Keiku Cake : A Business Plan.
ABSTRACT
Bandung adalah kota dengan kuliner yang beragam. Berbagai jenis
makanan, berat dan ringan, diminati penikmat dari dalam dan luar kota.
Salah satu makanan yang dinikmati di Bandung adalah cakes dan
cupcakes.
Bisnis cakes patut diperhitungkan keberadaannya di dunia bisnis.
Makanan jenis ini diminati dalam berbagai perayaan seperti ulangtahun,
pernikahan, peringatan baby one month, atau bahkan sekedar hanya
untuk dinikmati bersama orang terdekat. Berdasar hal tersebut Keiku Cake
memberanikan diri untuk maju menjadi salah satu calon bisnis yang
matang dengan menawarkan menu utama yakni cakes dan cupcakes
yang sehat, enak, dengan tampilan yang dapat disesuaikan dengan minat
pembeli.
Keiku Cake hanya menggunakan bahan yang aman bagi kesehatan,
namun tetap mengutamakan kualitas rasa dan tampilan. Adapun dalam
segi seni, produk-produk Keiku Cake mengikuti tren masa kini.
Business Plan ini disusun untuk menjelaskan secara rinci mengenai
Keiku Cake. Latar belakang mengapa Keiku Cake didirikan, beserta
analisa SWOT yang akan dihadapi bisnis ini di masa mendatang, aspek
pemasaran, aspek operasional, aspek sumber daya manusia dan juga
aspek keuangan akan dibahas dalam business plan ini.
Maranatha Christian University
EXECUTIVE SUMMARY
Experience delightful moments of enjoying delicious and pleasant
cakes, and cupcakes at Keiku Cake. All variant of cakes and cupcakes are
ready to be decorated according to your order, whether 2D or 3D. KC
provides yummy, healthy, sophisticated cake decorations yet affordable
price cakes and cupcakes. Made by experienced baker, KC’s cakes and
cupcakes are ready to be enjoyed for special events such as birthday,
wedding and baby one month.
This business plan is prepared to obtain financing in IDR
276,761,031.20. This amount of money is required for shop display
making, equipment purchasing, and covering expenses in the first year of
operations. KC will have profit of IDR 310,284,169.80 in the first year. To
expand this business, investment from the owner is needed in the future.
Maranatha Christian University
TABLE OF CONTENTS
TITLE PAGE………………………………………………………………………i
DECLARATION OF ORIGINALITY………….….………………….……….....ii
FRONT COVER OF THE BUSINESS PLAN………………………………...iii
APPROVAL PAGE……………………………………………………………...iv
TABLE OF CONTENTS……………………………………………………...…v
LIST OF TABLES…………………………………………….......................…vi
LIST OF FIGURES……………………………………………………………..vii
ABSTRACT………………………………………………………………….….vii
EXECUTIVE SUMMARY……………………………………………………….x
CHAPTER I. THE BACKGROUND……………………………………………1
CHAPTER II. MARKETING ASPECT…………………………………………9
CHAPTER III. OPERATIONAL ASPECT…………………………………....18
CHAPTER IV. HUMAN RESOURCE ASPECT.........................................26
CHAPTER V. FINANCIAL ASPECT…......................................................36
BIBLIOGRAPHY
APPENDICES
Appendix 1: KEIKU CAKES’S LOGO
Appendix 2: QUESTIONNARE 1
Appendix 3: QUESTIONNARE 2
Maranatha Christian University
LIST OF TABLES
TABLE 1.1. KC SWOT……………………………………………..…………..4
TABLE 2.1. KC PRICE LIST………………….………..……..……………...15
TABLE 2.2. DRINKS……………………………….………………………….15
TABLE 4.2. SALARY OF KEIKU CAKE’S EMPLOYEES BASED
ON OFFICE HOURS......……............…..........……………...29
TABLE 5.1. FIXED ASSETS OF KC……...……………………………..….39
TABLE 5.2. CURRENT ASSETS OF KC (CASH OUTFLOW)…...……….41
TABLE 5.3. CASH INFLOW OF KC….….…………………..…..………….45
TABLE 5.4. CASH NET FLOW OF KC…….……………………………….47
TABLE 5.5. NET PRESENT VALUE OF KC……………………...………...48
TABLE 5.6. PAYBACK PERIOD OF KC…………………...………………..49
Maranatha Christian University
LIST OF FIGURES
FIGURE 1.1. 3-D CAKES AND CUPCAKES………………………………...3
FIGURE 1.2. 2-D CAKES AND CUPCAKES…………………………………3
FIGURE 2.1. KC’S PRODUCTS………………………....…………..………13
FIGURE 3.1. WORKFLOW PROCESS OF KC……….……...…..………..20
FIGURE 3.2. MAKING PROCESS OF KC…………………………….……22
FIGURE 3.3. MAP OF PASKAL HYPER SQUARE………………………..23
FIGURE 3.4. KC’S KITCHEN FLOOR PLAN……………..…………….…..24
FIGURE 3.5. KC’S SHOP LAYOUT…………….………..……………..…...25
FIGURE 4.1. KC SHOP MANAGEMENT ORGANIZATION CHART….…27
Maranatha Christian University
CHAPTER I
INTRODUCTION
1.1.
Background of Study
Bandung culinary industry is famous especially for its cake and bakery.
As it is stated by Muhammad Sufyan (par 1,2), a contributor for Bisnis
Jabar newspaper, that Bandung has been known as the trusted producer
of cake and bakery in culinary tourism. ...Its products are also known as
innovative and has good quality. This statement shows that Bandung food
industry especially cake and bakery is developing, supported by some
success brands such as Ny. Liem, Kartika Sari, Amanda, Prima Rasa, and
many more.
Based on this fact, Business Plan of Keiku Cake is made, not only
because there is a business opportunity, but also because of the personal
interest and knowledge in homemade cake and cupcakes. The name
“Keiku Cake” is taken from Bahasa Indonesia and English. The „Keik-„ is
taken from the English pronunciation of the word „cake‟, written in Bahasa
Indonesia. Furthermore, „-ku‟ in Bahasa Indonesia has similar meaning
with “my” in English. The name of “Keiku” means “my cake”. As I did
research to 50 people in Bandung, the name is categorized as unique,
ear-catching, and also gain people‟s curiosity.
1
Maranatha Christian University
In order to make a business run effectively and efficiently, one of the
key needed is vision and mission setting. The vision of KC is to become a
leader in cakes and cupcakes shop business. The mission is to be known
for its delicious cakes and cupcakes using best ingredients with affordable
price in Bandung.
KC presents cakes and cupcakes. The various cakes offered; Tiramisu,
Fruit Cake, Sponge Cake, Lapis Surabaya, Velvet Chocolate, Chocolate
Mousse, Green Tea Opera, Blueberry Cheese Cake, Strawberry Cheese
Cake and Strawberry Jelly Cream Cake; are ready to be loved by the
consumers for every occasion especially for birthday, wedding, Baby-OneMonth-Celebration. They are also available for gifts, public holidays such
as Idul Fitri, Christmas and Chinese New Year. Moreover, Sponge Cake,
Lapis Surabaya and cupcake are able to be categorized as novelty cakes,
which means can be decorated not only round or square with figures or
scenes on top, but also 2-D or 3-D shaped cake. The pictures below
shows novelty cakes.
2
Maranatha Christian University
Figure 1.1.
Figure 1.2.
3-D CAKE AND CUPCAKES
2-D CAKE AND CUPCAKES
KC plans to rent Marvello Photoworks‟ Ruko. It is located on Ruko
Paskal Hyper Square A-47, 1st and 4th floor, Paskal Hyper Square Jl.
Pasirkaliki No. 25-27 Bandung. For display shop, KC will use the 1st floor,
meanwhile the production will use the 4th floor.
1.2.
SWOT Analysis
Analyzing SWOT in a business plan or even for an existing company is
crucial for taking an objective look at the business itself. According to
3
Maranatha Christian University
Pearce and Robinson, “SWOT is an acronym for the internal Strengths
and Weaknesses of a firm and the environmental Opportunities and
Threats facing that firms” (166). This step is simple to follow yet gives
powerful insight or potential issues that may affect KC. Below are the table
showing SWOT of KC. The explanation will be on the next paragraph.
Tabel 1.1
KC SWOT
Weaknesses:
Strengths:
Good networking
No preservative
Negotiable price
Unique products shape
(novelty cake)
Strategic location
Experienced baker
Opportunities:
Special events which need
cake/cupcakes: wedding,
birthday, and Baby-OneMonth celebration
Effective and efficient
promotion tool: Internet
4
Lack of human resources
New cake shop in
Bandung
Limited expiry date
(novelty cake)
Threats:
Limited delivery service
Competitors
Maranatha Christian University
The table above shows the SWOT of KC. Although KC has
weaknesses and threats, it is surely covered by its strengths and
opportunities.
1.2.1 Strengths
Pearce and Robinson state that strength means “a resource
advantage relative to competitors and the needs of the markets a firm
serves or expects to serve” (167). Below are the seven strengths of KC.
Good networking. KC, which offers sweet 17th and wedding cakes
and cupcakes, joins with some organizations, such as Marvello
Photoworks, Unlimited Catering, Authera Organizer, and
FRONTLIN3 Event Organizer.
No preservative. One of the strengths of KC is that it concerns
about health. That‟s why KC makes sure that the ingredients used
is health-friendly. It does not use preservative and uses less food
additives. Furthermore, it also provides cakes and cupcakes for
diabetic by request.
Negotiable price. KC understands that each consumer‟s needs are
different. In order to fulfill it, KC accepts adjustment such as model,
color, and size. The price can be different depends on the
adjustment.
Unique products shape. KC provides novelty cakes whose
decorations are innovative, according to consumer needs.
5
Maranatha Christian University
Strategic location. KC plans to be located in the centre of Bandung
city which makes it easy to be found by consumers.
Experienced baker. KC is supported by a baker who has been
veryfamiliar with bakery industry for ten years, which is one of the
qualifications required for KC‟s baker.
1.2.2 Weaknesses
There are some areas of KC which I want to improve. Pearce and
Robinson maintain that “A weakness is a limitation or deficiency in one or
more resources or competencies relative to competitors that impedes a
firm‟s effective performance” (167). The weaknesses of KC are:
Lack of human resources. KC will hold recruitment for positions
such as: operational manager, bakers, administrator, cashier,
waiter and drivers.
New comers of cake shop in Bandung. As a new comer, at first KC
needs to do promotion in order to inform and to gain consumers of
Bandung citizen.
Limited expiry date (novelty cakes). Novelty cakes which use
fondant icing as the decoration have shorter expiry date than the
other products since it does not use preservatives and cannot be
put into the refrigerator otherwise it will melt. Therefore it should be
put in room temperature. The other products such as Tiramisu,
Cheesecake, Lapis Surabaya and others last until four days.
6
Maranatha Christian University
1.2.3 Opportunities
In a business, there are external factors which can make the business
become more prosperous and well-known. According to Philip Kotler,
“Opportunity includes a growing market, increased consumer spending,
selling internationally, and changes in society beneficial to your company”
(20). Based on my observation, the following are KC‟s opportunities:
Special events which need cakes or cupcakes such as birthday,
wedding, and Baby-One-Month celebration. Based on my
observation, Bandung people still like to celebrate these events with
cakes and cupcakes. Hopefully, Bandung citizen will contact KC
and order its cakes and cupcakes for their special events.
Effective and efficient promotion tool: Internet. Social media such
as Blog, Twitter and Facebook nowadays is one of the most reliable
communication tools. Since it is now used by many people
throughout the world, using these tools to inform people about KC
will be easier and faster. Also, it can be known by people who live
out of the city or Indonesia, so that when they come to Bandung or
someone they know needs a cake, they will find and contact us
more easily.
1.2.4 Threats
There are two external factors which can make KC at risk. Related to
Pearce and Robinson, “a threat is a major unfavorable situation in a firm‟s
environment” (166). Here are two situations which threaten KC:
7
Maranatha Christian University
Limited delivery service. Since cakes are fragile and KC cakes do
not use preservatives, they can only be delivered to Bandung,
Lembang, and Cimahi.
Competitors. There are some competitors which have become
Bandung‟s cake and bakery icon. They have been known by people
inside and outside Bandung.
1.3 . Key To Success
In order to make KC achieve its vision and mission; it has three keys to
success. They are: good quality, negotiable price, and unique product
shape. I believe these three points will make KC achieve its best position.
8
Maranatha Christian University
BIBLIOGRAPHY
Printed Sources
Adam, Everet E. and Ronald J. Elbert. Production and Operation
Management.
Fifth Edition. New Jersey: Prentice-Hall, 2003.
Garrison, Ray H., and Eric W. Noreen. Managerial Accounting. 10th ed.
New York: McGraw-Hill, 2003.
Hughes, J.Robert, and Jack R. Kapoor. Business. Boston: Houghton
Mifflin Company, 2005.
Kotler, Philip. Marketing Management International Edition. 11th Edition.
Upper Saddle River: 2003.
McDaniel, Carl Jr, and William R. Darden. Marketing. Massachusetts:
Allyn and Bacon, 1987.
Pearce, John A., and Richard B. Robinson, Jr. Strategic Management:
Formulation, Implementation, and Control. New York: McGraw-Hillor
Irwin, 2005.
Schroder, Roger G. Operation Management.Second Edition.
Singapore: McGrow-Hill Company, 2003.
Snell, Scott, and George Bohlander. Human Resource Management.
52
Maranatha Christian University
Ohio: Thomson Higher Education, 2007.
Electronic Sources
“Ask Right to Hire Right: Effective Interview Questions.” About.com. 2010.
The New York Times Company. 10 Nov. 2010
”Cash Inflow”. Business Dictionary. 2010. 26 November
2010..
“Cash Outflow”. Superior Investor. 2006. 26 November 2010.
.
“InvestorWords.com” 16 Dec. 2010
“InvestorWords.com” 16 Dec. 2010
http:ororwww.investorwords.comor1245orfixed_assets.html>
Lake, Laura. “Developing Your Marketing Mix.” About.com: Marketing. 20
Sept. 2009
.
“Marketing Mix.” Answer.com. 12 Apr. 2010
.
Murray, Jean. “Cash Flow”. About.com. 26 November 2010.
.
53
Maranatha Christian University
Peavler, Rosemary. “Initial Investment.” About.com. 2010. The New York
Times Company. 23 October 2010
“Service Process Flowchart – Definition: Washington, DC.”
fast.faa.gov.com. 2008. Federal Aviation Administrator. 20 Sept. 2009
.
Sufyan, Muhammad. “Ke mana wisata kuliner –kue dan roti- di Bandung
weekend ini? (3)” bisnis-jabar.com 9 January 2011. 20 May 2011
.
Wirawan, Albert.”Sekilas Food Market.” 2008. Paskal Hyper Square.com.
15 Dec 2010
Phillips, Sarah. “Novelty Cakes”. Bakery 911. Bakery 911.com. 19 May
2011< http:ororwww.baking911.comorcakesornovelty.htm>
Figure
“Paskal Hyper Square”. 2008. 17 Dec 2010.
http:ororwww.paskalhypersquare.comorindex.php?option=com_conte
nt&task=view&id=25&Itemid=37
54
Maranatha Christian University
Bandung adalah kota dengan kuliner yang beragam. Berbagai jenis
makanan, berat dan ringan, diminati penikmat dari dalam dan luar kota.
Salah satu makanan yang dinikmati di Bandung adalah cakes dan
cupcakes.
Bisnis cakes patut diperhitungkan keberadaannya di dunia bisnis.
Makanan jenis ini diminati dalam berbagai perayaan seperti ulangtahun,
pernikahan, peringatan baby one month, atau bahkan sekedar hanya
untuk dinikmati bersama orang terdekat. Berdasar hal tersebut Keiku Cake
memberanikan diri untuk maju menjadi salah satu calon bisnis yang
matang dengan menawarkan menu utama yakni cakes dan cupcakes
yang sehat, enak, dengan tampilan yang dapat disesuaikan dengan minat
pembeli.
Keiku Cake hanya menggunakan bahan yang aman bagi kesehatan,
namun tetap mengutamakan kualitas rasa dan tampilan. Adapun dalam
segi seni, produk-produk Keiku Cake mengikuti tren masa kini.
Business Plan ini disusun untuk menjelaskan secara rinci mengenai
Keiku Cake. Latar belakang mengapa Keiku Cake didirikan, beserta
analisa SWOT yang akan dihadapi bisnis ini di masa mendatang, aspek
pemasaran, aspek operasional, aspek sumber daya manusia dan juga
aspek keuangan akan dibahas dalam business plan ini.
Maranatha Christian University
EXECUTIVE SUMMARY
Experience delightful moments of enjoying delicious and pleasant
cakes, and cupcakes at Keiku Cake. All variant of cakes and cupcakes are
ready to be decorated according to your order, whether 2D or 3D. KC
provides yummy, healthy, sophisticated cake decorations yet affordable
price cakes and cupcakes. Made by experienced baker, KC’s cakes and
cupcakes are ready to be enjoyed for special events such as birthday,
wedding and baby one month.
This business plan is prepared to obtain financing in IDR
276,761,031.20. This amount of money is required for shop display
making, equipment purchasing, and covering expenses in the first year of
operations. KC will have profit of IDR 310,284,169.80 in the first year. To
expand this business, investment from the owner is needed in the future.
Maranatha Christian University
TABLE OF CONTENTS
TITLE PAGE………………………………………………………………………i
DECLARATION OF ORIGINALITY………….….………………….……….....ii
FRONT COVER OF THE BUSINESS PLAN………………………………...iii
APPROVAL PAGE……………………………………………………………...iv
TABLE OF CONTENTS……………………………………………………...…v
LIST OF TABLES…………………………………………….......................…vi
LIST OF FIGURES……………………………………………………………..vii
ABSTRACT………………………………………………………………….….vii
EXECUTIVE SUMMARY……………………………………………………….x
CHAPTER I. THE BACKGROUND……………………………………………1
CHAPTER II. MARKETING ASPECT…………………………………………9
CHAPTER III. OPERATIONAL ASPECT…………………………………....18
CHAPTER IV. HUMAN RESOURCE ASPECT.........................................26
CHAPTER V. FINANCIAL ASPECT…......................................................36
BIBLIOGRAPHY
APPENDICES
Appendix 1: KEIKU CAKES’S LOGO
Appendix 2: QUESTIONNARE 1
Appendix 3: QUESTIONNARE 2
Maranatha Christian University
LIST OF TABLES
TABLE 1.1. KC SWOT……………………………………………..…………..4
TABLE 2.1. KC PRICE LIST………………….………..……..……………...15
TABLE 2.2. DRINKS……………………………….………………………….15
TABLE 4.2. SALARY OF KEIKU CAKE’S EMPLOYEES BASED
ON OFFICE HOURS......……............…..........……………...29
TABLE 5.1. FIXED ASSETS OF KC……...……………………………..….39
TABLE 5.2. CURRENT ASSETS OF KC (CASH OUTFLOW)…...……….41
TABLE 5.3. CASH INFLOW OF KC….….…………………..…..………….45
TABLE 5.4. CASH NET FLOW OF KC…….……………………………….47
TABLE 5.5. NET PRESENT VALUE OF KC……………………...………...48
TABLE 5.6. PAYBACK PERIOD OF KC…………………...………………..49
Maranatha Christian University
LIST OF FIGURES
FIGURE 1.1. 3-D CAKES AND CUPCAKES………………………………...3
FIGURE 1.2. 2-D CAKES AND CUPCAKES…………………………………3
FIGURE 2.1. KC’S PRODUCTS………………………....…………..………13
FIGURE 3.1. WORKFLOW PROCESS OF KC……….……...…..………..20
FIGURE 3.2. MAKING PROCESS OF KC…………………………….……22
FIGURE 3.3. MAP OF PASKAL HYPER SQUARE………………………..23
FIGURE 3.4. KC’S KITCHEN FLOOR PLAN……………..…………….…..24
FIGURE 3.5. KC’S SHOP LAYOUT…………….………..……………..…...25
FIGURE 4.1. KC SHOP MANAGEMENT ORGANIZATION CHART….…27
Maranatha Christian University
CHAPTER I
INTRODUCTION
1.1.
Background of Study
Bandung culinary industry is famous especially for its cake and bakery.
As it is stated by Muhammad Sufyan (par 1,2), a contributor for Bisnis
Jabar newspaper, that Bandung has been known as the trusted producer
of cake and bakery in culinary tourism. ...Its products are also known as
innovative and has good quality. This statement shows that Bandung food
industry especially cake and bakery is developing, supported by some
success brands such as Ny. Liem, Kartika Sari, Amanda, Prima Rasa, and
many more.
Based on this fact, Business Plan of Keiku Cake is made, not only
because there is a business opportunity, but also because of the personal
interest and knowledge in homemade cake and cupcakes. The name
“Keiku Cake” is taken from Bahasa Indonesia and English. The „Keik-„ is
taken from the English pronunciation of the word „cake‟, written in Bahasa
Indonesia. Furthermore, „-ku‟ in Bahasa Indonesia has similar meaning
with “my” in English. The name of “Keiku” means “my cake”. As I did
research to 50 people in Bandung, the name is categorized as unique,
ear-catching, and also gain people‟s curiosity.
1
Maranatha Christian University
In order to make a business run effectively and efficiently, one of the
key needed is vision and mission setting. The vision of KC is to become a
leader in cakes and cupcakes shop business. The mission is to be known
for its delicious cakes and cupcakes using best ingredients with affordable
price in Bandung.
KC presents cakes and cupcakes. The various cakes offered; Tiramisu,
Fruit Cake, Sponge Cake, Lapis Surabaya, Velvet Chocolate, Chocolate
Mousse, Green Tea Opera, Blueberry Cheese Cake, Strawberry Cheese
Cake and Strawberry Jelly Cream Cake; are ready to be loved by the
consumers for every occasion especially for birthday, wedding, Baby-OneMonth-Celebration. They are also available for gifts, public holidays such
as Idul Fitri, Christmas and Chinese New Year. Moreover, Sponge Cake,
Lapis Surabaya and cupcake are able to be categorized as novelty cakes,
which means can be decorated not only round or square with figures or
scenes on top, but also 2-D or 3-D shaped cake. The pictures below
shows novelty cakes.
2
Maranatha Christian University
Figure 1.1.
Figure 1.2.
3-D CAKE AND CUPCAKES
2-D CAKE AND CUPCAKES
KC plans to rent Marvello Photoworks‟ Ruko. It is located on Ruko
Paskal Hyper Square A-47, 1st and 4th floor, Paskal Hyper Square Jl.
Pasirkaliki No. 25-27 Bandung. For display shop, KC will use the 1st floor,
meanwhile the production will use the 4th floor.
1.2.
SWOT Analysis
Analyzing SWOT in a business plan or even for an existing company is
crucial for taking an objective look at the business itself. According to
3
Maranatha Christian University
Pearce and Robinson, “SWOT is an acronym for the internal Strengths
and Weaknesses of a firm and the environmental Opportunities and
Threats facing that firms” (166). This step is simple to follow yet gives
powerful insight or potential issues that may affect KC. Below are the table
showing SWOT of KC. The explanation will be on the next paragraph.
Tabel 1.1
KC SWOT
Weaknesses:
Strengths:
Good networking
No preservative
Negotiable price
Unique products shape
(novelty cake)
Strategic location
Experienced baker
Opportunities:
Special events which need
cake/cupcakes: wedding,
birthday, and Baby-OneMonth celebration
Effective and efficient
promotion tool: Internet
4
Lack of human resources
New cake shop in
Bandung
Limited expiry date
(novelty cake)
Threats:
Limited delivery service
Competitors
Maranatha Christian University
The table above shows the SWOT of KC. Although KC has
weaknesses and threats, it is surely covered by its strengths and
opportunities.
1.2.1 Strengths
Pearce and Robinson state that strength means “a resource
advantage relative to competitors and the needs of the markets a firm
serves or expects to serve” (167). Below are the seven strengths of KC.
Good networking. KC, which offers sweet 17th and wedding cakes
and cupcakes, joins with some organizations, such as Marvello
Photoworks, Unlimited Catering, Authera Organizer, and
FRONTLIN3 Event Organizer.
No preservative. One of the strengths of KC is that it concerns
about health. That‟s why KC makes sure that the ingredients used
is health-friendly. It does not use preservative and uses less food
additives. Furthermore, it also provides cakes and cupcakes for
diabetic by request.
Negotiable price. KC understands that each consumer‟s needs are
different. In order to fulfill it, KC accepts adjustment such as model,
color, and size. The price can be different depends on the
adjustment.
Unique products shape. KC provides novelty cakes whose
decorations are innovative, according to consumer needs.
5
Maranatha Christian University
Strategic location. KC plans to be located in the centre of Bandung
city which makes it easy to be found by consumers.
Experienced baker. KC is supported by a baker who has been
veryfamiliar with bakery industry for ten years, which is one of the
qualifications required for KC‟s baker.
1.2.2 Weaknesses
There are some areas of KC which I want to improve. Pearce and
Robinson maintain that “A weakness is a limitation or deficiency in one or
more resources or competencies relative to competitors that impedes a
firm‟s effective performance” (167). The weaknesses of KC are:
Lack of human resources. KC will hold recruitment for positions
such as: operational manager, bakers, administrator, cashier,
waiter and drivers.
New comers of cake shop in Bandung. As a new comer, at first KC
needs to do promotion in order to inform and to gain consumers of
Bandung citizen.
Limited expiry date (novelty cakes). Novelty cakes which use
fondant icing as the decoration have shorter expiry date than the
other products since it does not use preservatives and cannot be
put into the refrigerator otherwise it will melt. Therefore it should be
put in room temperature. The other products such as Tiramisu,
Cheesecake, Lapis Surabaya and others last until four days.
6
Maranatha Christian University
1.2.3 Opportunities
In a business, there are external factors which can make the business
become more prosperous and well-known. According to Philip Kotler,
“Opportunity includes a growing market, increased consumer spending,
selling internationally, and changes in society beneficial to your company”
(20). Based on my observation, the following are KC‟s opportunities:
Special events which need cakes or cupcakes such as birthday,
wedding, and Baby-One-Month celebration. Based on my
observation, Bandung people still like to celebrate these events with
cakes and cupcakes. Hopefully, Bandung citizen will contact KC
and order its cakes and cupcakes for their special events.
Effective and efficient promotion tool: Internet. Social media such
as Blog, Twitter and Facebook nowadays is one of the most reliable
communication tools. Since it is now used by many people
throughout the world, using these tools to inform people about KC
will be easier and faster. Also, it can be known by people who live
out of the city or Indonesia, so that when they come to Bandung or
someone they know needs a cake, they will find and contact us
more easily.
1.2.4 Threats
There are two external factors which can make KC at risk. Related to
Pearce and Robinson, “a threat is a major unfavorable situation in a firm‟s
environment” (166). Here are two situations which threaten KC:
7
Maranatha Christian University
Limited delivery service. Since cakes are fragile and KC cakes do
not use preservatives, they can only be delivered to Bandung,
Lembang, and Cimahi.
Competitors. There are some competitors which have become
Bandung‟s cake and bakery icon. They have been known by people
inside and outside Bandung.
1.3 . Key To Success
In order to make KC achieve its vision and mission; it has three keys to
success. They are: good quality, negotiable price, and unique product
shape. I believe these three points will make KC achieve its best position.
8
Maranatha Christian University
BIBLIOGRAPHY
Printed Sources
Adam, Everet E. and Ronald J. Elbert. Production and Operation
Management.
Fifth Edition. New Jersey: Prentice-Hall, 2003.
Garrison, Ray H., and Eric W. Noreen. Managerial Accounting. 10th ed.
New York: McGraw-Hill, 2003.
Hughes, J.Robert, and Jack R. Kapoor. Business. Boston: Houghton
Mifflin Company, 2005.
Kotler, Philip. Marketing Management International Edition. 11th Edition.
Upper Saddle River: 2003.
McDaniel, Carl Jr, and William R. Darden. Marketing. Massachusetts:
Allyn and Bacon, 1987.
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