S MPP 1103101 Bibliography
DAFTAR PUSTAKA
Ai Cam, Tran Thi. 2011. Explaining Tourist Satisfaction And Intention to Revisit
Nha Trang, Vietnam. Vietnam. The Norwegian College of Fishery Science
University of Tromso : Norway & Nha Trang University.
Alma, Buchari .2009. Manajemen Pemasaran dan Pemasaran Jasa. Bandung :
Alfabeta.
Arikunto, Suharsimi. 2010. Prosedur Penelitian (Suatu Pendekatan Praktik)
.Jakarta: Rineka Cipta.
Clarke, Jackie. Hawkins, Rebecca dan Waligo, Victoria. 2014. Sustainability and
marketing for responsible tourism. The Routledge Handbook of Tourism
Marketing. Part. 2 (4). hlm. 41-53. New York : Routledge.
Den Breejen, L. 2007. The experiences of long distance walking: A case study of
the west highland way in Scotland. Tourism Management, Vol. 28(6). hlm.
1417–1427.
Dirsehan, T. dan Yalcin, M. 2011. Comparison Between Holistic Museum Visitor
and Utilitarian Museum Visitors. International Journal of Marketing
Studies. 3 (4). hlm. 78-94.
Eid, Riyad. 2013. Managing Customer Trust, Satisfaction, and Loyalty through
Information Communication Technologies. USA : IGI Global.
Fauziyah, Resty. 2011. Pengaruh Customer Experience Terhadap Kepuasan
Konsumen pada Supermarket Madinah Syahriah Medan. Skripsi. Medan :
Departemen Manajemen, Universitas Sumatera Utara.
Ferrel, O.C. dan Hartline, Michael D. 2011. Marketing Strategy Fifth Edition.
USA : Cengage Learning.
Fraering, M., Minor, M. S. 2013. Beyond Loyalty: Customer Satisfaction, Loyalty
and Fortitude. Journal of Services Marketing, 27(4): 334 – 344.
Gelgel, I. Putu. 2006. Industri Pariwisata Inonesia Dalam Globalisasi
Perdagangan Jasa (GATS – WTO) Implikasi Hukum dan Antisipasinya.
Bandung: Refika Aditama.
Greener, Dr. Sue. dan Martelli, Dr. Joe. 2015. An Introduction to Business
Research Method. Bookboon.com.
Hikmat, Dr. M. Mahi. 2011. Metode Penelitian : Dalam Perspektif Ilmu
Komunikasi dan Sastra. Yogyakarta : Graha Ilmu.
Hollensen, Svend. 2010. Marketing Management. Relationship Approach. USA :
Pearson Education Inc.
Adi Hasdian, 2015
PENGARUH EDUCATIONAL TOURISM EXPERIENCE TERHADAP KEPUASAN WISATAWAN DI
KAMPUNG BATU MALAKASARI
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
138
Hosany dan Witham. 2009. Dimensions of Cruisers’ Experiences, Satisfaction
and Intention to Recommend. Working Paper Series/.
Husein, Umar. 2010. Desain Penelitian MSDM dan Perilaku Karyawan
Paradigma Positivistik dan Berbasis Pemecahan Masalah. Jakarta : PT.
RajaGrafindo Persada.
Ihamäki,Pirita. 2012. Geocachers: the creative tourism experience. Journal of
Hospitality and Tourism Technology, Vol. 3 (3) hlm. 152 – 175.
Indrakusuma, Bagus Aji. 2011. Analisis Pengaruh Pendekatan Experiential
Maarketing yang Menciptakan Kepuasan Konsumen pada Pengguna
Blackberry Smartphone. Skripsi. Yogyakarta : Universitas Diponegoro.
K. Wulandari ni Made dan Rahayu, Diah Suci. 2013. Pengaruh Brand Experience
dan Brand Affect Terhadap Kepuasan Konsumen Pengguna Produk Apple
di Kota Denpasar. Skripsi. Bali : Fakultas Ekonomi, Universitas Udayana.
