Lotus Notes and Domino 6 System Administrator Exam Cram 2 pdf pdf

  Lotus Notes ® and Domino ®

  6 System

Administrator

  

Tony Aveyard

Karen Fishwick

  ® ® Lotus Notes and Domino

6 System Administrator Publisher Exam Cram 2

  Paul Boger Copyright © 2004 by Que Publishing Executive Editor

  All rights reserved. No part of this book shall be reproduced, stored in a retrieval system, or transmitted by any means, electronic, mechanical, Jeff Riley photocopying, recording, or otherwise, without written permission from the publisher. No patent liability is assumed with respect to the

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From Tony Aveyard

I dedicate this book to the following people:

Kathi, my wife and my best friend: My life is richer because of you and was

incomplete until you joined it. Thanks for always sticking with me and

believing in me. My dreams have come true and still do because of you.

Marie, my daughter, my friend, and one of the reasons I was able to sur-

vive as a single parent for seven years: You are the twinkle in a father’s

eye, and I will always regret the day when you move out to make your own

life. Thanks for all the memories you gave your dad.

  

Garet, my computer partner and movie-going buddy: Don’t forget that I

can beat you at Unreal Tournament! You’re a lot of fun to be around, and

the way you look at life is refreshing and exhilarating. I love the time we

spend together and the way you laugh at the Stooges and MXC.

  

Terry Brooks: Your work inspires me, and when I read your books I feel like

I know the Ohmsfords personally. Thanks for all the memories and for the

inspiration. I know this isn’t a book of fiction, but at least I’m writing!

Thanks, Terry.

  

And last but not least, God: for giving me the strength to write again and

the patience and endurance to finish the task.

  

From Karen Fishwick:

I’d like to dedicate this book to my children, Beth and Cam. Thanks for

being willing to share Mommy with the computer and for obeying the sign

on the door.

  

❧

  

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About the Authors Tony Aveyard has been in the IT business for more than 20 years. During his career, he has worked on the desk side support team and the data com- munications team, and has spent more than seven years in Notes adminis- tration. He’s currently leading the Web & eBusiness team for Siemens Business Services in Mason, Ohio. He lives in Cincinnati, Ohio, with Kathi, his lovely bride of five years; his two kids, Marie and Garet; and the beloved family dog, Tango. FPS and role-playing computer games are still a passion after many years of world-conquering and Orc-killing, but the desire nearest his heart is to be a full-time fiction writer and share his adventures with the world.

  Karen Fishwick has been actively working with Notes and Domino since Release 3. She became a Certified Lotus Professional in Release 3 in 1995 and a Certified Lotus Instructor in 1996. She has upgraded that certification through each release of Notes/Domino and now holds the CLP designation for R6 in both the system administration and application development tracks.

  Karen has been delivering the certified Lotus curriculum to students all over Canada for more than eight years. Based in Ottawa, Canada, she provides consulting and training services to a wide array of both public- and private- sector clients.

  She has been involved as an author or technical editor for many book proj- ects over the past five years. Karen is ideally suited to be a co-author of this book because of her long-standing experience with the Lotus certification tests. She has written exams in every release of the Domino System Administration track, from R3 to R6. She has also participated as author or editor in books dealing with Domino certification for R4, R5, and R6.

  As an independent consultant, Karen has assisted many clients with both administration and development projects. Her focus over the past couple of years has been in the areas of administrative troubleshooting for servers and resolving access-control problems within applications.

  

Karen currently lives in Ottawa with her husband, Warren, and her 4-year-

old twins, Beth and Cam. In her spare time, she enjoys cooking, playing

sports, and taking an active role in her local church.

  About the Contributing Author

Randy Smith lives in Omaha, Nebraska with his wife, Patty, and two sons,

Kevin and Eric. He began his Lotus Notes/Domino consulting career in

1996 and founded R.D. Smith Consulting in 2000. Randy is an IBM

Certified Advanced System Administrator and an IBM Certified Advanced

Application Developer in Lotus Notes/Domino 6. He has also attained

Principal CLP certification in Lotus Notes/Domino R5 and R4 for both

Application Development and System Administration. He is currently con-

sulting at the State of Nebraska, where he supports their Lotus

Notes/Domino infrastructure and mentors their Lotus Notes development

teams.

