MEASURING THE TOTAL QUALITY MANAGEMENTIN THE INDONESIAN UNIVERSITIES: FROM THE PERSPECTIVES Measuring the Total Quality Management in the Indonesian Universities: From the Perspectives of Faculty Members.
MEASURI
RING THE TOTAL QUALITY MANAGEM
EMENT
IN THE INDONES
ESIAN UNIVERSITIES: FROM THE PER
RSPECTIVES
OF FACULTY MEMBERS
THESIS
Submi
mitted as Partial Fulfillment of the Requiremen
ent
for Gett
etting Master of Management Graduate Program
ram
M
Master
of Human Research Management
ABDU
DULSALAM OMAR LAMIN MOHAMED
D
P 100 120 037
MASTER
ER OF HUMAN RESEARCH MANAGEME
MENT
UNIVERS
RSITY OF MUHAMMADIYAH SURAKAR
ARTA
2014
i
APPROVAL
Measuring the Total Quality Management in the Indonesian universities:
From the Perspectives of Faculty Members
Prepared and Compiled By:
ABDULSALAM OMAR LAMIN MOHAMED
P 100 120 037
Approved and Enacted by the Supervisor I and Supervisor II
Maintained front of the Board of Examiners for Thesis
Master of Human Research Management
University of Muhammadiyah Surakarta
Supervisor I
Supervisor II
Prof. Dr. Bambang Setiaji
Date
……………………………………
Drs. M. Farid Wajdi, M.M., Ph.D.
Date………………………………….
Examiner
Prof.. Dr. M. Wahyuddin
ii
NOTE OF SUPERVISOR
Prof. Dr. Bambang Setiaji
Lecturer Graduate Program
Muhammadiyah University of Surakarta
Office Note
Subject: Thesis of ABDULSALAM OMAR LAMIN MOHAMED
Dear,
Chairman of the Master of Human Research Management
Muhammadiyah University of Surakarta
After reading, researching, reviewing, correcting and make repairs as needed to
your thesis:
Name
: ABDULSALAM OMAR LAMIN MOHAMED
NIM
: P 100 120 037
Program
: Master of Human Research Management
Title
: MEASURING THE TOTAL QUALITY MANAGEMENTIN
THE
INDONESIAN
UNIVERSITIES:
FROM
THE
PERSPECTIVESOF FACULTY MEMBERS
With this we assess the thesis can be approved for a thesis submitted in the trial
exam on Masters of Human Research ManagementMuhammadiyah University of
Surakarta.
Surakarta, 15th May 2014
Supervisor I,
Prof. Dr. Bambang Setiaji
iii
NOTE OF SUPERVISOR
Drs. M. Farid Wajdi, M.M., Ph.D.
Lecturer Master Program
Muhammadiyah University of Surakarta
Office Note
Subject: Thesis of ABDULSALAM OMAR LAMIN MOHAMED
Dear,
Chairman of the Master of Human Research Management
Muhammadiyah University of Surakarta
After reading, researching, reviewing, correcting and make repairs as needed to
your thesis:
Name
: ABDULSALAM OMAR LAMIN MOHAMED
NIM
: P 100 120 037
Program
: Master of Human Research Management
Title
: MEASURING THE TOTAL QUALITY MANAGEMENTIN
THE
INDONESIAN
UNIVERSITIES:
FROM
THE
PERSPECTIVESOF FACULTY MEMBERS
With this we assess the thesis can be approved for a thesis submitted in the trial
exam on Masters of Human Research Management Muhammadiyah University of
Surakarta.
Surakarta, 15th May 2014
Supervisor II,
Drs. M. Farid Wajdi, M.M., Ph.D.
iv
v
THESIS STATEMENT OF AUTHENTICITY
The writer, the following:
Name
: ABDULSALAM OMAR LAMIN MOHAMED
NIM
: P 100 120 037
Program
: Master of Human Research Management
COncentration : Master of Human Research Management
Judul
: MEASURING THE TOTAL QUALITY MANAGEMENT IN
THE
INDONESIAN
UNIVERSITIES:
FROM
THE
PERSPECTIVES OF FACULTY MEMBERS
Stating the fact that I submit this thesis is really a result of my own work, except
for quotations and summaries that I have explained the source. If in the future this
thesis is the result of plagiarism, the title given by the Muhammadiyah University
of Surakarta canceled I received.
Surakarta, 15th May 2014
Who makes a statement,
ABDULSALAM OMAR LAMINMOHAMED
P 100 120 037
vi
MOTTO
To see the world, things dangerous to come to, to see behind walls, draw closer, to
find each other, and to feel. That is the purpose of life
“Walter Mitty”
Life is about courage and going into the unknown
“Cheryl”
vii
DEDICATION
Each of the ideas contained in this paper sheets are part of Allah SWT
guidance to the author and to the lord of the Prophet Muhammad. The writer
dedicate this paper to:
1. Beloved father and mother as well as my extended family, thank you for your
compassion and sacrifice.
2. Friends who have always encourage me, so the writer can complete the study
so far.
3. People who will read this paper.
viii
ACKNOWLEDGEMENT
Alhamdulillahirrabilalamin, Praise be to Allah SWT, the Lord of Universe,
for blessing and guiding the research paper as a partial fulfillment of the
requirement for getting Master of Management Graduate Program Master of
Human Research Management, Muhammadiyah University of Surakarta.
The researcher is fully aware that people’s help and guidance. Therefore, in
this opportunity, she would like to express her gratitude and appreciation to:
1.
Prof. Dr. Khudzaifah Dimyati, S.H., M.Hum., as the Director of the Graduate
Program of University of Muhammadiyah Surakarta.
2. Prof. Dr. Bambang Setiaji as a supervisor I and also as a lecturer Graduate
University of Muhammadiyah Surakarta who has provided guidance and
input with full sincerity to spend time in charting the preparation of this
thesis.
3. Drs. M. Farid Wajdi, my second supervisor as well as a head MM program
lecturer and Graduate University of Muhammadiyah Sur akarta which has
provided knowledge, guidance and feedback to me in the preparation of this
thesis.
4. To all leaders and employees of the Graduate library and the central library
of University Muhammadiyah of Surakarta who helped provide the
opportunity and preparation of the references in this thesis.
5. A big thank you I do not forget to give to my beloved parents who have
provided support, prayers, and give motivation to complete this study.
6. For my friends who give me support and encouragement to complete this
thesis, thank you very much.
7. Of course in introductory sheet is not enough this time I mention one by one,
but for services and help all those I say thank you.
ix
The writer realizes that this research paper is far from being perfect
because of her limited capability. Thus, revision, suggestion, and criticism are
welcomed for the perfection of this work. The writer wishes this research paper
would be useful and helpful to readers.
Surakarta, 15th May 2014
Writer,
ABDULSALAM OMAR LAMIN MOHAMED
P 100 120 037
x
TABLE OF CONTENTS
TITLE ................................................................................................................. i
APRROVAL ....................................................................................................... ii
NOTE OF SUPERVISOR ................................................................................. iii
ENDORSEMENT .............................................................................................. v
THESIS STATEMENT OF AUTHENTICITY .............................................. vi
MOTTO .............................................................................................................. vii
DEDICATION .................................................................................................... viii
ACKNOWLEDGEMENT ................................................................................. ix
TABLE OF CONTENT ..................................................................................... xi
LIST OF ILLUSTRATION .............................................................................. xiv
LIST OF TABLE ............................................................................................... xv
CHAPTER I
INTRODUCTION ................................................................. 1
CHAPTER II
LITERATURE REVIEW ..................................................... 4
A. The Concept of Total Quality Management in Education ........... 4
B. Measurement of Total Quality Management in Higher ............... 11
C. Total Quality Management Themes in Higher Education ........... 12
D. The Previous Research ................................................................. 19
E. Frame of the Research .................................................................. 21
F. Hypothesis .................................................................................... 21
CHAPTER III MATERIAL AND METHODS ............................................ 23
A. Methodology of the study ............................................................ 23
xi
B. Description of the sample ............................................................. 23
C. Data analysis ................................................................................ 24
D. Hypotheses test ............................................................................ 25
1. Multiple linear regression analysis ......................................... 26
2. T test ....................................................................................... 26
3. Determinant coefficient ( R 2 ) and F test ................................ 27
CHAPTER IV RESULT AND DISCUSSION .............................................. 28
A. Result of quetionaire ditribution and identy of respondent .......... 28
1. Identity of respondents by gender category ............................ 28
2. Identity of respndent based on age ......................................... 29
3. Identity of respondent based on college ................................. 30
4. Identity of respondent based on experience ........................... 30
5. Identity respondent based on scientific ................................... 31
B. Validity and Reliability of the variable ......................................... 31
1. Validity Test ........................................................................... 31
2. Reliability Test ....................................................................... 41
C. Hypotheses test / regression ......................................................... 42
1. Multiple Linear Regression Analysis ..................................... 43
2. T Test ...................................................................................... 44
3. Determination Test ................................................................. 46
4. F test ....................................................................................... 46
D. Discussion .................................................................................... 47
1. Effect of Variable Dimension of The Field of
Organizational Culture on Total Quality Management .......... 47
xii
2. Effect of Variable Dimension of the Academic Field
on Total Quality Management ................................................. 49
3. Effect of Variable Dimension of The Area of
Professional Growth on Total Quality Management .............. 51
4. Effect of Variable Dimension of The Field of
University Relationship With The Local Community
on Total Quality Management ................................................ 52
CHAPTER V
CONCLUSION ...................................................................... 55
A. Conclusion ................................................................................... 55
B. Limitation ..................................................................................... 56
C. Suggestion .................................................................................... 56
REFERENCES .................................................................................................. 57
APPENDIXES .................................................................................................. 60
xiii
LIST OF ILLUSTRATION
Illustration 2.1 Relation of organizational culture, academic field, area
of professional growth, and university relationship with
the local community to Total Quality Management .................. 21
xiv
LIST OF TABLE
Table 2.1 Summary of Research Support .......................................................... 20
Table 3.1 Distribution of study sample according to various independent ....... 24
Table 4.1 Identity respondent based on gender ................................................. 29
Table 4.2 Identity respondent based on age ....................................................... 29
Table 4.3 Identity respondent based on college ................................................ 30
Table 4.4 Identity respondent based on experience ........................................... 30
Table 4.5 Identity respondent based on degree of scientific ............................. 31
Table 4.6 Validity variable dimension of the field of organizational culture ... 32
Table 4.7 Validity variable dimension of the academic field ............................ 34
Table 4.8 Validity variable dimension of the area of professional growth ....... 36
Table 4.9 Validity variable dimension of the field of university relationship
with the local community .................................................................. 38
Table 4.10 Validity variable Total Quality Management .................................... 40
Table 4.11 Reliability variable ............................................................................ 42
Table 4.12 Multiple regression linear test ........................................................... 43
xv
ABSTRACT
The purpose of this study was to develop a tool to measure the degree of
meeting the principles of Total Quality Management in higher education
institutions, and included this tool or measure being distributed to the four core
areas in Total Quality Management.
The study population included all faculty members holding doctorates and
master's Universities in Indonesia. The study sample was stratified random sample
was selected to suit the size and the way identified with the requirements of
scientific methodology. Statistical references have been identified by the sample
size (100). The 95% confidence level, has been distributing a number of forms to
each faculty commensurate with the number of faculty members, where with the
total number of faculty members in universities. Researchers distributed a
questionnaire to the various faculties of universities has recovered 100 form.
The results obtained showed that: Variables are jointly independent
(dimension of the field of organizational culture; dimension of the academic field;
dimension of the area of professional growth, and dimension of the field of
university relationship with the local community) significant influence on the
dependent variable (total quality management).
Keywords: Total Quality Management, Indonesian University
xvi
RING THE TOTAL QUALITY MANAGEM
EMENT
IN THE INDONES
ESIAN UNIVERSITIES: FROM THE PER
RSPECTIVES
OF FACULTY MEMBERS
THESIS
Submi
mitted as Partial Fulfillment of the Requiremen
ent
for Gett
etting Master of Management Graduate Program
ram
M
Master
of Human Research Management
ABDU
DULSALAM OMAR LAMIN MOHAMED
D
P 100 120 037
MASTER
ER OF HUMAN RESEARCH MANAGEME
MENT
UNIVERS
RSITY OF MUHAMMADIYAH SURAKAR
ARTA
2014
i
APPROVAL
Measuring the Total Quality Management in the Indonesian universities:
From the Perspectives of Faculty Members
Prepared and Compiled By:
ABDULSALAM OMAR LAMIN MOHAMED
P 100 120 037
Approved and Enacted by the Supervisor I and Supervisor II
Maintained front of the Board of Examiners for Thesis
Master of Human Research Management
University of Muhammadiyah Surakarta
Supervisor I
Supervisor II
Prof. Dr. Bambang Setiaji
Date
……………………………………
Drs. M. Farid Wajdi, M.M., Ph.D.
Date………………………………….
Examiner
Prof.. Dr. M. Wahyuddin
ii
NOTE OF SUPERVISOR
Prof. Dr. Bambang Setiaji
Lecturer Graduate Program
Muhammadiyah University of Surakarta
Office Note
Subject: Thesis of ABDULSALAM OMAR LAMIN MOHAMED
Dear,
Chairman of the Master of Human Research Management
Muhammadiyah University of Surakarta
After reading, researching, reviewing, correcting and make repairs as needed to
your thesis:
Name
: ABDULSALAM OMAR LAMIN MOHAMED
NIM
: P 100 120 037
Program
: Master of Human Research Management
Title
: MEASURING THE TOTAL QUALITY MANAGEMENTIN
THE
INDONESIAN
UNIVERSITIES:
FROM
THE
PERSPECTIVESOF FACULTY MEMBERS
With this we assess the thesis can be approved for a thesis submitted in the trial
exam on Masters of Human Research ManagementMuhammadiyah University of
Surakarta.
Surakarta, 15th May 2014
Supervisor I,
Prof. Dr. Bambang Setiaji
iii
NOTE OF SUPERVISOR
Drs. M. Farid Wajdi, M.M., Ph.D.
Lecturer Master Program
Muhammadiyah University of Surakarta
Office Note
Subject: Thesis of ABDULSALAM OMAR LAMIN MOHAMED
Dear,
Chairman of the Master of Human Research Management
Muhammadiyah University of Surakarta
After reading, researching, reviewing, correcting and make repairs as needed to
your thesis:
Name
: ABDULSALAM OMAR LAMIN MOHAMED
NIM
: P 100 120 037
Program
: Master of Human Research Management
Title
: MEASURING THE TOTAL QUALITY MANAGEMENTIN
THE
INDONESIAN
UNIVERSITIES:
FROM
THE
PERSPECTIVESOF FACULTY MEMBERS
With this we assess the thesis can be approved for a thesis submitted in the trial
exam on Masters of Human Research Management Muhammadiyah University of
Surakarta.
Surakarta, 15th May 2014
Supervisor II,
Drs. M. Farid Wajdi, M.M., Ph.D.
iv
v
THESIS STATEMENT OF AUTHENTICITY
The writer, the following:
Name
: ABDULSALAM OMAR LAMIN MOHAMED
NIM
: P 100 120 037
Program
: Master of Human Research Management
COncentration : Master of Human Research Management
Judul
: MEASURING THE TOTAL QUALITY MANAGEMENT IN
THE
INDONESIAN
UNIVERSITIES:
FROM
THE
PERSPECTIVES OF FACULTY MEMBERS
Stating the fact that I submit this thesis is really a result of my own work, except
for quotations and summaries that I have explained the source. If in the future this
thesis is the result of plagiarism, the title given by the Muhammadiyah University
of Surakarta canceled I received.
Surakarta, 15th May 2014
Who makes a statement,
ABDULSALAM OMAR LAMINMOHAMED
P 100 120 037
vi
MOTTO
To see the world, things dangerous to come to, to see behind walls, draw closer, to
find each other, and to feel. That is the purpose of life
“Walter Mitty”
Life is about courage and going into the unknown
“Cheryl”
vii
DEDICATION
Each of the ideas contained in this paper sheets are part of Allah SWT
guidance to the author and to the lord of the Prophet Muhammad. The writer
dedicate this paper to:
1. Beloved father and mother as well as my extended family, thank you for your
compassion and sacrifice.
2. Friends who have always encourage me, so the writer can complete the study
so far.
3. People who will read this paper.
viii
ACKNOWLEDGEMENT
Alhamdulillahirrabilalamin, Praise be to Allah SWT, the Lord of Universe,
for blessing and guiding the research paper as a partial fulfillment of the
requirement for getting Master of Management Graduate Program Master of
Human Research Management, Muhammadiyah University of Surakarta.
The researcher is fully aware that people’s help and guidance. Therefore, in
this opportunity, she would like to express her gratitude and appreciation to:
1.
Prof. Dr. Khudzaifah Dimyati, S.H., M.Hum., as the Director of the Graduate
Program of University of Muhammadiyah Surakarta.
2. Prof. Dr. Bambang Setiaji as a supervisor I and also as a lecturer Graduate
University of Muhammadiyah Surakarta who has provided guidance and
input with full sincerity to spend time in charting the preparation of this
thesis.
3. Drs. M. Farid Wajdi, my second supervisor as well as a head MM program
lecturer and Graduate University of Muhammadiyah Sur akarta which has
provided knowledge, guidance and feedback to me in the preparation of this
thesis.
4. To all leaders and employees of the Graduate library and the central library
of University Muhammadiyah of Surakarta who helped provide the
opportunity and preparation of the references in this thesis.
5. A big thank you I do not forget to give to my beloved parents who have
provided support, prayers, and give motivation to complete this study.
6. For my friends who give me support and encouragement to complete this
thesis, thank you very much.
7. Of course in introductory sheet is not enough this time I mention one by one,
but for services and help all those I say thank you.
ix
The writer realizes that this research paper is far from being perfect
because of her limited capability. Thus, revision, suggestion, and criticism are
welcomed for the perfection of this work. The writer wishes this research paper
would be useful and helpful to readers.
Surakarta, 15th May 2014
Writer,
ABDULSALAM OMAR LAMIN MOHAMED
P 100 120 037
x
TABLE OF CONTENTS
TITLE ................................................................................................................. i
APRROVAL ....................................................................................................... ii
NOTE OF SUPERVISOR ................................................................................. iii
ENDORSEMENT .............................................................................................. v
THESIS STATEMENT OF AUTHENTICITY .............................................. vi
MOTTO .............................................................................................................. vii
DEDICATION .................................................................................................... viii
ACKNOWLEDGEMENT ................................................................................. ix
TABLE OF CONTENT ..................................................................................... xi
LIST OF ILLUSTRATION .............................................................................. xiv
LIST OF TABLE ............................................................................................... xv
CHAPTER I
INTRODUCTION ................................................................. 1
CHAPTER II
LITERATURE REVIEW ..................................................... 4
A. The Concept of Total Quality Management in Education ........... 4
B. Measurement of Total Quality Management in Higher ............... 11
C. Total Quality Management Themes in Higher Education ........... 12
D. The Previous Research ................................................................. 19
E. Frame of the Research .................................................................. 21
F. Hypothesis .................................................................................... 21
CHAPTER III MATERIAL AND METHODS ............................................ 23
A. Methodology of the study ............................................................ 23
xi
B. Description of the sample ............................................................. 23
C. Data analysis ................................................................................ 24
D. Hypotheses test ............................................................................ 25
1. Multiple linear regression analysis ......................................... 26
2. T test ....................................................................................... 26
3. Determinant coefficient ( R 2 ) and F test ................................ 27
CHAPTER IV RESULT AND DISCUSSION .............................................. 28
A. Result of quetionaire ditribution and identy of respondent .......... 28
1. Identity of respondents by gender category ............................ 28
2. Identity of respndent based on age ......................................... 29
3. Identity of respondent based on college ................................. 30
4. Identity of respondent based on experience ........................... 30
5. Identity respondent based on scientific ................................... 31
B. Validity and Reliability of the variable ......................................... 31
1. Validity Test ........................................................................... 31
2. Reliability Test ....................................................................... 41
C. Hypotheses test / regression ......................................................... 42
1. Multiple Linear Regression Analysis ..................................... 43
2. T Test ...................................................................................... 44
3. Determination Test ................................................................. 46
4. F test ....................................................................................... 46
D. Discussion .................................................................................... 47
1. Effect of Variable Dimension of The Field of
Organizational Culture on Total Quality Management .......... 47
xii
2. Effect of Variable Dimension of the Academic Field
on Total Quality Management ................................................. 49
3. Effect of Variable Dimension of The Area of
Professional Growth on Total Quality Management .............. 51
4. Effect of Variable Dimension of The Field of
University Relationship With The Local Community
on Total Quality Management ................................................ 52
CHAPTER V
CONCLUSION ...................................................................... 55
A. Conclusion ................................................................................... 55
B. Limitation ..................................................................................... 56
C. Suggestion .................................................................................... 56
REFERENCES .................................................................................................. 57
APPENDIXES .................................................................................................. 60
xiii
LIST OF ILLUSTRATION
Illustration 2.1 Relation of organizational culture, academic field, area
of professional growth, and university relationship with
the local community to Total Quality Management .................. 21
xiv
LIST OF TABLE
Table 2.1 Summary of Research Support .......................................................... 20
Table 3.1 Distribution of study sample according to various independent ....... 24
Table 4.1 Identity respondent based on gender ................................................. 29
Table 4.2 Identity respondent based on age ....................................................... 29
Table 4.3 Identity respondent based on college ................................................ 30
Table 4.4 Identity respondent based on experience ........................................... 30
Table 4.5 Identity respondent based on degree of scientific ............................. 31
Table 4.6 Validity variable dimension of the field of organizational culture ... 32
Table 4.7 Validity variable dimension of the academic field ............................ 34
Table 4.8 Validity variable dimension of the area of professional growth ....... 36
Table 4.9 Validity variable dimension of the field of university relationship
with the local community .................................................................. 38
Table 4.10 Validity variable Total Quality Management .................................... 40
Table 4.11 Reliability variable ............................................................................ 42
Table 4.12 Multiple regression linear test ........................................................... 43
xv
ABSTRACT
The purpose of this study was to develop a tool to measure the degree of
meeting the principles of Total Quality Management in higher education
institutions, and included this tool or measure being distributed to the four core
areas in Total Quality Management.
The study population included all faculty members holding doctorates and
master's Universities in Indonesia. The study sample was stratified random sample
was selected to suit the size and the way identified with the requirements of
scientific methodology. Statistical references have been identified by the sample
size (100). The 95% confidence level, has been distributing a number of forms to
each faculty commensurate with the number of faculty members, where with the
total number of faculty members in universities. Researchers distributed a
questionnaire to the various faculties of universities has recovered 100 form.
The results obtained showed that: Variables are jointly independent
(dimension of the field of organizational culture; dimension of the academic field;
dimension of the area of professional growth, and dimension of the field of
university relationship with the local community) significant influence on the
dependent variable (total quality management).
Keywords: Total Quality Management, Indonesian University
xvi