Kerangka Pemikiran ................................... Error! Bookmark not defined.
Ayu Yowana Agustin, 2015
PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KEPUASAN KERJA GURU DI SMK
PASUNDAN 1 KOTA BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

2.3.

Hipotesis Penelitian ................................ Error! Bookmark not defined.

BAB III METODE DAN DESAIN PENELITIAN ........ Error! Bookmark not defined.
3.1.

Objek penelitian ...................................... Error! Bookmark not defined.

3.2.

Metode Penelitian/Jenis penelitian .......... Error! Bookmark not defined.

3.3

Desain Penelitian ..................................... Error! Bookmark not defined.
3.3.1 Operasionalisasi Variabel PenelitianError!

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defined.
3.4

Populasi Penelitian ................................... Error! Bookmark not defined.

3.5

Teknik dan Alat Pengumpulan Data ....... Error! Bookmark not defined.
3.5.1 Pengujian Instrumen Penelitian .... Error! Bookmark not defined.

3.6

Uji Persyaratan Analisis Data.................. Error! Bookmark not defined.
3.6.1 Uji Normalitas ................................ Error! Bookmark not defined.
3.6.2 Uji Homogenitas ............................ Error! Bookmark not defined.
3.6.3 Uji Linearitas ................................. Error! Bookmark not defined.

3.7

Teknik Analisis Data ............................... Error! Bookmark not defined.
3.3.7 Pengujian Hipotesis ...................... Error! Bookmark not defined.

BAB IV HASIL PENELITIAN DAN PEMBAHASANError! Bookmark not defined.
4. 1

Hasil Penelitian...................................... Error! Bookmark not defined.
4.1.1

Variabel Total Quality Management (TQM)Error!

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not defined.
4.1.2

Variabel Kepuasan Kerja ............. Error! Bookmark not defined.

4.1.3 Pengujian Persyaratan Analisis DataError!

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defined.
4.1.4 Pengujian Hipotesis ........................ Error! Bookmark not defined.
4.2 Pembahasan Hasil Penelitian....................... Error! Bookmark not defined.
Ayu Yowana Agustin, 2015
PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KEPUASAN KERJA GURU DI SMK
PASUNDAN 1 KOTA BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

4.2.1 Total Quality Management (TQM) di SMK Pasundan 1 Kota
Bandung .......................................... Error! Bookmark not defined.
4.2.2 Kepuasan kerja Guru di SMK Pasundan 1 Kota Bandung ..... Error!
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4.2.3 Pengaruh Total Quality Management (TQM) Terhadap Kepuasan
Kerja Guru di SMK Pasundan 1 Kota BandungError! Bookmark
not defined.
BAB V KESIMPULAN DAN SARAN ......................... Error! Bookmark not defined.
5.1 Kesimpulan................................................. Error! Bookmark not defined.
5.2 Saran ........................................................... Error! Bookmark not defined.
DAFTAR PUSTAKA ...................................................... Error! Bookmark not defined.

Ayu Yowana Agustin, 2015
PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KEPUASAN KERJA GURU DI SMK
PASUNDAN 1 KOTA BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

DAFTAR TABEL

Tabel 1. 1 Jumlah Guru di SMK Pasundan 1 Kota Bandung Tahun Ajaran 2009/2010 –
2013/2014 ..................................................... Error! Bookmark not defined.
Tabel 1. 2 Rekapitulasi Penilaian Kinerja Guru Tidak Tetap (GTT) SMK Pasundan 1
Kota Bandung Tahun Ajaran 2009/2010-2013/2014Error! Bookmark not
defined.
Tabel 1. 3 Rekapitulasi Absensi Guru Tidak Tetap (GTT) SMK Pasundan 1 Kota
Bandung Tahun Ajaran 2009/2010-2013/2014Error!

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defined.
Tabel 1. 4 Data Turn Over Guru Tidak Tetap (GTT) SMK Pasundan 1 Kota Bandung
Tahun Ajaran 2009/2010-2013/2014 ............ Error! Bookmark not defined.
Tabel 3. 1 Karakteristik Responden Berdasarkan Jenis Kelamin………………….. .........
Error! Bookmark not defined.
Tabel 3. 2 Operasionalisasi Variabel Total Quality Management (TQM) .............. Error!
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Tabel 3. 3 Operasional Variabel Kepuasan Kerja ........... Error! Bookmark not defined.

Tabel 3. 4 Skor Kategori Skala Likert ............................. Error! Bookmark not defined.
Tabel 3. 5 Contoh Format Tabel Perhitungan Uji ValiditasError!