Khairinnisa. 2014. Upaya Meningkatkan Loyalitas Tamu Melalui Customer
Experience di Hotel Novotel Bogor Golf Resort & Convention Center
(Survey Terhadap Member Accor Advantage Plus yang Menginap di Hotel
Novotel Bogor Golf & Convention Center). Skripsi. Bandung : Fakultas
Pendidikan Ilmu Pengetahuan Sosial, Universitas Pendidikan Indonesia.
Kotler, P. & Amstrong, Gary. 2012. Principles of Marketing. 14th edition. New
Jersey: Pearson Prentice Hall.
_________ & Keller, K. L. 2012. Marketing Management. 14th edition. New
Jersey: Pearson Prentice Hall.
Malhotra, Naresh K. 2009. Riset Pemasaran Pendekatan Terapan Jilid 1. Jakarta :
PT Index.
Mardikawati, Woro dan Farida, Naili. 2013. Pengaruh Nilai Pelanggan dan
Kualitas Layanan Terhadap Loyalitas Pelanggan, Melalui Kepuasan
Pelanggan Pada Pelanggan Bus Efisiensi (Studi PO Efisiensi Jurusan
Yogyakarta-Cilacap. Jurnal Administrasi Bisnis. Vol. 2 (1), hlm. 64-75.
McDonnel, Ian. 2001. The Role of The Tour Guide In Transferring Cultural
Understanding. School of Leisure, Sport and Tourism : University of
Technology Sidney.
Melyanti, Elsa Dwi. 2014. Pengaruh Museum Experience terhadap Keputusan
Berkunjung di Museum kereta Api Ambarawa (Survey Terhadap
Wisatawan Nusantara yang Berkunjung di Museum Kereta Api
Ambarawa). Skripsi. Bandung : Fakultas Pendidikan Ilmu Pengetahuan
Sosial, Universitas Pendidikan Indonesia.
Middleton, Victor T. C. 2009. Marketing in Travel and Tourism 4th Edition.
Elsevier Ltd, Bodmin.
Adi Hasdian, 2015
PENGARUH EDUCATIONAL TOURISM EXPERIENCE TERHADAP KEPUASAN WISATAWAN DI
KAMPUNG BATU MALAKASARI
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
139
Musanto, Trisno. 2004. Faktor-faktor Kepuasan Pelanggan dan Loyalitas
Pelanggan: Studi Kasus Pada CV. Media Advertising Surabaya. Jurnal
Manajemen dan Kewirausahaan, Vol. 6 . hlm. 123-136.
Neuhofer, Barbara dan Buhalis, Dimitrios. 2014. Experience, co-creation and
technology : Issues, challenges and trends for technology enhanced
tourism experiences. The Routledge Handbook of Tourism Marketing.
Part. 3 (10). hlm. 124-139. New York : Routledge.
Nursari, Lana. 2013. Analisis Faktor-faktor Meal Experience yang Mempengaruhi
Kepuasan Konsumen (Studi Kasus pada Speciality Restaurant di Okoh
Japanese Resto Bandung). Skripsi. Bandung : Fakultas Pendidikan Ilmu
Pengetahuan Sosial, Universitas pendidikan Indonesia.
Obonyo, Moses. 2011. Experiential Marketing, Experiential Value, Purchase
Behaviour and Customer Loyalty In The Telecoms Industry.
Ooi, C.-S. 2004. Poetics and politics of destination branding: Denmark.
Scandinavian Journal of Hospitality and Tourism, Vol. 4, hlm. 107-28.
Peppers, Don. dan Rogers, Martha. 2011. Managing Customer Relationship : A
Strategic Frameworks Second Edition. USA : Jhon Wiley & Sons.
Pine Joseph, II, & James H. Gilmore. 1999. The Experience Economy. United
States of America: Harvard Business Press.
________________________________. 2011. The Experience Economy. United
States of America: Harvard Business Press.
Raju, G.P. 2009. Tourism Marketing and Management. India: Manglam
Publication.
Ratnasari, Ririn Tri dan Aksa, Mastuti H. 2011. Manajemen Pemasaran Jasa.
Bogor : Ghalia Indonesia.
