retail associate engagement infographic
tips for associate
engagement
(that will boost your retail revenue)
3% increase
in revenue
growth
5% increase
in employee
engagement
Engaged, informed, and empowered store associates are more
productive and customer-focused—delivering improved shopper
satisfaction and increased sales.1
1
Invest in Wi-Fi.
73% of shoppers believe they’re better
informed than sales associates. When
you give employees the same access,
you improve eiciency and increase the
chance of a sale.
2
3
Tap into virtual experts.
In-store kiosks connected to your
customer contact center make for quick
answers to questions and rapid problem
resolution. Meanwhile, associates stay
available for other tasks.
Develop skills and
talent to see a leap
in retention.
In one study, 41% of employees
whose companies invested little or
nothing in their training said they were
likely to leave in a year. In companies
that ofered development, only 12%
were looking to leave.2
4
Give teams
technology too.
In a recent survey, 82% of store
associates agreed that better in-store
communications between themselves
and their managers made for a more
positive experience for shoppers.3
Consider these simple steps to help associates enjoy their
time on the job. Your payof? A better shopping experience
for customers and improved results for your retail business.
Read more about transforming
retail associate productivity.
Get the white paper
Visit cisco.com/go/retail.
Follow us
© 2017 Cisco Systems, Inc. and/or its ailiates. All rights reserved.
1
2
3
4
“Digital Business Requires an Excellent Associate Experience to Drive Retailer Success,” Gartner.
“Why Good Jobs Are Good for Retailers,” by Zeynep Ton.
“5 Best Practices for Workforce Productivity,” by Emad Rizkalla.
“13 Reasons Why You Hate Shopping,” by Gary Ambrosino (2016).
engagement
(that will boost your retail revenue)
3% increase
in revenue
growth
5% increase
in employee
engagement
Engaged, informed, and empowered store associates are more
productive and customer-focused—delivering improved shopper
satisfaction and increased sales.1
1
Invest in Wi-Fi.
73% of shoppers believe they’re better
informed than sales associates. When
you give employees the same access,
you improve eiciency and increase the
chance of a sale.
2
3
Tap into virtual experts.
In-store kiosks connected to your
customer contact center make for quick
answers to questions and rapid problem
resolution. Meanwhile, associates stay
available for other tasks.
Develop skills and
talent to see a leap
in retention.
In one study, 41% of employees
whose companies invested little or
nothing in their training said they were
likely to leave in a year. In companies
that ofered development, only 12%
were looking to leave.2
4
Give teams
technology too.
In a recent survey, 82% of store
associates agreed that better in-store
communications between themselves
and their managers made for a more
positive experience for shoppers.3
Consider these simple steps to help associates enjoy their
time on the job. Your payof? A better shopping experience
for customers and improved results for your retail business.
Read more about transforming
retail associate productivity.
Get the white paper
Visit cisco.com/go/retail.
Follow us
© 2017 Cisco Systems, Inc. and/or its ailiates. All rights reserved.
1
2
3
4
“Digital Business Requires an Excellent Associate Experience to Drive Retailer Success,” Gartner.
“Why Good Jobs Are Good for Retailers,” by Zeynep Ton.
“5 Best Practices for Workforce Productivity,” by Emad Rizkalla.
“13 Reasons Why You Hate Shopping,” by Gary Ambrosino (2016).