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defined.
Tabel 3. 6 Contoh Format Tabel Perhitungan Korelasi ... Error! Bookmark not defined.
Ayu Yowana Agustin, 2015
PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KEPUASAN KERJA GURU DI SMK
PASUNDAN 1 KOTA BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

Tabel 3. 7 Validitas Variabel Total Quality Management (TQM)Error! Bookmark not
defined.
Tabel 3. 8 Validitas Kepuasan Kerja ............................... Error! Bookmark not defined.
Tabel 3. 9 Jumlah Item Angket Hasil Uji Coba .............. Error! Bookmark not defined.
Tabel 3. 10 Contoh Format Tabel Perhitungan Varians Item Dan Varians Total ... Error!
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Tabel 3. 11 Rekapitulasi Hasil Uji Reliabilitas Variabel X dan YError! Bookmark not
defined.
Tabel 3. 12 Model Tabel Uji Bartlett .............................. Error! Bookmark not defined.
Tabel 3. 13 Kriteria Penafsiaran Deskripsi ...................... Error! Bookmark not defined.
Tabel 3. 14 Interprestasi Koefisien Korelasi Nilai r ........ Error! Bookmark not defined.

Tabel 4. 1 Kecendrungan Jawaban Responden terhadap Variabel Total Quality
Management (TQM) ..................................... Error! Bookmark not defined.
Tabel 4. 2 Rekapitulasi Tanggapan Responden Terhadap variabel Total Quality
Management ................................................. Error! Bookmark not defined.
Tabel 4. 3 Kecenderungan Jawaban Responden Terhadap Indikator Fokus Pada
Pelanggan ...................................................... Error! Bookmark not defined.
Tabel 4. 4 Kecenderungan Jawaban Responden Terhadap Indikator Obsesi terhadap
kualitas .......................................................... Error! Bookmark not defined.
Tabel 4. 5 Kecenderungan Jawaban Responden Terhadap Indikator Komitmen Jangka
Panjang ......................................................... Error! Bookmark not defined.
Tabel 4. 8 Rekapitulasi Tanggapan Responden Terhadap Variabel Kepuasan Kerja
...................................................................... Error! Bookmark not defined.
Tabel 4. 9 Kecenderungan Jawaban Responden Terhadap Indikator Moral Kerja . Error!
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Ayu Yowana Agustin, 2015
PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KEPUASAN KERJA GURU DI SMK
PASUNDAN 1 KOTA BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

Tabel 4. 10 Kecenderungan Jawaban Responden Terhadap Indikator Kedisiplinan
...................................................................... Error! Bookmark not defined.
Tabel 4. 11 Kecenderungan Jawaban Responden Terhadap Indikator Prestasi kerja
...................................................................... Error! Bookmark not defined.
Tabel 4. 12 Rekapitulasi Hasil Uji Normalitas ................ Error! Bookmark not defined.
Tabel 4. 13 Rekapitulasi Hasil Uji Linieritas .................. Error! Bookmark not defined.
Tabel 4. 14 Rekapitulasi Hasil Uji Homogenitas Varians DataError! Bookmark not
defined.
Tabel 4. 15 Rekapitulasi Tanggapan Responden Terhadap variabel Total Quality
Management ................................................. Error! Bookmark not defined.
Tabel 4. 16 Rekapitulasi Tanggapan Responden Terhadap Variabel Kepuasan Kerja
...................................................................... Error! Bookmark not defined.

DAFTAR GAMBAR

Gambar 2. 1 Aplikasi Konsep Kualitas Berdasarkan Pandangan Modern .............. Error!
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Gambar 2. 2 Kekuatan Internal Dan Eksternal Yang Mendorong Perubahan ........ Error!
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Gambar 2. 3 Model Total Quality Management (TQM) . Error! Bookmark not defined.
Gambar 2. 4 Perilaku Individu Dilihat Berdasarkan Proses Pembentukan PersepsiError!
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Ayu Yowana Agustin, 2015
PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KEPUASAN KERJA GURU DI SMK
PASUNDAN 1 KOTA BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

Gambar 2. 5 Kerangka Pemikiran Pengaruh Total Quality Management (TQM) terhadap
Kepuasan Kerja Guru ................................. Error! Bookmark not defined.
Gambar 2. 6 Model Hubungan Variabel Penelitian ........ Error! Bookmark not defined.
Gambar 4. 1 Kecendrungan Jawaban Responden terhadap Variabel Total Quality
Management
(TQM)……………………………………………………..
Er
ror! Bookmark not defined.

Gambar 4. 2 Tanggapan Responden terhadap Indikator Fokus Pada Pelanggan .... Error!
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Gambar 4. 3 Tanggapan Responden terhadap Indikator Obsesi Terhadap Kualitas Error!
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Gambar 4. 4 Tanggapan Responden terhadap Indikator Komitmen Jangka Panjang
......................................................................................... Error! Bookmark not defined.
Gambar 4. 7 Tanggapan Responden terhadap Indikator Moral KerjaError! Bookmark
not defined.
Gambar 4. 8 Tanggapan Responden terhadap Indikator KedisiplinanError! Bookmark
not defined.
Gambar 4. 9 Tanggapan Responden terhadap Indikator Prestasi KerjaError! Bookmark
not defined.

Ayu Yowana Agustin, 2015
PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KEPUASAN KERJA GURU DI SMK
PASUNDAN 1 KOTA BANDUNG
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu