s mrl 0808436 table of content

vi

DAFTAR ISI
ABSTRAK .........................................................................................................

i

KATA PENGANTAR ....................................................................................... iii
UCAPAN TERIMA KASIH ............................................................................

iv

DAFTAR ISI......................................................................................................

vi

DAFTAR TABEL ............................................................................................. viii
DAFTAR GAMBAR .........................................................................................

ix

BAB I PENDAHULUAN ..................................................................................

1

A. LatarBelakang...........................................................................................

1

B. Rumusan Masalah ....................................................................................

7

C. TujuanPenelitian .......................................................................................

7

D. ManfaatPenelitian .....................................................................................

8

E. Sistematika Penulisan ...............................................................................

9

BAB II KAJIAN PUSTAKA ............................................................................ 10
A. Kepariwisataan, Dan Hotel ....................................................................... 10
B. Konsep Prosedur ....................................................................................... 14
1. Konsep Pelayanan Publik ..................................................................... 16
2. Konsep Kebijakan Publik ..................................................................... 32
C. Konsep Koordinasi ................................................................................... 35
D. KerangkaPemikiran .................................................................................. 38
BAB III METODE PENELITIAN .................................................................. 42
A. LokasiPenelitian ....................................................................................... 42
B. Metode Penelitian ..................................................................................... 43
C. Sampel ...................................................................................................... 46
D. Analisis Data ............................................................................................ 47
E. Variabel ................................................................................................... 48
F. Teknik Pengumpulan Data ......................................................................... 49

Geraldus Genadi Andrian, 2012

Analisis Implementasi Prosedur Dan Koordinasi Izin Usaha Hotel Di Kota Bandung
Universitas Pendidikan Indonesia | repository.upi.edu

vii

BAB IV. HASIL PENELITIAN DAN PEMBAHASAN ............................... 51
A. Hasil Penelitian ......................................................................................... 51
1. Gambaran Umum Kota Bandung ......................................................... 51
2. Sektor Investasi .................................................................................... 53
3. Alasan Berinvestasi .............................................................................. 57
4. Kondisi Sarana Prasarana Pariwisata Kota Bandung ........................... 59
5. Profil Dinas Pariwisata Kota Bandung ................................................. 60
6. Profil Badan Pelayanan Perizinan Terpadu Kota Bandung .................. 67
B. Pembahasan dan Analisis Data………………………………………….. 77
1. Prosedur Izin Usaha Hotel Di Kota Bandung……………………….. 77
1.1 Izin Undang-undang Gangguan/ HO……………………………. 78
1.2 Izin Tanda Daftar Perusahaan (TDP)…………………………… 82
1.3 Izin Usaha Kepariwisataan (IUK)………………………………. 86
1.4 Penggolongan Kelas Hotel……………………………………..

97

l.5 Pembinaan………………………………………………………

99

1.6 Hasil Analisis Implementasi Prosedur Izin Usaha Hotel……… 106
2. Koordinasi Perizinan Antar Instansi/ Perizinan Satu Atap………….. 109
2.1 Kedudukan……………………………………………………..... 110
2.2 Tugas Pokok…………………………………………………….. 110
2.3 Fungsi…………………………………………………………… 110
2.4 Susunan Organisasi Unit Satu Atap…………………………….. 110
2.5 Bidang Tugas Unsur Organisasi………………………………... 111
2.6 Hasil Analisis Koordinasi Perizinan Satu Atap………………...

116

BAB V. KESIMPULAN DAN REKOMENDASI .......................................

119

A. Kesimpulan ............................................................................................

119

B. Rekomendasi .........................................................................................

120

DAFTAR PUSTAKA .....................................................................................

123

LAMPIRAN ....................................................................................................... 126
RIWAYAT HIDUP PENULIS......................................................................... 127

Geraldus Genadi Andrian, 2012
Analisis Implementasi Prosedur Dan Koordinasi Izin Usaha Hotel Di Kota Bandung
Universitas Pendidikan Indonesia | repository.upi.edu