Rinaldi, Bursan. 2006. Analisis Pengaruh Dimensi Wisata Terhadap Loyalitas.
Jurnal Kepuasan Pariwisata.
Ritchie, Brent. W. 2003. Aspect Of Tourism : Managing Educational Tourism.
UK : Channel View Publications.
. J.R., Tung, Vincent Wing Sun. Ritchie, Robin J.B. 2010.
Tourism experience management research : Emergence, evolution and
future directions. International Journal of Contemporary Hospitality
Management, Vol. 23 (4) hlm. 419 – 438.
Roppolo, C. 1996. International education: What does this mean for universities
and tourism? In M. Robinson, N. Evans and P. Callaghan (eds) Tourism
and Cultural Change. hlm. 191–201. Sunderland: Centre for Travel and
Tourism and Business Editorial Press.
Adi Hasdian, 2015
PENGARUH EDUCATIONAL TOURISM EXPERIENCE TERHADAP KEPUASAN WISATAWAN DI
KAMPUNG BATU MALAKASARI
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
140
Sekaran, Uma. 2011. Metodologi Penelitian Untuk Bisnis I (edisi 4). Jakarta:
Salemba Empat.
Setiawan, Sony. 2013. Pengaruh Customer Experience Terhadap Customer
Satisfaction. Skripsi. Bandung : Universitas Kristen Maranatha.
Sheng, Chieh-Wen dan Chen, Ming-Chia. 2013. Tourist experience expectations:
questionnaire development and text narrative analysis. International
Journal of Culture, Tourism and Hospitality Research, Vol. 7 (1) hlm. 93
– 104.
Shukla, Paurav. 2008. Essentials of Marketing Research. Bookboon.com.
Silalahi, Uber. 2012. Metode Peneltian Sosial. Bandung : Refika Aditama.
Siswanto, Victorianus Aries. 2012. Strategi dan Langkah-Langkah Penelitian.
Yogyakarta : Graha Ilmu.
Sugiyono. 2014. Metode Penelitian Kuantitatif, Kualitatif dan Kombinasi (Mixed
Method). Bandung : Alfabeta.
Suwantoro, Gamal. 2004. Dasar-dasar Pariwisata. Yogyakarta: Andioffset.
Tjiptono, Fandy Gregorius Chandra. 2012. Service Management Meningkatkan
Layanan Prima. Jakarta : Andi.
Towner, J. 1996. An Historical Geography of Recreation and Tourism in the
Western World. 1540–1940. Chichester: John Wiley.
Tresidder, Richard. 2014. The Semiotics of Tourism. The Routledge Handbook of
Tourism Marketing. Part. 2 (8). hlm. 94-105. New York : Routledge.
Valle, Patricia Oom do. 2006. Tourist Satisfaction and Destination Loyalty
intention: A Structural and Categorical Analysis. International Journal of
Business Science and Applied Management, Vol. 1 (1),hlm. 26-44.
Williams, Paul. 2010. Educational Tourism : Understanding The Concept,
Recognising The Value,; Tourism Insight; Visit Britain/Tourism Together.
Vol. 3 (1). Jan-Mar.
Wenno, Verona Natasha Pasha. 2013. Pengaruh Program Customer Experience
Terhadap Loyalitas Nasabah (Studi Kasus pada Nasabah Tabungan
Batara iB BTN Syariah Kantor Cabang Bandung). Skripsi. Bandung :
Fakultas Pendidikan Ekonomi dan Bisnis, Universitas Pendidikan
Indonesia.
Website
www.bookboon.com
www.infobdg.com
Adi Hasdian, 2015
PENGARUH EDUCATIONAL TOURISM EXPERIENCE TERHADAP KEPUASAN WISATAWAN DI
KAMPUNG BATU MALAKASARI
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
141
www.kampungbatu.co.id
www.libgen.in
www.leadershipfactor.com
www.unwto.org
Adi Hasdian, 2015
PENGARUH EDUCATIONAL TOURISM EXPERIENCE TERHADAP KEPUASAN WISATAWAN DI
KAMPUNG BATU MALAKASARI
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Ai Cam, Tran Thi. 2011. Explaining Tourist Satisfaction And Intention to Revisit
Nha Trang, Vietnam. Vietnam. The Norwegian College of Fishery Science
University of Tromso : Norway & Nha Trang University.
Alma, Buchari .2009. Manajemen Pemasaran dan Pemasaran Jasa. Bandung :
Alfabeta.
Arikunto, Suharsimi. 2010. Prosedur Penelitian (Suatu Pendekatan Praktik)
.Jakarta: Rineka Cipta.
Clarke, Jackie. Hawkins, Rebecca dan Waligo, Victoria. 2014. Sustainability and
marketing for responsible tourism. The Routledge Handbook of Tourism
Marketing. Part. 2 (4). hlm. 41-53. New York : Routledge.
Den Breejen, L. 2007. The experiences of long distance walking: A case study of
the west highland way in Scotland. Tourism Management, Vol. 28(6). hlm.
1417–1427.
Dirsehan, T. dan Yalcin, M. 2011. Comparison Between Holistic Museum Visitor
and Utilitarian Museum Visitors. International Journal of Marketing
Studies. 3 (4). hlm. 78-94.
Eid, Riyad. 2013. Managing Customer Trust, Satisfaction, and Loyalty through
Information Communication Technologies. USA : IGI Global.
Fauziyah, Resty. 2011. Pengaruh Customer Experience Terhadap Kepuasan
Konsumen pada Supermarket Madinah Syahriah Medan. Skripsi. Medan :
Departemen Manajemen, Universitas Sumatera Utara.
Ferrel, O.C. dan Hartline, Michael D. 2011. Marketing Strategy Fifth Edition.
USA : Cengage Learning.
Fraering, M., Minor, M. S. 2013. Beyond Loyalty: Customer Satisfaction, Loyalty
and Fortitude. Journal of Services Marketing, 27(4): 334 – 344.
Gelgel, I. Putu. 2006. Industri Pariwisata Inonesia Dalam Globalisasi
Perdagangan Jasa (GATS – WTO) Implikasi Hukum dan Antisipasinya.
Bandung: Refika Aditama.
Greener, Dr. Sue. dan Martelli, Dr. Joe. 2015. An Introduction to Business
Research Method. Bookboon.com.
Hikmat, Dr. M. Mahi. 2011. Metode Penelitian : Dalam Perspektif Ilmu
Komunikasi dan Sastra. Yogyakarta : Graha Ilmu.
Hollensen, Svend. 2010. Marketing Management. Relationship Approach. USA :
Pearson Education Inc.
Adi Hasdian, 2015
PENGARUH EDUCATIONAL TOURISM EXPERIENCE TERHADAP KEPUASAN WISATAWAN DI
KAMPUNG BATU MALAKASARI
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
138
Hosany dan Witham. 2009. Dimensions of Cruisers’ Experiences, Satisfaction
and Intention to Recommend. Working Paper Series/.
Husein, Umar. 2010. Desain Penelitian MSDM dan Perilaku Karyawan
Paradigma Positivistik dan Berbasis Pemecahan Masalah. Jakarta : PT.
RajaGrafindo Persada.
Ihamäki,Pirita. 2012. Geocachers: the creative tourism experience. Journal of
Hospitality and Tourism Technology, Vol. 3 (3) hlm. 152 – 175.
Indrakusuma, Bagus Aji. 2011. Analisis Pengaruh Pendekatan Experiential
Maarketing yang Menciptakan Kepuasan Konsumen pada Pengguna
Blackberry Smartphone. Skripsi. Yogyakarta : Universitas Diponegoro.
K. Wulandari ni Made dan Rahayu, Diah Suci. 2013. Pengaruh Brand Experience
dan Brand Affect Terhadap Kepuasan Konsumen Pengguna Produk Apple
di Kota Denpasar. Skripsi. Bali : Fakultas Ekonomi, Universitas Udayana.