  About the Technical Editors

Dennis Teague has been working with Lotus Notes/Domino since version

4 came out. He has worked for several worldwide firms over the years doing

Notes administration and network support. He has obtained his CLP in R4,

R5, and R6 and his PCLP in R4 and R5 in Notes Administration. Thanks to

his wife for all her help in getting these certifications in Notes and Domino—

drilling him with question after question until he knew why the answer was

right versus knowing, when she started out saying “Heidi is a Domino admin-

istrator and has a user Milo that is having a problem replicating...,” that the

answer was C. He is glad that his wife, Susan, and his two sons, Trevor and

Devon, allowed him the time to tech edit this book, so as to reinforce some

of the practices he is already using in R6 and remind him of some other fea-

tures that could be implemented.

  

David C. Wilde is a Lotus Notes senior consultant and Team Lead with the

fourth-largest independent information technology services firm in North

America. His team is responsible for maintaining a Lotus Notes environment

that supports well over 20,000 users spread across Canada and the United

States. His expertise in system security and back-end system integration is in

high demand, and he has been utilized to perform security audits for many of

these clients.

  

David has more than 17 years of IT experience and has been specializing in

Lotus Notes for the last 8 years, with considerable time spent in both System

Administration and Application Development capacities. His Lotus Notes

background includes certifications as an IBM certified Advanced System

Administrator—Lotus Notes and Domino in versions 4, 5 and 6, as an IBM

Advanced Application Developer—Lotus Notes and Domino in versions 4, 5

and 6, and as an IBM Certified for e-business Solution Advisor.

David is also the former president and founder of the CONDORS Lotus

Notes and Domino User’s Group located in Saskatchewan, Canada. David is

currently working toward his WebSphere and SUN Java certifications.

  

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Acknowledgments I would like to thank Carol Ackerman for giving me the chance to write again and believing in me. Her patience and support have been invaluable in driving me to keep pressing forward. I would also like to say thanks to my friends and co-workers who gave me the encouragement and showed gen- uine excitement at my chance to participate in another project. Andrew, Chris, Eric, Heather, Ken, and Susan, you’re the best. —Tony Aveyard I’d like to thank Que Certification for allowing me the opportunity to work with them again on an interesting publication. Thanks also to my husband, Warren, for supporting me through the endless writing times, and to my par- ents, who help so much with child care for my kids so that I can work on projects like this one. —Karen Fishwick

  

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Contents at a Glance

Introduction xxv

Self-Assessment xxxi

  Chapter 1 Overview of Domino System Administration Certification Exams 1 Part I: Exam 620 Chapter 2 Installing and Configuring 13 Chapter 3 Mail 35 Chapter 4 Managing and Maintaining 61 Chapter 5 Replication 99 Chapter 6 Security 127 Part II: Exam 621 Chapter 7 Installing and Configuring 161 Chapter 8 Mail 189 Chapter 9 Monitoring Server Performance 207 Chapter 10 Replication 255 Chapter 11 Security 279 Part III: Exam 622 Chapter 12 Managing Non-Notes and Notes Clients 317 Chapter 13 Setting Up Server Monitoring 327 Chapter 14 Managing Servers 337 Chapter 15 Managing Users and Groups 363 Chapter 16 Monitoring Server Performance 379 Chapter 17 Resolving Server Problems 391 Chapter 18 Resolving User Problems 407 Part IV: Sample Exams Chapter 19 Practice Exam 620 425 Chapter 20 Answer Key for 620 445 Chapter 21 Practice Exam 621 463 Chapter 22 Answer Key for 621 485 Chapter 23 Practice Exam 622 499 Chapter 24 Answer Key for 622 519 Part V: Appendixes Appendix A Resources 535 Appendix B What’s on the CD-ROM? 537 Appendix C Using the PrepLogic Practice Exams, Preview Edition Software 539 Glossary 547 Index 565

  

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  Table of Contents Introduction.....................................................................xxv Self-Assessment ..............................................................xxxi

  Chapter 1 Overview of Domino System Administration Certification Exams .......1 Assessing Exam-Readiness 2 The Exam Objectives 3 The Exam Situation 4 Exam Layout and Design 5 Lotus’s Testing Formats 7 Exam-Taking Techniques 7 Mastering the Inner Game 9 Additional Resources 9 Part I Exam 620 .......................................................11 Chapter 2 Installing and Configuring ...................................................13 Registering Servers 14 Server Setup 14

Setting Up Additional Domino Servers 16

Setting Up Server Protocols and Ports 17

Implementing a Hierarchical Naming Scheme 18

Maintaining Domino Certifier IDs 18 Configuring Directories 19

Understanding the Domino Domain 19

Implementing Distributed Versus Centralized Directories 20 Creating Groups in the Directory 21 Setting Up Administration Groups 22 Notes Client Configuration 22 Registering New Users 22

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  Deploying Notes User Authentication—Notes ID 25 Maintaining Notes User IDs 26

  Applying Policy Documents 26 Applying Policies During New User Registration 27 Applying Policies to Existing Users 27

  Exam Prep Questions 29 Need to Know More? 33

  Chapter 3 Mail .............................................................................35 Server Messaging Configuration 36 Setting Up and Configuring Mail Routing 36 Setting Up and Configuring Message Distribution Using Schedules 38 Forcing Mail to Route to a Specific Server 40 Monitoring and Maintaining Mail Routing 41 Troubleshooting Routing Problems 46 Basic Messaging Settings 48 Creating Archiving Policies 48 Implementing Mail Quotas 51 Understanding Mail Encryption 52 User Messaging Configuration 53 User Preferences Related to Mail 53 Setting Workstations for Different Locations 54 Exam Prep Questions 56 Need to Know More? 60 Chapter 4 Managing and Maintaining .................................................61 Application Deployment 62 Deploying Server-Based Applications 62 Deploying HTML-Based Applications 64 Deploying Web Applications for Internationalization 65 Deploying Applications Based on Coding: Formula Language, LotusScript, JavaScript, C 66 Deploying Applications Based on Document Characteristics: Document Size 69 Managing Application Design 70 Distributing Application Design Changes Using the Design Task 70 Replicating Design Changes 73

  Table of Contents Application Maintenance 73 Monitoring Application Size 74

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  Maintaining Data Integrity 75 Domino Server Monitoring and Maintenance 77 Monitoring Server Tasks 77 Monitoring and Managing Log Files 78 Monitoring and Managing Web Services 80

Setting Up and Configuring Administration Monitoring

Tools 84 Other Maintenance Tasks 87 Migrating from a Distributed Directory to a Central Directory 87 Creating a Policy Synopsis to Determine an Effective Policy 88 Maintaining Users 89 Maintaining Groups 91

  Exam Prep Questions 93 Need to Know More? 98

  Chapter 5 Replication .....................................................................99 The Replica Task 100 Understanding Document Replication Order 101 Setting Up and Configuring Replication Through Force 101 Forcing Replication Using the Server Console 102

Setting Up and Configuring Replication Through Scheduling 104

Replication Topologies 104 Creating a Replication Connection Document 106 How Access Control Lists Affect Replication 108

Guidelines for Assigning Server Access to Databases 109

Other Access Control Settings That Affect Replication 112

Resolving Replication and Save Conflicts 113 Choosing Which Document to Keep 114 Using Design or Administration Techniques to Prevent Replication or Save Conflicts 114 Clustered Replication 115 Monitoring and Maintaining Replication 116 Monitoring Replication History 116

Viewing the Replication Events View in the Log File 117

Using an Event Generator to Monitor Replication 118

Viewing Replication Schedules 118 Replication-Topology Maps 118

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  Exam Prep Questions 120 Need to Know More? 125

  Chapter 6 Security ........................................................................127 Physical Security 128 Securing Domino Applications Based on Password Encryption 129 Domino Server Security 129 Securing Domino Resources Based on Notes Authentication 130 Securing Domino Resources Based on the Domino Directory 131 Securing Domino Resources Based on Web Authentication 134 Setting Up and Configuring Server Access 135 Monitoring and Maintaining Server Access Control 139 Troubleshooting Common Server Access Problems 140 Domino Application Security 141 Understanding the ACL 141 Securing Applications with Groups 144 Securing Applications with Authors Fields 146 Securing Applications with Readers Fields 146 Troubleshooting Data Access Control Problems 148 Creating Security Policies 149 Exam Prep Questions 152 Need to Know More? 157 Part II Exam 621 ......................................................159 Chapter 7 Installing and Configuring ..................................................161 Capacity Planning Based on Performance 162 Installing a Notes/Domino Release 6 Server 163 Setting Up Servers of Different Types 164 Running the Installation Program 164 Setting Up and Configuring a Notes/Domino Release 6 Server 165 Setting Up/Configuring Directories 169 Deploying a Corporate Standard Welcome Page 170 Creating/Registering Certificates 172 Creating an Organization Certifier ID 173 Creating an Organizational Unit Certifier ID 174

  _{. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .} Table of Contents xvii Certifying with a CA Key 175 Setting Up Multiuser Support 176 Setting Up Workstations for Different Clients 176 Setting Up/Configuring Calendaring and Scheduling 177 Setting Up Servers for Sharing Resources 177 Defining the Database ACL 178

  Completing the Site Profile 178 Setting Up/Configuring Transaction Logging 179

Planning the Transaction Logging Implementation 180

Setting Up Transaction Logging on the Server 181

  Setting Up Servers for Load Balancing and Failover 181 Applying Policy Documents to Existing Users 183

Migrating from a Distributed Directory to a Central Directory 183

Exam Prep Questions 185 Need to Know More? 188

  Chapter 8 Mail ............................................................................189 Setting Up and Configuring Message Distribution Using Notes-Based Mail 190 Notes Routing to External Domains 191 Implementing and Changing Mail Quotas 195 Configuring Message Tracking 197 Deploying Applications Based on Routing Fundamentals 199 Exam Prep Questions 202 Need to Know More? 205 Chapter 9 Monitoring Server Performance ............................................207 Adding/Moving/Upgrading/Deleting Databases 208 Backing Up/Verifying and Restoring Databases 210 Creating Archiving Policies 210 Deploying Applications Based on Coding 212 Deploying Applications Based on Design Elements 212 Deploying Applications Based on Design Elements: Shared Versus Nonshared 214 Deploying Applications Based on How Attachments Are Handled 214 Deploying Applications Based on Replication Fundamentals 215 Deploying Based on the NSF Structure: NSF Components 215 Deploying Server-Based Applications: HTML 216 Distributing Application Design Changes Based on Design 216

  xviii Table of Contents _{. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .}

  Maintaining Domino Server IDs 218 Maintaining Domino User IDs 220 Managing Users 220

  Creating and Setting Up Roaming Users 221 Maintaining User Profiles 222 Changing User Names 223 Deleting Users 225 Using the Administration Process 225

  Monitoring Server Tasks 226 Monitoring/Maintaining Domains 228 Monitoring/Maintaining Mail Routing 229

  Tracking Messages 230 Resolving Mail Routing Errors 231

  Monitoring/Maintaining/Repairing Databases 231 Monitoring Database Size 232 Using Database Maintenance Utilities 232 Other Database Maintenance Tasks 234

  Monitoring/Modifying Application Access Control 235 Setting Up Authentication 236 Setting Up/Configuring/Monitoring Monitors 236 Troubleshooting Administration Process Problems 237 Troubleshooting Clustering Problems 238 Troubleshooting Network/Protocol Problems 239 Troubleshooting Partitioning Problems 239 Troubleshooting Port (Modem) Problems 240 Troubleshooting User Problems 241 Using a Java-Based Domino Console 241

  Launching jconsole 241 Using jconsole 242 Exiting from jconsole 244

  Using Distributed and Centralized Directories 244 Using the Remote Console 245 Managing User Passwords 247 Monitoring/Maintaining Domain Access 247 Exam Prep Questions 249 Need to Know More? 253

  Chapter 10 Replication ....................................................................255 Setting Up and Configuring Replication Through Force 256 Forcing Replication Using the Notes Client 257 Forcing Replication Using the Domino Administrator

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  Table of Contents xix

  

Setting Up and Configuring Replication Through Scheduling 260

Streaming Replication 263 Planning Applications Based on the Impact of Replication on Document Distribution 263 Understanding How the ACL Affects Replication 265

Guidelines for Assigning Server Access to Databases 266

Understanding Changes to xACL Replication 269 Replicating Design Changes 270 Monitoring and Maintaining Replication 271 Exam Prep Questions 273 Need to Know More? 277

  Chapter 11 Security.........................................................................279 Setting Up Authentication 280 Setting Up and Configuring ID Backup and Recovery 282

Specifying Recovery Information for a Certifier ID File and

Creating a Mail-In Database to Store Backup ID Files 282

Making User ID Files Recoverable 284 Recovering an ID File 286 Managing User Passwords 287 Using the ICL and the CRL 289 The Issued Certificate List (ICL) 290 Certificate Revocation List (CRL) 290 Setting Up and Configuring Server Access 291 Troubleshooting Common Server Access Problems 293 The Administrator Can’t Enter Commands at the Server 293

Users Can’t See a New Server in the List of Servers 294

The Server Is Not Responding 294 Adding Security to an Application 294 Designing a Secure Application—Security Versus Deterrence 295 Setting Up and Configuring Agent Access 297 Monitoring and Maintaining Agents 300

Setting Up and Configuring Database Access Using the

ACL 302 Securing Applications with Roles 304 Securing Applications with Authors Fields and Readers Fields 305 Troubleshooting User Access Problems 306

Users Report That They Can’t Access the Database 306

Users Can’t Find a New Server in the List of Servers 307

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  Users Complain That They Can’t Seem to “See” All the Documents in the Database 307 A User Complains That He Can’t Edit a Document That He Created in the Database 307 Users Complain That They Can’t Create Agents in the Database 308 Users Complain That They Don’t Have the Correct Access Level Within the Database 308

  Exam Prep Questions 309 Need to Know More? 313

  Part III Exam 622 .....................................................315 Chapter 12 Managing Non-Notes and Notes Clients .................................317 Applying Policy Documents to New Users 318 Setting Up Browser Clients 319 Setting Up Version Reporting and Updating Client Software 320 Exam Prep Questions 322 Need to Know More? 325 Chapter 13 Setting Up Server Monitoring ..............................................327 Creating Event Generators 328 Creating Event Handlers 329 Enabling Agent Logging 329 Identifying Mechanisms for Collecting Server Information 330 Starting the Statistics Collectors Task 331 Exam Prep Questions 333 Need to Know More? 336 Chapter 14 Managing Servers ...........................................................337 Analyzing Activity Data 338 Applying Policy Documents to Existing Users 341 Automating Server Tasks 342 Changing Administrator Access 343 Changing Server Access 344 Configuring Domino Network Names 344 Creating Security Policies 345 Decommissioning a Server 346 Defining a Backup Process 347

  Table of Contents Enabling Protocols 349 Enabling Transaction Logging 349

  xxi _{. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .}

  Transaction Logging Versions 350 Implementing Transaction Logging 350 Identifying a Registration Server 351 Implementing Distributed and Centralized Directories 352 Recertifying a Server ID 353 Searching for Server References in a Domain 354

Setting Up Authentication with Other Domino Organizations 355

Creating a New Organization Certifier ID 356

  Creating a New Organizational Unit ID 356 Exam Prep Questions 358 Need to Know More? 362

  Chapter 15 Managing Users and Groups ...............................................363 Changing a User’s Group Membership 364 Changing a User’s Location in the Hierarchy 365 Changing a User’s Name 367 Deleting Groups 368 Deleting Users 368 Extending a Notes ID’s Expiration Date 369 Managing Groups 370 Modifying Person Documents 371 Moving a User’s Mail File 371 Renaming Groups 372 Setting Up Roaming Users 372 Exam Prep Questions 375 Need to Know More? 378 Chapter 16 Monitoring Server Performance ...........................................379 Using the Domino Console 380 Using the Domino Web Administrator 382 Viewing Real-Time Statistics 384 Viewing Statistics with Server Monitor 385 Exam Prep Questions 387 Need to Know More? 390 Chapter 17 Resolving Server Problems ................................................391 Monitoring Application Size 392

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  Recovering from a Server Crash 393 Solving Agent Manager Issues 394 Solving Authentication and Authorization Issues 395

  Verifying Correct Domino Directory Setup 396 Verifying Server ID 397 Troubleshooting User Problems 397

  Troubleshooting Administration Process Problems 397 Troubleshooting Replication Problems 398 Troubleshooting Mail Routing Issues 399 Using Event Triggers to Troubleshoot Problems 400 Exam Prep Questions 401 Need to Know More? 405

  Chapter 18 Resolving User Problems ...................................................407 Tracking User Mail Messages 408 Troubleshooting Routing Problems 408 Troubleshooting Server Access Problems 409 Directory Errors 410 Other Techniques for Troubleshooting Server Access Problems 411 Troubleshooting Connection Problems 411 Troubleshooting Data Access Control Problems 412 Troubleshooting Database Issues 413 Troubleshooting Workstation Problems 416 Exam Prep Questions 417 Need to Know More? 421 Part IV Sample Exams ...............................................423 Chapter 19 Practice Exam 620 ...........................................................425 Chapter 20 Answer Key for 620 ..........................................................445 Chapter 21 Practice Exam 621 ...........................................................463 Chapter 22 Answer Key for 621 ..........................................................485 Chapter 23

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  Chapter 24 Answer Key for 622 ..........................................................519 Part V Appendixes ...................................................533 Appendix A Resources .....................................................................535 Print Resources 535 Web Resources 535 Appendix B What’s on the CD-ROM ......................................................537 The PrepLogic Practice Exams, Preview Edition Software 537 An Exclusive Electronic Version of the Text 538 Appendix C Using the PrepLogic Practice Exams, Preview Edition Software .....539 The Exam Simulation 539 Question Quality 540 The Interface Design 540 The Effective Learning Environment 540 Software Requirements 540 Installing PrepLogic Practice Exams, Preview Edition 541 Removing PrepLogic Practice Exams, Preview Edition from Your Computer 541 How to Use the Software 542 Starting a Practice Exam Mode Session 542 Starting a Flash Review Mode Session 543 Standard PrepLogic Practice Exams, Preview Edition Options 543 Seeing Time Remaining 544 Getting Your Examination Score Report 544 Reviewing Your Exam 544 Contacting PrepLogic 545 Customer Service 545 Product Suggestions and Comments 545 License Agreement 545 Glossary .......................................................................547 Index ............................................................................565

  

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We Want to Hear from You! As the reader of this book, you are our most important critic and commenta- tor. We value your opinion and want to know what we’re doing right, what we could do better, what areas you’d like to see us publish in, and any other words of wisdom you’re willing to pass our way. As an executive editor for Que Publishing, I welcome your comments. You can email or write me directly to let me know what you did or didn’t like about

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Introduction Welcome to the Notes and Domino 6 System Administration certification

  IBM CP Exam Cram. The purpose of this book is to prepare you to take—and pass—the IBM/Lotus Certified Professional exams for version 6. This intro- duction explains the IBM Certified Professional exam and gives you an idea of the preparations required in getting ready to take the test. Additional infor- www.prometric.com mation about Prometric and exam locations can be found at .

  Exam Cram books are not teaching guides. They assume that the reader has some familiarity with the subject matter and are used to reinforce and pre- pare the tester for the exams. They will not teach you how to fully operate a specific application or system, but they enable you to focus on passing the exam based on your experience and study. The authors have taken the exams and attempt to prepare you for the types of material that can be covered and items of specific importance.

  Whom Is This Book For? Nothing can prepare you for the exam better than actually using the product on a regular basis. Lotus Notes administration can be a challenging but rewarding experience, and the enhanced capabilities Lotus has introduced in version 6 have made it even more flexible and powerful as a workflow appli- cation. The most complete training program you can experience is actually per- forming the administrative tasks on a regular basis. On-the-job training, along with supervised classroom instruction led by a trainer who has actually had experience running a Notes Network, is invaluable to becoming a world- class administrator. Reading a book or taking a CBT will help you understand the basics of how the Notes components all work together, but nothing can compare to spending a weekend upgrading or installing a server and encoun- tering all of the “challenges” that can occur. Experience is the best teacher, and it will set you apart from the other Notes IBM CPs who have only a paper certification with no real experience. We strongly recommend that if

  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Introduction xxvi

  you are not currently involved in daily Notes Administration, you download and install the R6 server and client trials at

  www.lotus.com .

  The Lotus Notes and Domino 6 System Administration Certification CLP Exams

  To achieve the IBM CP certification, you must pass three separate tests: _➤ Exam 620: “Notes Domino 6 System Administration Operating Fundamentals.” The skills tested in this exam include installing and con- figuring Domino Servers, using Mail, managing and maintaining Servers, using replication, and managing security.

  After you have passed the Exam 620, you earn a certification of Certified Lotus Specialist. _➤ Exam 621: “Notes Domino 6: Building the Infrastructure.” The skills tested in this exam are also installing and configuring Domino domains, using Mail, managing and maintaining Domino domains, using replica- tion, and managing security. _➤ Exam 622: “Notes Domino 6: Managing Servers and Users.” The skills tested in this exam are managing non-Notes and Notes clients, managing servers, managing users and groups, monitoring server performance, resolving server problems, resolving user problems, and setting up server monitoring. After passing the preceding two exams, you become an IBM Certified System Administrator—Lotus Notes and Domino 6. One additional test is available if you want to achieve a certification of IBM Advanced System Administrator: _➤

  Exam 623: “Notes Domino 6: Configuring Domino Web Servers.” The skills tested in this exam are handling administration, installing and con- figuring Domino Web Servers, and managing security.

  _{. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .} Introduction xxvii Scheduling the Exam After you have studied this book and taken and consistently passed the sam- www.prometric.com ple tests, you must schedule the exams with Prometric at .

  When this book was written, the cost for the exams was $100, but this is always subject to change. You are required to pay for the exam in advance using a credit card. If you have a problem that requires you to reschedule the exam, you must contact the exam site directly. When you schedule the exam, you might be required to give some or all of the following information: _{➤ ➤} Your name _➤ Your Social Security, social insurance, or Prometric testing ID number _➤ Contact phone numbers _➤ Mailing address _➤ Exam number and title _➤ Eligibility information Email address Taking the Exam Schedule your exam at a time that will enable you to arrive early to the test site with a minimal amount of frustration. There’s nothing more tiring or distracting than having to fight bad traffic or inclement weather on the way to the test site; make sure you arrive with ample time to regain your concen- tration and composure. A good night’s sleep goes a long way toward main- taining your concentration, so try to work that in as well.

  When you arrive at the exam site, you will check in with the exam facilita- tors, who will verify your exam time and your identity. You will be asked to provide two valid forms of identification, one of which must be a picture ID, such as a driver’s license. After you have successfully checked in at the exam center, you will be asked to leave your cell phone, your keys, and any papers or books at a designated location, where they will be monitored for you. You will then be taken to an exam station. When you sit down at the exam station, you will be given a piece of paper that includes your login ID and that you can also use as scrap paper. An exam facilitator will then assist you in logging in and selecting the test that you

  xxviii Introduction _{. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .}

  have been assigned. Before you begin the test, take a look at your surround- ings to make sure that the area is conducive to test taking. Make sure that the lighting in the test station is adequate and that your chair is comfortable and adjusted properly. You might be sitting in this station for more than an hour, and you want to make sure that you are not distracted by bright lights or excessive noise. If the conditions are not properly conducive to taking the exam, speak to the exam facilitator and ask to have them corrected, or reschedule the test for a later time, after the problems have been corrected.

  You will be observed while you are taking the test, so be prepared to have someone in the testing room. Additionally, depending on when you are tak- ing the test, you might be the only person in the room or the room might be full. If something needs to be corrected, bring it to the examiner’s attention immediately. The most important thing about taking the test is this: Don’t rush. You will have an adequate amount of time to take the test, so there is no reason to hurry. Read each question carefully, and make sure you understand exactly what is being asked and in what context. If a question seems confusing, mark it and come back to it later. Answer the questions that you are certain of ini- tially, and return to the more difficult ones later. However, make sure that you read each question completely and understand what is being asked. Often test-takers avoid choosing incorrect answers simply by taking the time to read the question more than once.

  When you complete the exam, you might be presented with a quick survey. The test facilitator will require you to complete the survey before allowing you to leave. After you have completed the survey, you will be given your test score and then escorted back to the arrival area, where you will be presented with a printout of your score and you can pick up your personal items.

  About This Book

  Each Exam Cram chapter follows a standard format, along with graphical cues containing important information that the reader will need to remem- ber. Each chapter begins with hotlists. These are bulleted lists that highlight terms, concepts, and techniques that you will need to become familiar with throughout the chapter. _➤