Khairinnisa. 2014. Upaya Meningkatkan Loyalitas Tamu Melalui Customer
Experience di Hotel Novotel Bogor Golf Resort & Convention Center
(Survey Terhadap Member Accor Advantage Plus yang Menginap di Hotel
Novotel Bogor Golf & Convention Center). Skripsi. Bandung : Fakultas
Pendidikan Ilmu Pengetahuan Sosial, Universitas Pendidikan Indonesia.
Kotler, P. & Amstrong, Gary. 2012. Principles of Marketing. 14th edition. New
Jersey: Pearson Prentice Hall.
_________ & Keller, K. L. 2012. Marketing Management. 14th edition. New
Jersey: Pearson Prentice Hall.
Malhotra, Naresh K. 2009. Riset Pemasaran Pendekatan Terapan Jilid 1. Jakarta :
PT Index.
Mardikawati, Woro dan Farida, Naili. 2013. Pengaruh Nilai Pelanggan dan
Kualitas Layanan Terhadap Loyalitas Pelanggan, Melalui Kepuasan
Pelanggan Pada Pelanggan Bus Efisiensi (Studi PO Efisiensi Jurusan
Yogyakarta-Cilacap. Jurnal Administrasi Bisnis. Vol. 2 (1), hlm. 64-75.
McDonnel, Ian. 2001. The Role of The Tour Guide In Transferring Cultural
Understanding. School of Leisure, Sport and Tourism : University of
Technology Sidney.
Melyanti, Elsa Dwi. 2014. Pengaruh Museum Experience terhadap Keputusan
Berkunjung di Museum kereta Api Ambarawa (Survey Terhadap
Wisatawan Nusantara yang Berkunjung di Museum Kereta Api
Ambarawa). Skripsi. Bandung : Fakultas Pendidikan Ilmu Pengetahuan
Sosial, Universitas Pendidikan Indonesia.
Middleton, Victor T. C. 2009. Marketing in Travel and Tourism 4th Edition.
Elsevier Ltd, Bodmin.
Adi Hasdian, 2015
PENGARUH EDUCATIONAL TOURISM EXPERIENCE TERHADAP KEPUASAN WISATAWAN DI
KAMPUNG BATU MALAKASARI
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
139
Musanto, Trisno. 2004. Faktor-faktor Kepuasan Pelanggan dan Loyalitas
Pelanggan: Studi Kasus Pada CV. Media Advertising Surabaya. Jurnal
Manajemen dan Kewirausahaan, Vol. 6 . hlm. 123-136.
Neuhofer, Barbara dan Buhalis, Dimitrios. 2014. Experience, co-creation and
technology : Issues, challenges and trends for technology enhanced
tourism experiences. The Routledge Handbook of Tourism Marketing.
Part. 3 (10). hlm. 124-139. New York : Routledge.
Nursari, Lana. 2013. Analisis Faktor-faktor Meal Experience yang Mempengaruhi
Kepuasan Konsumen (Studi Kasus pada Speciality Restaurant di Okoh
Japanese Resto Bandung). Skripsi. Bandung : Fakultas Pendidikan Ilmu
Pengetahuan Sosial, Universitas pendidikan Indonesia.
Obonyo, Moses. 2011. Experiential Marketing, Experiential Value, Purchase
Behaviour and Customer Loyalty In The Telecoms Industry.
Ooi, C.-S. 2004. Poetics and politics of destination branding: Denmark.
Scandinavian Journal of Hospitality and Tourism, Vol. 4, hlm. 107-28.
Peppers, Don. dan Rogers, Martha. 2011. Managing Customer Relationship : A
Strategic Frameworks Second Edition. USA : Jhon Wiley & Sons.
Pine Joseph, II, & James H. Gilmore. 1999. The Experience Economy. United
States of America: Harvard Business Press.
________________________________. 2011. The Experience Economy. United
States of America: Harvard Business Press.
Raju, G.P. 2009. Tourism Marketing and Management. India: Manglam
Publication.
Ratnasari, Ririn Tri dan Aksa, Mastuti H. 2011. Manajemen Pemasaran Jasa.
Bogor : Ghalia Indonesia.
Rinaldi, Bursan. 2006. Analisis Pengaruh Dimensi Wisata Terhadap Loyalitas.
Jurnal Kepuasan Pariwisata.
Ritchie, Brent. W. 2003. Aspect Of Tourism : Managing Educational Tourism.
UK : Channel View Publications.
. J.R., Tung, Vincent Wing Sun. Ritchie, Robin J.B. 2010.
Tourism experience management research : Emergence, evolution and
future directions. International Journal of Contemporary Hospitality
Management, Vol. 23 (4) hlm. 419 – 438.
Roppolo, C. 1996. International education: What does this mean for universities
and tourism? In M. Robinson, N. Evans and P. Callaghan (eds) Tourism
and Cultural Change. hlm. 191–201. Sunderland: Centre for Travel and
Tourism and Business Editorial Press.
Adi Hasdian, 2015
PENGARUH EDUCATIONAL TOURISM EXPERIENCE TERHADAP KEPUASAN WISATAWAN DI
KAMPUNG BATU MALAKASARI
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
140
Sekaran, Uma. 2011. Metodologi Penelitian Untuk Bisnis I (edisi 4). Jakarta:
Salemba Empat.
Setiawan, Sony. 2013. Pengaruh Customer Experience Terhadap Customer
Satisfaction. Skripsi. Bandung : Universitas Kristen Maranatha.
Sheng, Chieh-Wen dan Chen, Ming-Chia. 2013. Tourist experience expectations:
questionnaire development and text narrative analysis. International
Journal of Culture, Tourism and Hospitality Research, Vol. 7 (1) hlm. 93
– 104.
Shukla, Paurav. 2008. Essentials of Marketing Research. Bookboon.com.
Silalahi, Uber. 2012. Metode Peneltian Sosial. Bandung : Refika Aditama.
Siswanto, Victorianus Aries. 2012. Strategi dan Langkah-Langkah Penelitian.
Yogyakarta : Graha Ilmu.
Sugiyono. 2014. Metode Penelitian Kuantitatif, Kualitatif dan Kombinasi (Mixed
Method). Bandung : Alfabeta.
Suwantoro, Gamal. 2004. Dasar-dasar Pariwisata. Yogyakarta: Andioffset.
Tjiptono, Fandy Gregorius Chandra. 2012. Service Management Meningkatkan
Layanan Prima. Jakarta : Andi.
Towner, J. 1996. An Historical Geography of Recreation and Tourism in the
Western World. 1540–1940. Chichester: John Wiley.
Tresidder, Richard. 2014. The Semiotics of Tourism. The Routledge Handbook of
Tourism Marketing. Part. 2 (8). hlm. 94-105. New York : Routledge.
Valle, Patricia Oom do. 2006. Tourist Satisfaction and Destination Loyalty
intention: A Structural and Categorical Analysis. International Journal of
Business Science and Applied Management, Vol. 1 (1),hlm. 26-44.
Williams, Paul. 2010. Educational Tourism : Understanding The Concept,
Recognising The Value,; Tourism Insight; Visit Britain/Tourism Together.
Vol. 3 (1). Jan-Mar.
Wenno, Verona Natasha Pasha. 2013. Pengaruh Program Customer Experience
Terhadap Loyalitas Nasabah (Studi Kasus pada Nasabah Tabungan
Batara iB BTN Syariah Kantor Cabang Bandung). Skripsi. Bandung :
Fakultas Pendidikan Ekonomi dan Bisnis, Universitas Pendidikan
Indonesia.
Website
www.bookboon.com
www.infobdg.com
Adi Hasdian, 2015
PENGARUH EDUCATIONAL TOURISM EXPERIENCE TERHADAP KEPUASAN WISATAWAN DI
KAMPUNG BATU MALAKASARI
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
141
www.kampungbatu.co.id
www.libgen.in
www.leadershipfactor.com
www.unwto.org
Adi Hasdian, 2015
PENGARUH EDUCATIONAL TOURISM EXPERIENCE TERHADAP KEPUASAN WISATAWAN DI
KAMPUNG BATU MALAKASARI
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu